Questions & Ideas

Hi all - I’m trying out a Kanban board to keep track of our backlog - however, I’m finding that the card content disappears frequently - if I move between statuses (drag & drop or manually assigning the status) or if I switch between layouts. After setting up a lot of cards, I decided to take a backup in case it happened again - and that step wiped out a number of the cards in both versions :(  I’m using the web version on a Chrome browser, Mac if that helpsI did search for similar issues but none offered a solution so wondering if anyone else is experiencing this or has come up with a workaround? Very disappointed in the app so far Thanks for any help!

 Hi Miro team,I am encountering a persistent 500 Internal Server Error when attempting to remove a team member via the REST API v2. This failure is occurring for a specific team, as I’m able to remove the same user from other teams with the same endpoint. (user not found in those teams, but the api does not crash).API Endpoint: DELETE https://api.miro.com/v2/orgs/{org_id}/teams/{team_id}/members/{member_id} Request Details: HTTP Method: DELETE Authorization: Bearer Token (Scopes include organizations:teams:write) Plan Tier: Enterprise Response Received:{ "code": "internalError", "message": "Internal server error", "status": 500, "type": "error"}Do you know about any known issues with this endpoint on your side? Thanks,Dan

The “Next” button on the payment page isn’t lighting up after filling in all the fields. I have tried on different devices still can not proceed next with my payment to subscribe for a monthly plan. 

I have spent many hours the past few days trying to find a way to use the Kanban as a means to track post executive meeting follow up action items with my external customer. Some of these action items require multiple steps and I can’t find any resources that will show me how to either nest or create subordinate cards for a Kanban or even add a checklist to the interior of a card. Very frustrating. Can someone please help?

Hi All…I’m relatively new to miro, I’ve been invited to collab on a board & I’m finding it a very useful daily tool… However, because I was invited to use a board I can’t seem to create my own. The person I’m collaborating with has 3 boards, will this be restricting me to create a board of my own?I’ve been looking around but I can’t seem to find a solution to just collaborating on the one board & then creating my own… Would it be down to the settings of the owner of the board I was invited too? Can anyone help?

I’m Administrator of an Enterprise Solution of Miro. Some Times Full Licenced Employees of our create Miroboards but don’t put them in one of our team. How can I see thoase boards? Thanks for helpCriz

Hey Miro community! With ProBackup we’d like to publish some changes to our app. However, when we click on resubmit the app, we always get the error “Submission request failed”. Does anyone have an idea how to solve this? Is there any other way to contact the marketplace team of Miro?Thanks in advance for your help.  

I’m trying to figure out if anyone else has experienced something like this.I’ve been actively working on a Miro board for about a month. Recently my computer logged me out of several applications at once. When I logged back into Miro, it behaved as if I were a brand-new user.All of my boards and history were gone. The only thing visible was what looks like a default starter board — as if this were my first time signing into the account.I didn’t delete anything, change plans, or intentionally switch workspaces. It just suddenly appears wiped.Has anyone else run into a situation where their boards or workspace vanished like this? If so, what caused it and how did you recover your work?Any insight would be greatly appreciated.

Are you able to edit grid text in the app!

Hello,Currently I have a Free account, however I want to upgrade it to Business account and be the Company Admin for license management.Even when I choose 10 licenses and yearly payment, I still do not have an option to pay by invoice.Additionally, I wanted to ask about the team setup. Currently as a free user, I have 1 placeholder team. However, after upgrading I would like to invite more users and organize them in multiple teams. If I purchase 10 licenses while upgrading, will I be able to distribute them freely among all teams within one company?Alternatively, is there a different, smoother way to create a Business account right away? Should I delete my free account and start from the beginning? Thank you.

One of my miro boards suddenly stopped working. When I open it, the board immediately freezes and after a minute or so, the browser says that the website doesn’t respond. I tried this out in different browsers and on different devices. The same happened when I duplicated the board and tried opening the duplicated. My colleage who also has access has the same problem.  Anyone know how this can be fixed?  I feel like this could have something to do with the AI integration. I used the AI to create a to-do list and the next time I opened I had this problem with loading. When I open the board, an AI window (that’s still loading) pops up with the option “discard” but I cannot click anything (see screenshot beneath).   

