Ask the Community

Szanowni Państwo,zwracam się z uprzejmą prośbą o ręczne rozpatrzenie mojego wniosku o dostęp do Miro Education Plan.Jestem nauczycielem w Zespół Szkół Ponadpodstawowych nr 5 w Piotrkowie Trybunalskim. Posiadam służbowy adres e-mail w domenie szkolnej, jednak z przyczyn technicznych nie ma on możliwości komunikacji poza wewnętrznym systemem szkoły. Wiadomości z zewnątrz nie dochodzą, a korespondencja wysyłana na zewnątrz również nie jest dostarczana.Zwracałam się do administratora szkolnej sieci z prośbą o utworzenie nowego adresu umożliwiającego kontakt zewnętrzny, jednak obecnie nie ma takiej możliwości organizacyjnej.Bardzo zależy mi na dostępie do wersji edukacyjnej Miro, ponieważ wykorzystuję to narzędzie w pracy dydaktycznej z uczniami i planuję prowadzić zajęcia w oparciu o interaktywne tablice online. Uprzejmie proszę o przydzielenie mi dostępu w wersji edukacyjnej na podstawie linku do strony mojej szkoły z wymienioną kadrą nauczycielską: 

Since yesterday I am getting some kind of bug with text inside sticky notes and shapes. Miro is cutting off the lower half of every text line, even text that is not at the bottom of the sticky notes/ shape. Please see image below for example.Text is also behaving really strangely inside shapes/ sticky notes/ text boxes - when I double click to edit the text, it goes up a few sizes and goes off the bottom of the shape/ box/ sticky note. It seems to be an issue with auto-resizing. Can someone please help? Thank you. 

Hello,My name is Julia,and I am an English teacher from Ukraine. I would like to thank you for creating such a helpful and user-friendly platform for learning. It allows me to keep my lessons structured, interactive, and engaging. I teach children, teenagers, and adults, and I always try to make my lessons both effective and affordable for my students. For this reason, I would like to ask if there is an option to use Miro for free or through a special educational plan. I would be very grateful for any information you could provide.I look forward to your reply. Best regards,Julia!

Hi Miro Team,I had a quick question regarding tracking activity on sticky notes in Miro.In cases where a sticky note was added some time ago—and especially when no one is tagged—what’s the best way to: Identify who created or last edited a sticky note? Check the date/time it was posted or updated? This would be really helpful when boards have a lot of activity over time and comments aren’t directly tagged.Thanks in advance for your help. 

When I paste text from outside Miro into a dashbaord, Miro usually asks for converting that text into a document for better readability (or something similar). Last time I pasted text, Miro prompted the usual conversion question, and I selected no. By mistake though, I also clicked “Do not show this again”.How do I bring that question back?Or, is there another way to achieve the same result? If I ask sidekick to convert to a doc, it also rewrite the pasted text. Interesting functionality, not what I’m looking for right now.Thanks anyone for helping!

Hello!I’m researching online whiteboard platforms and would really appreciate your help with a few questions about file storage and integrations.Could you please clarify the following points: How is file storage organized in your product? What is the maximum file size or total storage volume available for a user? Is storage included in the plan, or does it require additional payment? How long are files kept on boards if a user stops paying for a subscription? Do you have plans to integrate with other storage or collaboration solutions in the future? Thank you in advance for your time and transparency — it’s very helpful for making an informed decision.

Hi , in my team one of the member has to leave regarding illness for long term 5-6 months , is it possible to hang up the billing for her during this time. Should i to cancel his complete licence during her absence , is ther any issue to loose all the doc she provided in Miro until then. Thanks

Hello Miro Team,I’m writing from Ukraine.I’ve heard a lot of good things about Miro and how helpful it is for work and organizing ideas. I believe Miro would help me a lot in my work and daily tasks, especially for planning and collaboration.I also heard that Miro offers free access for Ukrainian users, so I wanted to ask how I can apply for it or activate it.Thank you for your time and support.Best regards,Anya

Hi all - I’m trying out a Kanban board to keep track of our backlog - however, I’m finding that the card content disappears frequently - if I move between statuses (drag & drop or manually assigning the status) or if I switch between layouts. After setting up a lot of cards, I decided to take a backup in case it happened again - and that step wiped out a number of the cards in both versions :(  I’m using the web version on a Chrome browser, Mac if that helpsI did search for similar issues but none offered a solution so wondering if anyone else is experiencing this or has come up with a workaround? Very disappointed in the app so far Thanks for any help!

