Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,700 Topics
  • 25,952 Replies
7700 Topics
C
cattaylor0504New Here
posted in Ask The Community
Can't save diagram as image or PDF

I have had to make a diagram for uni assessments so I’ve used the free plan, but there is absolutely no option to save my board as an image or a PDF. I need to export it to google docs, which speaking of, it won’t let me export it to google drive way either. I screenshotted it but the quality was so terrible you can’t read anything. Please help!

843
Robert Johnson
1 year ago
H
Hesam Fakhimi JafarzadehNew Here
posted in Ask The Community
Locked Boards

I resubscribed to my educational account aand renewed it, still my boards are locked. Can someone plese help?

281
FaraVillarosa
Mironeer
1 year ago
B
Beto GalettoNew Here
posted in Ask The Community
[RESOLVED] Can't delete, duplicate, rename, edit, or even open some boards

Hi there, I recently created a new board using Miro’s 2023/2024 calendar template and after editing a little bit (just duplicated the 2023 calendar and created a 6x2 table), it became super slow and unstable (I’m getting a lot off “reconnecting/connection restored” messages). I then decided to delete it and start a new one from scratch, but now it appears to be “locked” somehow. I can’t edit, rename or move it. It only gives me a “sorry, something went wrong” message. trying to delete error messageAlso, all editing tools are missing from the board view. I just can’t to anything with it. missing tools Any tips? Thanks in advance and a great 2023!

1544
Robert Johnson
1 year ago
O
Opa360xNew Here
posted in Ask The Community
I can't upgrade my plan

Hi Guys, I “urgently” want to upgrade my free account to the consultant plan. So, I click on upgrade, choose the consultant plan, enter my credit card info (automatically detects the correct country), but when I click on “purchase” I get:“Sorry, your payment transaction has failed”When I click again, I get: “Customer create failed” I have tried from different devices, to check if this is somehow device/browser related, and I also purchased another software just to check if this has something to do with my credit card….any Idea on this? Thanks so much!

3476
Robert Johnson
1 year ago
R
Ruth NewnhamActive Contributor
posted in Ask The Community
[RESOLVED] Template links not updating to current board

i love templates. use them all the time. But the problem is that all the links between the various elements in the template need redoing every time - this is a bit time consuming and a bit hit and miss if you miss one! - Anyway of getting them to stay linked would be appreciated. 

29414
M
1 year ago
W
woorsNew Here
posted in Ask The Community
The problem with writing with the mouse on the computer from your site

Здравствуйте, это единственное место, где я могу комфортно заниматься с репетитором и готовиться к экзаменам. Остальные онлайн-доски очень неудобны! Снял на видео происходящее на моей плате, так как не вижу здесь кнопки отправки файла, может проглядел, может еще что. Выложу на ютуб, так будет удобнее смотреть. Я надеюсь, вы исправите это. Если что, я живу в России. Я захожу на доску через сайт. Две недели назад такого не было! 

644
Robert Johnson
1 year ago
L
Luke SmithNew Here
posted in Ask The Community
Sharing a project without a password

I am using a paid enterprise account. I have created a project for some study that I am doing and have not shared that with the team. I need to share it as a link to the participants in the course, but when I try and share it, allowing view only, it is requiring a password. How do I share the link to people outside my organisation without a password? I also assume this will only allow access to the shared board and not the wider organisation team?

1371
Robert Johnson
1 year ago
S
saradtNew Here
posted in Ask The Community
More fonts

Please add more fonts and better ones.

