Accidentally deleted my paid team today — need human support to recover boards (ticket #1040937)

Hi ​@Kate Prykhodzka, thanks for providing these details. I understand how urgent this is, especially with important work affected by the deleted team.

Since you already have an open Support ticket (#1040937), the team will need to review your account and the deleted team to determine what recovery options may be available.

Our Support team is currently handling a high volume of tickets, so responses may take longer than usual. I’ll also follow up internally to check on the status of your case and make sure it’s being reviewed.

Thanks for your patience while the team looks into this.

Thank you for your response and for following up internally.

Unfortunately, I still haven’t received any update from the Support team regarding my ticket. The deleted team contains very important information and work that my company urgently needs, so this situation is having a significant impact on us.

I would really appreciate any update on the status of the case and possible recovery options. I sincerely hope this can be resolved within the next few days, as recovering this data is extremely important for our company.

Hello Miro Community Team,

Could a Miro staff member or community manager please urgently escalate my case to a human support specialist and a support manager?

My support ticket numbers are #1040944.

On Friday, October 2, 2026, I accidentally deleted the paid Starter team that I administered. Before deleting it, I transferred ownership of important work boards to my colleague. I mistakenly believed that the boards would remain available to her, but I had not moved them to another team.

After the deletion, all boards disappeared, including my personal boards. I have no backups.

I contacted Support on Friday morning. It is now the evening of Monday, October 5, and I still have not received a response from a human specialist. The replies are explicitly identified as AI-generated and repeatedly suggest recovery steps that are unavailable in my account.

To clarify:

• My Miro profile still exists, and I am signing in with the same email address.

• I was the administrator of the deleted paid team.

• I cannot access the Teams → Deleted → Restore team option.

• An original board link does not open or offer a restoration option.

• The team was deleted only three days ago.

These boards contain work that is EXTREMELY important to my company!

I urgently need someone to investigate the actual status of the deleted team and determine whether its boards can still be recovered.

Please help escalate this case to your support managers and the technical team responsible for recovery. I am requesting a human response today, even if it is only to confirm that the investigation has started and provide a clear timeline.

I can provide account details, billing records, and board links privately.

Thank you for your help,
Kate

Hi ​@Kate Prykhodzka, thanks for following up and for providing the additional details.

I understand how urgent this is, especially since the deleted team contains important company work and you’ve already been waiting several days for a response. Our Support team is currently handling a high volume of tickets, which may result in longer response times than usual. 

I’ll check internally on the status of your case and will let you know if there’s an update from the team.

Thanks for your patience and understanding.

Hello Miro Community Team,

Could a Miro staff member or community manager please urgently escalate my case to a human support specialist and a support manager?

My support ticket numbers are #1040944.

On Friday, October 2, 2026, I accidentally deleted the paid Starter team that I administered. Before deleting it, I transferred ownership of important work boards to my colleague. I mistakenly believed that the boards would remain available to her, but I had not moved them to another team.

After the deletion, all boards disappeared, including my personal boards. I have no backups.

I contacted Support on Friday morning. It is now October 8, and I still have not received a response from a human specialist. The replies are explicitly identified as AI-generated and repeatedly suggest recovery steps that are unavailable in my account.

To clarify:

• My Miro profile still exists, and I am signing in with the same email address.

• I was the administrator of the deleted paid team.

• I cannot access the Teams → Deleted → Restore team option.

• An original board link does not open or offer a restoration option.

• The team was deleted only three days ago.

These boards contain work that is EXTREMELY important to my company!

I urgently need someone to investigate the actual status of the deleted team and determine whether its boards can still be recovered.

Please help escalate this case to your support managers and the technical team responsible for recovery. I am requesting a human response today, even if it is only to confirm that the investigation has started and provide a clear timeline.

I can provide account details, billing records, and board links privately.

Thank you for your help,
Kate

It's been almost a week, and still no one has contacted me! Now I'm in danger of being fired! Please, I need to recover these files! 

It's been almost a week, and still no one has contacted me!

Now I'm in danger of being fired! I need to recover these files! 

Hi ​@Kate Prykhodzka thank you for following up! I’m sorry this is still unresolved, especially given the impact this is having on your work.

I’ll raise this internally so the team will be informed. Appreciate your continued patience while the team looks into it.