Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,768 Topics
  • 22,848 Replies

6768 Topics

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Sergey VesselovskiyBeginner
posted in Ask The Community

[RESOLVED] Can't change text on many wireframe components

I was working with wireframe components on my board, and suddenly something happened, and I can no longer change the text on many objects (browser tabs, popups, etc.).When editing I can no longer erase  or change the text. I tried rebooting my computer, tried making changes through the Web browser and using the Desktop application, but nothing helps. 

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3 months ago
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pedroteixeira07Beginner
posted in Ask The Community

How to use design elements from a template

Hi all - using miro for the first time and have a very basic question which I can’t seem to find anywhere. I’m trying to use this lo-fi template from miroverse: https://miro.com/templates/low-fidelity-wireframes/I’m not able to pre-loaded it with some elements. And, I can’t seem to find how to use this template design elements even if I wanted to start from scratch. Can you please help? I’m not sure how to search for this and things like “miro + how to use a template elements” give me nothing. 

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Kristin
Mironeer
1 year ago
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FrederickAcceleratorBeginner
posted in Ask The Community

[RESOLVED] Frame names not showing unless zooming in or out

I’ve encountered what I think is a bug, but may be a feature… The name of each Frame that I have on my board does not show up unless you are actively zooming in or out (i.e. scrolling the mouse wheel) on the board. It means you can’t see the name of the frames when navigating around the board which seems to be unintentional. Has anyone else seen this?

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1 year ago
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Hinerau AndersonBeginner
posted in Ask The Community

Freezing Columns or Rows in a Table

Kia ora!  Is there a quick way that I can freeze columns and rows in a table, so that I can still see the first three column headings and top row (for example), but can scan across to other sections of the table?So in the attached pic, I’d like to freeze the columns in pink, and scroll across to the blue or green sections in the table.If anyone could please help with this query, or a better way of troubleshooting what I’m asking for, I’d be really grateful.Thanks! 

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6 months ago
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LaticBeginner
asked in Ask The Community

embedAutoplay=true with Frames

I’m pretty new to the product and its actually a really good alternative to Lucid.When trying to embed a frame it doesn’t appear the embedAutoplay=true option can be used, not sure if thats a bug or intentional. Anyone know?

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Robert Johnson
2 years ago
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Tricia ConyersBeginner
posted in Ask The Community

Attention Management Controls are lost for 1 board

Can someone help me get back the attention management controls in this board.  I can no longer see my avatar, the hide collaborators cursor button or the avatars of other people in the board.  This is the only board where this is happening.  I am board owner and creator. I need the ability to bring people to me as I am running a series of workshops in this board. Any help would be appreciated.  

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F
2 years ago
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strong leapNew Here
posted in Ask The Community

Edit PlantUML diagram

Hi,I have added PlantUML app, created a sequence diagram and added it to my Miro board.I want to make a change to the created sequence diagram, but cannot find a way to go back to the PlantUML source code that created sequence diagram.Anyone had this experience? Can you please help?Br,Anil

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4 months ago
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kmarlerNew Here
posted in Ask The Community

Downloading Miro Desktop App for pre-macOS 10.15 (e.g., High Sierra, Mojave)

Hi,I’m on macOS 10.13.6.According to the website, I should be able to use the desktop App.   But when I try to open it, I get this error message.  Is there a way to download older versions of Miro?

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6 months ago
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Jason Dinkel
posted in Ask The Community

This software looks like Miro... anybody know the name?

Hello, Does anybody recognize this software package used in this video?https://youtu.be/-zNdbufLxrkThe software appears to be a bit different. Thank you.

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Max Harper
1 year ago
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Cindy TaylorBeginner
posted in Ask The Community

PowerPoint equations cause doubling of text on slide

All, Whenever I import a PowerPoint slide that has an equation on it that I wrote using PowerPoint’s equation editor, I get doubling of text on each slide that has an equation on it (slides without equations are unaffected).  I had this problem in AWWapp, too.  I know the solution: convert the PowerPoint to PDF first and then upload.You can see an example below.  Why does this happen?Example of text doubling on PowerPoint slide with equation 

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Darki
3 years ago
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Laura BernardBeginner
asked in Ask The Community

I changed my email and lost board ownership

Hello! I created a board with an email that does not exist anymore… With my new e-mail I lost the ownership of the board. Moreover, all other members have comment rights but no one has edit rights to share edit rights with me. Is is possible to switch the board ownership from a former email (that does not exist anymore) to a new email? It is super important for us to have this board back. Thank you

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2 years ago
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Caro SysonBeginner
posted in Ask The Community

Making a Board View Only

I have free plan at the moment and want to change the boards that are in view only modeBecause i have a board that i dont need anymore but cannot see how to switch it to VIEW ONLY mode so i can then create a new BoardAnd how can I change a VIEW ONLY board back to work on it again once i have only 2-3 boards in my space?

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Robert Johnson
1 year ago
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Andrew BridgesBeginner
posted in Ask The Community

Object alignment guidelines gone?

About 4 or so hours ago, I noticed that I no longer have object alignment guidelines. This is making it difficult on my current board as I have many shape objects to align.This is within a swim lane flow, but I think we refer to this as tables? So, these objects are within a table? I did see something about this not being allowed, but on an old article. Up until 4 hours ago, it did work.Has something changed today to stop this? Is it temporary or a permanent thing?

