Ask the Community

Dear Miro Support Team,!--tgqphd|[]-->My name is polina Liubka, and I am a math teacher based in Ukraine. I use Miro for all my lessons and it has become a useful tool. I'm definitely sure that upgraded version would help me improve the quality and interactivity of my lessons. My students are fond of this platform as well, because it is incredibly convenient.!--tgqphd|[]-->I have recently learned that Ukrainians might be eligible for a free subscription and I was wondering what steps I should take to apply.!--tgqphd|[]-->Thank you in advance!!--tgqphd|[]-->Best wishes,Polina Liubka!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->

If the board name is in Japanese, the backup file name always ends up garbled. Is there a way to avoid this?Since most board names are in Japanese and there are so many of them, changing the board names isn't a viable solution.

I created a flow chart then clicked one of the elements and tried the AI feature that creates a meeting summary. Now I can only see that document and the entire flow chart is gone. I can’t undo and I can’t find the history anywhere.

HiWhen opening a specific miro board, it opens where I last was but then 2 seconds later it takes the focus to a specific frame on the board and I have to then move back to where I was. This happens every time I load the board and even if I move to another browser tab and then back. Have tried looking this issue up but can’t find anything on it. I am using the standard board link - not a link to a specific object on the board I tried “set current view as start” but makes no differenceAny suggestions on how to fix?Thanks

Our specific HMI workflow entails creating “function cards” when we are mapping out the task analysis of using a piece of equipment. Essentially every task and function within both the physical and digital interfaces.  Then using those cards to card sort priorities with the users and then use the cards to visually layout the control placements and groupings when doing the ergonomic and human factors recommendation layouts.  Having the ability to create a table template with a corresponding custom (infographic styled) card layout would greatly save time by allowing the custom card to be assigned to the table.  Does something similar exist? 

 Hi everyone,I need your help :) We’re experiencing an issue with one specific Miro board and are wondering if anyone has seen this before.What happensThe board opens but remains stuck around 9–12% zoom. No content is visible; we only see an empty grid/background. The issue has been occurring for approximately 3 days. All other boards in our workspace work normally. A colleague who has access to the board experiences exactly the same issue.It started with no option to zoom out (only stayed on 9 till 12%)Now it’s not loading anymore as well  Resresh or incognito doesn’t solve the problem as well 

Hi, how can I add more snapping point to a square? default just gives the center points but I would like to have something on 1/4

Dear Miro Support Team,I hope this email finds you well.First of all, I would like to express my sincere gratitude for the incredible platform you have built. Miro is truly an outstanding tool that has become indispensable for my work. The interactive features and the seamless user experience make it the best platform for visual collaboration.I am writing to you because I am an English teacher currently living and working in Ukraine. As you know, we continue to face significant challenges due to the ongoing war. Despite these circumstances, I am dedicated to providing high-quality education to my students, and Miro is a vital part of my teaching process.I currently have an active paid subscription. However, I recently learned that Miro offers support programs and free access for users and educators based in Ukraine. Due to the current situation, it has become financially difficult to maintain a paid plan, but I cannot imagine my lessons without your tools

Is there a way to customise the dashboard? The AI Search and the templates take up a lot of real estate on my smaller screen, and it’s throwing off my workflows.

Dear Miro Team,I am an English teacher in Ukraine and I am writing to kindly request free access to the paid subscription features of Miro.Because of the ongoing war, many of my students are learning in very difficult circumstances. Interactive online tools such as Miro help me keep lessons engaging, organise collaborative projects, and maintain a sense of community even when students are in different locations. However, both my and many families’ finances are very limited, so it is challenging to afford a paid plan.I would be extremely grateful if you could consider providing me with free access to an Education plan or offering an upgrade to my existing free account so that I can use more boards and advanced features with my students.In return, I will actively integrate Miro into my English lessons, share feedback on how the platform supports Ukrainian learners, and acknowledge your support in my school community and professional networks.Thank yo

