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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,356 Topics
  • 24,573 Replies
7356 Topics
C
calcelayNew Here
posted in Ask The Community
Problems with Video chat - students enter and the video goes fine but we can not listen to any of them

Hello, some week now we are experiencing problems with the Video chat functionality. Students enter and the video goes fine but we can not listen to any of them through the video-chat. Some weeks ago we also had the same problem. Are you experiencing it?I read that some months ago this problem was also there. Could you help me?  Thank you

1
C
3 years ago
Z
Zlatan SehovicNew Here
posted in Ask The Community
Random connection lines

Anyone else experiencing the issue below? I reorganized sections of a boards then after closing and opening the board a series of random connection lines appear in the shape of a large infinity sign across the board. 

3
Marina
Mironeer
3 years ago
A
Aaron Katz
asked in Ask The Community
How do I stop the "how to interact with this board" popup at the bottom from reappearing every day?

Every day when I load my miro board, I see a popup that covers a significant portion of the bottom of the screen telling me how to use my mouse.  I close it and it reappears the next day.  I see no options in my preferences.How do I get rid of this popup permanently (without having to resort to adblock)?

3
Robert Johnson
3 years ago
P
PestyNew Here
asked in Ask The Community
Looking for the best billing plan for a working sessions

Hello everyone,  I’m organizing a working session that will last for 2 months with 20 people (5 from my team & 15 from the client team). What upgrade is the best for us ? Business ? If that so, I have few questions : i will basically pay for the all team, isn’t it ? (they don’t have to manage anything related to any payment ?)When i will invite them on the working board, they will just create a basic account and it’s done, am i right ?  Many thanks for your precious answers. Much love from France 

1
Kiron Bondale
3 years ago
Adam Miller
Adam MillerBeginner
posted in Ask The Community
Best practice for inviting Members AND Guest Editors

Hi there,I’m planning a workshop where we will have about 20 participants. About half of the participants are Members (we have the Team paid plan), the other half I’ll plan to invite as Guest Editors. Using the Share function from the board, what is the smoothest method for inviting all participants into the board? I believe that using the “invite via email” option is best for the paid Members….and the “Share board link” option best for Guest Editors. Do I need to do a combination of these, or (ideally) can I just use one option for all participants? Thanks everyone! 

3
Kiron Bondale
3 years ago
T
ToniNew Here
asked in Ask The Community
Delete sticky note when author still writing

The other day a session was ruined because someone left a gigantic sticky note unfinished covering everything and nobody was able to delete it. Any idea how to address this problem?

1
Robert Johnson
3 years ago
E
Enrique LopezNew Here
asked in Ask The Community
Use basic formulas within tables

I would like the ability to run basic formulas like SUM, AVERAGE, etc within a table. I want to use Miro for our Real Estate projects, to understand the processes, staff and costs involved. We will use tables a lot, but currently we see that we can’t create basic SUM formulates of cells.

4
E
3 years ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
asked in Ask The Community
Anyone else noticing some sticky notes are slanted/crooked?

I will start by saying that I am aware of some styling being applied to sticky notes in order to make them seem a little more natural. However, as of today, some of my sticky notes appear to be slanted/crooked (to the right in my case). Maybe this was always the case and I was just sitting a little different in my chair than I usually do.This appears to be happening for me in both the latest Windows 10 64-bit desktop app and Chrome browser.I just noticed this on one of my boards with some sticky notes from months ago. I also noticed it on some newly created sticky notes.Here is one I created today: And here is the same sticky note changed to orange and over top of a red sicky that I created on Nov 19 - both are set to a size of medium: Is anyone else noticing this? If this was intentional, I will probably be submitting feedback to Miro to please curb their sticky note realism algorithm 

2
Robert Johnson
3 years ago
T
Tom CBeginner
asked in Ask The Community
Move board option not available under three dots from free to educational account

Want to move boards from free account to educational account .. help section suggests option under three dots ie move board .. but his is not an available option to choose .. ????

1
Robert Johnson
3 years ago
S
StiofainOCNew Here
posted in Ask The Community
Writing on a surface go

Hi  I have a surface go and Miro was working very well but today its moving the screen every time I try and write using my stylus. I have tried all navigation modes. It makes it virtually impossible to use Kind regards

1
Marina
Mironeer
3 years ago
D
Daniel KleiböhmerNew Here
asked in Ask The Community
Problems using stylus on Samsung Galaxy Note 9

Hello,everytime i open a board, i can use my stylus to write something. But if am touching the screen with my fingers, i am not able to use the Stylus anymore. At this point i can only use the fingers to write.Can somebody help me? Greetings Daniel

1
Marina
Mironeer
3 years ago
J
Jeroen HeeremaBeginner
asked in Ask The Community
Miro dashboard won't load in Chrome browser

I’m experiencing problems with loading the dashboard in the Chrome browser. In Safari everything is working fine, but in Chrome it keeps on showing the loading icon. Does anyone know how to solve this? 

