Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,758 Topics
  • 22,798 Replies

6758 Topics

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Trudy A WattBeginner
posted in Ask The Community

New Beta Interactive Presentation Mode, Full Screen Not Working

Screen grab of slide showing Frame Title in full screen mode  Hello! I have noticed a minor irritation when presenting using the new Interactive Presentation mode in my educator account. I typically use Miro for presenting my slides, screen sharing through whatever meeting platform I’m on (Zoom, Teams, etc). When I enter presentation mode, full screen no longer maximizes my frames (as slide) with a clean, black background and no toolbars (which I prefer). Now it shows the Miro grey background and, annoyingly, the frame title (as shown above). Is there any way to access the earlier version of presentation mode, where entering full screen shows only the frame on a black background, with no toolbars or frame titles? Am I missing something obvious? 

7
Joe McLean
Mironeer
1 year ago
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DzhuganNew Here
asked in Ask The Community

Can't upgrade my account. Error loading payment session

Trying to upgrade my account but Payment method fails for a second day in a row.Also, cannot contact support ​​​​​, since support is only for Paid plans… Dead-end.

9
Robert Johnson
1 month ago
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Anoop NairBeginner
posted in Ask The Community

[RESOLVED] Unable to login via Google account

I am not able to login to my miro account using desktop app in mac and also the browser. It is taking me back to the login page every time i attempt to login. Please let me know what to do.

5
S
1 year ago
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Simeon FitchBeginner
posted in Ask The Community

What happened to selecting preview area for thumbnails?

I can no longer find the setting where you specify the subregion of a board from which to create a thumbnail. All I have access to is a bunch of (IMO) ugly icons. Has this feature moved to some other screen?

5
Robert Johnson
2 months ago
Z
ZenkaNew Here
posted in Ask The Community

Cant delete board I created

Doesn’t seem to be a way to delete the board. 

3
Robert Johnson
3 years ago
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Julia ArrighiNew Here
asked in Ask The Community

Restricting access to some boards within a team

Hi all,I hope al is well. I know this has been posted before, but I’m not sure I have found the answer I am looking for. What I’m trying to do:I’m on a paid team plan We are two members I want to add a third team member C I want team member C to only access one board (because I need to make him owner) C is my client who wants to own the board, but I don’t want him to see any of my other boardsThanksJulia

1
Robert Johnson
3 years ago
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Cerstin HannestadBeginner
posted in Ask The Community

Paid for 2nd seat, but don't know how to use it

Hi, I do have 3 questions: 1 / I do pay 194 $ for 2 seats team plan. But if I invite anyone, first I was charged for a seat and then the person had to sign up for a free trial 7 days plan. I am very confused.Question: How can I use my second seat without being charged again?2 / Another friend using MIRO has a 1 member plan paying 144 $. It seems thou like there is no difference in usage compared to my plan. We couldn’t see any difference to my more expensive plan.Question: So what’s the advantage?3 / We couldn’t figure out how to add new members to a project. By opening the ‘plus’ saying’Add members to… X’  the button ‘add’ doesn’t turn active to push through typing in their email adresses or names. Question: So how is it possible?Looking forward to your feedback! Thanks a lot in advance, cheers, Cerstin.

12
Robert Johnson
2 years ago
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Roland FroehlichNew Here
posted in Ask The Community

[RESOLVED] Voting intermittently available with Miro Meeting Beta and Consultant Plan

I have a consultancy plan. There is no more voting button and the votion action in the new Miro Meeting Beta on the frame (+ set up app → Voting) is inactive and grayed out.Right now I am the only person on the board. Does the action become available once multiple persons have been added to the board or why is the voting feature in Miro Meeting Beta on the frame level disabled?Thank you for your help.

10
Alyona
Mironeer
1 year ago
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Jan SchmiedgenNew Here
posted in Ask The Community

Can't copy and paste Google Doc

The Google Doc is a public link. Tried this: https://help.miro.com/hc/en-us/articles/360017572634-Google-authorization-issue » does not work. What can I do?

