Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

6239 Topics

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Samir PopalzaiNew Here
posted in Ask the community

Annoying black pop up

This may be a bit silly but for the life of me, I cannot get rid of this annoying black pop up. I was able to clear others using the instructions but this one wants me to use three fingers on my mouse which I do not know how that is possible. Any ideas?  

1
Kiron Bondale
1 year ago
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DanieleKedeaNew Here
posted in Ask the community

Application Freez

Problem during login. the app freezes at the home screen. I haven't been able to work for days ... 

2
D
1 year ago
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Ben WalkerNew Here
posted in Ask the community

Moved to the consultant license but my teams are still marked "free"?

I've moved from a consultant license to free and back again. I let my license lapse for several months while not in use.Now all of my teams are marked as free, bar one. How do I move the teams back under the paid consultant license?The existing teams lack the paid functionality. I can create new teams that have paid functionality. I could recreate my teams, users and migrate boards but I’d rather not.

1
Robert Johnson
1 year ago
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Zuza SzokNew Here
posted in Ask the community

Problem with viewing the dashboard

Hello,I have created a board and we used it succesfully with client and coworkers.The problem appeared then the client forwarded the board link with her coworker. After she clicks it she sees what’s attached (a table with texts and links from the dashboard). She can’t see the board with the graphics. How can we fix this? We all use free Miro.Please help! 

2
Robert Johnson
1 year ago
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Jakob HolsteinBeginner
posted in Ask the community

upgrade to realtimeboard

hi miro we upgraded our access to “consultant” and we should have 5 license. now one from the team is gone and I need his licance. but when we try to hand it over to me, the system blocks it. pleace help and hand the access to me   Description Qty Unit price Amount FEB 21 – MAR 21, 2021 Consultant_monthly 5 $15.00 $75.00Invoice #A5CEAB06-0002       Receipt #2209-8341

1
Kiron Bondale
2 years ago
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Simo RonttiNew Here
posted in Ask the community

Undo accindential "Zoom Extends" or zoom to pre-defined area

Hi,I would like to undo my accidental zoom extends (when hitting Option+A instead of Command+A when trying to select all text within an object). Or alternatively, would be nice to get to default (e.g. manually selected area) zoom position with one click similarly how you jump follow collaborator’s view by just clicking his/her profile button. Best Regard Simo

1
Yvain
Mironeer
1 year ago
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Patrick VijgeboomNew Here
posted in Ask the community

Disable Miro integrations

My question is simple. Is it possible to disable or hide the Miro Intergrations?

1
Kiron Bondale
1 year ago
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rlouzaNew Here
asked in Ask the community

Removing member, but allowing them to keep their boards

Hello. Some users have created new boards in my Account, what have locked my original three boards. Is it possible to remove these users and keep their boards in another account? I expected to use the "Move Account" feature to that, but member says it is not being displayed to here.

1
Robert Johnson
1 year ago
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Ross CarlBeginner
posted in Ask the community

The obnoxious cookie message remains even after making cooking selections

The obnoxious cookie message remains even after making cooking selections

1
Eva27
Mironeer
1 year ago
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Ivo ErinkveldNew Here
asked in Ask the community

move users

Can I move all the users between teams?

1
Kiron Bondale
1 year ago
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Molly AstellBeginner
posted in Ask the community

Did I change something or did something change? Line angle question

I had been working on making a “family tree” of sorts to better visually arrange the genetic relations of some falcons, and everything was coming along nicely in Miro, but it seems sometime in the past week or so, all of my 90 degree angles have gone curved, making the tree visually a bit of a sloppy mess. Is there a way to fix this? Did I do something or did something in Miro change? I tried viewing in different browsers and downloading the app, and browsed through some questions and tutorials but haven’t yet found the answer… 

1
Robert Johnson
1 year ago
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Maya MNew Here
posted in Ask the community

Retrieve lost board

Hi everyone,I wonder if anyone encountered a shared board dissappearing when the owner of the board deleted their account. I want to retrieve a board - how can I do that?Thanks!

