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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,987 Topics
  • 30,089 Replies
8987 Topics
Mohamed Samy
Mohamed SamyNew Here
posted in Ask the Community
Problem with Jira cards integration

Hello team,Im working with two teams, one of them have problem in integration between Jira and Miro, I cannot find Jira cards on Miro also the same for planning poker cards, although it is already working with the second team,  is there any help?

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Robert Johnson
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yyooNew Here
posted in Ask the Community
increasingly laggy performance until network connection is reset

Hello all,in the past days I have had this very annoying experience with Miro where the board performance is quickly decreasing to an almost unusable state. For around 10 or 15 minutes everything is fine and then scrolling around gets very slow and choppy, text input appears with a delay, basically everything gets more and more laggy. The computer seems to be strained as well although the activity monitor (I'm using a Macbook) tells me Miro uses around 30–50 % CPU. The board itself is neither large nor does it have any graphics (just one). I'm currently working mostly with cards. This happens for me as well as other people, but also when I'm working alone on the board.Now I noticed a surprising way to fix that, at least for another 10 or 15 minutes before it all starts over again: If the network connection is reset, it all goes back to normal. I'm using the desktop app, but I don't even have to close it, I just toggle the wifi, Miro tells me the connection is lost and then restored and

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John Faig
John FaigContributor
posted in Ask the Community
FYI - Miro Next splash screen has no way to exit on Windows application

I clicked on the Miro Next email and viewed it in my Windows application.  Usually there is a “Return to Dashboard” button or link on these type of announcement screens.  There isn't one and I had to exit the application to get back to the “Boards” tab  

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Colleen Curtis
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Ty FaircloughNew Here
posted in Ask the Community
Miro stuck on loading screen - all authenticated pages

Reading the forums this seems to be a recurring issue with many users. I login and get stuck on the loading screen with the grey morphing miro logo.My remedies so far:Used inspector to ‘clear site data’ (I have checked include 3rd party cookies) Used refresh button option to clear cache and reload page Cleared my browser cache from the settings Tried incognito modeAppears to only affect my Google chrome browser on Mac MontereyDoes work on Safari Does work on Chrome for AndroidAlso noteI’m on a managed device that has google’s ‘managed by’ feature in Chrome enabled.  I am using google as an authentification gateway (sign-in with google) to access miro I can not access any board link (same loading screen appears)I get the following errors in the console log:DevTools failed to load source map: Could not load content for chrome-extension://fgmojdlldojifnjgpnhmfdchbiapfjhb/css/content.css.map: System error: net::ERR_FILE_NOT_FOUNDDevTools failed to load source map: Could not parse content f

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Kiron Bondale
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Rikki BunderBeginner
posted in Ask the Community
[RESOLVED] Miro Embed Pop out link undefined?

I have a miro board embedded into Canvas, but when I click on the “open in new tab” it comes up as undefined?The web address comes up as https://undefined/app/board/…….If I then physically change “undefined” to “miro.com” it works? This has only recently started happening. Any help would be very appreciated. Rikki

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Christina HollowayNew Here
posted in Ask the Community
Shared board is not showing up

A colleague invited me to her board as an editor. I have a free account with active boards called Onboarding Squad. When I click the link in the email, I’m directed to my account. I do not have any options to see their team site (Team Chile) nor their board (Onboarding). Any ideas?  

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Robert Johnson
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LWinnBeginner
posted in Ask the Community
Cannot logoff from Miro as dashboard does not appear

After working in MIRO and updating my board, I click on MIRO logo (upper left hand corner) to return to dashboard to logoff of Miro.The Dashboard never appears; only a spinning MIRO logo appears.  Even after 5 minutes, it is still a spinnning logo.In order to log off, I have to open another MIRO session and logoff from that one.Then the original session pops a message stating "MIRO is being updated, reconnecting.....", then the original session will close out.This has been going on now for at least 3 weeks.Thanks 

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Robert Johnson
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Jet UijlBeginner
posted in Ask the Community
Zoom in miro is not working, help?

