Ask the Community

I deleted a team within a subscription plan (business account). The subscription plan wasn’t cancelled before though. Is the subscription also cancelled when the team is deleted or do I have to cancel it seperately?

Hello, under one email I’m a participant in two MIRO teams. One is my private, free team. One is team with some paid plan which I was added into. Both teams I see in my sidebar: Unfortunately, I have created some boards on my private team and now I want to move them to the second team. Is there any way to do it? I cannot see “Move” command for my boards. I also cannot sxport backup version of them (because this is a free plan). I would rather not ask somebody to move the boards or change it ownership. Do you know maybe how to do it?

Half of a text in text object  was “deleted” and it does not even appear in the history.(Desktop app - Windows 10 - Fee version). Any good ideas?(apart from restart miro, restart PC and light hit with a hammer). Thank U

I received the notification on my bank account that I had purchased one Miro plan, but in my Miro account I still have my free plan, I didnt receive any email or actualization from Miro, but the money has been charged

Hi All,Was using Miro with some students yesterday afternoon around 16.00. They were doing group exercises and adding content to the board. It later started flashing yellow and their content suddenly disappered. They then found it difficult to access it. Has this ever happened to anyone else? We didn’t have any problems that morning.

HelloI Tried to add a Youtube video on the board. It works on my Chrome, but if I try it without signing in from incognito mode or Safari browser, it just says: “This video is unavailable”.So the video doesn’t load on “View only mode” for some reason?Here a short loom-video: https://www.loom.com/share/e181468ea2f24c0c9758de476157a166 Any fast fix, please?   

Hi,Please DO NOT add features that allow loading or sharing of file inside Miro.Many companies have strict policies against file sharing, and they block firewalls for any tools that has these features. For example, banks, and some government agencies.I have already encountered a couple of companies that are blocking access to Miro.Any additional feature to load files or share files within a board would cause more companies to block access to it.I like Miro as an effective and simple tool to run a virtual whiteboard. We can always use other tools for file sharing, for video conferencing, etc. No need to have everything inside Miro.Thanks for listening.Best regards,Valerio

Hi Miro team! I am learning MIRO, and experimenting using it for something it is not meant for 😊 (Playing tabletop games)As I was making a video tutorial for it, I noticed a very annoying bug for me. Lock a Background Image Right Click -> Convert it to Frame Copy another image to clipboard (from anywhere) Paste to MIRO on top of the Locked Frame Move while uploading image → Frame will move!! Even if locked!! Totally should not happen.PS: I think it happens while the pasted image is still uploading??? (not sure)You can see a video of the bug happening here:https://youtu.be/iR5sP6uLwvQ?t=254 Happened to me again:https://youtu.be/iR5sP6uLwvQ?t=602 

Hello there, Is there an automated way of create backups of boards  and projects in Miro?

hi Miro community! i have a dumb question that is driving me crazy:i start a Zoom call i share my screen in Zoom to display a Miro board i share the link to the Miro board with the Zoom participants ‘Susan’ on the call is looking not at my shared Zoom screen, but at the Miro board i shared earlier Susan starts moving the Miro board around and zooming into and out of the Miro boar Question:  will Susan’s manipulations of the Miro board, be visible in my shared Zoom screen that is focused on the same Miro board. will the zoom meeting members see the Miro board moving around and zooming in and out???

And Miro does’nt do anything with my problem. I had a few back and forth with support, but they answer me every 3 or 4 days telling my they don’t find my account and mail in the database.  HELP PLEASE

It would be neat if I had the possibility of adding 'bookmarks' in a frame or a shape that can lead me straight to another frame in the same board or even to a specific place in another board. It would make it much easier to navigate across different boards.

During Into the Miroverse’s #MiroArtwork creative chaos segment, @Said Saddouk, @Helena Brandist  and I joked about turning the artwork into a non-fungible token, NFT. And someone actually did just that. 🙈https://opensea.io/assets/ethereum/0x495f947276749ce646f68ac8c248420045cb7b5e/80403918713901901878102196366945908209606608754589725720605092231158668722177It's currently at 0.05 ETH ($89.67).Is it the first Miro related NFT ever? 

Empathy Maps are useful tools, and can be used to: Document findings from observations or tests with users and capture the user from different perspectives in order to build empathy. Better understand where the user has problems (Pains) or possible advantages (Gains), and derive his tasks (so-called Jobs to be done). Gather insights to create a persona. Summarize observations more easily and capture unexpected insights. You can find an online example here: https://en.dt-toolbook.com/tools#:~:text=capture%20unexpected%20insights.-,Download%20Basic%20PDF%20Template,-Get%20Premium%20PDF  

Hi,I would like to upgrade my Miro account from Free to Paid (2 members on monthly charge basis) and after entering all the details including American Express credit card the final “Purchase” button is not coming active. Hence I am not able to upgrade myself.Note: I tried this with my VISA credit card as well still the same issue.Pls. help to resolve this issue?

If we enable SSO with Azure AD, is the backdoor account lose access as well?This account is not in Azure AD 

Hi Community,  Hoping someone can help. So my organisation is split into two for Miro one paid and one free account. I signed-up with a free account, but today lost rights to my own boards; now all view only, team members can no longer see me to share boards and have stopped receiving email notifications from Miro. Yet I can still login, any ideas?Also, if I wanted to buy an individual membership whilst my organisation works out licenses is this possible - All I see is enterprise memberships and would this give me access back to my boards?Any advice would be appreciated. Thanks!  

Miro is a great tool, but it only supports Japanese so far. As a localization veteran, I could see Asia is a huge potential market. It’s great for Asia users if you guys have Miro localized into other Asian languages. That will help your company grow the pool of local fans, and finally make you successful on business. 

Hello! I want to say that lock function on PC and Web does not work. It is clickable, but nothing happens. I do not know where is the form to share a problem, so I decided to write here. If you can, please show it or relocate to the right place and to the right person.

Hi folks, I have pdf pages imported into miro.   I would like to use the lasso tool (or similar) to do a rectangular selection of a portion of the page that I would then be able to copy and duplicate. Suggestions? 

I stumbled upon a really interesting job post from Miro on Linkedin recently and decided to write about it:https://medium.com/@H_Stahl/analyzing-the-miro-localization-strategy-42d3f0ba639fTL;DR: I made 4 predictions:Miro will open more offices in Asia 🗺 Support for more languages 💯 Offline mode! 📴 Custom UIs in different parts of the world 🎨Any thoughts? 😊

This is so wierd, one of my team member is Owner of this board, and her tool menu is reduce.. she can not do anything to find the other options.. she can only use short cuts but that’s not handy to facilitate a group. Is there a way to solve this big issue!! 

hey peeps, 0.7.16 breaks Mac app again... thats 3 times in a row…It does not give my confidence in your updates, I understand you want to move fast but perhaps do small patches and critical updates separately. To open zoom for a client, press update on miro, and nothing works is not the greatest experience...

So it seems that board co-ownership is restricted to certain plans.   Is there anyway to add a co-teachers as a co owner of certain boards under the EDU plan?  I LOVE the hide feature, but my Co-teacher also must be allowed to unhide pieces of the board!  Thanks

I am using a Wacom intuos4 tablet and the web app in Firefox 75 on Windows 7. I can’t figure out how to zoom in and out with the pen?