Question

[RESOLVED] Glitch on Miro board where the cursor trails are repeating

  • 9 February 2022
  • 10 replies
  • 148 views
Mishal
Userlevel 4
Badge +5

Just came out of a workshop with 5+ people on the board and everyone could see the cursor trails repeating and glitching on the board

10 replies

P
Userlevel 1

I use Miro with my class of 18 students.

When anyone moves their cursor it leaves a trail. 

This happens to all users in different locations so closing other programs and window or internet connection does not affect it.

The trails obscure the content of the board.

Kiron Bondale
Userlevel 7
Badge +6

@Patricia Childers -

Is everyone in your class getting this behavior or just some users? What is your system configuration?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
P
Userlevel 1

Most students, but I didn’t ask them all. I have a 15” macbook pro Monterey 12.1

 

Mishal
Userlevel 4
Badge +5

Exactly what @Patricia Childers mentioned. I also have the New UI for Miro.

Marina
Rank
Userlevel 7
Badge +5

Hi @Patricia Childers @Mishal,

It turned out that this is a known issue, and the team is already working on a fix :raised_hands_tone2:

I’ll let you know here once this issue is resolved. Apologies for the inconvenience!

P
Userlevel 1

thank you.

Mishal
Userlevel 4
Badge +5

thanks @Marina . I tried to screenshot it but it would always disappear when I tried to capture it. Classic.

Marina
Rank
Userlevel 7
Badge +5

@Patricia Childers and @Mishal, just a quick update that this issue has been fixed. Can you please confirm it is no longer happening on your boards?

P
Userlevel 1

I is fixed for me. I meet with student later today and will let you know if they are still having problems.

Thanks again

 

Mishal
Userlevel 4
Badge +5

All good here!

Reply


Terms & Conditions