Hi!I’ve a question. I am trying to get zoom worked in Miro to use break outs.When I admit the zoom plugin then I am in the Zoom surrounding and have to connect Zoom with Miro. But every time when I want to login in Zoom I get the same screen over and over.I searched everywhere but I can’t find anything about this problem. I also checked already this, so it is Authorized. It’s a bit critical because I need to organise a webinar monday, so I hope anyone has the golden key. Hope someone know how to solve this. Thanks in advance. 

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Aulonia
AuloniaBeginner
posted in Ask the Community
[RESOLVED] Hotkeys/Shortcuts interfere with writing text

Hello thereI am pretty new to Miro and use the educational planI have the following issuesWhen trying to write certain letter as N or S automatically start the underliyng shortcut function!It is impossible to write like thisTried:Double clicking Rightclick and select Edit modeThe problem occurs both when using Firefox or Chrome. Both are updated to the latest version.The related post in the community did not help so I ask it again.Anyone can help? I would like to use this in an international workshop but with this it is useless.

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Aulonia
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ozgurkalanBeginner
posted in Ask the Community
[RESOLVED] Windows App is crashing immediately

Hi there,Windows 11 app is crashing after opening any board. This is an issue after the update, I guess two days ago. Anybody experiencing the same issue?

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IAMPM EducationBeginner
posted in Ask the Community
Help Ukrainian company

Hi all!We are a Ukrainian company that trains non-technical specialists in IT skills. (https://iampm.club)Our team was able to keep the company afloat, despite the difficulties and, of course, with the great support of partners and services. Part of our practical lectures are held on your wonderful platform and we used to regularly pay for the tariff plan we needed. We want to continue using your product for training, but unfortunately we cannot afford to pay for the tariff plan we need.I read in an article that you help Ukrainian companies overcome difficulties in wartime and keep their business. How can I get such help from you!Thanks a lot!Sincerely, Denis Korochkov

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mmercesNew Here
posted in Ask the Community
Work + personal accounts miraculously merged and I lost access to all my personal boards

I’ve been using Miro on my personal account for a while and I had a few boards I’d been working on - for a long time, which I really didn’t want to lose. Somehow, yesterday, I realised my personal boards were now part of the Primary team at work - I have no idea how my personal things got there. I tried moving them, but I’m not the owner of the boards 😱 Even as a team admin, I can’t move them back to my personal team of myself only! Nor delete them! And now everyone at my work has access to privileged info from other companies. HELP!

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Robert Johnson
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David GorinNew Here
posted in Ask the Community
Missing Grid/Freeform buttons from Frame toolbar, no more "send to front/back"

Hi Community,Recently, some important features from the Frames toolbar have gone missing: the Grid/Freeform buttons and the ability to send frames to the front or back of one another. This has created a serious problem in my workflow: I have a number of templates that I rely on for my students to post work in and those templates now seem locked in the SNAP TO GRID status—which makes it impossible for students to submit work in them. I notice that a new snap-to-grid feature has been added to the dotted grid, and I wonder if this change has disturbed other features. If anyone has any advice on how to get the old features back, please let me know!David

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Noa TNew Here
posted in Ask the Community
Upgrade

Hi, I wish to upgrade my account but fail to understand the collaboration functionality:I am currently the only team member who form boards and create workshops. The rest of my team just need access and edit permission of particular boards (basically - ability to add comments\post-its, move components around and so on). Which pricing plan should I choose? And how can I give a visitor\guest permission to my teammates (as opposed to a “member” role)? Many Thanks,N

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PbeeNew Here
posted in Ask the Community
Clickable Flow Chart?

Hello. I need to create a clickable Flow Chart where someone can click on one of the elements of the flow chart and go into another flow chart.  is this possible in Miro? 

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Kiron Bondale
Andrea Warfield
Andrea WarfieldNew Here
posted in Ask the Community
Tips for the visually impaired that don't use a screen reader?

