Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,748 Topics
  • 22,754 Replies

6748 Topics

A
Ana XimenesBeginner
asked in Ask The Community

Text disappears

The text in my shapes on a process map disappears.  When I enlarge it the text show up uut completely disappears when I reduce the size.  

1
Robert Johnson
3 years ago
A
Ana DuranNew Here
asked in Ask The Community

Como mudar nome da equipe?

Como mudar nome da equipe?

1
Robert Johnson
3 years ago
V
Vinod KhannaNew Here
asked in Ask The Community

Educational team email change

Can i change my edu email to other email address in Education team? Specially when my Education team validity expires. Thanks 

2
V
3 years ago
A
Anna KoshelkovaNew Here
asked in Ask The Community

Экспорт Mind map с сохранением иерархии

Добрый день!подскажите, как выгрузить mind map в csv или любой другой формат (xml, Json) с сохранением иерархии.текущие возможности выгрузки в csv позволяют выгрузить только все элементы в одну колонку, без сохранения связей между ними.подойдут любые обходные пути выгрузки, главное чтобы сохранялись связи и иерархия элементов. 

1
Robert Johnson
3 years ago
D
dlamark7464New Here
posted in Ask The Community

Aggressive Marketing for my training sessions

How do I remove the constant marketing telling my students to sign up for Miro. I would like to let Miro know that it is very intrusive and confusing to my students, to the point that I might start looking for something else.  I have enough to do without explaining to my students over and over that it is not necessary to sign up. It uses up precious time in my training classes. I don’t mind having it there, but I do mind not being able to dismiss it. Add a “not now” button so it goes away.

4
mlanders
3 years ago
H
high-pNew Here
asked in Ask The Community

disable pop-up [get miro app] for viewer

would like to not to show the popup of [get miro app] for viewer.we are using to share idea in japan who can not read english.this popup make people to refuse to use the service.

1
Robert Johnson
3 years ago
O
OESBeginner
asked in Ask The Community

No response from Miro customer support for weeks?

Hi,A new user was incorrectly added to our team account then immediately removed a month ago. This still generated a pro-rated charge to our federal government payment card. No response via email, customer support portal, or their phone number after various messages / phone calls. After 3 weeks of the pro-rated bill - our card was charged - still no response from Miro support at all. Anyone know how to get in contact with them or cancel an account?

6
O
3 years ago
K
Kate-overcastNew Here
asked in Ask The Community

the embedded site is not displayed correctly

 I want to embed the code. But the site is not whitelisted. The site is displayed square. If the site is whitelisted, will the embed code be displayed correctly?

1
Robert Johnson
3 years ago
cathypash
cathypashNew Here
asked in Ask The Community

Miro story wall link to Jira

I have been creating Epics and Stories in Miro on the Story Wall Template. I’d like to export these to a Jira board. How do I do this? All the documentation about Miro and Jira talking about setting up a ‘web hook’ seems to be about bringing tickets from Jira into Miro. is the process the same and do I need Jira admin rights? thanksCathy

3
J
3 years ago
S
Sarah IndeherbergeNew Here
asked in Ask The Community

Change color in pie shart

For our organization we took an miro account a few weeks ago. I would like to make some pie sharts, but i can’t choose the colors. Can someone explane me how to do that?

3
Robert Johnson
3 years ago
D
DSP Design TeamBeginner
asked in Ask The Community

Guest users pasting from one board to another

Hello everyone! We have a few boards that we use with guest editors. Some of the boards will not allow guest users to copy/paste from one of our Miro boards into another, and some will. Some users can do it and some cannot. Those who cannot get this error:I have tried to follow the instructions here:https://help.miro.com/hc/en-us/articles/360018350399-Board-Content-Settings#h_01ESFXF7Z9PG4XH2EXZ6XN87PCBut the “Anyone with the board access” option is not showing up. So I tried these instructions: https://help.miro.com/hc/en-us/articles/360018350399-Board-Content-Settings#h_01ESFXF7Z9PG4XH2EXZ6XN87PCBut there is no “permissions” button. See screen shot:Now I’m not sure what to do. It’s very frustrating. We use these boards for workshopping and sometimes we need people to copy and paste. Help please! 

6
D
3 years ago
A
AleksandrasNew Here
asked in Ask The Community

Okta SSO for Miro

When I am trying to enable Miro SSO I get a warning message “When you enable SSO/SAML it will no longer be possible to log in using personal login credentials. All users on the business plan will need to authorize using SSO and their corporate credentials”.So the question would be:when users will lose the session? after enabling or the second time when trying to log in. 

