Ask the Community

So I worked on 2-3 boards back in January and now they’re gone.I tracked down the boards’ links from my history but it says i don’t have access and I have to send an access request to the owner, but I created those boards back then.  

Dear Miro Support Team,I am writing to request a refund for a recent subscription charge on my account.I did not intend to renew my subscription, and unfortunately, I missed the renewal notification. As I do not plan to use the service moving forward, I would appreciate it if you could cancel the current subscription and issue a full refund for the most recent charge.

Hi, Miro Team!I hope you are doing well.My name is Anastasiya, and I work as a young English tutor in Ukraine. I had just came across information about complimentary access to one of your paid subscription plans provided as support for Ukrainian educators.I would truly appreciate it if you could let me know whether this program is still available and advise me on the application process.Thank you very much for your time and for supporting teachers during this challenging period.All best,Anastasiya

I’m having an issue where if I’m in a kanban board, type something into a card and press ‘enter’ it makes a new line instead of jumping to add a new card. The same issue also happens with mindmaps, etc. I’ve tried shift+enter and cmd+enter without luck. Any ideas?

Hi, I’m working on a mac, using the miro client. The problem I have is only in the miro client, not the browser version.  I have a space containing several boards. When I open a board, the sidebar is open and shows the space sidebar. I close the sidebar, can open it again, via clicking the burger menu → Space and boards are shown. BUTWhen I click the miro logo, the boards dashboard is shown, with all spaces. → correct behavior. I close that view to return to my board I’m working on. Now I’m in the board again, and click the burger icon → [PROBLEM] It doesn’t show the space and the other boards within that space, it shows the Space dashboard again (same behavior as clicking on the Miro logo). 

I need an explanation what this means? Applied balance $0.03

Is there a way to have a pie chart or bar chart automatically update based off of a table within a Miro board?I am trying to create a dashboard for my leaders (who are excited Miro users) but hate having to manually update each graph based off of changes in the table. 

Say multiple Miro Users have created a Talktrack to walk through a specific journey in a Miro board and their Miro account is eventually deleted - will the Talktrack they recorded cease to exist/ be deleted with their account or will it remain in the Miro Board?

Quick & simple question to the Miro experts, I’m sure you already have a good solution for my issue.With Miro usage being just browser based, when doing a large arch diagram I need to slide my cursor both horizontally as well as vertically, but many times the browser scrollbars are not present or just disappear, and when I used the wheel on the mouse it either magnifies or makes the image smaller.What is the best solution for sliding horizontally as well as vertically without resizing the Miro board.Thanks

Hello,I have a problem with the automatically generated link preview. We have one overview board where we want to link and order every other board. We do this by copying the links and pasting them into the overview board. Miro creates a preview automatically which works fine until the title of one of the other boards get changed. The preview still shows the old title and doesn’t seem to update it. Is there a way to update these previews without creating a new one?

New to Miro, and loving it!But one of the first things i was hoping to do is copy over equations and chem formulas and found a topic that seems like it gets brought up every few months.LaTeX Support or even “JUST” full Unicode!even the copy paste support in the app (Windows, Web(chrome), and Phone(android) won’t succesfully Paste even the more basic of bits, with even this forum supporting UTF-8 at least...Pasting a image of an equation with even just x^2 is still our best option? ²

Hi, I am trying to delete a desktop screen frame template without losing my work inside. It is ridiculous that there isn’t an obvious button to delete it and keep work inside. It is a mindmap and now half of my work has been cut off and cannot be found again, the placement of everything is out of place and not to mention all the time and energy i spent on this. I am not restarting my assessment and I refuse to lose my work. Does anyone know how to do this? Any help would be appreciated. 

Hi there,  As a company we’re thinking of switching to Miro from Mural because Miro’s better functionality and app integration.  One function we all love using in Mural is the pop-up zoom option. Pressing on X while clicking on a post-it note will pop up the text even if you’re zoomed out of the canvas so you can still read it.  I was wondering if this an existing functionality in Miro or something you’re considering building in the future?   Thanks Umut

I tried upgrading my free plan to the starter plan, but the “Next” button is not activated after filling in the payment details. Is there anything I am missing? Kindly treat this as urgent. 

