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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,678 Topics
  • 25,915 Replies
7678 Topics
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ElenadomashchenkoNew Here
asked in Ask The Community
Как отвязать карту для оплаты из сервиса?

Привет! Подскажите, как я могу отвязать карту для оплаты из сервиса? 

221
ElvaMiro
Mironeer
1 month ago
H
Hansoll WFBeginner
asked in Ask The Community
Unable to get email alert

Hi Miro Team !We have trouble to get email alert in these days.we could get email alert mssg like attached screenshot if invited members are tagging our team before.However, in these days, even if there is a newly added comments or mentioning, we don't get a notification. The smartphone application keep sending an alert without a problem, so could you please help to solve this issue?  

636
ElvaMiro
Mironeer
1 month ago
J
Justin LiuNew Here
asked in Ask The Community
Timeline Tasks converted to Card Tasks

Hi All, I have created a product timeline in Miro. The tasks that come with the timeline are shown below:  The timeline functionality works great but I am trying to find a way to convert these task into ‘Card Tasks’ so I can add more information (example shown below).  I would really appreciate if someone could confirm if this is possible and if so what steps are needed to do so. Thanks,Justin 

161
J
1 month ago
Studio Dejawu
Studio DejawuNew Here
posted in Ask The Community
Can we export the board (with Gif image in the frame) to PDF

Can we export the board (with Gif image in the frame) to PDF, so people can show the PDF presentation with Gif (perhaps as the auto play annimation) in the page, especially for some product animation / demo etc...  ?

131
Kenneth Ritley
1 month ago
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Nicola BurkinshawBeginner
posted in Ask The Community
Problems with extracting pages from a PDF file

Hi - I’ve been encountering a few problems over the past couple of months after two pretty much seamless years on Miro.  The most recent one is to do with uploading documents. I regularly upload documents (mostly PDFs) onto boards and then extract all the pages to make annotation easier. Recently I have noticed that the upload is taking a VERY long time (so long that I often end up uploading it twice as I assume it hasn’t worked). When the upload is finished and I extract the pages, each page is in fact a duplicate of the whole document. So if I upload an 8 page document, I will end up with 9 copies on the board, each turned to a different page. Has something changed? This never used to happen and I think it is slowing down my boards enormously.Thanks in advance for any guidance.

18210
Robert Johnson
1 month ago
A
Abdiel González SantosNew Here
asked in Ask The Community
I need contact the team support

How can I do to contact the miro’s team support, my boss created an account and we paid one year for 7 users, we was settings our account and we missed our premium accounts.  we really need to resolve this problem, can anybody help us ?  

2525
ElvaMiro
Mironeer
1 month ago
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Geo DzhikaevNew Here
asked in Ask The Community
Apple Pen and basic functions

Hi!I love Miro as a work tool.However, I encountered the lack of integration between Apple Pen functionality and the Miro Board.While using the Apple Pen as a mouse works fine, all functions hidden behind a double click or squeeze don’t work. Maybe you know how to enable: Apple Pen toolbox, so that I can switch between the pen and eraser without using the side panel in the Miro Board. How to make double-tap and squeeze functionality on the Apple Pen work in Miro.Thank you!

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ElvaMiro
Mironeer
1 month ago
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mariiaklukBeginner
asked in Ask The Community
reentering data ("Tell us about your team" screen)

Every time i go on any miro-site page, i have to go through the form where i should enter the name of my team, kind of work we do and something else. I have entered that millions of times but still it asks to do so. It started some time ago, i don't remeber when but it is highly irritating and I beg you to do something. i couldn't find any contact for support contact so i have to write here

315
Robert Johnson
1 month ago
Mirko Brajic
Mirko BrajicNew Here
asked in Ask The Community
Timeline - Update of Miro Cards dates when changing timeline item

Hi there, starting to use the timeline feature. When I import a Miro Card in the Timeline it uses the dates in the card to plot the bar. When I afterwards change the dates on the timeline bar the dates in the miro card are not beeing updated. Can we expect soon an update here where the dates between Miro Card and timeline bar are synchronised?CheersMirko

251
ElvaMiro
Mironeer
1 month ago
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Triin MaripuuNew Here
asked in Ask The Community
Adobe XD button don't do anything in miro

Hey,I just updated the miro and after that the XD button was missing and now if I have this, this dosen't do anything. So I cant import Adobe XD link to miro. What should I do? I have restarted the computer, log out/in etc. Thanks,Triin

341
ElvaMiro
Mironeer
1 month ago
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AnjanaNew Here
asked in Ask The Community
Query on Badge validity

Are the below Badges still valid?The below URLs give 404 error.Collaborative Meeting - https://academy.miro.com/learn/learning-path/collaborative-meetings-in-miroClient Collaboration - https://academy.miro.com/learn/learning-path/client-collaboration

60
A
1 month ago
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Marleen KinderBeginner
asked in Ask The Community
Deleted members reappear

Hi, I wonder if you can help. When we delete members who no longer work for us it states ‘member deleted’ but they keep re-appearing in the members list. Any idea what we are doing wrong? Many thanks 

367
Robert Johnson
1 month ago
M
Matilde15New Here
asked in Ask The Community
Lost my board

Been using Miro for a while now and today when I was entering my account, opening the board like usual, the content inside disappeared, like I lost where it was located. I absolutely did not delete the frames inside board, i have tried to find them “walking around” the board with the mouse, changing the zoom number. Nothing. What could have happened?