Hi allI have a team mate who is visually impaired BUT doesn’t need to use a screen reader. I’ve asked them what is the gap for them in terms of using Miro, but I can’t get any specifics.Do any of you have some tips on what I can try to make the Miro boards more accessible?

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Henrik Ståhl
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Clare SudberyNew Here
posted in Ask the Community
How can I stop drag-and-drop images taking over the whole visible area?

I expect a lot of you have had this experience: You’re part of a group session where people are being encouraged to add images. A common scenario is that we are being asked to add an image of ourselves to a little bio, so that people who have only just met can easily identify one another…But when you drag and drop your image into Miro, it is GIGANTIC and suddenly, not only is everyone staring up your left nostril and admiring that spot under your eye, you’ve completely covered all other content on the board.Then there’s that awkward scramble to zoom out far enough that you can grab the edges of the image and resize it down to a sensible size.It’s a uniquely uncomfortable experience and is especially awkward when (as it inevitably is) it’s with a bunch of people you’ve only just met.Weirdly when I Googled and when I searched this forum, I couldn’t find anyone ese talking about this, but I’ve been in sessions where it’s happened to other people, so I know I’m not the only one.Is there a

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Henrik Ståhl
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Elad RosenNew Here
asked in Ask the Community
Can't find images downloaded on Android

I'm using Miro on Android (Samsung Galaxy A72 phone)When pressing on images in a board and choosing 'download' I get a messege saying "saving" and then "file saved", but then I can not for the life of me locate these images in any of my usual folders. Any Ideas would be appreciated. Thanks! 

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Avetisov ArtNew Here
asked in Ask the Community
Unable to recover board

Hello everyone. I have some problems, accidentally deleted my board. Try to fix that, I read manual, but I haven't link to recover only text Go to all board. 

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Robert Johnson
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asliNew Here
posted in Ask the Community
Cancelled my subscription but still being charged!!! Cannot contact anyone

Terrible service, cannot find any which way to contact anyone at Miro …. they know how to charge but dont support their customers! Any ideas? Any email address or where i can request any form of help??

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Kiron Bondale
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Felix BurgsmüllerBeginner
posted in Ask the Community
Card titles get messy when zooming in and out

Hello Miro-Community,I am currently using the storymapping Feature in Miro - in fact, thats why I switched from Mural and got a consultant plan.Here is my Issue:I want my card titles to be fully visible on the storymap at all times, e.g. card expands to make room for a longer title.Right now, the Title is cut off after two words if I zoom out enough  to make at least a portion of the storymap visible. this relates to this topic, which sadly did not get any answers yet:Card - make the outer zoom level not just show empty attribute boxes, but use whole card for title | MiroAlso, when looking at the storymap, I want the card to show only its title and nothing else. When I zoom in enough to make the title fully visible, the descriptive text inside the Card appears which adds to the confusion. Is there any workaround? Unfortunately, the status quo takes away the whole clarity of the storymap and renders it kinda useless. Your help is much apprecitated - thank you!Felix 

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Mironeer
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Amanda ZehnderNew Here
posted in Ask the Community
Some participants cannot see Miro tools when using Miro in MS Teams

Hello,I am new to Miro and am hosting a series of focus groups where I am using Miro through MS Teams.  For most people, they see all the tools on their screens.  There are some people, sometimes me who don’t see any of them.  If I guess at their spot, they work, but it I can’t guide others to do that who are just learning.I did not see a similar posting.    

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Renata Perim LopesBeginner
asked in Ask the Community
Education Plan - need to delete a board from another owner that was created in my Team

A student that is not in the institution anymore created a board on my team and I have to delete but I can't see a option to do it.

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Joseph BernsNew Here
posted in Ask the Community
Folding / Unfolding

Hey there,Wondering how to fold and unfold nodes, seems pretty basic for this type of software.Is it just hiding in the menu?Thanks!

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Robert Johnson
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MaciekNew Here
asked in Ask the Community
Limit the number of displayed Projects

Hi,Is there a way to limit Projects displayed in the Miro navigation bar/pane on the left of the screen to only projects that I own?Than you,Maciek

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