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Answered

Do the quarterly billing true ups refund paid amounts for too many licenses?

  • March 5, 2026
  • 2 replies
  • 8 views
C

Hello, 

 

I recently reduced our license count from 15 to 11. When the account trues-up quarterly, will these unused licenses that were paid on the Feb invoice be refunded to the card on file? If not, how can we make that happen?

Best answer by Eca

HI ​@CFrisch 

Thanks for your question. Whether the unused licenses can be refunded or credited needs to be confirmed by the billing team, as they can review the details of your subscription and invoices on the backend of Miro. With that, I have your case converted to a support ticket. You should receive a response shortly.

 

    2 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • Answer
    • March 6, 2026

    HI ​@CFrisch 

    Thanks for your question. Whether the unused licenses can be refunded or credited needs to be confirmed by the billing team, as they can review the details of your subscription and invoices on the backend of Miro. With that, I have your case converted to a support ticket. You should receive a response shortly.

     

    Eca :)
      Robert Johnson
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      • Robert Johnson
      • Volunteer Community Moderator
      • March 6, 2026

      ​@CFrisch For future billing related questions, you can contact the Miro Support team directly by following these instructions:

      https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

      Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca

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