Ask the Community

Hey there, I have a free plan and I need to either promote one other team member to the role of Team Admin or CHANGE the current Admin of my team. Is that possible on a free plan?

I want to make one of my Miro boards available as a public resource for (potential) customers. To accomplish this, I’d love to email-gate a Miro board. Meaning: User can view the board once they input their email. Is this possible?

I accidentally toggled the option to “hide Templates” on my dashboard, and now my template panel above my list of boards has disappeared.  I would like to toggle it back to show, and I can’t find the option anywhere.  I know it appears on the left, but I would like to turn it back on.  

There must be a way to invite an already paying user to a board on a consultancy plan? I only have the option to expand the team on new consultancy licenses or day passes. But my guests already have paid accounts!   Miro is the most awesome collaboration tool ever. I just did a 1000+ people Big Room Planning based on it (and is giving a speech about that in a week.)  But this must be a flaw in the price plan - to not be able to invite already paying customers?   Or am I missing some way this can be done?  

Hi thereI’m being asked for a business email to sign up for an Education account.  I’m doing an online diploma with the UX Design Institute, and we don’t get an email address, I do have an invoice though for the course.  Can anyone help?  I also can’t get through to support because… I don’t have a business account email.  Help! 

Dear community, where can I find information about how often Miro backups?The content of the backups?Thanks!Ravid

Hi,  Do you have any plan to make your application be available on Amazon App Store ?  I have an Amazon Fire Tablet and would like to use it to exchange with somebody else using Miro whiteboard solution if possible.  But, for now Miro app is not listed on Amazon App Store so I can’t download it on my FireTable. Amazon doesn’t permit to down application on Google Play store even if the tablet is Android based device. I could be will to subscribe for paid subscription but at the beginning it should be comptible with my tablet first.Thank you.

I do not like the default ways I am supposed to scroll using mouse. I want to use the wheel to scroll. How do I do that?

Hi. I use miro with external partners and they are not able to @ mention me. It isn’t an issue within my company to @ mention me, but my name will not pull up for my external partners. They have no issue tagging my coworkers. It seems to be an issue with my name specifically. Any tips?

When I try to fill “Кр1” in mind map it changes all subsequent branches into this colorI think it is not correct.Will it be resolved?I’m coloring with yellow only themes that I’m learning nowand I want to fill with red very heavy disciplines 

Error and disappearance of the top toolbar.1) Click search2) Go to the found table field3) Go to cell editing mode4) Without leaving the cell editing mode, click search5) The top panel disappears. To get it back you have to refresh the page

Добрый день! Мы зарегистрировали учетку, купили тариф на 5 members. В процессе работы в итоге получилось что мы добавляли дополнительно members, но этого не подозревали, так как есть люди которые с досками работают, но их нет в members. Т.е. мы думали что раз купили 5 members программа и не даст больше members добавить и даже об этом не задумывались. В итоге приходит счет на 207$ за 16 members, 11 из которых никакой работы не проводили в качестве members. Мы не согласны с этим счетом, готовы также далее оплачивать за 5 members и работать дальше.Как можно отменить счет на 207$ и оплатить за количество members которые мы изначально заказывали?

I have an SVG graphic that includes links.After upload into a miro board, everything is fine with this graphic, except that all links are missing.Is this expected behavior?

In the miro app (not browser), drag a rectangle to the board resize the rectangle as narrow as possible the resize handlers disappear => one cannot resize the shape anymore drag another shape to the board (e.g. square) it is as narrow as the rectangle before  this is imo quite severe because all shape I drag to the board a) are as narrow as the original rectangle b) are not resizeable => one has to go to maximum zoom, then the resize handler re-appear 

I made a board using miro lite (web whiteboard) almost a week ago, meaning it is soon going to be deleted. I am seeing this screen when i try to access it:When I pressed sign up and made an account it reloaded the page and gave me the same warning and would not let me access the board. Same happens when I press the sign up button and then sign in.Extra details:I do have cookies enabled for miro I shared the board with someone who had an account Is there any way for me to access the board or at least export it?

