Help! I have been charged for a bigger team

  • 15 February 2022
  • 1 reply
  • 16 views

I have a small communications and PR agency in which I’m using Miro to organize idea for several campaings and messages. I bought the 2 licenses fee a couple of weeks ago, but last week Miro charged me for 5 members, since I have 3 other people in one Miro. It was an accident though and I will not be using these 3 other members spaces. 

 

Can someone help me to understand how to gain my credit back? 


1 reply

Userlevel 7
Badge +12

@Voice Agency - You would need to create a Miro support ticket. You can access the support form from your Miro dashboard - this article shows you how:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

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