Hi @Sammy,

Thanks for bringing this up!

To help us better understand the issue, could you provide more details about what you're experiencing? 

• Is the slowness affecting all your boards or just specific ones?
• Does it happen during particular actions (e.g., adding objects, moving items, zooming in/out)?
• How many users are typically active on the board at the same time?

It’s worth noting that the maximum number of objects you can add to a board is 100,000. However, performance can start being affected once you hit around 1,000 objects. For an optimal experience, we recommend keeping the number of objects on a board below 5,000.

Additionally, the number of users actively working on the board and their level of activity can also impact performance, especially if there are users on older or less powerful devices.

Looking forward to your response!

You know, this kind of service work is not helpful. First thing you really ought to do is to acknowledge to your NEW ENTERPRISE (!!) user that there are NUMEROUS instances of traffic problems with Miro and that this person is far from alone. (Surprise, I’m experiencing my own little hell tonight: every time I go near this product it seems I’m cursed.)

Next, it appears the user vanished and did not resurface to answer your (actually rather inane but telling) questions. That’s the nature of BBS-style customer service systems in the tech industry. I’ve seen this evolve over 40 years: You (the service provider) provide some peppy, stock response, typically requiring significantly more interaction from the user, who will probably have to roll up their sleeves and expect to spend days and days playing a ping-pong waiting game for you to respond. You then play a waiting game and, as long as they don’t respond to the last thing you sent, you’re in the clear and can go grab a coffee. Call it “resolved”!

Far be it from you to pursue the user (e.g., via e-mail) and then follow up to let the rest of us know how things turned out. You just PRETEND that their problem was resolved because they didn’t respond. Well, was their problem resolved? Or is that information HIPAA protected?

To answer the user’s basic question (since ​of course @Eca declined to answer directly):

Yes, I and many other people outside of Silicon Valley and Amsterdam have complained about this. But we still get roped in. Just so you know you’re not at all alone. I would never recommend this $18 billion company to anyone I care about. The product is junk, they planned their architecture on the back of a napkin, they got their IPO, they just fired a quarter of their workforce (though the founders are now billionaires), and we get to suffer the consequences.

Try using the browser version instead of the standalone app. Better yet, get the hell out of the product before you’re stuck with it. Try Figma, which has a lot of similar functionality and far better load balancing, but also suffers from this kind of issue. “Walled garden” design tends to do this. There’s absolutely no reason for it except to make money and to increase your switching costs as fast as possible.