Ask the Community

Hello,My name is Liiana, and I am a French teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Liiana

Hi! I don’t know why but my payment for Miro was declined. It shows that it was paid but in the invoiced it says “8 days past due”.   

Hello! Love the new prototype feature! Wondering if there is a way to view my prototype on a mobile device (like a protopie). Made a prototype for our mobile app that I want my co-workers to be able to flick through on their mobile devices. When I go to the Miro app on my phone and try to present, nothing happens.Thanks!

Dear Miro Team, I hope this message finds you well.My name is Kate, and I am an English tutor based in Ukraine. I am writing regarding to a subscribtion upgrade. Recently I have learned about an opportunity of free access to one of Miro’s subscription plans, as part of your valuable support and refunds for advance payments . If this opportunity is still available, I’d be grateful for your guidance on how to apply. Thank you for supporting educators from Ukraine. Best regards,Kate

Finding it incredibly frustrating that our access to boards was shut off without notice. All we were told was that our subscription was renewing, but it apparently didn’t go through, and the sales team is completely ignoring us, which is the only way to get our renewal through. It has caused major issues for our teams. The timing could not have been worse. Our design team prefers a different program, and after this experience I think we’ll have to switch because this has just been unacceptable.

The Miro app will not stay online and is “refreshing” almost every minute. I am losing my work and my productivity is down as a result. This is not my internet as I’m testing AND using a second connection and this is still happening. I’m considering moving to Obsidian or another platform. Any fixes? Suggestions? Is there a way to speak with a human at Miro?

I want to create a Miro board but my email address is associated with the account of an organisation/team I am not part of (they have invited me to their boards in the past). How do I make my own account?I have looked at other answers which suggested the organisation could unlink my email, but they said I am not part of their team so they are not sure what to do. 

hi, i can’t seem to access my board anymore after giving the miro ai a rather simple prompt to generate a timeline. generating took a while and then stopped at about ¾, after i tried to interact, the miro screen went dark gray. now i closed and reopened the miro app several times. other boards work fine, but the one in question doesn’t. it opens with a weirdly zoomed in viewport, the blue loading indicator on the top window goes up to about ¾, clicking anything is impossible and after a while the tab goes to dark gray again. my computer is capable of handling a lot, so it shouldn’t be a hardware problem. this is my most important board at the moment and i really hope this is fixable ;( thank you and best!

Hi It seems we don’t have access to the co-ownership  (beta) functionality at my company. Is there any way for us to try it out? Would love to; we see a big need.Any plan of releasing the co-owner functionality? When??

I have a retro template board in Miro that includes an 'Action button' which generates themes from sticky notes. The button works as intended for me. However, when my teammates duplicate the template to use it for their teams, they encounter either: (1) the action button is greyed out and marked 'Unconfigured,' or (2) the button is clickable but does nothing. Oddly, for a few teammates, duplicating the board works and the button functions correctly.Has anyone experienced this inconsistent behavior with action buttons in duplicated boards, or does anyone know how to ensure the action button works consistently for everyone? Any suggestions or troubleshooting advice would be appreciated.

Dear Miro Team,My name is Yasia, and I’m an online English teacher from Ukraine. I regularly use Miro to make my lessons interactive and effective, and it has become an essential tool in my work.I know the Education Plan is for accredited institutions, but since my school isn’t officially accredited, I’d be very grateful if you could kindly grant me access as you’ve done for other Ukrainian educators.Thank you for your support!Best regards,Yasia

Hi, apologies if this is posted in the wrong place, or has been posted before but I couldn’t find similar via the search.Its my first time using Miro as have been requested to for our team project/tasks management. I don’t think it’ll last long sadly as there are key features missing that seem like huge gaps, please someone show me how to do these things if I’m wrong(!). These are all from using the backlog/timeline boards.End dates aren’t automatically populated with the “Start Date” + the “Estimate” that the users inputs. Unable to connect Start Dates to other task rows end dates, this means if a project is delayed you would have to manually change all start and end date one by one. This makes it unusable. Generally slow loading platform but that might be due to our company VPN. Can’t add multiple assignees to a task, again seems like such a day 1 feature to include. This has to be done by a workaround using a multi-level list and inpu

Hello, I set up a free Miro account before Christmas. I have just logged in for the first time since creating the account and another board has appeared. This board was created by a former member of staff back in 2024. Don’t know how its been linked to my account and I can’t delete it as I am not the board creator. Any ideas how it can be removed?Thank you in advance.  

