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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,495 Topics
  • 25,185 Replies
7495 Topics
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MattPNew Here
posted in Ask The Community
Best way to train free users?

I have an educator account. I have created a board that trains students on how we use Miro. I would like to make this available to everyone in my college. It seems that the easiest way is to save a backup of my board, then share it broadly through our course tools. Students could then upload the backup and go through the training. This is a brilliant plan, except that the free plan does not appear to allow “Upload from Backup”. The students are all on free plans. Any suggestions? 

3
Kiron Bondale
3 years ago
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Luka GorlatoNew Here
posted in Ask The Community
Sticky services are temporarily not available

Hello, last week had a brainstorming session; I could import the stickies with the image-to-text feature; I wanted to finish the job, but since 4-5 days I keep getting the warning that sticky services are temporarily not available…. any info on when will they be available again? need to decide if I want to do the job manually (many stickers...) or wait for the automated one… thanks

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3 years ago
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Egor SviridenkoBeginner
asked in Ask The Community
Recommended number of widgets for optimal board performance?

Hi community,since some time some of my board have started to load and react to any left/right or zoom in/out actions very slowly, and so are no fun to use.The Help article is referring to the maximal widget count limit, but how do I see how many widgets my board has? It would be good to know that, let’s say, I am putting too many cards on this particular board, so it’s time to create another board and move some activities there - but need a benchmark recommendation for that.Thanks in advanceEgor

5
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3 years ago
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Mira BlagojevicNew Here
posted in Ask The Community
I am looking for a customer journey mapping template that is adaptable and automatically changing when I am adding a new step

Hi everyone, I am new to miro.I am looking for a customer journey mapping template that is adptable and automatically changing, for instance, when I am adding a new customer journey step inbetween.I was going through the customer journey mapping templates and wondering whether its possible to edit each individual step. For instance, I would like to add customer journey steps inbetween while all following customer journey steps are automatically moving. Is there a template that is applicable to my desire? There is no need that it calls “customer journey map”. I am also fine with any other process flow that makes it possible to have a “living” journey / flow. I hope my problem / situation is clear ,-) I  hope that you can help me out. Thanks in advance! Best wishes from Berlin

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Kiron Bondale
3 years ago
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CHOPSBeginner
posted in Ask The Community
[RESOLVED] Problem with scrolling inside box that contains templates

On my system recently, I have trouble finding a way to scroll and see more than just the top 12 templates presented. The scroll bar has gone missing, both on my app version and on the Chrome browser version. My arrow/page down keys don’t seem to help either. is this a new problem with Miro or is there a workaround? I’m on a Windows 7 machine and it seems like the scroll bar used to come up and work with this function. Thanks much - CHOPS

24
Vicki
Mironeer
3 years ago
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Linn_BBNew Here
asked in Ask The Community
How do I collaborate with other paying customers who are not a part of my team?

We are several consultancy companies collaborating together on common projects. We are all paying members in Miro, but now it seems like we have to pay a double fee to work together on Miro boards since we are not part of the same team? When I invite another paying customer from another team to collaborate on my board I have to pay a day pass? Can this be right? How can we work together on the same boards when we are paying customers in different teams?

1
Kiron Bondale
3 years ago
A
AnjaNew Here
posted in Ask The Community
Issues to unhide or delete content on board

I created a miro board with some frames and content. Another person dublicated that board and added me as user. Now both of us have the issue that 1 frame is hidden and non of us could unhide that frame anylonger. Moreover we have 1 grid outside the frames which is no longer editable by us nor could we delete that. Do you have any advice how to proceed?TxsAnja

1
Marina
Mironeer
3 years ago
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PamNew Here
posted in Ask The Community
Admin is no longer in the company - we do not have a solution

Our only Miro admin is no longer in the company, and no one can remove him from the account and grant admin access to any other team member.I've been trying to get help for almost a month now, and the only time they got back to me was to say that we have to ask the admin; we don't have that option and do not have a solution.

3
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3 years ago
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Steve JohnsonNew Here
posted in Ask The Community
Trackpad two fingers sliding with Apple Magic Keyboard for iPad is not working

In navigation mode I select “Trackpad” but two fingers sliding is not working on Apple Magic Keyboard for iPad Can you please support it?

1
Marina
Mironeer
3 years ago
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David ErshammarNew Here
asked in Ask The Community
Team plan and 500 users as editors?

Hey!I have a team plan and want to use Miro for some parts of a big online conference. We got far more registrations than we anticipated - maybe about 600 will join in. I have read about max people invited as editors are 300 if there should not be to much lagging? Does somebody have fresh experiences themselves, to share? Can I with my type of account have an unlimited no of users/invites to one board? Are there anyway to add-on for more capacity?  Thanks!David Ershammar 

1
Kiron Bondale
3 years ago
J
Jean TranNew Here
asked in Ask The Community
Does Mira embed well in Gather.town?

Hi,We've gotten a large number of requests about people wanting the ability to embed Mira on a white board inside of https://Gather.town  (a platform that allows you to create your own private office or event space inside a 2D virtual world with proximity-based video chatting). It seems the policy that embedment only works on enterprise plans based on this post: https://help.miro.com/hc/en-us/articles/360016335640-Embedding-Editable-Boards-into-Websites Is there anywhere to see or test how well the embedment works or allow others to test it out without being on the enterprise plan? Is there a demo board that can be embeded? Or would Mira be willing to redirect to a "oops sorry" page whenever people see a "refuse to connect" message?