I cannot downgrade to free plan. Please help!

Hi There, I am currently on someone else’s Miro Team (I believe they have a business account). I currently only have the free account and would like to upgrade to a Starter Plan for myself. I would like to know if the boards I created as a part of that person’s team could transfer over to my upgraded account/if they were to stop their account would it delete the boards that are attached. Could you please assist in any way  Thanks, Mika

I paid for the 12.50$ Starter Pack, but I cannot access the plan that I’ve paid for. It still says ‘free’ when I visit my board and ask me to upgrade despite the invoice has already been sent to my email. Am I missing something here? Thanks. 

Dear Miro Team,My name is Kira Cherviakova, and I am an Italian language teacher from Ukraine. I would like to kindly ask if you could consider providing me with a free or educational subscription to Miro.I use online tools extensively in my teaching practice, and Miro would be an invaluable platform for visual learning, interactive exercises, and collaboration with my students. Due to the ongoing situation in Ukraine, purchasing a paid subscription is currently very difficult for me.Education and my students are extremely important to me, and access to Miro would help me continue teaching effectively and creatively during these challenging times.I would sincerely appreciate any support or opportunity to use Miro through a free or discounted educational plan. Thank you very much for your time and consideration.My account email: kiradom17@gmail.comWarm regards,Kira CherviakovaItalian Language TeacherUkraine

Dear Miro Team,Hello,My name is Alina, and I am an English teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Alina

Hi, I was login into Miro using my student email, unfortunately most of the features are locked. Then I applied for the free education plan, and it seems that the process is successfully accepted but still when I access and log in, all the features still locked.I am wondering if both accounts have the same email username, how to access the education one and move my old boards to it.Thanks in advance.regards, Lama 

Hi Miro team! 👋I frequently run workshops using Miro alongside Zoom breakout rooms. During these sessions, participants are completely focused on their Miro boards, leaving Zoom running in the background just for audio.Because Zoom isn't the active window, nobody sees the text broadcasts I send to the breakout rooms. (I avoid audio broadcasts because they can feel abrupt and weird).What I really need is a way to make announcements directly inside the active Miro board. It would be amazing if the facilitator could send a message that flashes or pops up near the timer, letting participants know there's an update while they work.For example: During a 20-minute activity, I might unhide a specific frame for the last 5 minutes and need to tell everyone to move there. How can I notify them without closing the breakout rooms? Right now, my workaround is creating a giant sticky note and dropping it right over their group boards to literally block their view and force them to read my message! \ud83d

Hi There, I am currently part of an Educational plan (I believe) where I am part of someone else’s Miro Team. I have made a board with only my account to access it (no one else in the team can), however I would like to create another account and upgrade to a Starter Plan but still keep my boards. Is there any way I can transfer over these boards to the upgraded new account? I have tried sharing the board with the new account but I can’t do that unless the new account is in the same team. Please assist  Thanks, Mika

I’d like to use Miro board to create architecture diagrams for Oracle Cloud (OCI). I can see AWS , Azure, Google icon library listed under “More Shapes”, but I do not see for Oracle OCI.Now the question is how do I  import Oracle OCI icons into Miro so I can create architecture diagrams using these icons?From this link https://docs.oracle.com/en-us/iaas/Content/General/Reference/graphicsfordiagrams.htm, I see Oracle provides three different icon library formats ( ppt, draw.io and viso) . Can I use any of these to import into Miro board and start using them? 

Is it possible to rotate a frame? Prezi has this feature and I love it, but I can’t seem to find it on Miro.Thanks!!

Hello - I’ve had a Miro account since (I think) at least 2021, and have created boards under the free version of Miro that I’ve been able to access as recently as late last year. Today I tried to sign into Miro and was prompted to “create a team” - after I created a team I was no longer able to access any of the boards that I had created previously, my Miro is just empty. I’ve read through related help guides on the topic - I don’t believe that I was creating boards under anyone else’s “team”, as this was a personal account that I opened for my own use. I may have at some point invited a collaborator to a board, but I’m unsure as I can’t access or track these old boards anymore. I don’t have a paid plan so I can’t access the trash bin. Any suggestions on how to recover my old boards?