Hello,I would like to register for an Education Plan. However, I’m a self-employed Online English and Spanish Teacher and I don’t have any educational email. I would really appreciate if you help me get this plan.

I use Miro to teach English. I found Miro during the COVID pandemic. We would have class online via Google Meet. I would present material on my Miro boards. To focus on a particular item, I would select it and press ALT+2 and the selected object would basically fill the screen. Great! I still use Miro but now we have a large interactive screen in the classroom. (Great!) It comes with a stylus (?). It is not a smartpen. Everything works fine. However, now I teach from the screen and I no longer have the keyboard nearby. I do not see a "zoom to object" on the context toolbar or the context menu.  Is there any way to "zoom to object" without using the keyboard? If so, please point the way (and I apologize for my oversight). 

I do a lot of handwritten math calculations in Miro (via Wacom tablet). Suddenly (this has never happened), about one-half of my pen strokes disappear after lifting my pen up. I’ve tried drawing in both Zoom and ConceptBoard, and this problem doesn’t happen there. Here’s a video of what happens:  

Over the last week or so I have found that sometimes ALL the sticky notes on the board lose their colour. The editor still thinks they have a colour, but that show as transparent…A page refresh doesn’t work. Anyone seen this, and have a way to fix it…?

I started getting a blue box popup today every time I open a board or go back to home. It’s the “Catch Up” popup. I find it very annoying. I tried looking in the notification settings and don’t see an entry that references this popup that I can turn off. Anyone know how to turn this annoying feature off?Thank you!

Dear Miro Team,My name is Maria, and I am writing to kindly ask whether it would be possible to receive free access to Miro. I am based in Ukraine and actively use your platform in my work, which has been extremely helpful in teaching and organizing learning materials.I would greatly appreciate your support in providing a free subscription, as it would make a meaningful difference for me in continuing my work effectively during this challenging time.Thank you very much for supporting educators from Ukraine and for the valuable tools you provide. Your platform truly helps us keep our teaching dynamic and engaging.Warm regards,Maria

Hello, MIRO team!I’m a digital marketer from Ukraine, and I would like to use all the useful tools from Miro, as they help me work and study. Recently, I found that your team offers an opportunity to use Miro tools available on a free basis.Could I also take advantage of this opportunity?My email anastasiia.ostryk@gmail.comThank you in advance!

Dear Miro Support Team,My name is Anastasiia, a private language tutor from Ukraine. I’ve been using Miro to create engaging educational content and interactive lessons for my students, especially younger learners.I recently found out that Miro provides free premium access to users from Ukraine in light of the ongoing situation. I would like to apply for this opportunity to further enhance my teaching experience and offer even more dynamic and structured lessons.Miro has become a valuable tool in my online classroom, and access to premium features would allow me to make even greater use of its capabilities.If any verification is needed, I would be happy to provide supporting documents. Thank you for your commitment to supporting Ukrainian educators during these challenging times.Warm regards,Anastasiia Hrokhovskaanasiagrohovska35@gmail.com

Dear Miro TeamI am Yelyzaveta and I am teacher from Ukraine. I use Board Miro to teach my students, it is extremely useful tool. I would like to ask if it’s possible to get a free or discounted plan for Ukrainian students. Access to more features like the timer and collaboration tools would really help improve my learning experience.Thank you for your time and support.Best wishes,Yelyzaveta elizavetaostapenko888@gmail.com

Hi.  I am currently on a standard plan, with one teram, with 11 licenses paid for, only 9 of which are used.  I want to create a new team.  How do I transfer my unused licenses to the new team?  Please and thanks!

RECEBI UMA COBRANÇA ABSURDA E SEM A MINHA AUTORIZAÇÃO, mas não sei como resolver / I received an absurd bill, but I don't know how to resolve it.

Dear Miro Support Team,My name is Olena, I am an English teacher from Ukraine. I love using Miro platform to create interesting lessons for my students. My work became easier with Your platform, I love the flexibility and placement of tools that help a lot.I have heard that Miro has extended support to Ukrainian users due to the ongoing war in our country. I would be truly grateful if I could be considered for access to premium features. It would greatly enhance the quality of my online teaching and allow me to structure lessons better.Thank you very much for your continued support of Ukraine.Best regards,Olena