The “Next” button on the payment page isn’t lighting up after filling in all the fields. I have tried on different devices still can not proceed next with my payment to subscribe for a monthly plan. 

I have spent many hours the past few days trying to find a way to use the Kanban as a means to track post executive meeting follow up action items with my external customer. Some of these action items require multiple steps and I can’t find any resources that will show me how to either nest or create subordinate cards for a Kanban or even add a checklist to the interior of a card. Very frustrating. Can someone please help?

Hi All…I’m relatively new to miro, I’ve been invited to collab on a board & I’m finding it a very useful daily tool… However, because I was invited to use a board I can’t seem to create my own. The person I’m collaborating with has 3 boards, will this be restricting me to create a board of my own?I’ve been looking around but I can’t seem to find a solution to just collaborating on the one board & then creating my own… Would it be down to the settings of the owner of the board I was invited too? Can anyone help?

When I try to submit an application for the Education plan, my email with the address @edu.hse.ru is not accepted. Please help me figure out how to make the form go through.

I’m trying to figure out if anyone else has experienced something like this.I’ve been actively working on a Miro board for about a month. Recently my computer logged me out of several applications at once. When I logged back into Miro, it behaved as if I were a brand-new user.All of my boards and history were gone. The only thing visible was what looks like a default starter board — as if this were my first time signing into the account.I didn’t delete anything, change plans, or intentionally switch workspaces. It just suddenly appears wiped.Has anyone else run into a situation where their boards or workspace vanished like this? If so, what caused it and how did you recover your work?Any insight would be greatly appreciated.

Are you able to edit grid text in the app!

Hello,Currently I have a Free account, however I want to upgrade it to Business account and be the Company Admin for license management.Even when I choose 10 licenses and yearly payment, I still do not have an option to pay by invoice.Additionally, I wanted to ask about the team setup. Currently as a free user, I have 1 placeholder team. However, after upgrading I would like to invite more users and organize them in multiple teams. If I purchase 10 licenses while upgrading, will I be able to distribute them freely among all teams within one company?Alternatively, is there a different, smoother way to create a Business account right away? Should I delete my free account and start from the beginning? Thank you.

One of my miro boards suddenly stopped working. When I open it, the board immediately freezes and after a minute or so, the browser says that the website doesn’t respond. I tried this out in different browsers and on different devices. The same happened when I duplicated the board and tried opening the duplicated. My colleage who also has access has the same problem.  Anyone know how this can be fixed?  I feel like this could have something to do with the AI integration. I used the AI to create a to-do list and the next time I opened I had this problem with loading. When I open the board, an AI window (that’s still loading) pops up with the option “discard” but I cannot click anything (see screenshot beneath).   

Over the past week or so my writing in Miro disappears as I write on the board. It improves if I hold donw the mouse for a few seconds as I finish the word but this is still far from ideal.  Any hacks to stop this, please?

I created a chart that looks like a progress bar. I cannot edit it to change the progress, and I cannot find the same type of chart under the chart category. Double clicking does not work either. There is not edit option when right clicking.  

Hello,My name is Liiana, and I am a French teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Liiana

Hi! I don’t know why but my payment for Miro was declined. It shows that it was paid but in the invoiced it says “8 days past due”.   

Hello! Love the new prototype feature! Wondering if there is a way to view my prototype on a mobile device (like a protopie). Made a prototype for our mobile app that I want my co-workers to be able to flick through on their mobile devices. When I go to the Miro app on my phone and try to present, nothing happens.Thanks!

Dear Miro Team, I hope this message finds you well.My name is Kate, and I am an English tutor based in Ukraine. I am writing regarding to a subscribtion upgrade. Recently I have learned about an opportunity of free access to one of Miro’s subscription plans, as part of your valuable support and refunds for advance payments . If this opportunity is still available, I’d be grateful for your guidance on how to apply. Thank you for supporting educators from Ukraine. Best regards,Kate

Finding it incredibly frustrating that our access to boards was shut off without notice. All we were told was that our subscription was renewing, but it apparently didn’t go through, and the sales team is completely ignoring us, which is the only way to get our renewal through. It has caused major issues for our teams. The timing could not have been worse. Our design team prefers a different program, and after this experience I think we’ll have to switch because this has just been unacceptable.