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Support Ukraine

  • March 5, 2026
  • 3 replies
  • 17 views

Dear Miro Support Team,
I’m writing to ask whether it would be possible to receive a a support ticket. I’m currently based in Ukraine, and due to the ongoing situation, my financial income has become more challenging. I use Miro for teaching, and it has become an essential tool in my lessons. It helps us organize materials, visuals, tasks, and feedback all in one place without switching between platforms. It also makes our lessons more engaging, structured, and effective.

I would be sincerely grateful if you could consider providing a free subscription or any available support for educators from Ukraine. Thank you very much for your time and understanding.

darisha.nazarenko@gmail.com

3 replies

Eca
Mironeer
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  • Mironeer
  • March 5, 2026

Hi ​@Daria Romanovna thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.


Hi ​@Eca could you please tell me more about how this works? From what I can see, it looks like I will still be charged according to my current subscription.


Eca
Mironeer
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  • Mironeer
  • March 6, 2026

Hi ​@Daria Romanovna 

Thanks for following up. The Community team doesn’t have visibility into billing or subscription decisions on the backend of Miro, so we’re unable to confirm details about charges or subscription changes from here.

 

For clarification on your request, please reply directly to the support ticket that was created for you. The billing team will be able to review your case and provide the most accurate information. If the ticket happens to be marked as closed, you can simply reply to the email thread to reopen it, and the team will continue assisting you there.