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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,822 Topics
  • 26,270 Replies
7822 Topics
J
Juan MoreiraNew Here
asked in Ask The Community
My board's vanished

I’ve been working on a whiteboard for the past few hours without logging in, so I decided to log into my account to save it for later. However, when I went to search for the board, it had completely disappeared. It’s not in my saved boards nor in the trash. I even tried logging out and accessing Miro without logging in, but I still can’t find the board. It would be really important for me to access that board again.

213
Eca
Mironeer
2 months ago
J
Jenni HerdNew Here
asked in Ask The Community
'Hide Collaborators Cursors' moved?

Has the toggle for ‘Hide Collaborators’ Cursors’ moved in the most recent UI update? I host a lot of workshops with newbies to Miro, and hiding everyone else’s cursors is a fundamental part of our instructions for getting the most out of the workshops we do. Previously we used this graphic in our onboarding:  But now that option isn’t there anymore. It’s been replaced with this.Any ideas where I can find the option now? I wish it hadn’t moved!

783
Eca
Mironeer
2 months ago
R
RamonaDay336New Here
posted in Ask The Community
Desktop App 2024

Desktop App 2024

91
Eca
Mironeer
2 months ago
L
LKYBNew Here
posted in Ask The Community
Samsung Flip Pro Interactive Display

Hi, My workplace is looking at getting a Samsung Flip Pro for work and we are just wondering how Miro works with this device. I have seen relative topics that don’t really state whether or not it works. Would you be able to share any information on this?https://www.samsung.com/uk/business/smart-signage/interactive-display/flip-pro-wm85b-interactive-display-85-inch-lh85wmbwlgcxen/This is the device we are looking at getting.Thank you,Luke

9926
Eca
Mironeer
2 months ago
F
fuchsundvogelBeginner
asked in Ask The Community
Board Thumbnail from Area no longer exists

We always set board thumbnails from an area of the board but this option no longer exists. I’m trying to do this from within the board but it looks like this:  tried also different browsers and PC. Always the same. What can we do?

835
M
2 months ago
S
Shannon SNew Here
asked in Ask The Community
Is there a way to illuminate additions by when they were added?

I am a teacher, and we are trying to use Miro for a semester-long collaborative creative project - not just a one-off brainstorm as I’ve used it in class before. I would love to be able to figure out which notes were added when, and be able to illuminate by week the additions from that week. Like lighting up where we started, which ideas were added in the next phase, and the next phase, etc. Without starting new boards, and being able to keep the cumulative ideation in spatial relationship to each other on the board. Does this feature exist? Or is there a way to approximate it? Thank you for any advice or tips!

111
Eca
Mironeer
2 months ago
T
Tereza DuchováBeginner
asked in Ask The Community
Importing content of Jamboards into Miro

Hi there, my friend needs to transfer Jamboards before they end, so I recommended Miro as I love using it. However, we have hit a glitch along the way. I can select the option from the dashboard (Import Board - Import from Jamboard ), but then I am stopped by a  pop up window saying:“This app is blockedThis app tried to get sensitive data in your Google account. For security reasons, we have blocked access to it.”Any ideas where to unblock it? Thank you!

1499
ElvaMiro
Mironeer
2 months ago
B
BrandonjjohnstonNew Here
posted in Ask The Community
[RESOLVED] Miro AI not available

 The Miro AI icon is greyed out when trying to use it and it is also not showing in the Command palette.

4624
Eca
Mironeer
2 months ago
A
AEvansBeginner
asked in Ask The Community
Dot Voting Template Problem

I’ve added a Dot Voting template to my board. But when I drag a dot from the template and attempt to add to a sticky note, all I get is a tiny grey square?I’ve tried sending the stickies to the front/back etc, but no joy. Any ideas please?

1065
Eca
Mironeer
2 months ago
M
Mike6245New Here
asked in Ask The Community
Question in Academy has a wrong answer to it

Hi all, As I’m having trouble finding where to report an error in a Miro Academy course, I’m posting it here.I just completed the Technical Diagramming course, and I noticed in the answers that there’s an error there. I marked the correct answer (3rd) and also the feedback indicates that should be the answer. However, the Quiz shows that another answer (1st) is the correct one (which is in fact an incorrect answer). Where to report this?  

504
ElvaMiro
Mironeer
2 months ago
A
AlinaSeitanBeginner
asked in Ask The Community
MIRO Planner-How to activate WSJF?

I would like to see on jira tickets ( from MIRO Planner) the value of WSJF.Is there any way to activate display WSJF? We are using miro planner for prioritization and actually I need the calculated value of WSJF

410
A
2 months ago
F
Fahad AbbasiNew Here
posted in Ask The Community
Users Sorted by Tems

Hi Team, We’re trying to integrate our Miro with Active Directory (AD). We need to have teams, and their users listed in an Excel file. Currently, when we download users, it shows users and their teams, but we need it to show teams and their users. For instance, we want the Welcome Team and all the users in that team. I don’t see any way of sorting users by team. Would you please be able to help with this? Thanks.Kind regards,

70
F
2 months ago
J
Johannes KingmaBeginner
asked in Ask The Community
Adding members to a space

If I attempt to add team members to a space I see:They are all selected from the Team - list. Is there a problem with teams and spaces on Miro?

