Questions & Ideas

Hİ mco@jtr.org we have business membership and i purchased prototypes but any time we click to prototypes, it is showing the offer landing page and it is not getting activated. PLS help urgently 

Dear Miro Team,My name is Karyna and I am an English teacher. I've heard that Ukrainians can get a free subscription to your board. Could you tell me, please, if it is still possible? Thank you in advance. 

Hi all,Within the last week or so I can no longer see the users in my admin dashboard. I can see that 100 out of 100 seats are taken, but the list of users with ability to delete them, are no longer visible on the page.Anyone had the same experience? Is it a bug or a feature to make it impossible to delete users?Thanks!Claus

Hello,  I had two boards that have been recently edited by the support team and now I can not access my boards. Why is the happening? I have the miro code but not the link, can I still access these boards??

Hi, how are you doing there? Does anyone know if Miro works with the new Qualcomm Snapdragon X Elite processors? I've looked at the compatibility list posted by Windows here and I don't see it. If so, any information on whether this is being worked on and when it might be supported? Thanks a lot.

Hi all,How to export a frame as image using the REST API ?Thank you for your support!

Dear Miro Team,I am writing to you regarding the subscription plan. I found your wonderful platform a few years ago. I've been testing it for a my work and it's perfect for me and my students. Beeing a teacher in Ukraine is a challenging task, so I want my students have an access to my lessons any time they have a chance (or just electricity). As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet.So I would like to know what I should do next and how to get those perks. Thank you in advance!Elizabeth 

Hello!I have an educator account and I am unable to view the user list as an admin anymore. I want to remove users from my team, but the ‘all users’ tab is only giving me an overview. I used to be able to see all users below the overview section in the picture below, but it appears to be gone.   I even attempted using Miro in a private browser - thinking it was due to cookies/stored caches, but I still get the same result. Has anyone else run into this issue?  I also tried deleting the team to start over, but I received  404 error that something went wrong. So I’m at a loss here. Any help would be greatly appreciated!

Hello,I’m a user from Ukraine and I’d like to ask if Miro currently offers any free plans, extended trials, or special discounts for Ukrainian users or educators.I couldn’t find up-to-date information on this, so I would really appreciate an official clarification.Thank you in advance!

Hi Miro Team,I’m running a small online German language class. I’m interested in using Miro to create individual boards for each student, so I can manage their work privately and efficiently.Before committing to a paid plan, I would like to explore the platform and test which plan would best suit my needs. Would it be possible to get a trial period to evaluate featuresThis would help me decide which plan (Starter, Business, etc.) is the most appropriate for my classes.Thank you for your time and consideration. I look forward to hearing from you.Kind regards,

Dear Miro Team,I am a user from Ukraine and regularly use Miro in my work.Currently I’m teaching more than 3 groups and would love to be able to use more. then 3 boards as a part of premium subscribtion.The rumor is you can assist on the way and grant a few months for free for Ukrainian users.Thank you for your time and assistance.Best regards,Ana

Dear Miro Support Team,My name is Yana, and I am an English teacher based in Ukraine.Due to the ongoing war, educators here continue teaching under extremely challenging circumstances while facing significant financial limitations. Interactive tools like Miro would greatly support my work by helping me create engaging and well-structured lessons for students who need stability and motivation.Unfortunately, I work as a private tutor, supporting learners of different ages, and therefore I am not eligible to apply for the Educator Program you offer. Despite this, my work is focused on education and meaningful learning during these difficult times.I would be grateful if you could let me know whether free or discounted access to Miro is available for educators affected by the war. Your support would make a meaningful difference in continuing quality education.Thank you for your time and for supporting teachers worldwide.Warm regards,Yana

I received an email from this address. Is it a valid Miro email?your@product.miro.comSubject: Last chance: Get $25 for sharing your thoughts on Miro

Good morning,For the past few days, our team has been having trouble using Kanban.We're adding items, but after reopening the board, some of them are blank—there are labels but no text. Please check.Regards

Hi, what's going on with Frames' PDF export? Rotated text causes absolute chaos in the PDF and the link underlines are rendered shifted. This happens to all the users I know and only since the last update. Can you fix this again? I use this feature very often to share content with clients.