551
Robert Johnson
1 year ago
Atsushi Shindo
Atsushi ShindoBeginner
posted in Ask The Community
Visiter への共有時に起きた不都合の共有

visitorへの共有時にこんな状態があったので共有です。英語の投稿では、同じ症状を見つける事が出来なかったので日本語でも書いておきます。 ボードをVisitorへ Can Editで共有していた。なんどか権限は変更しています。必要に応じてvisitorへのShareをNo Accessにしたり、CanEditにしたり、Can Viewにしているボードでした。 起きていたこと・ブラウザのシークレットモードやmiroアカウントへログインしていないブラウザではVisiter参加可能・Miroアカウントでログインした事のあるブラウザだとボードへアクセスできない（権限がない扱いになり、ボードへリクエストする画面になる） 改善の為に行ったこと・Visitorのcan editに一度パスワードをかける・パスワードを削除するという作業で改善されました。 他のかたもこんな事起きているのでしょうか。僕だけかな。

621
S
Mironeer
1 year ago
V
VagabondManNew Here
posted in Ask The Community
Any way to go back to left-click mouse navigation on screen?

Is there any way at all to return to using the left mouse button to move around the screen (click and drag)? It seems going to the Navigation Settings only allows you to choose between using the mouse or trackpad, but no option is available for choosing which mouse buttons control movement. Not sure why Miro decided to make this sudden, unnecessary change! If it’s not broken, don’t fix it!

319749
R
1 year ago
F
Festino IndonesiaNew Here
posted in Ask The Community
Accidentally deleted team profile which deleted boards I didn't want to delete ?

Accidentally deleted team profile which deleted boards I didn't want to delete. I purchase Starter Plan with 12 users, but now become all Free… How to restore ?  Thanks

391
Kiron Bondale
1 year ago
S
SaradeHondNew Here
posted in Ask The Community
Automatically added to see coworkers boards when creating an account :(

Hi, I signed into Miro and can only see some coworkers boards, I was not invited to their team, but I still see their boards. I intended to create my own account and my own boards and not see theirs. Solutions? This is also a security issue and I wonder how we can block people in our organization not seeing the boards of this team? We haven’t invited them to the boards/team. Kind regards.  

100
S
1 year ago
D
Douglas Cuffman
posted in Ask The Community
Mindmap Keyboard Navigation?

Just curious to know how to navigate Miro mindmaps using only the keyboard. For example, right now I’m at a UX conference taking notes like mad. But each time I want to add a child node I have to click on the parent node and then hit the tab key. Is there a way to navigate to the parent node using only the keyboard? This would save me a ton of time and effort if so!Thanks for your help!

2217
T
1 year ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[KNOWN BUG] Board objects shifting after zoom in/out

As of today, I am noticing that board objects are shifting/rendering weirdly after a zoom in/out.This is happening in the Miro desktop app, Chrome, Edge, and Firefox on both Windows 10 and 11 (64-bit).Below is a GIF of what it looks like (and it is very distracting haha).I have opened a support ticket and will report back with what the support team tells me. 

19910
Robert Johnson
1 year ago
A
Adam SheroNew Here
posted in Ask The Community
AWS Icon Library

Our company just ditched Lucid and I’ve imported all of my AWS diagrams (in a .vsdx format). However, I immediately see that a large number of AWS icons from anything equal to or newer than the AWS 2019 shape library are not being translated upon import. I assumed this was because the shape was missing from your library, but suprisingly, a lot of them are there. Some examples are WAF, Lambda, ALB, NLB… were there but the shape wasn’t used upon import. All I get is a silhouette of the shape that is a solid color. PostgreSQL, PostgreSQL Proxy, and VPC Endpoint Service are just non-existent for example. This is a horrible experience especially for a VERY standard format of .vsdx. I would understand if this was a proprietary Lucid format but Visual Studio has been around forever. Please make this better. I have too much work already built that is AWS compliant to have to effectively redraw everything. Please fix this.The AWS shape library is also incomplete and I’m unable to accurately dra

5143
Robert Johnson
1 year ago
Rachel
RachelGroup Leader
posted in Ask The Community
What Facilitation or Workshopping Topics Interest You?