1
Kiron Bondale
1 year ago
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CulombNew Here
posted in Ask the community

Profile deleted

HelloI think I deleted by mistake my profile had now I lost access to all my boards I was owner of and also the other ones. Is there a way to get them back?And also, how do I contact the customer service? I really couldn t find a way to write them.Thank you a lot, this is really messy :(

1
Robert Johnson
2 years ago
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Michelle MartiNew Here
posted in Ask the community

login issue

If I send the link to a group, they are not able to work in the board. They can see it but not actually do something. What can I do?

1
Kiron Bondale
1 year ago
H
Hal Rondo
posted in Ask the community

Board Duplicating

I have a board that I want to share publicly but I don’t want it to be duplicated.I want to confirm that restricting board duplication is possible but it is not available to free memberships.Also, the only paid membership for 1 person is consultant? There’s nothing cheaper?Thanks,Hal 

1
Kiron Bondale
1 year ago
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li nanBeginner
posted in Developer platform and APIs

BUG - ICurveWidget.style.lineWidth property is missing

Hi, i’m recently working on an app that depends on the `ICurveWidget.style.lineWidth` property to act properly, but it dosen't exist. Hope you guys can fix it, thanks.  

4
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1 year ago
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Anna PertkiewiczNew Here
posted in Ask the community

Disable the list of activities on the board

Hi, Is it possible to disable the list of activities on the board?  

1
Kiron Bondale
1 year ago
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Robert BeggsNew Here
posted in Ask the community

Issue inviting members from other Company teams to my Board

Hi,We’ve tried to add users to boards to collaborate but keep getting message that they must be added to team by team admin.Is it possible for a board owner to invite another company user from different team and grant edit rigths to that board without having to add as a member to the Team? Robbie

2
R
1 year ago
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JohanGNew Here
posted in Ask the community

Lost board

HiI was using miro to do some work for my thesis. When I tried to access it yesterday it said that the board had been deleted and to contact the board owner and ask to restore it. I belived that i was the board owner and is now very confused and stressed. There seems to be no way of knowing who the boardowner was once the board is gone so I do not have anyone to contact. I have sent a request to Miro Support i hopes for help. Is waiting for their response the only thing I can do?/Johan

1
Kiron Bondale
1 year ago
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Joanna DumasNew Here
posted in Ask the community

Entered wrong email at signup

I inadvertently entered an incorrect email when I signed up.  How do I fix in my account?  

2
J
1 year ago
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Emma OberdieckNew Here
posted in Ask the community

Miro links that change on their own

I created a board with multiple frames.  In one frame is a reporting structure with titles.  In another frame are multiple job descriptions.  I spent a ton of time linking the job titles to the correct job descriptions.  A day later, the links now don’t go to the descriptions but to the overall frame that houses the descriptions.  Does this have something to do with the way I’m locking the frame?  Do I need to lock the items individually instead?  Is there something else I need to do to keep the links from changing?  Thanks.

2
Robert Johnson
1 year ago
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halopez16New Here
asked in Ask the community

Do votes count if you don't hit "done" before the timer ends?

If the voting timer ends and someone hasn’t hit “done”, will the votes they did cast still count in the voting results?

1
Kiron Bondale
2 years ago
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manavb1Beginner
posted in Developer platform and APIs

Property 'requestAuthorization' does not exist on type 'Root'.

I am trying to migrate to miro.requestAuthorization, but I get the above error. Anyone know how to fix it?

1
Anthony Roux
Mironeer
1 year ago
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Erich ZieglerBeginner
posted in Ask the community

Inviting participants for seminars

HI everybody, which payment plan do I need to be able to invite named guests for seminars? I don’t need them as team members because, they are only working on Miro for a couple of days. Thanks in advance for some help.

2
Robert Johnson
1 year ago
M
miruses
posted in Ask the community

3 of 3

deleted test spaces/boards, and templates now it’s saying you’re using ‘3 editable spaces/boards’ even when there’s nothing theredid miro change something for the worst recently? how to permanently delete spaces/boards?doesn’t seem like our data is permanently deleted how do we see all deleted spaces/boards ? to permanently delete “deleted” (aka: archived) spaces/boards, seems like you have to permanently delete your account. know of any links to see if that’s the case?

1
Kiron Bondale
1 year ago
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