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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,931 Topics
  • 26,572 Replies
7931 Topics
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Rob KirkNew Here
asked in Ask The Community
Shapes keep moving to the front

I have a board consisting of large squares which I’m using as a background to put small squares containing text onto.However, the background squares keep moving to the front, making the squares with text in disappear behind them.I’m the only person with edit rights, and I have checked the board history. Neither me or anyone else is moving these to the front/moving the text squares to the back. It just seems to be doing it by itself.Has anyone seen this before? Can anyone help?For now I’ve made the background squares transparent, but that kinda defeats the object of having them.

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1 month ago
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Marie SciberrasNew Here
asked in Ask The Community
Sharing Miro board with email adress for a workhop with starter plan ask me to paid ?

Hello, We have 3 licences in the start plan, I create a new board and I share with the core team of the projet 10 people with their email adresse to be able to edit it. Miro push me a message ask me to paid in 7 days. I was thinking in Starter plan we can share board and edit it with external people. What is the solution ? Did I have to move to Business plan for the 3 licences ?Thank you

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Eca
Mironeer
1 month ago
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Antonio CannistràNew Here
asked in Ask The Community
Roadmap planning template time scale

HI, i´m planning to use this template in object. but I would need to to have the time scale available not in day or week as it is now but perhaps in month/quarter. Is it possible to have it? Antonio

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Eca
Mironeer
1 month ago
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G KortumContributor
asked in Ask The Community
What is the status of Totally Random by Refractive? I have it installed in my apps and integrations, but it

Using Windows 10 Pro at work and I have it installed in my apps and integrations, but it does not appear as a tool when working on a board. It does not appear with the other Refractive apps (Power Pak, Clusterizer) in the Miro Marketplace. I just noticed today (THu 12 Dec). I had been using Miro less than normal last month, but now I will be using it regularly again. Is Totally Random being updated? Is there new pricing situation? I find this tool essential for my work.   

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1 month ago
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Nix SwanepoelNew Here
asked in Ask The Community
'Tables' from Canvas '24

I want to know how to use tables as demonstrated in October 8th’s Canvas ‘24 session using the Innovation workspace! It’s AMAZING!!!!! Is it available yet? 

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1 month ago
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Tom GranzowBeginner
posted in Ask The Community
[RESOLVED] Frames randomly change order in presentation mode

I am using frames to create a presentation.  The problem is that whenever I shut down the Miro board and then come back some of the frames have randomly changed order in the presentation.  This is in the frames dialogue box that opens.  Some of the frames just show up in a new order.  Has anyone seen this?  Do you know how to stop it?

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Eca
Mironeer
1 month ago
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Federico GarridoNew Here
asked in Ask The Community
Timelines dissapeared?

Have your timelines also dissapeared? Mine are gone and were replaced by this caption below. Any ideas on how to get them back? Maybe a board backup?  

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1 month ago
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Martin HaberstrohBeginner
asked in Ask The Community
Spaces not working in education plan? Are there limits in the number of spaces with an education plan?

“Spaces” (former projects) are not working in my education plan (if I click on them they do not react at all, means not showing the boards in this space)? Are there limits in the number of spaces with an education plan … are there technical problems with the new spaces? Whom can I ask this question?Thanks for your help,Martin

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Akshansh
1 month ago
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Vikram SaranNew Here
asked in Ask The Community
Miro Estimation Tool setting "Original/Remaining Estimate" fields instead of Story Points

I have added the Story Points field to our Jira tickets (and actually hidden the Remaining/Original estimates fields).However, even after doing this, the Miro Estimation is setting the Remaining and Original estimate fields in minutes (see History log), instead of using the Story Points field.Note: The Story Points widget correctly sets the story points (see the extra History log). 

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1 month ago
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Younes El-AzzouziNew Here
asked in Ask The Community
Story points not showing on Azure Cards

Hi all,I’m preparing for PI Planning in our team and I have added boards for the teams with user stories and features. The issue I'm experiencing is that not all User Stories do not show the amount of story points on the card. Instead I have to extend the item in Miro or open it in ADO. We have not been able to find a relation between the ones that show the amount and the ones that don’t. Has anyone experienced the same and if so is there a way to fix it so the amount of story points show on the card? :) Thanks in advance!

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1 month ago
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Liat SavinNew Here
posted in Ask The Community
becoming board owner again

I have several Miro boards, but since I was put into a team in my workplace, I can only see the boards on that team. I became editor instead of owner on all my other boards, and I can only reach them through a link that I sent the group. I cannot see them on my owner page. How do I become owner again of all my other boards?>  

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1 month ago
Angelo MOREIRA
Angelo MOREIRABeginner
posted in Ask The Community
My roadmap data is lost?!?

Is this a joke?Of course I want my data and I’m waiting to be contacted by the support team with instructions on how to do it, while finding a Miro alternative…This is not a way to deal with such an important matter.

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Angelo MOREIRA
1 month ago
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Igor342532Beginner
asked in Ask The Community
can't change grid cell color

Hi! I can't change grid cell color, it come back to previous color after miro page reload. Can you help me?  https://youtube.com/shorts/tJZ11KSk_9w

284
Eca
Mironeer
1 month ago
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Andrea LeinerNew Here
asked in Ask The Community
[KNOWN BUG] Card text shows HTML tags when exported as PDF, not just text

When I export my board as a PDF in best quality, the card text is show with html tags, instead of displaying formatted text. You can see the text in the board, and then the way it is displayed as a PDF.What can I do to fix this issue?I know about the export as image function and conversion of cards to other shapes. I specifically need cards and for them to be exported to pdf correctly. Please help! 

