Questions & Ideas

Hello, dear Miro team!Today I tried to log into my Miro account through Google. First time it was successful, but then after log out and log in into another and then log in my acc, the process went like I was creating a new account. After logging in, all my boards and all my work disappeared.How do I recover my account with my boards?

HiI creatred an account as I am trying to get my department/company to use MIRO for colloboration across geographically differetly place locatioons and home offices.But I created on My Mac Mini - Everything good.Tried to access same account on my work Laptop as I am going to another office tomorrow. I could not. I said that my user and password did not matchChanged the Password on the laptop and I could not lok on the Mac Mini.And trying I get send a unique link each time and that I annoying and wil not workDon’t use SSO og G-Mail or …?.. Only mail and Password,What to do?PS - I am on a free accound until my boss see the light and approve for me and collegues

I am trying to drag and drop from a web based application to miro board and it says “URL not supported”. what needs to be done. this was also working previously and stopped working

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot).Help please!! The impact this morning resulted in a chaotic session :(

My name is Dana, and I am writing to ask if there are any possibilities for a free plan upgrade or a discount for users from Ukraine.I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. I truly appreciate Miro as a powerful and creative tool and would love to continue using it for personal, educational, or professional purposes.Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?Thank you very much in advance for your understanding and support.Best regards,Dana K.

Dear Miro Support Team,My name is Diana, and I am an online tutor from Ukraine. Currently, I am experiencing difficulties purchasing Miro plans due to the situation in my country. I find Miro extremely useful and effective for both my teaching and my students’ learning experience.I would greatly appreciate it if there is still a possibility for Ukrainian educators to access any advanced plans for free.Thank you for your support and for helping us provide high-quality lessons to our students.Kind regards,Diana 

Hi!I prefer to use Miro in my web browser and I’m trying to find a setting to stop Miro from launching my desktop app every time I open it in my web browser. 

I am creating a complicated and very large diagram, and I don’t want all the details to be visible at first glance. That’s why I need nested diagrams. I would like to enclose child diagrams inside a block that appears on the top‑level diagram. The child diagram should be visible only when I double‑click the block to enter it. Two layers of nesting would be fine, but if possible, having three or four levels would be excellent.

I’m experiencing a text rendering issue in Miro when collaborating with another person on the same board.When I create text using the Text tool, the word appears correctly on one line on my screen. However, when my student views the same word on the same board, the last letter often moves to the next line, as if the text box is slightly narrower on their side.For example: On my screen: wing On the student’s screen:wing This is my POV:And this is my student’s:As you can see, the last letter disappears.This pesky issue means that I always need to stretch all my text boxes a little bit to the right just to be sure that all the students on the board see them correctly. Can you please advise

Hello Miro Support Team,My name is Liliia, and I am an English language teacher based in Ukraine. I am writing to ask about free or discounted access to Miro for educational purposes.I would like to use Miro’s interactive board to create engaging and visual lessons for my students. It would be a valuable tool for collaborative activities, vocabulary work, and interactive tasks in the classroom.Could you please let me know what educational plans or discounts are available, and how I can apply?Thank you for your time and support.Best regards,liliyacherewko@gmail.com 

nvm it was a proxy firewall issue

Dear Miro Support Team,I am a young teacher from Ukraine. I am reaching out to kindly request access to a free subscription for Ukrainians on your platform.When I first started using Miro, I was unfamiliar with the platform’s billing system, which led to some unexpected charges. Unfortunately, I was unaware of the free access program for Ukrainians at the time. Given the financial constraints many of us are experiencing, I would like to kindly apply for the free subscription. I hope you will understand the situation.Students liked the platform a lot. As a teacher, I would like to rely on Miro for lesson planning, creating engaging materials, and managing resources in a structured way.I truly appreciate Miro’s ongoing support for Ukrainians and hope you will consider my request. Thank you for your time and understanding.Best regards,Khrystyna 

Dear Miro Team,I hope this email finds you well. My name is Iryna Lutsiv, and I am writing to inquire about the possibility of discounts for Ukrainian users. I have learned that Miro may offer special pricing or support for Ukrainians, and I would be very grateful for more information on how to apply for such an opportunity.I regularly use Miro in my teaching practice, and it has become an essential tool for organizing lessons and engaging my students. As a Ukrainian educator, I truly value the chance to continue using your platform, and any assistance in this regard would be sincerely appreciated. Please let me know if there are any specific requirements or steps I should follow to receive this support.Thank you very much for your time and consideration. I look forward to your reply. 😊Best regards,  Iryna Lutsiv

Dear Miro team,I am from Ukraine and I heard that you can provide free business plan subscription for Ukrainians as support. I use Miro for work (teaching English) and it’s an essential tool for me. I’ll be grateful if you give me access to business plan for free.My miro account gmail: dsevcova750@gmail.comThank you!

