Unanswered questions

Hello,Could a Miro community moderator please help escalate support ticket #1040937 to a human support specialist?Today, October 2, 2026, I accidentally deleted the paid Starter team that I administered.Before deleting it, I transferred ownership of the important work boards to my colleague. I mistakenly believed that transferring ownership would keep the boards available to her. However, I had not moved the boards to another team.After deleting the team, all its boards disappeared, including my personal boards. I have no backups.I have already contacted Support, but the responses are identified as AI-generated and repeatedly suggest the same recovery steps, which I cannot access: I can still sign in using the same email address associated with the paid team. I cannot find the deleted team or the Teams → Deleted → Restore team option. I tried an original board link, but it does not open or offer a restoration option. The deletion happened only a few hours ago, not more than 90 da

I am locked out of a Miro account that was very important to me after the recent move away from email and password logins. Can someone from the help team please create an issue for me? I am creating this post from a secondary account

I was told that a login email was sent, but I haven't received it, so I am unable to log in.I’ve checked my spam folder as well, but there is no email there.

Hello Miro Support Team,I'm experiencing an issue with editing my boards after my free trial ended.I currently have a Free plan and only 3 boards in my team. However, one of them is still locked in View only mode.Here is what happened: After my free trial expired, one of my three boards became view-only. I checked the permissions: I am the owner of all three boards, and my team has Editor access. I duplicated the locked board. The new copy became editable, but another previously editable board was automatically switched to View only. I deleted the original locked board, leaving exactly three boards again. However, the other board remained locked in View only mode. Current situation: I have exactly 3 boards in my team. I am the owner of all of them. Editing permissions are correctly configured. Only 2 out of 3 boards are editable. The board "Дмитрий. Математика 9кл" remains locked. As I understand it, the Free plan allows users to edit up to 3 boards, so all three should

Hello Miro Community Team, I am using a Miro Education account and urgently need help restoring access.I transitioned into a new role at my university, moving from a project staff member to a Project Lead within our teacher education department (Lehrerbildung). Due to this promotion and change of department (Zentrum für Lehrerbildung → Prorektorat für Studium, Lehre und Internationalisierung), my official university email address was changed, and my previous inbox was deactivated.Now, Miro is requesting a confirmation link sent to my old, non-existent email address, completely locking me out of my account and my boards. Could a Miro team member or moderator please convert this forum post into a private Support Ticket? I need to safely share my old and new university email details with the support team so my account can be updated to the new address. Thank you very much for your help!

So I’ve lost access to my board. As in, it will not load. I deleted Cookies, cache, switched Browsers, downloaded the application, restarted my pc, it has not worked for a few weeks now. Does anyone have an idea why? And how I can fix it?  

Hi,I would like to make an app based on miro that would be focused on general cabinet design and kitchen design.I need to limit the abilities of miro so it would be easy enogh for carpenters to work with the app.The app is to be marketed seperatly

Hello Miro Support Team,I am trying to apply for the Miro Education Plan as an independent professional educator. Unfortunately, the online application form is not submitting because I do not have an institutional educational email address.Could you please convert this forum post into a private support ticket for manual verification? I have my formal Teaching Diploma, official self-employed tax certificates and a link to my professional tutoring profile on the Profi marketplace ready to send directly to the support team to confirm my educator status.Thank you for your assistance!

So Miro had an update and now I have no access to anything I have done in the past before October 3rd. I don't know if it has to do with the update or if there is something I am unaware of, all I know is I lost access to what I was developing and now I have to start from scratch. Any direction would be a great direction to start trying to figure out what happened. 

I don’t know why I am being charged a monthly Miro subscription, and I would like to cancel the subscription.  I have 2 accounts, one is Enterprise level through my job, and the other is a Free account for personal use.  In either scenario, I should not be paying a subscription.  But I can find no evidence in my profiles for either account about my billing status, I can’t even locate the billing feature since it doesn’t appear in the left hand menu.  There is no customer support phone number to have someone help me figure this out.  Has anyone had the same issue, and how did it get resolved?  Thanks. 

I am using the tablet to write notes for my CS courses and I find that every couple minutes or so, the application fails to register my writing. I am using an apple pencil. This happens for like 2-3 seconds, where I would have to stop writing and then start writing again. This is a problem because I lose my train of thought and get distracted or frustrated.This is a great application to collaborate on where I can see real-time updates between any device, but this issue is so big for me as it relates to the biggest reason why I would use this app - Writing and drawing.For example, I would possibly use it in a coding interview, but I cant because I am aware of the bug, which could potentially affect my interview performance if i get distracted by its issues.

