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9218 Topics
W
Will HydeNew Here
asked in Ask The Community
Automatic Logout - Can it be disabled?

Hi there. Big Miro fan here but have a question about the “feature” that logs you out of Miro after any period of inactivity, whether on Desktop or Browser. I use the program constantly throughout the day and getting logged out automatically is irritating. Is there a setting (or could there be?) to disable automatic log out?

27501
Marina
Mironeer
I
Intisar Ameen TyneNew Here
asked in Ask The Community
How to increase team size / add seats on the Education Plan?

How can I increase the Team size (education version) of my MIRO board?

4181
Marina
Mironeer
J
Jane OrmeNew Here
asked in Developer platform and APIs
Board picture API - no content

I’m trying to get a board picture using the API: https://developers.miro.com/reference#get-picture however when I enter the “boards” value and the correct board ID (checked separately using the get boards url) I get nothing returned. The example says that the following should be returned: { "type": "picture", "imageUrl": "https://r.miro.com/1234567890/0987654321/1234/4/1/size210.jpg", "id": "3074345367401345438" } so why am I getting a 204 no content response?

6141
Boris Borodyansky
Mironeer
E
Erin FoltzBeginner
asked in Ask The Community
Education plan limitation - no Video Chat

Anyone know why the Education plan does not allow video chat? this is essential for our program and having the students as guest editors (with audio only) is going to be HELL in a live session. I was really hoping for this feature for our school. We are global online so we need the face to face in our small groups. I am looking at Mural now because they also have a facilitator lock function that I will have to employ as parts of my board should act like “templates” so the kids cannot alter those, but still interact with adding stickies and moving moveable things around...

6913
Simon.Harris
E
EliNew Here
posted in Ask The Community
Higher Education Institutions using Miro

HI, I’m looking into the use of Miro for teaching online and as part of the Universities Data Protection compliance we are looking to see if other European Higher Education Institutions are using Miro officially, rather than individual teaching staff using this. Would be a great help if anyone could put me in touch with anyone who can help.

4941
Natalie Nedre
Mironeer
J
JimboBeginner
asked in Ask The Community
I am unable to lock or unlock items, but others are.

I am on a board where I am unable to lock or unlock items. When I started working on this, I was able to Long Press to Unlock, but now that option is not provided to me. I am a guest, but other guests are able to long press to unlock, but I am not, which is frustrating.

63356
Simon.Harris
A
Anthony ClyneBeginner
posted in Ask The Community
Instant Upgrade Should Be Instant

I paid to upgrade from free to Paid. After payment was accepted my functionality is Stoll not updated 24 hours later. Why is this?

1671
Kiron Bondale
Todd Webb
Todd WebbNew Here
asked in Ask The Community
Unable to re-order frames in ios

I read the topic on Frames and I see the instructions for changing the order of frames. I can’t seem to get it to work on my iPad. I’ve tried to tap and hold on a frame in the list, expecting that I’ll be able to drag it up or down. But nothing happens. Am I doing something wrong?

3634
Robert Johnson
D
Dennis SkinnerBeginner
asked in Ask The Community
Unsolicited Promotional Emails from Miro to Guest Users

I am a consultant using Miro with clients. When I invite them to a board, they begin receiving promotional emails from Miro. Does anyone have this problem and know how to turn these emails off (there is no unsubscribe button on them!)

5123
Anna
Mironeer
S
STUDIOS architectureNew Here
asked in Ask The Community
Employee Termination - What happens to their Miro Boards

Hello Everyone, My company recently joined Miro, and the question arose, after a recent resignation, What happens when a user created a few Miro Boards (That other team members are accessing), they leave the company, now what are the next steps, so that those boards do not get deleted or go in a dormant state. I seen that if you delete the user profile from Miro it’ll purge out any and all boards they have created; but does this mean if I transfer ownership, then delete profile, would Miro still consider those boards his? Is it something as simple as transferring the ownership to myself (Admin Account) on the Miro Portal, or is there something else that should be getting done? Any input is greatly appreciated!

26428
S
M
MiyaNew Here
posted in Ask The Community
Miro logo is burning my monitor!

Hi there, Maybe been too much miro-ing at work recently about for a month, almost all day. Miro logo on its desktop app (top left corner) has burned my monitor. I assume it is down to the big contract between the foreground (logo) and background (white). Could you tone it down or get rid of it? I never had this problem with other applications.

1923
Kyle.C
I
Igor ZyktinNew Here
asked in Ask The Community
Is it possible to export board as text?

Are there any adequate ways to export miro board as text? I'm a python developer in a small team and we are currently looking for a tool that will be able to convert mind maps into text, including basic topology that will allow to rebuild it back into graph. I'm really pleased with miro drawing and presentation abilities, but exporting options are too limited for me. Currently I'm using free account. I wonder is team account could be any better? I need any textual format that can be parsed programmatically and that stores information about shapes, coordinates and links between objects. Miro csv export does not seem helpful here. On free account I can't check what's inside vector PDFs. Maybe board backup files might be used? Ideally I would like to export in JSON/CSV, I already know different tool that's capable of this, but I'm hoping that miro has similar feature somewhere.