My name is Maria, and I am a student at Ivan Franko National University of Lviv in Ukraine. Alongside my studies, I also work as an English teacher and currently prepare for the IELTS international exam. Because of this, digital educational platforms have become an essential part of my daily learning and teaching routine. I have been using Miro for quite a long time and genuinely appreciate how helpful and creative the platform is. It allows me to prepare interactive lessons, structure study materials, and create a more engaging atmosphere for students. I especially value how Miro encourages collaboration and makes online learning more effective and visually appealing. Unfortunately, due to the current situation in Ukraine, paying for educational subscriptions can sometimes be difficult for students and teachers. Therefore, I would like to kindly ask whether there is any possibility of receiving a free educational subscription or support access for one ye

I’m using a kanban layout in a template and I can’t widen the columns. It is making the kanban cards in one of the columns go very long since I can only have one card wide in a column.

I am the only member of my team. I only have one board. However, I’m getting a message that I have exceeded my free plan’s limit, and now my board is locked. Why is this happening? 

I’ve noticed since a recent update, that sometimes locked objects are not treated as truly locked.For instance, if I lock an item, box select an unlocked item (or items) on top of the locked item, then click on the locked item; it will select them both. If I move the unlocked object, it will also move the locked object as well. Somewhat defeating the point of having the item locked in the first place.This has happened ever since the change on how items are selected, a slightly frustrating but separate point. If I box select a few items, and then click (but not ctrl or shift click) on another item, it keeps the boxed items selected for some weird reason. I’ve never seen this behavious anywhere else; that’s literally what crtl- and shift- select are for.I believe these two things are connected, but not 100% sure on that.

Opening a Board which was working a week ago now gets stuck at ~75% and never loads fullyThe shadows of the ui appear, the blue bar climbes across the top of the screen, gets stuck right below the start for marking pages as favorites. Specs:Debian 13 (intel system)Firefox ESR (newest update) Already tried:-disabling Adblocker-disable enhanced tracking protection-disable noscript (allow all scripts unrestricted)-disable VPN-clearing site data please help, i need to get an assignment done

ola, vocês possuem Representante Comercial no Brasi?

Hello, I can’t apply for my free educator program. Application form says:  There was an error submitting your form. I suppose it won’t recognise my buisness mail @sch1415.ru. Can you submit a ticket and help me?

Hello Miro Support,I would like to apply for the Miro Education Plan.I am officially attached to my university for the purpose of preparing a PhD dissertation. I am conducting research and preparing for postgraduate studies. I also work as a Chinese teacher at this university, but I do not have an official profile on a website or .edu email address because my university does not provide one for my status.However, I can provide official proof of my affiliation.My information:Full name: Anna SadievaEmail registered with Miro: anechka.sadieva@yandex.ruUniversity name: Minin Nizhny Novgorod State Pedagogical UniversityCountry: RussiaRole: Affiliated person / attached researcher (equivalent to postgraduate student in terms of academic work)I can provide: 

Dear Miro Support Team, My name is Danylo, I'm from Ukraine, I recently started actively using the Miro platform, I'm incredibly happy that I found this software. I would like to respectfully ask whether it would be possible to receive free access that your company offers for users affected by the ongoing situation in Ukraine.   I use visual collaboration and brainstorming tools to work on creative projects, organize ideas, conduct research, and solve various creative and educational tasks. Miro would be an extremely valuable tool for my work and personal development.  Unfortunately, due to the difficult circumstances I am currently unable to afford a paid subscription. At the same time, access to Miro would significantly help me with my tasks.I would be sincerely

I no longer am able to turn off Dark background for presentation mode. I need this as dark background disables all motion slide transitions (I’ve turned off reduce motion too). I’ve tried incognito mode and the desktop app and it seems like Dark background mode is now forced. Anyone know if this is a bug or a feature degradation?The chatbot was worse than useless about this, so hopefully someone else knows something! Thanks.