3
Tomoko Kii
Mironeer
1 year ago
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SebbNew Here
posted in Ask The Community

Export of grid with multiple cards in one cell (CSV)

Hi everyone!I have an issue when trying to export a grid, which contains cards in its cells. Maybe someone had the same issue and can help me out.Just as a brief description on the grids structure:The grid uses company departments as rows and work stages as columns. The cells contain cards with specific information in them.So you might have a 7x7 board resulting in 49 cells. Some of them contain one card, some two cards and others no card at all. The problem I am currently facing is, that the CSV export brakes as soon as I have two or more cards in one cell. The card then isn’t exported as a card in its respective cell, but as an additional row.This obviously messes with the whole export and is kind of time consuming when fixed “by hand” in MS Excel. Is there an easy way to fix this?Thanks a lot!

1
Marina
Mironeer
3 years ago
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David SmartNew Here
posted in Ask The Community

Inconsistent Font Size

Why are text in boxes and table displayed at different sizes despite being shown as being the same size?e.g. 36 point text in a box appears the same size as 101 point font in a table ? 

1
Robert Johnson
2 years ago
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Karen JeromeNew Here
asked in Ask The Community

Dynamic shape insertion

If you insert a shape into a workflow map, will the map dynamically change or do you have to decouple the arrow, insert the new shape, move the other shapes and then add arrows back in?

1
Robert Johnson
3 years ago
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Diana SchneiderBeginner
posted in Ask The Community

[KNOWN BUG] wireframe icons quality: low pixels?

recently the icons in the wireframe library are quite pixelated, with fuzzy edges, screenshot attached, does anyone else experience this and how can I improve it?   

9
A
1 year ago
M
Mihailo PlavsicNew Here
posted in Ask The Community

Input lag

Hi,I’m using Miro for a while now and I think it’s the best board out there in most ways. There is an issue that I find maddening, there is a substantial input lag from the first line written only getting worse as you write. I use a very capable system, i7-10700K, Samsung 980 EVO SSD (3Gb writes) and 16 GB of 3200 MHz, low latency RAM.My tablet has no issues with latency writing on other boards SmoothDraw, MS Whiteboard, Zoom board etc. On Miro, regardless of platform (Web version, Desktop) I notice input lag that makes it difficult to write.I assume this is linked to the smoothing algorithms that take a long time to process even on a fairly high-end system. Could there be a low latency mode that uses less demanding algorithms, as I see many users have a similar issue.

3
Kiron Bondale
2 years ago
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jamesmContributor
posted in Ask The Community

stylus missing pen strokes

Hello all,I have been using Miro for over a year and suddenly have been having trouble with the stylus. The board seems to frequently miss my pen strokes. This can be caused by my hand touching the screen though this was not the case before. I have been toggling many settings on touchscreen input for windows, including ignore touchscreen input when using the pen. I have the same problem on Edge, Chrome, Opera and the Miro app for windows. I also seem to get the same sort of problem on alternative apps like Limnu or Windows whiteboard. This leads me to believe it is something to do with Windows but there are so few touchscreen or stylus settings to try that I feel like I have run out of things to vary. I have also tried with several different pens and on another touchscreen computer all to no avail. I did try to get support from Miro but the help was atrocious. A few very short emails were sent in which I don’t think he even got to diagnosing the problem correctly before concluding that

4
J
1 year ago
Q
qwerty12345
posted in Ask The Community

Hiding/revealing objects as part of a flowchart slideshow?

is there a way to build in hiding/revealing of shapes and lines in a flow chart as part of a presentation?  we’d like to present our flow chart as part of a presentation, walking the viewers through the steps, but given that there’s alot of extra data in the final overall view, we’d like to only reveal items relevant to the topic of each slide.  Short of duplicating everything into multiple slides and deleting items, is there a way to do this?  like, have a base, background chart, and then in each slide, select what’s visible and not visible?