32511
Kiron Bondale
M
Mike BarrittNew Here
posted in Ask The Community
Google Drive: folders within the shared drive do not show

I am linking a Miro board to spreadsheets on our G-drive and this seems to work fine except when I try to link to a sheet in a sub-folder of a share drive the folders within the shared drive do not show. I am not sure whether this is something I have not set correctly in either Miro or G-drive or it just does not work! If someone could help that would be great. Thanks. Mike.

2402
A
H
Harald ModisBeginner
posted in Ask The Community
MIRO command prompts hidden by other applications

When using “screen share” in Google Meet the sharing commands from Meet superpose exactly over MIRO’s presentation commands. Is there a way to move the MIRO commands to another place?

1931
Kiron Bondale
A
AbbyNew Here
asked in Ask The Community
Is there a way to disable email notifications for access requests?

The option to disable email notifications for “When someone requests access to my team” and “When someone requests access to my board” is grayed out. Is there a way to disable these two email notifications for the whole team? I am not a Team Admin.

6811
Marina
Mironeer
T
Tali SaquinNew Here
asked in Ask The Community
Save a shared miro board

Hi I used miro in a university course. The board we used was made and shared by the profesor. Now, after finishing the course I want to download that board or save it a duplicate miro - one in my account, not as shared file. This gives me the possibility to keep editing it or add comment to myself and not lose this file. Is it possible to duplicate a shared miro board to my account? Thanks in advance

14082
T
A
Alexey ChingulBeginner
asked in Ask The Community
Why are 2 of the 3 allowed boards blocked?

Recently I noticed that 2 boards switched to read-only mode. Why so?

5486
Marina
Mironeer
L
Letícia MacielNew Here
asked in Ask The Community
How can I change the owner board?

Hi, guys! A guy from my Team accessed my board and afterthat I’ve tried to change some features due to get back my board. Then, I blocked myself to edit the board and so I had to ask him to authorize me to edit. Now, what I have: he is the owner board and I can change any feature. I can remove myself from the board but I can’t remove him. I have a Free Plan. What I have to do? Help me!!! Tk you!

55383
Robert Johnson
S
StanislavNew Here
posted in Ask The Community
Insufficient permission for invoice request

Hello everyone. Help me please, I cant get invoice for subscription update.

3031
Kiron Bondale
H
Harald ModisBeginner
asked in Ask The Community
Zooming/Unzooming in presentation mode

Hello friends. By change I realized that by doble-clicking on an item in presentation mode I can zoom on to it. However once done, I have no idea how to get back to the normal presentation format. Sombody can help? Thanks, h.

23193
Kiron Bondale
D
Diogo RibeiroNew Here
asked in Ask The Community
Are votes anonymous?

Hi, When using voting are the votes anonymous? Thanks in advance

14011
Kiron Bondale
N
Nozomi ItohNew Here
posted in Ask The Community
Content disappeared

Today I noticed all the contents had disappeared when I accessed the board We must get this data back because the next workshop will be held at 2:30 am June 4 (GMT). I have already emailed the support team, but the autoreply said “we have to go through the ticket queue one by one - this delays our responses at least by several days.” Does anyone have advice for this? Nozomi

33778
K R
K
Kingsley ChanBeginner
asked in Developer platform and APIs
Frame widget's metadata doesn't presist

I have programetically created a Frame widget with metadata ``` [appId]: { type: ‘type’, id: ‘AAAA’, latestVersion, majorVersion, minorVersion, statusVersion, }, ``` The metadata exists when the frame is created, but after I back to the board listing page and go back to the board, all the metadata in the frame are gone. The metadata are presist in Text widgets and Image widgets, but Frame widgets has this weird behaviour. Regards, K

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C
A
Alejandro ZJBeginner
asked in Ask The Community
Differences between Team and Consultant plans when working with clients

Hi, I currently have the Consultant plan with my clients but I don’t see the difference between the ‘unlimited anonymous board editors’ feature on the Team plan and ‘full-access for occasional users with day passes’. I mean, If I use the Teams plan, my clients can access their boards/projects as anonymous editors instead of one-day editors (day pass) with the same privacy and secure workspace. I don’t see the value in getting the Consultant plan when the Teams does basically the same and bit cheaper. Could you please shed some light?

10773
Robert Johnson
A
Amanda782New Here
asked in Ask The Community
Removing Text from Cards

I want to remove text from a batch of cards - is there a shortcut for this? Is there a shortcut to quickly remove text from a single card other than clicking on it and removing it?

5781
Kiron Bondale
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