Questions & Ideas

Trying to use Miro with a class but due to FERPA, I need students to be anonymous. They are able to work with the whiteboard without logging in, but when it is time for them to download the whiteboard for their own, separate analysis, which is part of the assignment, they're running into a lot of trouble with Miro, including being blocked from duplicating the whiteboard unless they join the "team." Is there a way to give them continued, anonymous access or to not have to join the team, or can I make separate teams for separate classes that would stay private?

Dear Miro Team,I am writing to you regarding the subscription plan. I´m a language teacher (English and Spanish). Mostly I teacher refugees from Ukraine. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet. So I would like to know what I should do next.Thank you in advance. 

Hello Miro Community Team!I am a teacher at an accredited public secondary school. Unfortunately, our school does not provide teachers or staff with educational email accounts (we do not have a .edu or .k12 domain). Because of this, the standard application form doesn't let me proceed with my personal Gmail address.According to Miro's guidelines, I can provide manual proof of my employment. I have a link to my teacher profile on the official school website and an ID document to confirm my status.Could you please convert my request into a support ticket for manual verification by the Education Plan team?Thank you for your help!

Hello!I’m a private English teacher from Ukraine, currently teaching students online. I’d like to ask whether I’m eligible for the Miro Education Plan or any other discounted/free plan available for private educators in Ukraine.I’d be happy to provide any information needed to verify my teaching activity.Thank you for your help!

My main Miro account is educational plan with my email address from my former institution. Although I changed institutions, I could’t migrate my boards earlier. As in today, I was logged out of Miro mobile app, web browser and the desktop app. And I was asked to confirm my email which I don't have an access to as I changed institutions. I desperately need an access to my older boards. I know my password, some of my boards name, some backup files, and even some sharing links to some of my boards to prove ownership of the account. Can you please help me to recover my Miro account with the email that I can't reach anymore? Can I migrate my boards to a new Miro account or can I recover my existing account? 

Hello,For the past five days, my students have been unable to log in to the board and work with me because the password login option has been disabled.We cannot use email login — it is inconvenient for our workflow. We have always used our existing usernames and passwords, and this sudden change has made it impossible for me to conduct lessons normally.I would like to receive a clear answer: when will password login be restored? And will it be restored at all?If this feature is not going to be brought back, please say so directly. I need to know whether I should start looking for an alternative platform for working with my students.This situation has already been going on for five days, and at this point the service is simply unusable for me.Please provide a specific update on the status of the password login feature and the expected timeline for its restoration.Thank you

Dear Sir or MadamMy name is Nina Ostapchuk and I am an English teacher from Ukraine. I am writing to kindly ask you for free subscription to your platform to continue bringing the best education to ukrainian students.On behalf of all ukrainian teachers and students I would like to express my deep gratitude for your contribution.Looking forward to hearing from you soonBest regards, Nina Ostapchuk

I am sure many others are having this exact issue. I can’t login to some sort of change in policy, and i don’t have access to the email address i registered the account with. I can’t contact customer support with that account (it asks me to login).Al my sessions expired on all devices so i must login.What can i do?

Dear Miro Support Team,My name is Anna, and I am a user from Ukraine.I use Miro for educational purposes and would really benefit from access to the premium features. I have heard that Miro may provide free or extended access to Ukrainian users, and I would like to ask whether I could be considered for this support.Could you please let me know if there is currently any free subscription, premium access, or special support available for Ukrainian users?I would be very grateful for your help. I am happy to provide any additional information if needed.Thank you very much for your support of Ukrainian users.Best regards,Anna

Dear Miro Team,My name is Iryna, and I’m from Ukraine. I recently learned that Miro offers free premium access to Ukrainian users in light of the ongoing situation in our country. I use Miro for teaching English and Ukrainian, and premium features would significantly help me continue this work.Could you please let me know how I can apply for this program? I am ready to provide supporting documents if verification is needed.Thank you very much for your support of Ukraine.Best regards,Iryna

Does Miro have any functionality that can turn a board into a somewhat controlled environment that operates like a bulletin board? I would like to allow facult to post project ideas, and allow students to comment or ask questions about those projects, and the facilitate connections between the two when their needs are in sync. I have been considering Padlet for this, but wanted to see what’s possible with Miro first. It needs to be a somewhat controlled environment, and easy for users to posts, not a free-form, brainstorming-style board. Thank you.

Hello Miro Community!Hope I’m not missing something obvious here.  :-P Had high hopes I could configure the Action Shortcut button to generate an image based on stickies within a source frame.  Unfortunately what is generated was completely disconnected to what’s in the frame.  I’ve tried turning the stickies into Text, Jira Cards, a Doc, etc., and none seem to get “picked up” by the AI image generator.  Given the “Source (Optional)” option stays active when you select “Image” in the dropdown above, and frames are your only Source options, what exactly can the AI pull from the Source frame?  Any thoughts? 