663
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1 month ago
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ReyesNew Here
posted in Ask The Community
All my work is gone.

Hi Support TeamFor the past few weeks, I have been creating my personal projects in Miro while being part of an old school team. Recently, I realized my mistake and decided to leave the team, not knowing that my work would become inaccessible as a result.I would like to recover my projects, but I prefer not to share them with that team. Unfortunately, since I did not create the team, I cannot rejoin it to regain access.Could you please guide me on how to retrieve my work without having to share it with the team?Thank you for your help!

110
R
1 month ago
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Malte FoegenBeginner
posted in Ask The Community
moving boards between teams

Hi, I want to move a board from one team to another team. I was able to do this until the recent UI update. Now I find only the menu item “.. Board → Move to → Other Space”. No “Other Team”. My colleague has the menu option “Other Team” at the exact same place in the menu. What has happened to my “move to other team” function?

110
M
1 month ago
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sivaruban_kanagalingamNew Here
posted in Ask The Community
Creating Jira ticket tree view using Miro

Hi,With the Jira integration on Miro, are we able to create a tree view of the ticket dependencies on Miro?thanksSiva

80
S
1 month ago
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Pawel GrabowskiNew Here
asked in Ask The Community
Miro board to Microsoft PowerPoint

Is it possible to export boards created in Miro to Microsoft PowerPoint (PPTX)?

4620310
A
1 month ago
A
AoFBeginner
asked in Ask The Community
How do I efficiently copy and paste text between lines?

I have a bunch of pre-existing sticky notes, and now I’m trying to create the connecting lines between them.Here’s a screenshot showing the outcome I’m looking for, and as you can see, most of the line text has the same value:How do I achieve this outcome without a bunch of clicks or keystrokes? I currently do one of these two things:I can copy and paste an existing line, but it takes a lot of clicks to attach both ends to the correct stickies. I can start by connecting a new line between the stickies, but it takes a lot of clicks and keystrokes to find, select, copy, and paste the line text from the previous line to the new line.Is there a more efficient way of doing this so that I don't have to type and click as much?Thanks!

464
A
1 month ago
Rob van Linda
Rob van LindaNew Here
posted in Ask The Community
AI Chat and elements

Dear fellow members 🙂I am wondering a bit. When I write a prompt in the AI chat in MIRO, it get the answers allways on post-its.Example:“Please write the main features of agility” The chat delivers a  perfect answer (I’m an agile coach 😎) but when I have mutiple frames, which I mark all together, the chat will create post-its on the fly, beside the post-its.No need so tasy, that I have tried to cange this, by adjusting my prompts. I always try to find a solution. But in this case, I’m a bit lost.Can somebody helpt me and/or gie me an explanation? I would really appreciate it, because I would move forward 😉Thanks in advance for your kind and valued help! Best regardsRob

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Rob van Linda
1 month ago
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Asa BuehlerNew Here
asked in Ask The Community
Miro AI not working with tables

I am trying to summarized interview responses for a project I am working on. They are in a table format but whenever I go to use Miro AI features it only talks about tables but not the content in them. It doesn’t seem to be taking into context the content of the table but only that it is a table.  Thanks for the help!

190
A
1 month ago
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Elena HullBeginner
asked in Ask The Community
Issue with Miro Whiteboard Functionality

I am a mathematics tutor and have been using Miro Whiteboard to facilitate my lessons with my students. I greatly appreciate the platform, especially for its ability to allow me to write equations and draw diagrams in real-time.However, I recently encountered a significant issue: I am currently unable to write on the board and can only type. This limitation affects my teaching, as I rely on the ability to use different colors and handwriting to explain concepts effectively.Could you please assist me in resolving this issue? I look forward to your guidance on how to restore the full functionality of the whiteboard.Thank you for your attention to this matter.Best regards

314
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1 month ago
A
André HanssonNew Here
posted in Ask The Community
Working with layers

 Do you have any plans of introducing layers? I have a huge Architecture Drawing where I want to create layers so different people can contribute to add content in different layers.Best Regards,André Hansson

1254217
Brandon Lee
1 month ago
Jan Holzer
Jan HolzerBeginner
asked in Ask The Community
Line jumps not working ?

Hello,this might be a silly question …I am trying to get line jumps to work but so far have no luck in doing so …I have tried them with existing and new boards (just to make sure) but no availI am selecting the line type , enable line jumps and been trying various shapes/options but none seem to work. Anyone has run into this ? Figured I would ask in case it is something simple :)  

6568
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1 month ago
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xnivaxhzneBeginner
asked in Ask The Community
is there a shortcut on miro to go to linked item from an object?

 Currently I have to click the marked arrow to go to the linked item. But is there a shortcut on miro to go to linked item from an object? 

255
X
1 month ago
A
AlexDNew Here
asked in Ask The Community
iPad magic keyboard trackpad: Two finger pinch doesn't zoom in/out

When pinching with two fingers on the Magic Keyboard trackpad, the workspace doesn’t zoom in or out. Instead, the entire Miro app window is being resized. Use iPad Pro 13 with Magic Keyboard

260
A
1 month ago
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