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magic link send on webapp and ipad app stay clocked

  • September 13, 2026
  • 4 replies
  • 75 views

Hello,

On ipad pro, rhe mail link open the webapp and the app miro stay lock on the the screen with the boutton to ask the magic link.

September 29, 2026

Hi everyone! Thanks for following up!

Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

Please note: if you've used a social sign-in like Facebook or Microsoft before (and still have access to it), you can use that to log into your account and access your team.

4 replies

Eca
Mironeer
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  • Mironeer
  • September 14, 2026

Hi ​@Panissier Thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.


  • New Here
  • September 17, 2026

Hello, I have exactly the same issue. how could I fix it so i can use the app instead of the web app? Thank you in advance!


I have the same iPad issue. The magic link opens the web version, but the Miro app stays on the sign-in screen. I’ve requested a new link from the app and reinstalled it.


Eca
Mironeer
Forum|alt.badge.img+5
  • Mironeer
  • September 29, 2026

Hi everyone! Thanks for following up!

Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

Please note: if you've used a social sign-in like Facebook or Microsoft before (and still have access to it), you can use that to log into your account and access your team.