I want my photos imported to flip cards to fill the flip card canvas 

Over the past week or so my writing in Miro disappears as I write on the board. It improves if I hold donw the mouse for a few seconds as I finish the word but this is still far from ideal.  Any hacks to stop this, please?

I created a chart that looks like a progress bar. I cannot edit it to change the progress, and I cannot find the same type of chart under the chart category. Double clicking does not work either. There is not edit option when right clicking.  

Hello,My name is Liiana, and I am a French teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Liiana

Hi! I don’t know why but my payment for Miro was declined. It shows that it was paid but in the invoiced it says “8 days past due”.   

I’ve been putting Jira cards onto our boards for a looong time. Today, when I click the Jira button to bring up the controls, I get the following message:  And when I click “Go to settings” I see this: Please help, this feature is important to our workflow..thanks,Pete

Hello! Love the new prototype feature! Wondering if there is a way to view my prototype on a mobile device (like a protopie). Made a prototype for our mobile app that I want my co-workers to be able to flick through on their mobile devices. When I go to the Miro app on my phone and try to present, nothing happens.Thanks!

Dear Miro Team, I hope this message finds you well.My name is Kate, and I am an English tutor based in Ukraine. I am writing regarding to a subscribtion upgrade. Recently I have learned about an opportunity of free access to one of Miro’s subscription plans, as part of your valuable support and refunds for advance payments . If this opportunity is still available, I’d be grateful for your guidance on how to apply. Thank you for supporting educators from Ukraine. Best regards,Kate

Finding it incredibly frustrating that our access to boards was shut off without notice. All we were told was that our subscription was renewing, but it apparently didn’t go through, and the sales team is completely ignoring us, which is the only way to get our renewal through. It has caused major issues for our teams. The timing could not have been worse. Our design team prefers a different program, and after this experience I think we’ll have to switch because this has just been unacceptable.

The Miro app will not stay online and is “refreshing” almost every minute. I am losing my work and my productivity is down as a result. This is not my internet as I’m testing AND using a second connection and this is still happening. I’m considering moving to Obsidian or another platform. Any fixes? Suggestions? Is there a way to speak with a human at Miro?

hi, i can’t seem to access my board anymore after giving the miro ai a rather simple prompt to generate a timeline. generating took a while and then stopped at about ¾, after i tried to interact, the miro screen went dark gray. now i closed and reopened the miro app several times. other boards work fine, but the one in question doesn’t. it opens with a weirdly zoomed in viewport, the blue loading indicator on the top window goes up to about ¾, clicking anything is impossible and after a while the tab goes to dark gray again. my computer is capable of handling a lot, so it shouldn’t be a hardware problem. this is my most important board at the moment and i really hope this is fixable ;( thank you and best!

Hi It seems we don’t have access to the co-ownership  (beta) functionality at my company. Is there any way for us to try it out? Would love to; we see a big need.Any plan of releasing the co-owner functionality? When??

I have a retro template board in Miro that includes an 'Action button' which generates themes from sticky notes. The button works as intended for me. However, when my teammates duplicate the template to use it for their teams, they encounter either: (1) the action button is greyed out and marked 'Unconfigured,' or (2) the button is clickable but does nothing. Oddly, for a few teammates, duplicating the board works and the button functions correctly.Has anyone experienced this inconsistent behavior with action buttons in duplicated boards, or does anyone know how to ensure the action button works consistently for everyone? Any suggestions or troubleshooting advice would be appreciated.

Dear Miro Team,My name is Yasia, and I’m an online English teacher from Ukraine. I regularly use Miro to make my lessons interactive and effective, and it has become an essential tool in my work.I know the Education Plan is for accredited institutions, but since my school isn’t officially accredited, I’d be very grateful if you could kindly grant me access as you’ve done for other Ukrainian educators.Thank you for your support!Best regards,Yasia