Hi everyone 👋I’ve been using Miro more for team workshops and brainstorming sessions, and while it’s super flexible, I’m always curious how others structure their boards for effective collaboration—especially when multiple people are editing at the same time.A few questions I’ve been thinking about:Do you use templates (and which ones are your go‑tos)? How do you keep boards organized so they don’t become cluttered during a live session? Any tips for guiding participants without taking too much control away from them? How do you balance freedom vs structure (e.g., pre‑defined zones vs free exploration)?Sometimes I find that without clear sections or activities, people can get lost or the board turns into chaos 😅 But too much structure can slow down creativity.Would love to hear how you all approach workshop prep and live facilitation in Miro—tricks, favorite features, or even little habits that make your sessions run smoother.Thanks in advance! 🎨✨

Good morning, Team, Miro, What are the steps to transfer ownership of an Admin account. Our previous Admin manager has resigned, and all of the accounts was terminated. However, the new Miro add-on was purchased and sent to the previous admin account.  Thank you for your assistance. 

My boards and team members have suddenly gone missing. I did not change anything or delete anything, I am the team admin. Is this a Miro outage?

Hello Miro Support Team, I am writing to you as a user from Ukraine. I am currently a student and a trainer, and Miro has become an indispensable tool for my academic and professional activities. I use your platform for my scientific research, data analysis, and educational training sessions. Due to the current situation in Ukraine, it is difficult for me to maintain a paid subscription, but I rely heavily on Miro's advanced features for my analytical work and scientific projects. Could you please let me know if there are any options to provide me with a free Starter or Education subscription to support my work during this time? My account email: anikeievadaria@gmail.com Thank you for your support and for everything you do for the community. Best regards, Daria Anikeieva

Dear Miro TeamI am Anastasiia and I am teacher from Ukraine. I use Board Miro to teach my students, it is extremely useful tool. I would like to ask if it’s possible to get a free or discounted plan for Ukrainian teachers. To have more features like the timer and collaboration tools would really help improve my teaching.Best wishes,Anastasiia

Dear Miro Team,My name is Anastasiia Zaichenko, and I am an Italian language teacher from Ukraine, Dnipro. I would like to kindly ask if you could consider providing me with a free or educational subscription to Miro.I use online tools extensively in my teaching practice, and Miro would be an invaluable platform for visual learning,worling with my students. Due to the ongoing situation in Ukraine, purchasing a paid subscription is currently difficult for me.Education and my students are extremely important to me, and access to Miro would help me continue teaching effectively and creatively during these challenging times.I would sincerely appreciate any support or opportunity to use Miro through a free or discounted educational plan. Thank you very much for your time.The best regards,Anstasiia ZaichenkoItalian Language TeacherUkraine

I sincerely apologize for reaching out, I don’t usually like to bother, but I would really appreciate your help with an issue.I am a teacher from Ukraine and I use your platform for teaching my students. I was granted free access to multiple boards, which has been very helpful.However, I accidentally added my students as team members, and now everything seems to have changed and the platform is asking for payment.Could you please advise what I should do in this situation and if it’s possible to restore my account to the previous state with free boards?Thank you very much for your support

Message:Hello Miro Support Team,I am writing to you as a user from Ukraine. I am currently a student and a trainer, and Miro has become an indispensable tool for my academic and professional activities.I use your platform for my scientific research, data analysis, and educational training sessions. Due to the current situation in Ukraine, it is difficult for me to maintain a paid subscription, but I rely heavily on Miro's advanced features for my analytical work and scientific projects.Could you please let me know if there are any options to provide me with a free Starter or Education subscription to support my work during this time?My account email: anikeievadaria@gmail.comThank you for your support and for everything you do for the community.Best regards,Daria Anikeieva

hello, I shared my board with another person. she is experiencing problems with how text ans pencil works from the first day she logged in and joined my board she is working on a pc, windows on chrome browser through a miro websiteWhen she types a text the text doesn’t stay where  the cursor was put initially. While typing, the cursor suddenly jumps and the text appears on another line or higher The same issue happens when using the pen tool, the strokes appear in a different place than where she is drawinghere are the videos how it works https://drive.google.com/file/d/149IK_5e2acaXsfSBNSeRUDVhSs5NLWSc/view?usp=sharinghttps://drive.google.com/file/d/19FRw2yHfMPPipT1NllYjjqN5Q-X7X5CS/view?usp=sharingcould you help with this issue, please? what do you recommend? 

This has been going on for about 3 or 4 months - sorry for the laziness in reporting! But when dragging images onto the board it often shows an error placeholder (attached). Sometimes it’ll happen 2 or 3 times in a row with the same image, then finally will work. It is extremely inconsistent (I take a lot of screenshots and drag them onto the board during lessons). Resizing before it’s fully loaded seems to make it more likely to fail, but not always. Sometimes I am dragging these from saved folders, not screenshots, other times I don’t resize and still get the fail. I would say this happens with every third or fourth image, and I put about 15 images on a board in each hour-long session, so is very frequent. When it gets really bad I instead use integrated Zoom app whiteboard and never have this problem. I am on a Macbook air M3 2024. Tahoe 26.3.1 , and always running a Zoom video call. I’m using the browser based board. I run an external monitor (LG) in case that makes any difference.

I’ve paid Miro subscription under the account A with this email address, however I’m closing the email account A so I’m trying to move everything from the Miro board to new account B.  Could I move the all the files to account B and also can I switch the paid account from A to B ?