Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,097 Topics
  • 23,798 Replies

7097 Topics

D
Drew QuiringBeginner
posted in Ask The Community

Browser zoom levels issues

“Your browser's zoom level is not set to 100%, which may cause the board to display incorrectly.”This message continues to display at the top of the miro application (--not via the website access--), even after ensuring that my perspective on both my computer and my app are adjusted to full, regular perspective (not zoomed in/out), and even after restarting the app.(Also, I don’t know why I can’t get rid of this designated related topic: “Problems reassigning nodes”, which is from a previous inquiry of mine.)Thanks!DQ

12
J
2 years ago
P
pedroteixeira07Beginner
posted in Ask The Community

How to use design elements from a template

Hi all - using miro for the first time and have a very basic question which I can’t seem to find anywhere. I’m trying to use this lo-fi template from miroverse: https://miro.com/templates/low-fidelity-wireframes/I’m not able to pre-loaded it with some elements. And, I can’t seem to find how to use this template design elements even if I wanted to start from scratch. Can you please help? I’m not sure how to search for this and things like “miro + how to use a template elements” give me nothing. 

12
Kristin
Mironeer
1 year ago
T
test
posted in Ask The Community

Steps to highlight a certain area so viewers know where to look?

what are the steps to zoom into a certain area of the map then to highlight / animate a certain box so viewers know where to look focus on 

12
V
1 year ago
H
Hinerau AndersonBeginner
posted in Ask The Community

Freezing Columns or Rows in a Table

Kia ora!  Is there a quick way that I can freeze columns and rows in a table, so that I can still see the first three column headings and top row (for example), but can scan across to other sections of the table?So in the attached pic, I’d like to freeze the columns in pink, and scroll across to the blue or green sections in the table.If anyone could please help with this query, or a better way of troubleshooting what I’m asking for, I’d be really grateful.Thanks! 

12
L
9 months ago
L
LaticBeginner
asked in Ask The Community

embedAutoplay=true with Frames

I’m pretty new to the product and its actually a really good alternative to Lucid.When trying to embed a frame it doesn’t appear the embedAutoplay=true option can be used, not sure if thats a bug or intentional. Anyone know?

12
Robert Johnson
2 years ago
T
Tricia ConyersBeginner
posted in Ask The Community

Attention Management Controls are lost for 1 board

Can someone help me get back the attention management controls in this board.  I can no longer see my avatar, the hide collaborators cursor button or the avatars of other people in the board.  This is the only board where this is happening.  I am board owner and creator. I need the ability to bring people to me as I am running a series of workshops in this board. Any help would be appreciated.  

12
F
2 years ago
N
Nikki HayfieldBeginner
asked in Ask The Community

Guest editors

I’m new to Miro and have an Education Plan which means I ought to be able to make my board public (e.g., enable guest editors).I follow the instructions at this link but do not have the options listed on the page. When I click on Share, the only option I have is to send invites (e.g., the ‘to’ option) - but not any of the other options (so not the ‘anyone with the link’ iine).I’ve read a lot of articles on this and tried all the different sharing options but the options shown on this page are not visible to me anywhere.If anyone can help me sus out what is going on that would be really appreciated.

12
Robert Johnson
3 years ago
J
Jason Dinkel
posted in Ask The Community

This software looks like Miro... anybody know the name?

Hello, Does anybody recognize this software package used in this video?https://youtu.be/-zNdbufLxrkThe software appears to be a bit different. Thank you.

12
Max Harper
2 years ago
C
Cindy TaylorBeginner
posted in Ask The Community

PowerPoint equations cause doubling of text on slide

All, Whenever I import a PowerPoint slide that has an equation on it that I wrote using PowerPoint’s equation editor, I get doubling of text on each slide that has an equation on it (slides without equations are unaffected).  I had this problem in AWWapp, too.  I know the solution: convert the PowerPoint to PDF first and then upload.You can see an example below.  Why does this happen?Example of text doubling on PowerPoint slide with equation 

12
Darki
3 years ago
L
Laura BernardBeginner
asked in Ask The Community

I changed my email and lost board ownership

Hello! I created a board with an email that does not exist anymore… With my new e-mail I lost the ownership of the board. Moreover, all other members have comment rights but no one has edit rights to share edit rights with me. Is is possible to switch the board ownership from a former email (that does not exist anymore) to a new email? It is super important for us to have this board back. Thank you

12
L
2 years ago
C
Caro SysonBeginner
posted in Ask The Community

Making a Board View Only

I have free plan at the moment and want to change the boards that are in view only modeBecause i have a board that i dont need anymore but cannot see how to switch it to VIEW ONLY mode so i can then create a new BoardAnd how can I change a VIEW ONLY board back to work on it again once i have only 2-3 boards in my space?

12
Robert Johnson
2 years ago
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask The Community

[RESOLVED] Clusterizer for Stickies & Tags Visual Network: Is this App Working?

Anyone using this Miro Marketplace App Clusterizer | Affinity-Clustering Plug-in for Miro: (refractivestrategy2.com)It was working awesome until this morning… seems to glitch when Building the Network Map at the last step of adding Line Connectors between Stickies and the Tab Circles.

12
Max Harper
5 months ago
S
Sophie KramerNew Here
asked in Ask The Community

Unintentional automatically locked

Elements on my Miro board are being automatically locked and it drives me crazy.I created a collaboration space and lock everything on the board accept for text boxes I've asked people to fill in. I check and double check: the frame is locked, some elements are locked, text boxes are not. And then, when I come back to the board after a while (a day or so), all element are locked, including the text boxes I'm absolutely sure I didn't lock. I'm afraid people can't fill in the text boxes when they're locked so I keep returning to the board to unlock the text boxes. I've repeated this 5 times now and it drives me crazy.How is this possible, and what can I do about it? 