As we get back into the swing of things for 2023, I’m personally going to be putting out a lot more facilitation and workshopping content, so I wanted to bring this questions to our Miro Community Group. (It might also inspire some of our events in the new year!)  What do you want to hear about from me in 2023? Share with me what you'd like to learn about!👇 Comment below! I'm listening 😃 Or feel free to head over to my LinkedIn post with the same question!   

360
Rachel
1 year ago
V
Vitalij SkladchikovBeginner
posted in Ask The Community
Возвращение всех досок удаленного пользователя

добрый деньпри отборе прав у пользователя к доступу к миро, можно указать кому эти доски передать (текущему активному пользователю).А можно потом , когда пользователю вернули доступ к миро, вернуть ему его доски?

3375
Henrik Ståhl
1 year ago
Varun Jain
Mironeer
Varun JainMironeer
posted in Ask The Community
What are some ways you use Miro in your Agile journey?

When I was first introduced to the Agile world, I had yet to learn what the Agile manifesto was about. Slowly and steadily, I started learning more and more about how “Being Agile” and “Doing Agile” are equally important.  I am part of the Miro Solutions Engineering team based in Sydney, and some of the way we “Do Agile” within our Global Solutions Engineering team is by making use of 1) Retro templates (sync and async way) - to ensure we are constantly improving and getting feedback from all across the globe.2) OKR templates to make our Objective and Key Result Visible for our team and wider Miro Org.3) Miro-Jira integration by making work visible for our internal SE team within Miro, effective collaboration/feedback and also tracking within Jira.4) Making use of an exciting new capability which will be revealed/public beta in our upcoming Distributed ’22 for talking through the content and ideas for our geographically distributed team. Stay tunedAnd Finally, my personal favourite 5) 

821
Henrik Ståhl
1 year ago
Oliver Bond
Oliver BondBeginner
asked in Ask The Community
Programmable hotkeys?

Are there any plans to add functionality for custom keyboard hotkeys, for example, to pick different coloured pens by pressing different buttons?

521
Henrik Ståhl
1 year ago
B
BenjaminLNew Here
posted in Ask The Community
Visitors can choose their nicknames

Guests cannot choose their nicknames, this generates difficulties for the animators. As soon as the user logs in, it would be great to give him the choice to enter his nickname.

364
Henrik Ståhl
1 year ago
G
gabriela.corsateaBeginner
posted in Ask The Community
Activity log for users

Hello team, I was doing some research to check if there is any possibility of getting activity/audit logs for users who are part of the organization. So far I couldn’t find any.Do you have such an option? Even in a paid subscription? Apart from the activity logs which show changes to a board.Also, what is the log retention for the Activity Logs (for the ones in the board changes)?Best regards,Gabriela

961
Robert Johnson
1 year ago
M
Mar anthonyNew Here
posted in Ask The Community
HELP! I cannot view any images (see below) – even when it's not my board I can't view images

 

331
Robert Johnson
1 year ago
C
claudiomartins71New Here
asked in Ask The Community
Update files from Dropbox

Hi guys, I uploaded a file from Dropbox using the upload tool in Miro and it is updating but the second and third files I uploaded are not updating ! I tried almost everything, uninstalled Dropbox and install again. Replace the files in Dropbox folder but it’s not working

282
C
1 year ago
A
Alexandra KhromykhNew Here
posted in Ask The Community
Cursor leaves a trail

My and my students’ cursor started leaving a trail on my and my students’ boards last Wednesday (Dec 21). I’ve found the same problem in one topic (https://community.miro.com/ask-the-community-45/resolved-glitch-on-miro-board-where-the-cursor-trails-are-repeating-7309), the problem was fixed by Miro team that time. Please help me fix this :)  

262
Kiron Bondale
1 year ago
A
Alejandro VelascoNew Here
posted in Ask The Community
Live Data from product analytic tools embedded in Miro

Hi! I would like to add live data coming from product analytics tools such as pendo to flows I have in Miro, is it possible?

822
A
1 year ago
Terms & Conditions