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K
1 year ago
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Sophie KramerNew Here
asked in Ask The Community

Unintentional automatically locked

Elements on my Miro board are being automatically locked and it drives me crazy.I created a collaboration space and lock everything on the board accept for text boxes I've asked people to fill in. I check and double check: the frame is locked, some elements are locked, text boxes are not. And then, when I come back to the board after a while (a day or so), all element are locked, including the text boxes I'm absolutely sure I didn't lock. I'm afraid people can't fill in the text boxes when they're locked so I keep returning to the board to unlock the text boxes. I've repeated this 5 times now and it drives me crazy.How is this possible, and what can I do about it? 

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3 months ago
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R_TBeginner
posted in Ask The Community

[RESOLVED] No access to public board

Hello community,as of today, people we invited to our public miro-Board are not able to access anymore. The link settings are set to “Can view”, but people are alws asked to sign in, when opening the link (see screenshot). Red text says “An error occurred processing your request. Please try again.”Any ideas? Thank you!EDIT: Deleting Cache and Cookies doesn’t help. Problem appears in Chrome and Firefox in normal and private mode.Robert 

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Apollonia
Mironeer
2 years ago
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Felix SchwamkrugNew Here
posted in Ask The Community

[RESOLVED] Suddenly very laggy and slow

got very laggy and slow with last update from 0.7.1 to 0.7.2. i am talking several seconds when navigating and moving stuffboth mac desktop and web version revert that

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M
2 years ago
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BrynnBeginner
posted in Ask The Community

[RESOLVED] Frames button is missing for guests of the board

I created a new board and as the owner I have the Frames button in my toolbar, but a guest I invited to the board is missing this button.I know that other miro boards I am a guest on, I have this button.  Is there something I need to set to allow guests to create frames?

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Robert Johnson
1 year ago
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Anastasia KadushkinaBeginner
asked in Ask The Community

[FIX IN PROGRESS] Can't see all the content (tried Safari, Chrome and desktop app)

Something happened to exactly 1 of my boards. I can`t see my content, although I see on the board map that it`s there. It shows on the map but the navigation is weird and everything seems to be invisible. What is it? I have tried doing it with Safari, Chrome & Mobile app - nothing helps.  

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10 days ago
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LiyaNew Here
posted in Ask The Community

Miro shows an endless loading screen

Can’t open any Miro boardsI’ve already tried:clearing cache and browser history using incognito mode using different browser restarting browser restarting my computerNothing seems to help :(I can’t use the desktop version as well. Are there any other possible solutions for this problem?

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4 months ago
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Cerstin HannestadBeginner
posted in Ask The Community

Paid for 2nd seat, but don't know how to use it

Hi, I do have 3 questions: 1 / I do pay 194 $ for 2 seats team plan. But if I invite anyone, first I was charged for a seat and then the person had to sign up for a free trial 7 days plan. I am very confused.Question: How can I use my second seat without being charged again?2 / Another friend using MIRO has a 1 member plan paying 144 $. It seems thou like there is no difference in usage compared to my plan. We couldn’t see any difference to my more expensive plan.Question: So what’s the advantage?3 / We couldn’t figure out how to add new members to a project. By opening the ‘plus’ saying’Add members to… X’  the button ‘add’ doesn’t turn active to push through typing in their email adresses or names. Question: So how is it possible?Looking forward to your feedback! Thanks a lot in advance, cheers, Cerstin.

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Robert Johnson
2 years ago
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Elena_TytynikBeginner
posted in Ask The Community

can not install flip card

after installation there is no icon in the new apps. but the app is installed, because if i try to install again, it proposes to reinstall

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Adilson
11 months ago
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David DuguayNew Here
posted in Ask The Community

Issue importing .rtb backup : Something went wrong

Hi, I want to import a .rtb file from another paid account to our paid account. But I get an error message : Something went wrong, without any more details. I saw that another conversation with issue had been posted about a year ago ([RESOLVED] Anyone else having issues restoring RTB files?), the solution was to contact Miro team. Can you help me on that issue?Thanks in advance

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Robert Johnson
10 months ago
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Florian HachenbergerNew Here
posted in Ask The Community

Login via iOS app

Hello, I cannot login into the iOS app anymore. It always says invalid email format. My emailformat is blabla@de.company.com on the website its working. Did you change something in the validation of the email address in the app?

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1 year ago
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David LealBeginner
posted in Ask The Community

Free version specific limitation in terms of users

is it possible to be more clear about the specific limitation the free version has in terms of users, there are several post related to similar topic, so it seems the documentation is not clear.Let’s say I would like to run a retrospective meeting under the free version, I now only three boards are available. My teams has 15 people. Can I share the link to invite them to the retro meeting so they are able to create sticky notes related to the retro? Is it possible?, I don’t want to be in a meeting and then to realize it doesn’t work because people can not provide information to the board.The free version documentation states unlimited users, but the wording is different depending where you read this information.According to this information what does it mean? What is the point of getting someone with the link view access only. This is the same as me sharing my screen in a Webex Section we don’t need a link for that unless people can participate in the session creating sticky notes or a

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Robert Johnson
2 years ago
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Eyal GanorBeginner
asked in Ask The Community

Does anyone know how to contact tech support?

Hi all  Small mystery which I have encountered:  There is absolutely no way to communicate with Miro team about technical or billing issues.  The ‘Contact Us’ form is bugged, flawed and probably will not get attention from Miro (yes, I mean this: https://miro.com/contact/general/)   Does anyone has any way to have support ? or Miro simply don’t have one? I am fairly disappointed with the product so far :(  Thanks  Eyal 

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J
3 years ago
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