182
ElvaMiro
Mironeer
2 months ago
O
Osama AbaaliNew Here
asked in Ask The Community
Cannot view somone board in my dashboard

Hi all, I am new in using this product.I created an account after opening a colleague board. After creating, I cannot see the board link in my dashboard.Initially, it was there but it dissapered after refreshing. Even the UI of the dashboard was different too. Please assist. I attached the screenshots so you can better understand the problem.Dashboard UI after creating an accountDashboard UI after account creation Dashboard UI after refreshingDashboard UI after refreshing. 

192
ElvaMiro
Mironeer
2 months ago
J
Jan de VriesNew Here
asked in Ask The Community
Grey screen

Hi everyone,My Miro board turns into a grey screen after a few minutes of not using it. I exit the app, start it again and I can work again. But as soon as I switch to another app and come back a few minutes later there is again a grey screen. Repeat…. Any suggestions?Best,Jan

582
J
2 months ago
J
jokiNew Here
posted in Ask The Community
Frequent stalls of app, Console reveals fetch errors

Errors in Webbased app Are these errors normal?

110
J
2 months ago
K
KevinAtForzunaNew Here
posted in Ask The Community
[INVESTIGATING] Board getting stuck in pan mode

I’m having to leave Miro to lay out flowcharts in Adobe Illustrator instead, due to the interface becoming buggy.   I’m using MacMini M2 with Sonoma OS, downloaded the ‘desktop’ app. The latest annoying bug is that if I use the ‘drag’ view (pan across screen using middle mouse-button), it gets stuck on that feature, I can’t move the cursor without zooming off drawing-board, or accidentally moving/editing the content on page.HAve you tested the desktop app on Mac OS on actual Apple hardware?  or just in X-code simulator?

9313
Robert Johnson
2 months ago
J
John McGareyNew Here
asked in Ask The Community
Red banner will not close when x button is pressed.

Hi theres a banner at the top of the screen of every one of my boards that will not close even when I press the x button.  I am on the free plan but the banner says “there was an issue processing your recent payment” but I’m on the free plan so there should be no payment.  There is a link to “update my payment details” but that link takes me to a 404 page.  There is an x by the banner but the x doesn’t work (it does not close the banner).  The banner pops up on every board I open and is large and red and distracting and cant be ignored and takes up important screen real estate that I need for my work. Big picture: How can I report to the miro team that they need to fix the close button on the banner?   For me: How can I get rid of this banner?  More details:I’ve tried this in safari and chrome (i’m on mac) and neither one will let me close the banner.  The banner WILL close on my dashboard but every time I bring up a board the banner pops up and will not close.  I used to have a paid p

251
ElvaMiro
Mironeer
2 months ago
C
cam-animNew Here
asked in Ask The Community
Restrict access to specific boards

Hello, I have a Starter subscription, and I understand that I can't restrict team members to certain specific boards. At the moment, all the members have access to all the boards, but I don't want this to be the case. I need only the people assigned to a project to have access to the corresponding board, but not the rest. Can anyone tell me how to do this and if I can take any action, or does this mean that I automatically have to change my subscription? Thank you. Translated with www.DeepL.com/Translator (free version)

191
ElvaMiro
Mironeer
2 months ago
N
NiamBeginner
asked in Ask The Community
embedding miro frame scroll problem

I use Miro to write down the steps for solving math questions, and one Miro file can contain several frames corresponding to the number of questions in a quiz. Typically, I embed it in presentation mode and add an extra script to disable the previous and next arrow buttons.However, the embedding behavior has recently changed, allowing users to scroll to other frames.This is problematic for me because students can view the steps for the following questions. Is there a solution for this?

81
Kenneth Ritley
2 months ago
H
Harold KraftNew Here
posted in Ask The Community
Miro Alternate Needed to Solve the Backup Problem

Miro is wonderful.  Using it for 3 companies.  However, one of these companies is about to get funding, expanding from 2 Miro paid users to ~ 20 over the next year, AND ~ 50 in 3 years time.  That amounts to a decent expense.  The main Miro drawback:  No automated backups.   See Back up all the boards under a Project | MiroDoes anyone have experience with paid versions of Microsoft White Board, or any other tool, eg Top 10 Miro Alternatives & Competitors in 2024 (Pros & Cons) (clickup.com) ? Many thanks in advance.   

232
Kenneth Ritley
2 months ago
S
Suresh ChandrasekharanNew Here
asked in Ask The Community
How to integrate MIRO with Teams

I want to integrate miro with ms teams. ho wis it possible ?  

202
Kenneth Ritley
2 months ago
O
onasNew Here
posted in Ask The Community
Show the Year of the Date in History Timeline

Currently in the History Timeline only the day and month are shown. This is very unconvenient and a problem, when you have a timeline spanning over several years. So please show the Year of the Dates in the History Timeline and Versions Timeline.

842
M
2 months ago
L
Lex LewisNew Here
asked in Ask The Community
Boards not loading

Dear Community,Three days ago my boards stopped loading. Loading the dashboard is ok, but when I click on a board I get the Miro logo on hard rotation and nothing loads. I have tried trouble shooting inc clearing my browsing cache but no luck. For what it is worth I notice my three boards are greyed out on the dashboard page. This could be a coincidence.Hope someone can help.Lex

272
L
2 months ago
A
Ancient_LukeContributor
asked in Ask The Community
Any fixes for a laggy Miro board?

Within the last couple of weeks, anytime I am writing on a board, it freezes every 5 seconds or so for about 1-2 seconds. This is happening consitently to where i am having to wait constantly on these freezes. Any idea why this has started to happen? It’s happening on any board that I use.

363
Y
2 months ago
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