Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,758 Topics
  • 22,795 Replies

6758 Topics

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Stanislav HaladejNew Here
posted in Ask The Community

I need Q&A template

Hello everyone, we use Miro very extensively and I wonder if there is any good integration or template you guys might have for Questions & Answers? Our Developers often have many questions to other teams and we would like to have some kind of "forum or discussion"template where you post question, someone answer, and there can be small conversation kept in miro and at the end a way to indicate it has been answered/completed? 

1
Kiron Bondale
2 years ago
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Jose FerrarisNew Here
posted in Ask The Community

Licensing changes, impact and solutions

The announcement that Miro is changing its licensing may impact they way we use Miro. We currently have a large number of users with many board owners. I am wondering how other Organsiations are approaching this change.  

1
Kiron Bondale
2 years ago
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Divy LadhaNew Here
posted in Ask The Community

How do I hide comments from certain users on my board ?

Hi, I want to temporarily hide comments from certain users on my board - is there a 1-click way of doing this ? Thank you

1
Kiron Bondale
2 years ago
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EJ73New Here
asked in Ask The Community

Consultant plan not useable

I have a consultant plan for which I get billed monthly (last time on November 20). However if I sign in, the account settings indicate me that I have a free plan. I have used Miro since March 2020 without any issues.Right now I cannot use the features that I pay for, as only the free plan features are available. The customer support team has not responded to the support request that I did 31 hours ago. In 12 hours time I have to facilitate a workshop for a client. Any suggestions how to solve this?

2
Robert Johnson
2 years ago
H
Helena HurstNew Here
posted in Ask The Community

No Reply From Support

Hi EveryoneI’ve submitted several support requests but have not received any replies.Is there a direct contact email for support because the support request page no one seems to be answering.

2
Eva27
Mironeer
2 years ago
J
Juan Pablo GonzalezNew Here
posted in Ask The Community

When trying to add SOME Jira cards to a board, they just disappear

Hi! I am having a weird problem, just like the title says: when adding jira cards to my board, they load up and instantly disappear.The weird thing is that I have like 50 more cards in the same board!Is there a limit?

3
Yadira
Mironeer
2 years ago
Mishal
MishalGroup Leader
posted in Ask The Community

Create a Template link like Mural

My colleagues create links using the “Create a template” feature (see pic below) which is really convenient. Is there something similar in Miro? 

4
Mishal
2 years ago
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Amalia SlydelBeginner
posted in Ask The Community

All my miroboards are gone!!!!!!

Hello, logged onto my miro account to find none of my boards to be existing. Had a really important school project that is now completely gone. I have not accidentelly delated anything. Please help me.

4
A
2 years ago
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Samuel KimNew Here
posted in Ask The Community

How Can I change my account to the new company email account?

Currently, My company has changed the company name.Then, All employee’s email account domain also has changed.The problem is ‘I paid for my team plan with previous company email account’.So, How can I keep all my data and boards and move to the new email account?please help me.

1
Kiron Bondale
2 years ago
Kristina Terziyska
Mironeer
Kristina TerziyskaMironeer
posted in Ask The Community

Quick, 1-question survey

Hey Miro Community! Kristina from Miro’s Product Marketing team here. We’re looking for your help with a quick, 1-question survey. It will only take 30 seconds. https://miro-survey.typeform.com/to/bnYcaZF7 Thank you!

0
Kristina Terziyska
Mironeer
2 years ago
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dhaval_shahNew Here
posted in Ask The Community

Jira cards - installation on server install

Hi there, as per https://marketplace.atlassian.com/apps/1219583/jira-cards-by-miro?tab=installation&hosting=server there looks like an option to install Jira Cards for Jira on-prem. However, when accessing the marketplace there is no ‘install’ option for on-prem (as per https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-233759)Please can someone advise if Jira on-prem/server is supported and document the install setup process please, thanks!

1
Yadira
Mironeer
2 years ago
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Stephane QuevillonNew Here
posted in Ask The Community

Miro defaults to unknown language when accessed from Bulgaria

Asking for a colleague in Bulgaria. When he accesses the miro.com website, it comes up in a foreign language that he is unable to read (looks like German).  Why is this happening and how to make it so that it comes up in English?  He tried with different browsers and they all behave the same way.

2
S
2 years ago
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Yulia OsipovaNew Here
posted in Ask The Community

Не отображается app у других участников

Здравствуйте. Подскажите пожалуйста, почему у дргих участников, кому я дала ссылку на доску, не отображается функция dice. Игральная кость у меня видна на панели, а а участников нет. И в поиске пишет, что такого app нет

1
Kiron Bondale
2 years ago
M
Mohamad AkhterNew Here
posted in Ask The Community

Access revoked - from the miro apple app

Hey - so i use miro with my personal account. I am able to access my board using the chrome browser from my laptop. But when i access the same board from my miro apple app - i keep on getting the error “Access revoked - sharing settings for this board have changed”. Steps: login to miro apple app - works fine.  i see the only board that i have under that account.  i click on it and get the mentioned error. This was working fine a week back. What can i do different? 

5
D
2 years ago
H
hoodleceoBeginner
posted in Ask The Community

Strategy Map Template - Noob Question - How to add rows to a template board?

