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Question

Refund for incorrect billing

  • October 8, 2026
  • 2 replies
  • 11 views

I never purchased a Team plan, never intended to assign paid licenses to other users, and never authorized Miro to automatically convert a simple view-only shared link into paid user seats.

I just received a bill for $837,34 and last month $92.80

Please refund and charge instead $10 per month or $96  for a year (prefferred).

I see “Your plan will renew on September 8, 2027, charging your credit card $96 for 1 license.” but also “You have 10 licenses (1 allocated).Change team size” which does not make any sense.

I only ever wanted 1 license.

 

2 replies

  • Author
  • New Here
  • October 8, 2026

This is for Your receipt from RealtimeBoard Inc. dba Miro #2879-9161


Eca
Mironeer
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  • Mironeer
  • October 8, 2026

Hi ​@JoakimMarner 

Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!