Hello! My name is Hakim, and I am an IT support specialist at Hamkorbank. We changed our monthly plan to an annual plan when switching the payment method from card to invoice. As a result, the payment type also changed from monthly to annual. Could you please help us revert this so that we can pay for the plan monthly using the invoice method?
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Hi
Thanks for reaching out! I have your post converted into a support ticket so our billing team can assist you with this. Please check your inbox for their response!
Thank you for your response! I have received the email, and the issue has been resolved.
Could you please change our payment method back to card and switch the subscription to monthly?
Hello, I canceled our annual subscription, but we have an unpaid invoice that prevents us from switching to a monthly plan. Could you help us resolve this issue and enable us to switch to monthly billing?
Hi
Sorry to hear you’re having issues. The community forum does not have access to your account and we can’t make changes.
Because you are on a paid plan, you can open a Miro support ticket by following these instructions.
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