Ask the Community

A specific board I’ve been working on for over a month suddenly won’t load in any browser or device. (Other boards work fine.) I’ve been trying throughout the day with no luck. The board get’s stuck on a gray screen with a “connecting...” message on mobile or “Connection restored” message on desktop. I’m wondering if anyone can help meet access to this board please?  

I built out a blueprint but every time I go to use it, it tells me that there is an error creating the space. I am newer to Miro, but was able to get this to work the other day when I had less boards in it. Most of these boards are just placeholders for me and there’s nothing in them at the moment. Anyone know what to do? This is what I receive after I click “create space” 

Добрий день! Не можу завантажити 1 з двох безкоштовних дошок на міро. Звільнила кеш, оплатила більшу памʼять в іcloud, спробувала зайти і з додатка, і з браузера на різних девайсах, дошка не відкривається. Починає завантажуватись і зупиняється на 20% з білим екраном. Що робити?🙈

Hello.For context, i just used the board less than an hour before the problem appeared.  My friend and I use boards for our projects, and we have 3. I can access only one of the three. The others it just writes “Connexion established” over and over without loading. I just used one of the two I can’t access now less than an hour before it did that. My friend is the owner and she didn’t change any permissions.

Looking to make the switch to a different platform until this board loading issue is fixed or ideally even permanently since Miro has had this lagging issue for over a year now. Does anyone have any suggestions? And it would be awesome if the other service could have things copied and pasted from miro onto it

Dear Miro Team,My name is Yasia, and I’m an online English teacher from Ukraine. I regularly use Miro to make my lessons interactive and effective, and it has become an essential tool in my work.I know the Education Plan is for accredited institutions, but since my school isn’t officially accredited, I’d be very grateful if you could kindly grant me access as you’ve done for other Ukrainian educators.Thank you for your support!Best regards,Yasia

I had a board from 3 years ago, I left it there.I went in today and realised it’s disappeared and tried to pay for the plan to restore it. However, that’s not possible. Is there anyway that it can be restored? Please help.

One line text is always trailled with an empty character (space?)This confuses centering text

Hi everyone,I need some urgent advice because I’m in a difficult situation with my Miro account. By mistake, I deleted my entire team. Now I cannot access any of the boards or settings from that team. I know teams are the “container” for boards, members, and billing, but I was surprised that after deletion there is no trace at all in my account. That team also had a pending invoice for the subscription renewal. After deleting the team, this invoice completely disappeared from my billing section, and I’m not sure if it will still be charged or if it was automatically cancelled. At the moment I had to create a new team with the Free plan to keep working, but,I’m worried about the work I lost in the deleted team, I’m also worried about the unclear billing situation.I’ve already opened a ticket with Miro Support, but while I wait for their answer, I’d love to know if anyone here had a similar experience.Is it possible that Support can restore a deleted team (or at least the boards)?What

Dear Miro Team,My name is Diana, and I’m an online Ukrainian teacher from Ukraine. I teach private lessons and regularly use Miro to make my classes more interactive, engaging, and visually clear for my students. It has been an invaluable tool for both lesson planning and helping learners stay focused during our sessions. I am a principal at a licensed educational institution, so I can provide an official certificate of employment at the school if necessary.If there’s a way to receive free access in my case, I’d truly appreciate it. I’m happy to provide any documents needed to confirm my role.Thank you very much for your time and support!Warm regards,Diana

Hello,I am from Ukraine and I’ve heard that Miro provides free access or special support for Ukrainians. Could you please confirm if such help is available now and how I can apply for it?Thank you in advance!

Dear Miro Team,My name is Anastasia Rybenko. I help Ukrainians learn Polish, and I would like to ask if there are any special programs, discounts, or humanitarian access options currently available for Ukrainian users.Thank you in advance for your support and assistance.Best regards,Anastasia Rybenko.

https://community.miro.com/ask-the-community-45/my-cursor-is-shifted-down-24018 Пробывал - не вышло, курсор смещен во всех браузерах.

All of my diagramming shapes and lines have moved away from the templates. It has happened to the entirety of my board so all of my work has been ruined

Hi Miro community,We’re working on documenting a large number of processes across many different departments in our organization. Each department has multiple high-level processes, and each of those processes has several sub-processes.Example - 8 Departments, Each departments have 10 to 15 high level process, Each High level process has 15 to 20 subprocesses, may be sub processes itself has Sub-sub process.1. Finance Department - Payment Process - Inside payment, Reimbursement process is one of the sub process - Inside Reimbursement process, I have Employee permanent is separate process, Employee in contract has separate process.What is the best way to structure and organize this kind of large-scale process documentation in Miro? How industries handling this kind of scenario?Would love to hear how others have approached this and if there are any best practices or recommendations from Miro?Thanks in advance!

It's extremely annoying. I have a pro account, and yet whenever I log in, the dashboard defaults to boards shared to me. From others. This seems backwards, and I can't find a setting to rectify this. Am I missing something? How can I make it so when I sign in, I'm in my dashboard. This has nothing to do with cookies, or session data as it really doesn't make any difference / matter which board I was in last.

Miro seems to have some serious privacy issues. My collaborators can see private boards that they should not have access to, and I can see boards from my collaborators that I should not have access to.On top of that, Miro has ongoing server issues. My account on computer and tablet appear as separate accounts, even though I use the same email and password. As a result, I see different boards depending on the device.Finally, Miro’s customer support is practically nonexistent. Does anyone know how to fix these issues? Or, even better, does anyone have recommendations for online whiteboard alternatives? Given Miro’s problems with such basic features, the bar is not set very high.

Hello!I have a question about the Tables (Beta) feature that's recently been introduced to MIRO: https://help.miro.com/hc/en-us/articles/22760922335506-Tables-BETA#:~:text=Create%20a%20field&text=Click%20the%20%2B%20icon%20at%20the,fields%20and%20Custom%20field%20types. I'm a big fan of this more "traditional" table setup and the robust ways to group and organize the table. After spending some time using it, I am wondering if certain features are currently possible or might be available in the near future:I can't seem to re-organize columns, I'd expect I could click & drag the column names at the top to reorganize them Hiding a column and unhiding it causes the column to appear at the far right end of the table, which further exacerbates issue 1 with not being able to click-drag to reorganize columns I can't seem to figure out how to embed an image into a cell or field. For example, I have a table for art production tasks that outlines assignees, status, a text description, and

Getting this error when i try to use the Chrome extension from Miro.  I have uninstalled it and reinstalled it and made sure I’m logged in to Miro for that browser. Also tried different browsers.What else can I do to troubleshoot this?  

I’m using the Kanban tool and running into a limitation with tags. It seems I can’t edit or delete the tags I create on Kanban cards, and I also don’t see a way to change their colors. Am I missing something, or is this a current limitation of Miro’s Kanban feature?

Hello! Someone paid for my subscription today, I didn’t do it. When I recieved a receipt by email about payment I went to my account on Miro and deleted my account immediately. I am afraid of scammers. What should I do next? Help me please

Boards get duplicatedI’m trying to organize my boards within a space, but everytime I click on a different board, the way they’re organized changes and loses the category or it makes it look like boards are duplicated. What am I doing wrong?

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

I just started a template of a timeline in Miro, I have more than 3 items on this timeline, the first 3 have the timeline bar graph on my table, but all other items aren't showing the bar graph on the table? Here’s a video of my screen so you can see the problemhttps://www.loom.com/share/bfe2d7d4e2d14dcaac4ccbde365598fa?sid=25ad97ba-a266-4d5f-82be-e380dcb2d6dc