3
Q
1 year ago
Henrik Ståhl
Henrik StåhlMiro Hero
posted in Ask The Community

Community badges?

Hello Miro lovers! Sorry if this question is stupid   but I can’t seem to find any information about community badges (I’m probably looking in the wrong place).How many badges are there? And how do you get them? I’m curious! 

7
Marina
Mironeer
2 years ago
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Jinyoung KimBeginner
asked in Ask The Community

can't access boards

Hello, is anyone else having trouble accessing their dashboard? It does now show boards and just keeps loading.

3
J
2 years ago
D
David HaythornthwaiteNew Here
posted in Ask The Community

Extracting PDF

Hello. I have been using the extract PDF function quite a bit lately.However the last PDF i have extracted is not fully loading the content. From a PDF of 27 pages. 3 Pages are showing up as blank white. Have Tried reloading multiple times and refresh with no luck. Has anyone else had such issues? Would love some guidance. Thank you..

1
Kiron Bondale
1 year ago
ilpiac
ilpiacBeginner
asked in Ask The Community

Using a Miro board with Google Meet: some questions

I’m working on an interactive presentation (with Activities). I usually use Google Meet, so I want to share my Miro board in Meet using the add-on.I made some tests. Main things I found:1) it would be great to be able to create Google Meet breakout rooms when you’re using Meet into the same tab of Miro board. Moving Meet to a different tab would work if only the host were to do it. But it’s something all participants have to do — moving Meet into a different tab, I mean — otherwise they don’t receive the invitation to join the room you have assigned them. And this makes things a little bit trickier, especially if participants are not so tech-savvy.2) when I end/stop the collaboration and I then end the Meet call, participants still stay on the board and can do things till they log out. Since I gave them edit rights because they had to do/change/edit things on the board, I supposed that when I ended the collaboration and the call they would have been automatically logged off. Or is it m

1
ilpiac
1 year ago
K
Khiem NguyenNew Here
posted in Ask The Community

Mind Map Trouble

[Atypical issues and bugs]Hi everyone,I have a trouble with mindmap (take a look at the image below). When i start adding child nodes, the map turn out to be chaos. Have you ever had an experience like this before? How to solve this problem?Thank you. 

3
R
1 year ago
A
Addie JanssenBeginner
posted in Ask The Community

Azure Cards showing the Acceptance Criteria

When we add an Azure Card to a miro board, it shows the Azure DevOps Description field of the user story in miro. We would like to also see the Acceptance Criteria field in the same card.Is this possible?

2
A
3 years ago
R
ReginaBeginner
asked in Ask The Community

clustern

Hallo zusammen, kann man nach einem Brainstorming die Sticky Notes autmoatisch clustern, z.B. nach zugewiesenen Tags/Schildern?Herzlichen Dank für hilfreiche HInweiseReegina

2
mlanders
2 years ago
E
E@ABeginner
asked in Ask The Community

Education board not visible in dashboard

I just had my education account (student) approved after using a free plan. The Q&A article said the following:I received a notification that my Education license was approved but my account is still Free. - You're probably a member of multiple teams. Please switch to the Education team on the left sidebar of your dashboard.I know I cannot make new teams with an education account, but no Education team has appeared on my dashboard. Am I missing something here?

4
E
3 years ago
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Gal Ben-ChanochBeginner
asked in Ask The Community

Resize Embedded Miro - Text is Offset Vertically! (BUG?)

Hello everyone! I have embedded a Miro board into my web app and have a button that modifies the iframe’s dimensions in order to show/hide the board. IF the Miro board is visible on page load, then resizing does not impact the board and it works perfectly. However, if the Miro board is off screen on page load, it shows up on resize with all text elements vertically shifted down one line as seen in the screen shot below. I tried to investigate the way that text elements are rendered on the Miro canvas but it’s quite a complex code and I got lost in the inspector. Any idea what may cause this issue? Thanks in advance for your time!When editing the text, it is properly aligned: When viewed on the canvas (selected to show intended location): 

3
Robert Johnson
2 years ago
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