Hi, am new to Miro & attempting to learn my way around available templates.I'm creating a launch strategy board for our company, using the Strategy Map Template.I’d like to know… is there a way to create additional “rows” on the template, or are we locked into only having 4 content rows?If so, would love for someone to point me to the right button, or any training info on how to do this.Thanks for sharing your insights.Ron

1
Robert Johnson
2 years ago
D
Daniel MillestNew Here
asked in Ask The Community

Drawings convert to smart shapes after a delay when you don’t want them to

I have been using Miro to annotate and I’ve noticed that some of my handwritten text converses to an auto shape after a delay and seemingly can’t be undone. The smart object setting wasn’t selected when writing and only happens after a delay and I can’t work out what is triggering the conversion or how to undo it.  I’m using an iPad Pro with Apple Pencil. See image below fore example. Some of the characters are converted to smart shapes and others not.  Thanks in advance!  Dan  

1
Eva27
Mironeer
2 years ago
Y
Yuliya StrembitskayaNew Here
posted in Ask The Community

Как передать доску на акк другому человеку и чтобы она у меня не отображалась?

Как сделать так, чтобы доска у меня пропала, и передалась полностью на другой акк? Сейчас мы с клиентом как бы работаем вместе и я не могу удалить себя доску, чтобы она не пропала и у него

2
Robert Johnson
2 years ago
M
Mira SacherNew Here
posted in Ask The Community

how do I use dates ?

I’m new to Miro and I don’t understand what’s the function of setting a ‘date’ is, when there’s no possibility to get a reminder or an overview with all the dates. or does one of these functions exist already?Thank you!

1
Robert Johnson
2 years ago
J
JohanGNew Here
posted in Ask The Community

Lost board

HiI was using miro to do some work for my thesis. When I tried to access it yesterday it said that the board had been deleted and to contact the board owner and ask to restore it. I belived that i was the board owner and is now very confused and stressed. There seems to be no way of knowing who the boardowner was once the board is gone so I do not have anyone to contact. I have sent a request to Miro Support i hopes for help. Is waiting for their response the only thing I can do?/Johan

1
Kiron Bondale
2 years ago
C
Cynthia LauNew Here
posted in Ask The Community

Zooming in to 1%

I have been using Miro for about a week and so far eveything has been great.But today the boards keep zooming in to 1% no matter what I do. I noticed that if I choose a frame and if I try to work on it, the movement of the mouse on the Miro trigger an automatic zooming into 1%. It goes to even below 1%.It is happening on all the boards that I own.I am unable to do anything now on my project. Can you help? The zooming issue 

2
C
2 years ago
S
SeekBluePathNew Here
posted in Ask The Community

Are the frame functions not working?

Hi All.  I can’t seem to create a frame in the location I want anymore.  I have to drag and drop.  I can’t create custom frame dimensions anymore, I have to modify some default frame that appears now.  I can’t create a frame with the frame grid feature off anymore, and I can’t turn the grid feature off either.  Is it still just me?

2
Lena Shenkarenko
2 years ago
P
philip bothaBeginner
posted in Ask The Community

cannot unlock, move or delete selected elements

I copy pasted elements into a new board to re-use certain templates. What I found is a whole batch of elements, stickies shapes etc. can be selected but that's it, I cannot move them delete them or unlock them. I can still write in the stickie though

5
Robert Johnson
2 years ago
N
Nick Loe-StartupBeginner
posted in Ask The Community

Epic Jira Ref displayed, not Epic Name

When I select Epic Link in the card configuration, it’s pulling through the Jira reference rather than the Epic Name. Epic Name cannot be used as that is a field used in Epics, not other Jira types.What I want it to display is as it does in Jira, if you look at the Epic Link on a Jira it displays the name of the Epic not the Jira reference (which unless you really know your Epics will mean nothing to you!). It looks like it’s using the JQL version of the Epic logic - i.e. “ AND Epic = “Title of my Epic” gets changed in a JQL to “AND Epic = AAA-1234” (or whatever your Jira reference is). What I’m seeing on Miro is AAA-1234 (for example) which is useless to me.Am I doing something wrong, or is this how it’s configured?

3
N
2 years ago
A
Ahmad FotovatNew Here
posted in Ask The Community

Windows app won't open, uninstall or update

I recently updated my Miro Windows app and after that it doesn’t work any more.When I try to open it says:System error: the code execution cannot proceed because ffmpeg.dll was not found. Reinstalling the program may fix this problem.When I try to uninstall it says:Windows cannot find C:\……..\REaltimeBoard\Update.exe. Make sure you typed the name correctly, and then try again.And when I want to install the app again, it says:There was an error while installing the application. Check the setup log for more info and contact the author. Any ideas what I can do?

3
Kiron Bondale
2 years ago
J
jrobertsNew Here
posted in Ask The Community

Miro in Zoom breakouts, then show to main group?

Hi, I know Miro can present within Zoom breakout groups. My question is what happens when the group is ended, and the participants are called back to the main screen? If I’m working with a team in a breakout, then want to display what we accomplished to the whole group, once we’re out of the breakout room, how do I do that? Is that Miro screen exportable in some way. I need for that work to be seen by everybody. Looking forward to hearing ideas on this. Thanks.

6
D
1 year ago
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