How can I log in to Miro running on a Webex Board when the email link just logs me into Miro running on my Mac?

I am not able to pay with a VISA card. I am getting error saying contact your bank. I did and they said that merchant doesn’t support the strong authentication methods that credit card requires.How can I proceed with the purchase?

Why am I getting: “You've reached the 3-board limit. Upgrade to unlock unlimited boards, guest access, and more.” notification when I haven't created any board yet?Boards in this team underneath says: “No results found” when filtering boards “Owned by me”.Thanks for a helpMy user page says: Content created0 boards   0 spaces   0 templates

Hi, I applied for a miro education account a few days ago, (Almost a week) and I havent received any emails confirming the application has been received or approved.How long should this take, and can it be approved soon please (Upcoming deadlines etc)?Thanks! 

My name is Vadim and I am an Englisch tutor in Ukraine. I have been using Miro for a few months and only recently learned that it offers free premium access to educators in Ukraine. I would be really grateful for the opportunity to receive this access, which would allow me to make my lessons more  interactive for my students.Thank you for your support Vadim Niokolayenko  

Dear Miro Team,I am reaching out regarding the support initiative currently available to users in Ukraine. As someone who regularly uses Miro for teaching, I would be very grateful for the opportunity to access the platform’s full functionality through this program.The platform has become a very valuable part of my work. Its advanced features allow me to organize lessons more effectively, create interactive learning materials, and make the learning process more engaging and convenient for my students. I have found Miro especially useful because it gives me much more flexibility than traditional teaching tools.As a Ukrainian educator, I would be very grateful for the opportunity to continue using the full functionality of Miro free of charge under your current initiative supporting Ukrainian users. Thank you very much for your attention and for the support you provide to Ukrainians. I truly appreciate Miro's efforts to make its platform accessible to people who need it during this diffi

Dear Miro Team,My name is Yuliia, and I am an English tutor from Ukraine. I use Miro to create interactive and engaging lessons for my students.I would like to kindly ask if you could provide me with a free Miro subscription or educational access for teachers from Ukraine. It would be a great help for my teaching.Thank you very much for your support and consideration!Best regards,Yuliia

the email associated with my account got deleted, my other email has no access to the boards on that account. I cannot login since i need to receive a one-time link to a currently non-existent email account. How do i manage this?

 The help center for Miro's free plan advises me to delete one of my three most recent boards to create a new board. This is absurd. It is a major change to the board usage policy. The introduction of this change was kept quiet by Miro. This is highly unfair behavior! As a user, I was completely caught off guard at the beginning of the school year. On top of that, I am being told that there is no significant change! Please provide an explanation.

Hello Miro Community Team,My name is Anastasiia, and I am an educator based in Ukraine. I actively use Miro to create visual materials, organize lesson plans, and conduct interactive lessons with my students.I learned that Miro supports Ukrainian educators by providing complimentary access to premium features. Could you please help upgrade my account to this program or the Education Plan?I am more than happy to provide proof of my teaching activity and identity privately if needed.Thank you very much for your support!Best regards,Anastasiia[ English Teacher / SpeakEasy online school]

I am a member of 2 Teams.  Iw ant to leave both.  I have tried to follow the instructions provided by others but I am not seeing the visuals provided.  Can anyone help me from here? 

Hi everyone,I haven't logged into my Miro account for a long time, and unfortunately, I can't remember the password anymore. The bigger problem is that the Gmail account I originally used to create the Miro account was accidentally deleted, so I can't access the recovery emails or reset the password through that address.The Miro account still contains some important information that I'd really like to recover. Has anyone experienced something similar or knows if there is another way to verify ownership and regain access to the account?Any advice or suggestions would be greatly appreciated. Thanks in advance!slope

Hi there, for the past couple of days, can’t sing in with a password, was wondering when will this be a option again?

We're experiencing a critical SSO outage and have been unable to access our Miro environment due to a SAML configuration issue.Support ticket #1039851 was opened about 24 hours ago, and the incident is affecting approximately 100 users.We would appreciate any assistance in escalating the case or providing emergency admin access so we can restore service. Thanks.