12
P
6 months ago
R
R_TBeginner
posted in Ask The Community

[RESOLVED] No access to public board

Hello community,as of today, people we invited to our public miro-Board are not able to access anymore. The link settings are set to “Can view”, but people are alws asked to sign in, when opening the link (see screenshot). Red text says “An error occurred processing your request. Please try again.”Any ideas? Thank you!EDIT: Deleting Cache and Cookies doesn’t help. Problem appears in Chrome and Firefox in normal and private mode.Robert 

12
Apollonia
Mironeer
2 years ago
F
Felix SchwamkrugNew Here
posted in Ask The Community

[RESOLVED] Suddenly very laggy and slow

got very laggy and slow with last update from 0.7.1 to 0.7.2. i am talking several seconds when navigating and moving stuffboth mac desktop and web version revert that

12
M
2 years ago
E
EriBeginner
asked in Ask The Community

Could I import from PowerPoint to Miro?

I enjoy Miro but have lots of materials as PowerPoint slides. Is there a way to import from PowerPoint slides into Miro instead of creating them from the scrap in Miro? Thanks

12
Ski.Beth
6 months ago
W
WSamBeginner
asked in Ask The Community

Being Billed for FREE Account

I am being billed for a free account and I can’t find any customer service number to call and get this resolved.Lesson learned: before I sign up for anything FREE I will make sure I speak to a live person at customer support.Has anyone else had this issue and how did you resolve it.Thank you, 

12
A
29 days ago
L
LiyaNew Here
posted in Ask The Community

Miro shows an endless loading screen

Can’t open any Miro boardsI’ve already tried:clearing cache and browser history using incognito mode using different browser restarting browser restarting my computerNothing seems to help :(I can’t use the desktop version as well. Are there any other possible solutions for this problem?

12
S
6 months ago
A
anastasiadobrovolskayaBeginner
posted in Ask The Community

[RESOLVED] Unable to upload files (pictures, PDF, etc.)

HelloThe problem is that i can’t upload any pictures to the board anymore. Tried to do it from browser but failed. Why does it happen?

12
Robert Johnson
3 years ago
C
Cerstin HannestadBeginner
posted in Ask The Community

Paid for 2nd seat, but don't know how to use it

Hi, I do have 3 questions: 1 / I do pay 194 $ for 2 seats team plan. But if I invite anyone, first I was charged for a seat and then the person had to sign up for a free trial 7 days plan. I am very confused.Question: How can I use my second seat without being charged again?2 / Another friend using MIRO has a 1 member plan paying 144 $. It seems thou like there is no difference in usage compared to my plan. We couldn’t see any difference to my more expensive plan.Question: So what’s the advantage?3 / We couldn’t figure out how to add new members to a project. By opening the ‘plus’ saying’Add members to… X’  the button ‘add’ doesn’t turn active to push through typing in their email adresses or names. Question: So how is it possible?Looking forward to your feedback! Thanks a lot in advance, cheers, Cerstin.

12
Robert Johnson
2 years ago
E
Elena_TytynikBeginner
posted in Ask The Community

can not install flip card

after installation there is no icon in the new apps. but the app is installed, because if i try to install again, it proposes to reinstall

12
Adilson
1 year ago
D
David DuguayNew Here
posted in Ask The Community

Issue importing .rtb backup : Something went wrong

Hi, I want to import a .rtb file from another paid account to our paid account. But I get an error message : Something went wrong, without any more details. I saw that another conversation with issue had been posted about a year ago ([RESOLVED] Anyone else having issues restoring RTB files?), the solution was to contact Miro team. Can you help me on that issue?Thanks in advance

12
Robert Johnson
1 year ago
D
David LealBeginner
posted in Ask The Community

Free version specific limitation in terms of users

is it possible to be more clear about the specific limitation the free version has in terms of users, there are several post related to similar topic, so it seems the documentation is not clear.Let’s say I would like to run a retrospective meeting under the free version, I now only three boards are available. My teams has 15 people. Can I share the link to invite them to the retro meeting so they are able to create sticky notes related to the retro? Is it possible?, I don’t want to be in a meeting and then to realize it doesn’t work because people can not provide information to the board.The free version documentation states unlimited users, but the wording is different depending where you read this information.According to this information what does it mean? What is the point of getting someone with the link view access only. This is the same as me sharing my screen in a Webex Section we don’t need a link for that unless people can participate in the session creating sticky notes or a

12
Robert Johnson
2 years ago
Max Harper
Max HarperMiro Hero
posted in Ask The Community

Are we Kanban-ing WRONG?

Provocative Question: Are we Kanban-ing Wrong? Sitting down to clean-up and sprint-prep our work planning board with a client recently I began to scratch an itch that had been bothering me…  Tasks in GANTTs/PERTS etc flow one way with respect to time and task and Kanban conventionally flows the opposite way.  GANTT:  Right to Left task flowGANTT, PERT and other such time planning visualization systems (In western convention, as far as I know, any way…)  layout time as: left is earlier and right is more future. To read these over time a ‘now’ window slides across the time line from left to right. The “to do” items start off to the right of the time window, the ‘done’ items end up on the left of the window and the ‘doing’ live in the middle of the window.  The flow of tasks with respect to this time window is from right to left. Kanban: Left to Right task flowConventionally a Kanban works in the opposite direction; where tasks flow from left to right.  _______________Our progress in a bo

12
Robert Johnson
1 month ago
M
Myles SmithNew Here
posted in Ask The Community

Cards disappearing after copy-pasting

No other way to explain it, it just disappears immediately after pasting. Trying to create additional cards with the same size and dimensions

12
J
1 year ago
Terms & Conditions