1
K
3 years ago
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KatyaNew Here
asked in Ask The Community
Intergration of a Mind Map

Hi Miro Community,does anybody know if it possible to integrate a Mind Map into another Board, e.g. another Workshop dashboard?Thanks! 

1
K
3 years ago
Lucie A
Lucie AActive Contributor
posted in Ask The Community
Is it possible to pull (and retain connection) to images on my personal web domain so they auto update on Miro board?

Hey Guys! :)I am looking to be able to pull images from a single source on my own server that when updated feed the changes through to the Miro board without needing to do any manual adjustments. Is this possible?

1
Kiron Bondale
3 years ago
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Mike EngBeginner
asked in Ask The Community
Auto size shape based on text contents

I’m trying to have a shape with a static font size but make the shape itself automatically expand vertically to accommodate the text entered. This is going to be a board that I’m using for a brainstorming session, and many people are going to be entering text into different shapes at the same time. I want to avoid:people having to resize shapes differing font size from one shape to another text being cut off at the bottom of a shapeHere’s what happens currently when the text exceeds the size of the shape:What I want to have happen is have the shape get taller (instead of having a down arrow to indicate that there is more text than the shape can accommodate).

1
Robert Johnson
3 years ago
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Jean-Francois TremblayNew Here
asked in Ask The Community
Browser page within miro

Is there a way to add web pages as a frame or objects and interacting with the page directly within miro? Not clicking on the link and opening in a new window.That will be super useful to have multiple web pages accessible and editable within a single board.Thanks

3
Robert Johnson
3 years ago
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Charlotte CorthalsNew Here
asked in Ask The Community
How can I make the collaborators cursor button visible

In every board I see the collaborators cursor button instead of the interact button. I want the same for my board but I don’t seem to be figuring out how to do that. Can someone help me?This is what I see:this is what I want to see: 

2
Robert Johnson
3 years ago
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jtkExperienced Community Member
posted in Ask The Community
Can I set a preferred navigation mode for those viewing?

If I am conducting a meeting, most people will be joining the meeting on a device with a mouse. Can I set Miro to where the first choice of navigation is “mouse”?Miro changed desktop PC to trackpad navigation for a client that is not computer savvy. I needed to teach them how to participate using a mouse. In this case, I was trying to give a quick presentation but we spent too much time (any is too much) on navigation. If I could set a navigation default, that would alleviate potential meeting-killer moments. Luckily I did not have the main client today. 

1
Robert Johnson
3 years ago
O
O SNew Here
asked in Ask The Community
Is Miro FERPA compliant?

Is Miro FERPA compliant?

2
Frank Krieger
Mironeer
3 years ago
A
Amrit RupasingheNew Here
posted in Ask The Community
Duplicating boards for one free account and one paid

Hi guys,I love Miro - I have it for my personal use but I recently got my company to agree to paying for my a corporate account. My issue is that I created a lot of company related content on my private account, and I now I need to duplicate that work in my corporate account. The issue is that when I share the board with my corporate account it has access to other boards in my personal account. What’s the paid way to solve this?Thanks in advance for your help! Regards,Amrit. 

1
Robert Johnson
3 years ago
V
vanRijmenamNew Here
asked in Ask The Community
Accidentally deleted all content - Versioning?

Hi,   I accidently deleted all content within a board and then reloaded the page. As such, I cannot undo this action. How can I restore the board?

6
S
3 years ago
D
Dean BirkettBeginner
asked in Ask The Community
Billing for users who have access to one board

Firstly, the account area of Miro is one of the most confusing I’ve ever used - so this has probably been asked numerous times already, so apologies for that!I am a freelance consultant who works for numerous clients. I have created a board, and shared this board (comment only) to 8 other email addresses. When I log into my account section, under ‘Active users’, I just see myself - but there is also a notification which says “1 member below is in the team. And 8 other users have access to some boards in this team.”My questions are:Will I be billed for these 8 other people? They have comment only rights…And, where can I check to see this information. Would they appear as team members if I was to be billed?Thanks!

2
D
3 years ago
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Sara JalilianNew Here
asked in Ask The Community
New in Miro - I don’t know how I can participate in the board

Hi Everyone,I’ve been added to a board created by by my co-worker. I don’t know how I can have Miro free trial in order to particiopate in the board. 

3
Robert Johnson
3 years ago
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Khrystyna TripnykNew Here
posted in Ask The Community
Can Miro send every day notification with things to do?

Can Miro send every day notification with things to do?

1
Robert Johnson
3 years ago
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Stephanie BacquereBeginner
asked in Ask The Community
Call a group of participants to me

Hi! while running a workshop, we will split participants into 4 difference groups. Each groupe will have it own facilitator. Is it possible for a facilitator to call a group of 5 people?  I know that we can call all the participants to where we are, we can also call a specific participant, but can we create groups of specific participants?   Thank you

3
Kiron Bondale
3 years ago
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Erevlos7New Here
asked in Ask The Community
Linking Miro Boards

I’m using Miro to develop, workshop and house consumer journeys. I’d like to use Miro as the home for my journey atlas as well, but to do that, I need to be able to embed links in the master journey board that link to other boards. I can’t find a way to do that - has anyone come up with a workaround or found a way to do it via Miro?

3
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3 years ago
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