1
Robert Johnson
3 years ago
F
Frank PupkesNew Here
asked in Ask The Community

Only board editors can start voting session

Hi all, I am an editor for a board that my client shared with me. But unfortunately I can’t start a voting session. After I press the button I can see the previous results of other sessions of the board but in the top it is stated: Only board editors can start voring sessionIt is a enterprice plan, App is installed, button can be clicked, my role is editor (next would be owner).I am not part of the company but was invited to the board (external emailaddress). Maybe someone can help or has the same question. Thanks in advance!Frank

1
Robert Johnson
3 years ago
F
Farhad NabizadaNew Here
asked in Ask The Community

Hyperlinks disappear when I export as image -> vector (.pdf)

Hi everyone,​​​​​​When I export an image from Miro to .pdf (vector), the hyperlinks from my board disappears.The picture below illustrates how it looks on Miro, while the picture above is an exported version with missing URL links. Does anyone know a solution to this problem?Best Regards,Farhad N. 

1
Kiron Bondale
3 years ago
V
VMCNew Here
asked in Ask The Community

Free Licence boards

Hello, can anyone help me with a little questions, if we create boards under the free licence, are these public?.  

2
V
3 years ago
G
Gakuto Watanabe
posted in Ask The Community

How can I connect miro to the no-code tool Bubble?

How can I connect miro to the no-code tool bubble? I think I need to use api connector (plugin of bubble).This tool use language HTTPs.Reference | BubbleI don't know how unregistered users can create, edit and share a new board. 

2
A
3 years ago
L
Louis CoiffaitNew Here
posted in Ask The Community

Delphi Method

We need to run a live Delphi session where experts' anonymous answers to questions are then presented back to them to be ranked, multiple times? Can Miro do this please? Cheers

2
L
3 years ago
N
NatNew Here
asked in Ask The Community

data retention policy

Dear Miro,Does a data retention policy apply to the processing activity? Is there a policy document available? Looking at Enterprise Plans. Thank you! Nat

1
Kiron Bondale
3 years ago
W
Will AndersonNew Here
posted in Ask The Community

Miro Dashboard will not load

Miro will not load. Just perpetual wheel of doom.  Big client meeting today… please make it work :-) 

2
Kiron Bondale
3 years ago
A
Addie JanssenBeginner
posted in Ask The Community

Azure Cards showing the Acceptance Criteria

When we add an Azure Card to a miro board, it shows the Azure DevOps Description field of the user story in miro. We would like to also see the Acceptance Criteria field in the same card.Is this possible?

2
A
3 years ago
I
IZBIBeginner
asked in Ask The Community

Moving Boards from account back to personal

HI I upgraded my 3 boards from a free account to a paid team account - and all my boards moved over to this paid account. I want to cancel my subscription as it isnt going toprovide what I need.What happens to these boards that were imported from my free account to the paid one? I need them to revert back to the free acount intact - will they? 

6
I
3 years ago
J
Jan OldenburgNew Here
posted in Ask The Community

How do I trace back lines on an affinity diagram?

I conducted a brainstorming session using the affinity diagram template but I’m having trouble decoding the results. Export gives me a flat list rather than a hierarchy. Is there any way to select a box and see all the connected sub-boxes? People drew lines to link things into clusters but I can’t follow the lines easily. Am I missing some tool to make this simple? As it stands, the Affinity Diagraming tool doesn’t work much like affinity diagraming in real life.

4
Max Harper
3 years ago
L
Linus EspachNew Here
posted in Ask The Community

Team is not manageable

Dear Miro-Team, There was existing a User in our company, that created a Miro-board once, that is accessible for everybody in the domain.The user has left, and I have control over the mail address now. I just want to delete this team, because I can't administrate it, due to the fact, that only that old user is admin for it.The problem is, I can't sent a password-recovery mail, because that mail is just not arriving in the postbox. I assume, the user has altered its mail within the account to its private one, so the password-reset is not working anymore. If he did so, the access to the domain should be denied. Currently we have the situation, that a foreigner is controlling a team within our domain, what is unacceptable.  Could you pls. help us to get rid of this unwanted team and disconnect this account from our domain, due to the fact that user is not working for us anymore? Best regards...

1
Robert Johnson
3 years ago
E
eva nnNew Here
asked in Ask The Community

limit of members in the consultant plan

Hey! What is the maximum of the members in one team can be on the consultant plan? 

1
Robert Johnson
3 years ago
L
Laurie AllenNew Here
asked in Ask The Community

Brand custom frames for presentation

Is there a way to create custom branded frames to place around board content? That would save so much time. I’d like my exported frames PDF to match our corporate slide design.I see that Miro has a slide template that is customizable, but that’s not much easier than using Powerpoint - I’d have to copy and format all of my board content into the slide template.

2
L
3 years ago
Terms & Conditions