Hey I was wondering if there was a timeline on when signing in with password would be available again? 

In the middle of the day today, my Miro display changed.  In the past, when I clicked on a space, the right-hand side of the screen would list all the boards in that space.  I could sort them various ways -- recent, name, etc.Today, the display suddenly changed.  When I click on a space, I now get the boards listed down the left-hand side, and some AI-generated (I think) content on the right.  There’s even a small tag that says “Beta” at the top of my screen.This new layout is useless for me.  It’s particularly bad because I can’t sort the boards on the left-hand side of the screen.Have I accidentally enabled some beta feature?  And how do I get back to the display I know and love?  Thank you all! 

Hello, could someone please tell me how I can speak with someone—an actual person—in charge of Miro support?I’ve had a Miro account for some time now. I lost access to that email address some time ago, but I’ve been able to access my boards normally. However, today I’m unable to access my boards. When I enter my email address, the password field doesn’t appear, and I see this message:Check your email: We’ve just sent you a unique sign-in link to your email: danilo.melo@prof.unibh.br.But since I’ve lost access to that email, I won’t be able to access the verification link.How can I resolve this? I’ve already tried contacting Miro support via email, but I always get a response from the AI, which doesn’t solve the problem.I have hundreds of boards with a lot of important content.Can anyone help me?I need to recover this account. 

Hello Miro Support,I’m experiencing an issue with Korean text input in Miro Docs on Windows.Issue When typing Korean in a Doc, the first press of the Space key does not insert a space. I have to press it twice. This occurs in both the Miro desktop app and the web version. Other features, such as notes and sticky notes, work normally. Steps to reproduce Open a Miro Doc. Type 가나다 using the Korean input method. Press Space once. No space is inserted. Pressing Space a second time inserts it. Expected behaviorPressing Space once after typing Korean should insert a space.Additional findingIf I press the Right Arrow key once after typing Korean, then press Space, the space is inserted correctly on the first press. This suggests the issue may be related to how the Docs editor handles Korean IME composition.Could you please investigate and let me know whether there is a workaround or a planned fix?Thank you.

Dear Miro team,I am an English teacher located in Ukraine, and I am writing to apply for free Miro access. As I work with exam preparation classes, Miro enables me to provide an extensive information on all parts of the exam all on one board. Such opportunity to look at the exam parts from ‘bird-eye view’ is invaluable to students, and exactly this function was what convinced me to choose Miro over the other platforms.Best regards,Mariia Shangina 

once i try to open a template and start with a new project i got this message:  

Hi Can someone help me on creating or duplicating a board? Usually, I would just copy the latest board. Normally, 3rd board is automatically a view only one but this time its showing last 3 is open, therefore it does not allowing me to create/duplicate a new one. I dont need the 3rd one but its just not being view only. 

Hi Miro team! I’m experiencing a strange issue with Spaces and would really appreciate your help.Today I noticed that when I open any of my Spaces, the sidebar shows all of my boards, instead of only the boards that belong to that particular Space.For example, I have a Space for a specific student where I previously had only 1–2 boards. Now, when I open this Space, I see a large list of my boards created for completely different students and lessons.The same thing happens with my other Spaces — they all show the same large list of my boards.However, this seems to be only a problem with how the Spaces are displayed for me. My students still see the correct boards inside their Spaces. I also asked several other tutors who use Miro, and they do not have this issue.I have not moved or reorganized any boards because I’m worried about accidentally changing access permissions.Could you please check: Why are all of my boards appearing inside every Space? Are the boards actually assigned to t

Hello  I would like to help multiple teams to define their pi planning individually (aka per squad), however their tickets should be visible into a program board where the teams can manage dependencies.  Thanks Fabrice 

Добрый день. Возникла проблема: не открывается одна из досок на бесплатном аккаунте.Она бесконечно загружается. Подскажите, с чем может быть связана данная проблема?

Dear Miro Support Team,​I am writing to respectfully request free or educational access to Miro for my teaching work.​I am an English language teacher based in Ukraine, working with students across various proficiency levels. In the current circumstances, interactive digital whiteboards like Miro have become an essential tool for delivering engaging, high-quality online lessons and keeping my students connected.​As an educator affected by the ongoing challenges in Ukraine, any support with platform access would be immensely appreciated and would greatly help me continue my work.​Thank you very much for your time, understanding, and support.​Best regards,​Ganna PolishchukEnglish Language TeacherUkraine

Hi,My board should have a drop-down button with two options, but I can't find how to do it.

As title mentions Ive contacted my bank and my credit card still wont go through when trying to upgrade from free account to standard.. I tried to find a way to contact Miro staff but apparently they dont allow Free accounts to contact them only through this community thing wich is ridiculous i love the Miro app but you wont let me buy the functions!