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Question

Need help changing Team Admin and accessing billing invoices

  • September 29, 2026
  • 1 reply
  • 7 views

Hello,

Our team is currently unable to manage administrative access because the previous Team Admin is no longer available, and the email address associated with the team's billing/account management is no longer active.

We need assistance with two issues:

  1. How can we transfer or assign the Team Admin role to another active member when the current admin is no longer available and the associated email account is inactive?
  2. How can we access or recover past payment invoices that are currently associated with the former administrator's profile? Our accounting team requires these invoices for record-keeping purposes.

Has anyone experienced a similar situation or can advise on the best way to proceed?

Thank you in advance for your help.

    1 reply

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • September 29, 2026

    Hi ​@Luciana Kotler 

    Thanks for reaching out. Since the current Team Admin is no longer available and you also need access to past billing invoices, this will require a review of your account setup by Miro Support.

    I’ll convert this post into a Support request so the team can review the situation and advise on the available options for transferring administrative access and retrieving the invoices.

    Please avoid sharing any account or billing information publicly here.

    Eca :)

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