Dear Miro Team,I am a user from Ukraine and regularly use Miro in my work. The platform is extremely helpful, and access to premium features would allow me to work more effectively.I have heard that users from Ukraine may be eligible for a free subscription. Could you please let me know if this option is available and how to apply?Thank you for your time.Best regards,Roman

Hello,My name is Anastasiia, and I am an English teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Anastasiia

import miro_apifrom miro_api.models import PositionChange, FixedRatioGeometryfrom miro_api.models.upload_file_from_device_data import UploadFileFromDeviceDataaccess_token = '<access_token>'board_id = '<board_id>'miro = miro_api.MiroApi(access_token)img_path = r'<path_to_image>'img_upload_data = UploadFileFromDeviceData(title='img_title', altText='img_alt', position = PositionChange().from_dict({'x': -400, 'y': 350}), geometry = FixedRatioGeometry(height=300))miro.create_image_item_using_local_file(board_id_platform_file_upload=board_id, resource=img_path) # THIS WORKS OKmiro.create_image_item_using_local_file(board_id_platform_file_upload=board_id, resource=img_path, data=img_upload_data) # THIS CRASHESHello, I’m getting this exception when trying to create an image from local file using data parameter. Without the data parameter it works fine, but I want to set image position, geometry, title, etc. on creation.EDIT: I’m using Python 3.11Error message reads:  File "&l

Dear Miro Support Team, My name is Yaroslva, and I am an English teacher based in Ukraine. I use Miro for all my lessons and it has become a useful tool. I’m definitely sure that upgraded version would help me improve the quality and interactivity of my lessons. My students are fond of this platform as well, because it is incredibly convenient.I have recently learned that Ukrainians might be eligible for a free subscription and I was wondering what steps I should take to apply.Thank you in advance!Best wishes,Yaroslava

The function is visible, but one cannot place the stack, it does not do anything, whatever button I press to “put it on the board”.Workaround is to go to older boards and copy paste one into the new board - but this surely is not the proper longterm solution.Anybody having the same issue / knowing a solution?

Hello,My name is Alina Symerenko. I work in Ukraine and teach English to children, teenagers, and adults from all over the country, as well as students who were forced to leave Ukraine due to active hostilities in their hometowns.I use Miro as my main tool for online teaching, as it allows me to prepare structured lessons that students can return to later. This is especially important in our current reality, as power outages and unstable internet connections often interrupt live classes.Since I provide affordable lessons, it is challenging for me to invest in paid educational subscriptions. I wanted to ask whether there are any support programs, special conditions, or access options available for educators from Ukraine.Access to a premium plan would greatly improve the quality and flexibility of my lessons and help me continue supporting my students despite these challenges.Thank you very much for your time and consideration.Kind regards,Alina Symerenko

Hello everyone,We are new to using the Jira card feature and think it's great! Unfortunately, however, we have a column where we move everything that is closed, and we never really clean it up. As a result, our board is getting longer and longer. Is there a way to set a maximum length and instead scroll down or simply not display the old entries anymore? We would be very grateful for any help. 

I’m a student and my Miro account is university-affiliated. I haven’t used or heard of Miro before college, but I can’t download board content even though I’ve been granted editor permissions! I need to download these board contents as they’re assigned readings.I’m definitely signed in to my university account I have editing permission! Asked my professor to check team settings already and they are all goodIs there anything else that might explain why I can’t download boards besides these common causes that Google gave me? This is an SOS!

In Roadmap Planning, How can I add Jira Cards to Groups?

Dear Miro Support Team,I hope you are doing well.My name is Viktoriia, and I am currently a paying Miro subscriber. I have been actively using Miro since November and rely on it to create interactive educational materials in German for my students.Due to ongoing financial difficulties, I am finding it challenging to maintain my subscription at the moment. However, Miro is an essential tool for my teaching, and I would very much like to continue using it.I would like to kindly ask whether there is a possibility of temporary support, such as a discount, account credit, or complimentary Premium access for a limited period — especially if there are any programs available for educators from Ukraine.Thank you very much for your time and consideration. I truly value Miro and would be grateful for any guidance or support you can offer.Kind regards,Viktoriia