Hello community, I'm using Miro and since yesterday I've been experiencing an issue. When I try to add a circle shape, it doesn't appear correctly—only a square shows up with very little thickness. Is anyone else experiencing this? I'm on the free plan

The Miro plugin for Figma works ok, but in the last couple of days, it won’t load all the boards we have and it used to. I’ve tried using the Miro plugin in both the browser & the Figma desktop application and it just doesn’t work. I’ve logged out of the plugin and logged back in which didn’t change anything. I’m not able to uninstall any plugins with Figma (no idea why) so I’m not able to test that. Need to get this working ASAP. Any suggestions?

I worked on Miro free, but in the free plan I could not work with 4 boards, so I decided to pay for 1 month of Miro to be able to have more opportunities for working, and I would cancel after paying to not continue paying for more months. But an error ocurred and I was charged THE WHOLE YEAR. Please, help me return my money. It was a mistake.

As @Fergus Watson pointed out in this post, as November 21, 2023, with an OAuth 2.0 configuration of the Miro Jira Cards app, changes made in Jira are not being pushed to the Miro cards on the board, or at least not until the Cards are opened on the Miro board. This is not the experience I had with OAuth 1.0.@Callum Jefferies - Tagging you in here as you were mentioned in the other post.I have opened a Miro support ticket # 641974 and shared a video of the behaviour I am seeing.I will update this post as I hear back from the support team.

Miro board is such a beautiful interface but I can’t use it because after an hour it brings back my carpal tunnel! Is there a way to navigate and move boxes through keys or clicks instead of pressing down and dragging? 

I am evaluating Miro to use for story mapping for Gerdau, and when I first downloaded the product, I could enter text in the text boxes and the sticky notes. When I went to download it as a PDF, suddenly I can’t enter text in the text boxes or sticky notes. I added a frame as part of the share process. When I couldn’t share, I deleted the frame. The only place where I can enter text is if I add a comment.Just prior to this issue, was when I tried to take an example of a story map to share with my PO to see if this is something we want to use for story mapping. I tried editing an existing text box/sticky note; adding new text box/sticky notes. I made sure the objects weren’t locked. I can add text to comment boxes.

I have an important miro board in a paid team that was working perfectly for the past few months (with the exception of a few service blips at status.miro.com). This morning, after logging in to give a presentation, it wouldn’t load for anyone, including: incognito mode in firefox, safari, and chrome freshly downloaded desktop app on Mac ARM iPad app  The UI won’t even load: I thought perhaps miro was having an incident, but the status of the site is operational - https://status.miro.com/Here’s what I tried: duplicating the board exporting th

Chatting window size are needed to be adjustment by user. When I would like to share it to other team members who were not joint that Miro page, it can be shown whole communication history, but as chatting window can`t be bigger, I need to drag and copy for sharing. Some times it works, but some times it`s font and detail was mistaken for sharing in same mood. Please let me know whether I can adjust chatting box size. ggtarget@ggkorea.co.kr  Thank you so much, best regardsMinny

Hello, I am writing to complain about an unexpected charge that just occurred on my credit card by Miro.Late last year December, we got into the miro startup program and were given a $1,000 credit that was supposed to last for one year. but today I got a billing of 343 that was charged to my account one month after the so-called credits were given to us. my account is currently upgraded to a year plan. how come there is a charge that is not being sent to me 1 month after the program? the money is super important to us and we would appreciate it if it could be reversed. please look into this and get back to us please Looking forward to hearing from you Respectfully Elyan

I applied to the educator program and received an email that I was accepted into the program.I had been using my educator email with the free version prior to applying and it appears that Miro still thinks I am in the free version (Says Miro Free in the top left of my dashboard). I am looking for guidance on how to get it corrected. The documentation says to switch to the education team on the left side of my dashboard but I do not see other options. Wondering if anybody else has run into this issue. Thanks in advance for any support.