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Eca
Mironeer
1 month ago
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MaryamHeidariNew Here
asked in Ask The Community
Value co-creation book

This is all about value co-creation book!

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Eca
Mironeer
1 month ago
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Loek BosmanNew Here
asked in Ask The Community
I'm randomly going from Zooming to Scrolling with my mouse wheel. What's going on?

Mouse wheel randomly switches between zoom and scroll functions while working on Miro board. This inconsistent behavior occurs during regular use, making it difficult to maintain precise control over board navigation. The issue persists regardless of using the desktop app or browser version.

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1 month ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
Article: How to find (and hopefully recover) a "lost" or "missing" board

After responding to a number of posts over the years related to “missing boards” or “I am the owner of the board but am being asked to request access to it”, I decided to put together this post in order to share it with future posters in the Community to help them understand why this may have happened, and how to hopefully get their board(s) back. NOTE: This post is a work-in-progress!  Table of contentsWhy did this happen? Searching for the board link Rejoining a Free Plan using a Team Invite link Recovering the the board you created Finding out which team you were previously on Other things to checkWhy did this happen?Here is a very common scenario:Someone creates a free Miro account, which creates a Free Plan team of which they are the owner/Team Admin. They invite someone else (e.g., you) to try Miro by collaborating on one of their boards, which makes that person a full member of their Miro Free Plan team. Now that this new team member has a Miro account and is a part of a team,

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1 month ago
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AndiBNew Here
asked in Ask The Community
payment method issue

 I wanted to upgrade to Starter plan with 1 member - as I’m a freelancer.I tried it on desktop via app and then browser.Nothing seems to work and I see that it’s a reoccuring problem for many of us.Please advice as soon as possible.  

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1 month ago
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DataDriverOlavBeginner
asked in Ask The Community
Layers Function

Hello,i started to notices strange behaviour from the Layers function under certain conditions:Here i do have a Layer called “Canvas”. It contains the following build up: a transparent frame, having the name on it. This frame is important to be able to export the whole canvas including content as an image or pdf. a colored shape, just to give the coloured and visible frame the canvas as an imagethen there are several other layers. Relevant for this part of the board is the “Examples” layer which contains pre-existing sticky notes, those that you can see in the screenshot here.The “default” layer should then contain all the additional sticky notes that users are adding. There: the “examples” layer can be hidden, and then users can add their own sticky notes, within the default layer. That is the plan at least.  What happens instead is the following: Whenever i create a new sticky note, while the “default” layer is selected, and the sticky note is created ON the canvas, then this sticly

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1 month ago
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Radmila TsvietkovychNew Here
asked in Ask The Community
Timelines removed from my space - all work wasted

You deleted all my prepared roadmaps as part of the update of the Timelines tool. I do not know how it is possible to issue a new release without backward compatibility or informing users that they need to make a copy of the data somewhere else.I hope that your support team is able to restore my data, as indicated in the screenshot and will contact me ASAP. For me this data was critical and needed today 🤦 I am infinitely upset, you destroyed the planning base, this is not a customer-oriented approach.  

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1 month ago
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Goafer FreebarNew Here
asked in Ask The Community
I forgot to cancel my free trial

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ElvaMiro
Mironeer
1 month ago
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Alina ShvedovaBeginner
asked in Ask The Community
Billing issue

Hello! I've been using Miro for at least 3 years -- it's simply the best! Every year I renew my subscription. I work on my own, my team consists of  onlyme, I invite my clients just as viewers or editors. I have a question though:Today I renewed my year-subscription -- I paid 192$.But I see I have to pay 113$ more -- and I don't get how did this occure. 113$ -- what for?  Maybe my English is too poor to undestand :) I googled all the words but still have no idea what does all this mean. Please, clear this up! 

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1 month ago
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TorimcalindenNew Here
posted in Ask The Community
Figma Miro plugin not working - "Network error. Please check your connection and try again."

The plugin with figma is no longer working. I’ve used it various times, it worked successfully. Recently, it’s been flagging this error - no matter what I try to pull through. I’ve tried reducing the size of elements, attempting to pull through with other images in case the files were corrupted in some way, opening new figma file and trying to pull new things through there, and it still doesn’t work.Not sure how to proceed but this is severely impacting my team and workflow, we use figma to centralise our work and I can’t even pull through designs anymore.

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1 month ago
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David CultonContributor
asked in Ask The Community
Help finding pdf exports

Hi,Longtime Miro user. For the first time in a while, I’m exporting to pdf and I cannot find the file. Searches of help and the community say that the file should be where my browser downloads are, and this is where I’ve found them in the past. It is not there. The csv of the board can be exported and found in the downloads folder but not the pdf of the board. Have tried several times and even copied a subset of the board to a new board and tried that. Nothing.Help would be greatly appreciated!  

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1 month ago
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WonderDude234New Here
asked in Ask The Community
Why is Miro charging me for a third member when I've only used 2 of 3 paid users?

Why is Miro charging me for a third member when I've only used 2 of 3 paid users? 

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ElvaMiro
Mironeer
1 month ago
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