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Starter plan subscription issue: Billing for two members instead of one

  • September 28, 2026
  • 2 replies
  • 37 views

Good day, Miro Team and Miro Community!

I need your support regarding my Starter Plan subscription. I would like to make a payment, but the billing system is charging me for two members instead of one, and it does not give me an option to select just one member.

In fact, I am the only person on my team and the only user of the account. However, the minimum number of members available for billing appears to be two, not one as before.

Could this be a system glitch or is this a recent change to Miro's billing policy?

I would like to continue using Miro as a single user, as I did before. Could you please advise me on how to resolve this issue and set up my subscription and payment for one member instead of two?

Thank you very much for your support. I look forward to your assistance.

    2 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • September 28, 2026

    Hi ​@Galym Ka ,

    Thanks for reaching out! The Starter Plan currently has a minimum requirement of 2 licenses, even if you’re the only person using the team. (Miro Help Center)

    Since you’re seeing a different billing setup from what you previously had, I’ve converted your case to a Support ticket so the Billing team can review your specific subscription and advise you further.

    Please bear with the team, as they’re currently handling a high volume of tickets, so their response may take a little longer than usual. Thanks for your patience and understanding!

    Eca :)

    Hello ​@Eca,

    I have basically the same questions as ​@Galym Ka 

    Could you please advise me too? Thank you!

    We’re Giving Away a 1-Year Miro Business Plan to 3 r/Miro Members!

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