5
J
3 years ago
V
VenkyBeginner
asked in Ask The Community
Board Owner unable to delete users

Hi I am currently on a free plan and I own a board and member of 2 other boards. The board I own is also shared with 23 other users.  I am planning to  upgrade the account to a consultant plan and would like to keep it only one seat to begin with. So, the MIRO is asking me to remove the 23 active users to make it one seater consultant plan.  I tried everything I know from MIRO support to remove, but I don’t see any option to remove the 23 active users. I tried going to Team management under the Setting menu, and don’t see the option.  I am getting really irritated with the complexity of the user management with the users even before starting the subscription.  What I am missing?

8
V
3 years ago
J
john parkNew Here
posted in Ask The Community
Miro does not load any boards after upgrading

Hi - very frustrated with Miro. All of my boards which I created during free do not load after upgrading my account and I am unable to create new boards.This is unacceptable.AS well, I am unable to request a full refund through the billing settings.IF the service does not work - I should be able to request an immediate refund.Horrible experience that I hope will be resolved with Miro asap. 

1
Robert Johnson
3 years ago
R
Robert MedererNew Here
asked in Ask The Community
Which role can create and edit company templates?

Hello, I was wondering which role can create and edit company templates? or in other words is any other role able to create and edit company templates besides the company admin? 

2
R
3 years ago
Andrea de Wattignar
Andrea de WattignarBeginner
posted in Ask The Community
[RESOLVED] No way to play the embedded video directly within the board

Hi @Vlada, I copied the link of a Getting Started with Miro video from youtube and it pasted as an image. The only way to view the video was to click on the image, then on the toolbar that popped up, click on the ‘source’ icon to open a web browser to youtube. Is this correct? I was hoping to watch the video from within the Miro board.  

8
Andrea de Wattignar
3 years ago
F
fedorovNew Here
asked in Ask The Community
Delete Team

Hello, Miro Community!I have a old account. I have a Team which I cant delete. On the team account I have “Delete Account” button instead “Delete Team”. Is there a way to delete this team?If I click “Delete ​Account” I get a mail ​​​​​​And I don't know how I can delete team ArtemCan you help me? Support hasn't respond for days

3
Robert Johnson
3 years ago
J
Jennifer KoNew Here
asked in Ask The Community
Can we vote on a locked object?

Can my participants vote on objects (Stickies) I have locked? 

2
J
3 years ago
I
IT AccountBeginner
posted in Ask The Community
New Team Member - Overview of all boards for all team members

Hi, we currently have the problem that we have different users on one board. Internal employees External employees (freelancers) CustomersHowever, if we invite a user, he/she will get access to all boards in the team, but he/she does not have access to a board yet. We have to avoid this at all costs, otherwise we will get problems with legal probation in Germany because of data protection.How can we adjust the following:New user does not see a board in the invitation and must be added by the Baord OwnerI ask for a quick answer from you as the topic is crucial for the further use of Miro.GreetingsFlorian Gandl

1
Robert Johnson
3 years ago
R
Raphaela SinanovicBeginner
asked in Ask The Community
How to move shapes or text instead of changing the size?

Hey guys,I am new to Miro and was wondering how you can move shapes and textboxes to a different place? When I try to do that it changes the size of the shape but does not move the object. Would really appreciate your help.Raphaela

6
Robert Johnson
3 years ago
V
Valeria ZNew Here
asked in Ask The Community
Some apps are missing from the bottom toolbar

Hi, I’m missing both countdown timer and voting plugins from the bottom toolbar (they were never there). Both apps appear as “Installed” from the marketplace. I tried to reinstall them, that didn’t help. What may be the problem? Thanks   

3
Lena Shenkarenko
3 years ago
K
Ksenia SulimBeginner
asked in Ask The Community
Cursor display

How do I return to the collaborators’ cursor display to the upper-right corner? Instead, the “meet” button.

10
Lena Shenkarenko
3 years ago
H
HexalobularNew Here
asked in Ask The Community
Stuck in overwrite mode?

Hi,I’m new here and having some trouble figuring out how to use this. (In browser mode.)Lately I often find myself in overwrite mode when writing and editing my text which makes it very hard to go back and change something in the middle of a text.Is there a command that switches between overwrite and insert? Or is it a Windows/keyboard thing? 

3
H
3 years ago
P
Pablo Ignacio Garces LacamaraNew Here
asked in Ask The Community
Missing items in board

As I continue to work on one of my boards, I am adding a lot of new items every time I work on them.Lately I realise that some of the items on it are missing, it is like the first items are erased as I continue to add new ones.Is there a limit of items on a board? How come they continue to disappear?

1
Kiron Bondale
3 years ago
C
CAZTSNew Here
asked in Ask The Community
Sticky Note Resolution @ 4k

We are looking to create some boards to replace static content that is currently on whiteboards using printed magnets. I began building a proof-of-concept on my computer (FHD / 1080p), and all seemed to be going well. (We would be using sticky notes heavily, as they perform the same function we currently have with magnets.)However when viewing on a 4k screen, the resolution / pixelation on the sticky notes is TERRIBLE. When the entire board is viewed the text inside the sticky notes isn’t even legible.Has anyone else had issues with image clarity / resolution at 4k?

4
S
3 years ago
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