Ask the Community

I need to use miro ai prototyping but it is asking me to complete the trial first, I have already purchased the business plan, and I need this feature now. I even cancelled the trial period but still wasn't able to add on miro ai prototyping feature , Need help on this one

Can you hide the bar at the bottom when embedding a board in Notion, for example?

Hola, no puedo contactarme con soporte porque no me sale ninguna de las opciones que mencionan Agregue los datos de mi empresa sin embargo la factura me la hicieron a mi nombre, necesito ayuda con ello para poder registrar este gasto a nombre de mi empresa por favor

Dear community,can anyone help?We have a new colleague. She is a former colleague who returned after a couple of years working for another company. She has the same email address as she used to have before she left.I added her today as a user to our account. Everything seemed fine, even her old profile picture showed up. BUT: She cannot login, since she doesn’t receive ANY emails from Miro. Is it possible the her old user profile is still active or at least existent, so that it blocks the newly created user with the same email address?She doesn´t show up in deactivated users. I already checked that.Best,Anja

Dear Miro Community & Team,I am currently using the free trial of Miro and have registered my card for monthly payment. I want to cancel my subscription but it won’t let me. Therefore, I would like someone to cancel my subscription to ensure it doesn’t transition to a paid plan after the trial period. I kindly request your assistance in canceling all payment-related details and subscriptions linked to my account.I would greatly appreciate your prompt help in resolving this matter.Thank you very much!

Hi all. This is a question about using Miro as a personal tutor. I have been using the free trial, and I like Miro (after using losts of other platforms).Which plan do I need?I have 15 students, so I need 15 separate whiteboards to work on.Each board will have only 2 users, myself and the student.I am not is the US, and I am not working in public education. Which paid plan do I need?Thanks!!

We have a board that we would like to share with customers that uses the Flip Cards (Which are amazing!!) , however, if we share the board in View Only with our customers this flip action cannot be used? What is my best option here to get this working but to not allow customers to change the board content? 

I have a question regarding education plan privileges and add new administrator. I have a free Miro account, and I’m currently helping my teacher who in on Educator Plan and conduct some in-class activities. Now my teacher wants me help ma arrange some boards in the space folder, however, his plan currently allows only ONE admin to remove existing boards. I’m asking if he leave the team and name me as the new administrator, can he join in again as a member, aslo it that possible if we can use the Education plan privileges as usual

Hi ,I’m creating an organization chart in MIKO and I’d really appreciate your help.Does anyone know how to increase the font size of the text inside the chart boxes?  I’ve tried all the editing tools I could find and also attempted copying larger text from outside sources — nothing seems to work.Would love any tips or ideas. Thanks in advance!

Я на бесплатном пакете. 1. Почему-то после того как я нажал “замочек” - заблокировал фрейм или картинку - нет возможности разблокировать этот фрейм или картинку - кнопка “замочек” становится неактивной и “unlock” тоже неактивна. 2. И на новом фрейме и при работе с картинками - не работает меню “три точки” что находятся справа в меню управления фреймом или картинкой...просто ничего не происходит при нажатии.Подскажите пожалуйста как это можно устранить?Или эти функции отключены на бесплатной версии? Но я виже в инструкциях на Ютуб что это работает на бесплатной версии…Помогите пожалуйста! 

I got an email from Miro saying PayPal service has invited me to edit a Miro Payment approve. The message said the following: Your account has been charged with 335. 60 USD from your  account it will be show in your account within 24 hours. please get in touch with our Customer Care immediately to stop the payment or request a refund.

I am at BU and am trying to export from my Miro and the vector option doesn't come up- It was operating this afternoon while working with a colleague and now late at night I’m trying to export something and it isnt allowing me to- PLEASE HELP 

Since today, the options “Bring to front,” “Send to back,” and “Bring forward” no longer work in Miro. In the toolbar, the last box with the three dots only shows the word “More”, but the dropdown menu with additional options (such as Paste, etc.) no longer appears.This makes it impossible to arrange objects on the board as before.Could you please look into this issue?

The banner continues to appear even though the card payment method has been changed.So, a red banner pops up on the board regarding the payment. When I click “update your payment details”, it moves to the 404 page. I try to change the card, but nothing improves. What should I do?Note:I am using Windows and Microsoft Edge.The Screenshot 

“Documents” are completely unusable.I take the time to setup headings, lists, etc.When I click out of the document so I can exit edit mode and go to something else, it arbitrarily deletes text, jumbles lines together, etc.It’s a living disaster.I can edit and fix it all again, but as soon as I click out, it happens again.Below are before (while in edit) and after (after clicking out) screenshotsBefore exiting edit modeafter exiting edit mode 

Hello, I have a business account where the team admin is no longer with our company, but the account continues to be charged to our card. I would like to deactivate this subscription and remove our billing information completely. I cannot do so without admin rights, and cannot assign/unassign them in the current state. Any help here on the solution I may be overlooking?  

We get billed monthly by Miro, but we don’t know who in our copmany uses it.We cannot contact Miro support since we don’t have a paid plan, and we don’t know who in our company does.Does anyone has an idea how we can get support for this?

​@Miro Community Team ​@Miro Support Team Hi. I got an email stating that I will be charged through PayPal for $335.60 for a subscription. I didn't know this company existed until I got that email and had to make an account just to get here to make a complaint/support ticket.You need a better way to contact support aside from making an account and messaging the community board.

I just paid for a starter plan for my account and received a receipt, but I’m noticing that when I return to my account, it’s still showing as a “free” status. Any thoughts on how to fix?

Hi,I contacted Miro re: an Educational account, two weeks ago and have since heard nothing back, apart from the initial acknowledgement!In the meantime, I have been working on creating activities for the board, but am wondering if this is now a waste of my time.  Is it possible to receive a response soon please as I was initially intending to use MiroBoard for a teaching session next week, with access to hundreds of University students.  It would be helpful to hear asap. Thank you,Kathryn

I received what I believe is a scam email today telling me my account was about to be charged.   I want to cancel completely. the support on this site is horrible.  I can not find info on if I was billed, I can not contact customer service, there is no unsubscibe option. AND I’ve been exposed to a scam.   How do I unscubscribe from MIRO? 

Dear Miro Community & Team,I am currently using the free trial of Miro and have registered my card for annual payment. However, I cannot find any receipt or subscription-related details anywhere in my account, which is quite confusing.Therefore, I would like to cancel my subscription to ensure it doesn’t transition to a paid plan after the trial period. I kindly request your assistance in canceling all payment-related details and subscriptions linked to my account.I would greatly appreciate your prompt help in resolving this matter.Thank you very much!

The is the rule about 3 free boards. I have created only 3. The boards have been inaccessible since yesterday. Aren't there three that are free?

Hi! My name is Iryna and I am a teacher in Ukraine, Kyiv. I teach both kids and adults and my major is English. I kindly ask if there is a possibility to get free access to the Starter plan (team size: 1 member) for Ukrainian educators. This would greatly support the learning process for me and my studentsBest regards,Irynairinakalina2353@gmail.com

Dear Miro Team,My name is Julia, and I am a teacher from Ukraine. I have been using Miro with my students for almost three years, and it has become an essential part of my teaching practice. Your platform helps me make lessons more interactive, engaging, and collaborative, which is especially important in the current circumstances.I have heard that Miro offers Ukrainian educators the possibility to upgrade their plan for free, and I would be deeply grateful if I could be considered for this opportunity. Access to all the interactive features would allow me to better support my students and provide them with a more stable and inspiring learning environment.Thank you very much for your attention, your generosity, and for supporting teachers and students in such difficult times.With gratitude,Julia