Ask the Community

Hi, I’m on a free Miro plan. I’m trying to delete ex-employees of my business so that they don’t have access to our boards but I can’t find the ability to do this? I’ve looked at the resources that refer to 3 dots that you click on but I only have question marks - help pls! Niki 

Hello! It’s been a while since I last used Miro and I guess there has been some changes and updates. But, there is one thing I can’t find and it’s when creating different boards or elements, it was possible to make it not visible, so in case of running a brainstorming or retro members were not able to see the different elements and be focused on what was discussed. Has this disappeared? Am I doing something wrong? Thanks in advance for your help! 

Is there anyway to reorder the Miro Frames? Everytime i rearrange them they set back and appear in a random order. Is this a bug? Any Solutions to ordering Frames?  Cheers

Dear,Is there an estimated release date known regarding the meeting room and smart meeting room beta features?I am really looking forward using those during my meetings (onboarding/webinar)Best,Xavier

Hi all, Im new to the Miro community.  I have created my free account under my business name BUT, I have discovered that my old operations manager had created an account under our business and her now inaccessible email address.  She is also the ADMIN. How can she be removed? 

Добрый день!К сожалению, не нашла ответа в уже существующих топиках, если был подобный вопрос, направьте ссылку на него, пожалуйста.Как проверить, подключен ли Education plan? Преподаватели нашей школы регистрировались, как educators по условиям плана. Сейчас в команде также менеджеры школы и ученики, которые проходили по ссылке-приглашению. Команде в данный момент доступны только 3 активные доски, а в условиях плана Education указано, что количество активных досок не ограничено. Как понять, будет ли подключен план, правильно ли была зарегистрирована команда?Можно ли отдать права админа не преподавателю, а другому члену команды (менеджеру школы, например)?Буду признательна за ответ и любую помощь!

Подскажите, пожалуйста, как узнать, будет ли изменен план с Free на Education?В инструкции сказано, что рассмотрение заявки может занять до 10 дней. Как узнать, подана ли нами заявка?Преподаватели нашей школы регистрировались по форме заявки “Apply as educator”. Но мы пока не знаем, активируется ли нужным нам план.  

I am not able to login to my miro account using desktop app in mac and also the browser. It is taking me back to the login page every time i attempt to login. Please let me know what to do.

After a desktop update, I was logged out of all devices.Unable to login at all, tried everythingGoogle login for @gmail user Cache reset Password setting via reset password & trying normal login different devices (Mac / Windows) Different browser (Edge / Safari / Brave)I’ve a SUPER IMPORTANT PRESENTATION & all INTERVIEW PREP saved in my board.Everything DUE TO TOMORROW!!! CAN SOMEONE HELP??

Unable to Log into Miro Board. Its stuck in Sign in page. Tried multiple times. No luck

Can’t log in on any device using any account or after any troubleshooting. At my wits end here. I’ve attempted to log into miro on my mac using chrome, safari, the miro mac app, I’ve tried my PC desktop, tried chrome and microsoft edge and the pc app. I tried resetting my password, clearing cache data, updating browsers, updating apps and even creating a new account to try on both computers.I even tried logging in on the chrome and safari apps on my iphone using cellular data to make sure there wasn’t anything funky happening with my internet connection. None of these are working.Help is needed

Hi, my team uses the Miro MacOS app, and we (daily) need a better way of getting select artboards or objects that live in multiple Sketch files into Miro. For example, we have UI designs and illustrations that live within Sketch files that are used for product design workshops that use Miro for collaboration and product development.    We don’t need to have artboards synced or linked from Sketch to Miro - but just need the ability for Miro to accept selected and copied objects - and/or artboards - and paste them into Miro as an image. We’d rather not resort to exporting from Sketch, or having to take a screenshot of the Sketch artboard and bringing it into Miro, which is the current painful workflow.    Is there an obvious way to copy & paste artboards or objects from Sketch directly into Miro that we’re missing? Many thanks.

When opening a publicly shared board in the mobile browser (Android 13, Chrome or Firefox), the screen is overlayed and shows a defunct field “{{InputPlaceholder}}”. The board itself can not be moved or zoomed. Tried with different boards.      

Hi Community!I would like to know if there is a way to easily create electrical block schemes with Miro. I need just basics shapes connected together, what I am currently missing is some utility like the possibility to create bypassing cables like this one:  

I can’t seem to authorize the Miro app to work with Slack.  I get stuck in a loop where Slack sends me to Miro but the dashboard says: “App authorization has not been completed.  Please try to authorize the app again.”  Going back to Slack to try to add/authorize the app just takes me back into the loop again.  

HelloHow can I end the presentation mode?It is not displayed which person started the presentation mode. The user "Presenter" does not exist.  Regards infFG

I use my 3 free Miro boards a lot, and want to expand to have multiple boards for my various projects.But one of my boards is a team board (since I use free those are team members), and we use that as our meeting board.I’d also like to make a board for 4 people on the team to collaborate on their own project.Is it possible to setup a situation where I can still have my team of 12 on some boards, but not pay for licenses for them? Such as inviting them to specific boards for example? I’d be the one making and managing them all 99% of the time on my Starter plan.(Currently on Free Plan)Thanks,

I have many stickies on the board with multiple colors, how can i nealtly align the stickies together such that same color stickies are together?

can i take a ppt slide and convert all the objects to miro without out and pasting one by one?

Hi,I am trying to embed a plotly graph (saved as an html on a local server) in a miro board. The file is getting embedded, but for some reason the plot is not loading in the board.Is there a process I can follow to get the plotly plots embedded in the miro board?Thank you!Abhi  

I am having trouble updating or finding the billing information for our Miro account. I am currently company admin on a full license. Anyone have any insights?Thanks :)Amy​​​​​​​

Hi all!I am using Miro in my synchronous online community college class. We use Miro during our Zoom sessions. I am having an issue with one student who cannot seem to access our Miro board during class when others have no issue. I provide the whole class with a link to the board that we are using with the necessary access settings (i.e., anyone can edit). Students have already made a Miro account, and I know that the link is working because nearly all students can access and participate on the board.When my student who is having the issue shared her screen, when she clicked the link, the Miro screen said that the board does not exist or that the link has expired. The student has a Miro account, so that is not the issue. The link was not expired and the board still exists.Does anyone know why this would be happening? How can I get this student to access the board?Thank you for your advice!! :)

Добрый день! Участники не могут включить презентацию фреймов, нет такой кнопки на верхней панели, хотя раньше была 

I can’t even start the app 

Is anyone familiar with a mechanism to track views in a miro board. I see that you can view board history, but that shows only updates and changes, not viewer activity. If not native to Miro, any free apps that can make this happen via integration?