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I cannot change the email address on my account.

  • July 28, 2026
  • 2 replies
  • 25 views

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To activate an educational subscription on my account, I had to change my email address from my personal one to an educational one. I did this, applied for the subscription, and it was approved. Later, I wanted to switch back to my personal email, but when I clicked the confirmation link, I encountered an error (even though the link is new). Why is this happening, and how can I switch back to my personal email?

 

2 replies

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To activate an educational subscription on my account, I had to switch my email address from my personal one to an educational one. I did this, applied for the educational subscription, and it worked. I wanted to switch back to my personal email, but I encountered an error(even though the link is new)

when I clicked the link to change it. Why is this happening, and how can I switch back to my personal email?


Eca
Mironeer
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  • Mironeer
  • July 28, 2026

HI ​@Стморозов thanks for reaching out! I have your case converted to a support ticket for further assistance. You should receive a response shortly.