Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,744 Topics
  • 22,729 Replies

6744 Topics

Chris Münch
Chris MünchBeginner
posted in Ask The Community

[INCIDENT] Miro Degraded

Hey there,Miro is currently running (loading) very slow for me, in both desktop app (Mac) and Browser (Chrome for Mac). It’s actually not usable currently.Any reported issues / infos on that?Thank you!

10
Z
4 months ago
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Chi Chi ChengBeginner
posted in Ask The Community

Is it possible to turn off the grey outlines or make them invisible when chart items are locked?

Locking items on charts allows me to quickly and precisely zoom into different elements on the board with dynamics transitions with just a double-click. But then people can see the grey outline. Please see attached video to see what I mean by the grey outlines.  

5
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2 hours ago
A
Avi van HarenNew Here
posted in Ask The Community

Unable to reset view

I’m unable to return to a default view. Any ideas on how to reset so my navigation returns to standard size. None of my other browser based apps are affected. I’ve included the browser tabs for size comparison. I want the Miro display to replicate the font size in the browser tabs. Thanks!   

1
A
8 hours ago
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Eriberto MendezNew Here
asked in Ask The Community

Upgraded from free to team plan but profile is not updated.

I just updated to a 2 team plan but in my dashboard account it still shows free account. Is this just a delay in the interface where i have to wait to implement? In any case i have send email to support team for this issue.

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ElvaMiro
Mironeer
10 hours ago
hamster_elite
hamster_eliteBeginner
posted in Ask The Community

How do you reference elements from other boards. Like the feature that is in Trello?

Hello! This is a continuation of my topic here:   Original Post: (Please view for quick reference): https://community.miro.com/best-practices-discussions-48/best-practice-very-large-user-story-framework-map-board-1403     Intro: Basically I am working on ‘User Story Framework Mapping’ at this stage.  This entire post is regarding ‘User Story Framework Mapping’.   Scenario: I have a very large application with multiple user types, and user ‘areas’ of the application.  (See my original post).  I have broken the application into small boards to make it more manageable as I have 1500+ user stories for my application.   Overall Question: My question is, how do I (or can I?) reference board elements from OTHER boards.  So in my original post I have split my application into (4) user story boards pending on the User role in which the User Story refers to.   Example Board Layout Board 1 | Public Area (where non-auth users can visit and what they can do) Board 2 | Standard user

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11 hours ago
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NiruNew Here
posted in Ask The Community

Miro fonts not carrying through to PDF when exporting

Hi there,Does anyone know why fonts from Miro are not exporting to pdf? I tried multiple ways of doing this and looks like a jpg carries the fonts through but not pdf. Please let me know! I do have a paid membership. 

6
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13 hours ago
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Martin HausteinBeginner
asked in Ask The Community

Board access will expire in 24 hours

Hello,today some of our visitors got a message that their “Board access will expire in 24 hours” when trying to acces some of our boards. I read somewhere that the access has a hard timer that refreshes when a member uses the board, but these board are pretty frequented, so this shouldn’t be the case.Is this something new?

6
M
17 hours ago
A
asdasdasdNew Here
asked in Ask The Community

Can't access any features, stuck in 'request access' window.

I cannot access any features or options when I enter Miro. I am only faced with this window, which cannot be clicked away. Can’t press escape, can’t do anything. The ONLY thing I seem to be able to do is request access for existing boards.So what if I want to create a new private personal board? Can’t do that? Why not? Didn’t Miro developers think that was a possibility? What am I missing? I already hate Miro.Wow Miro really boosting and empowering me today.  

0
A
19 hours ago
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Isachenko PolinaNew Here
asked in Ask The Community

Почему у меня сам удалился важный блок?

Работала в файле, параллельно открывала другие вкладки в интернет, возвращаюсь к своей CJM. - исчез очень важный блок. Где он? Куда он мог пропасть? 

0
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19 hours ago
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LewisNew Here
asked in Ask The Community

How to I rotate a shape by a defined number of degrees?

Hi - I’d like to rotate a shape by 36 degrees exactly. I cant see how to do this or even see how much a shape is rotated by? Thanks!

2
Kenneth Ritley
20 hours ago
A
Adina LudwigNew Here
asked in Ask The Community

How should I cite Miro Software?

Dear Miro-community,I currently write my Master’s thesis and use Miro for visualisations/ mind mapping.How should I cite Miro?Also curious if other researchers are using Miro for team work and visualisations?Thanks!Adina

17
D
1 day ago
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Anastasia KadushkinaBeginner
asked in Ask The Community

[FIX IN PROGRESS] Can't see all the content (tried Safari, Chrome and desktop app)

Something happened to exactly 1 of my boards. I can`t see my content, although I see on the board map that it`s there. It shows on the map but the navigation is weird and everything seems to be invisible. What is it? I have tried doing it with Safari, Chrome & Mobile app - nothing helps.  

12
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1 day ago
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Baptiste SudreNew Here
posted in Ask The Community

Button which automatically goes to another part of the board ?

I would like to add more details on a process mapping. So, it would be really nice for me to click on the process title to access to the sub-processes. Is it possible to have this kind of button on Miro ?

4
Robert Johnson
1 day ago
T
Tommy_VNew Here
posted in Ask The Community

Private Board possible in Education Plan?

I'm part of the education plan. If I make a board and don't share it, can the Admin still view it? Is there a way to create a completely private board?Regarding creating additional teams: Currently, I'm only on the education plan and can't create a free team. To set up another team beyond the educational one, I'd need to subscribe to a paid plan.

2
Robert Johnson
1 day ago
C
Chiara RignaneseNew Here
asked in Ask The Community

MIRO board does not work

Hi,The Miro board I am using with my colleagues is not working for everyone. We've tried opening it with different browsers and the app, we've tried duplicating it and restoring it, but nothing seems to work. Every time we try to open it, it takes a long time to load and then everything disappears. Do you have any suggestions?Thanks, Chiara

0
C
1 day ago
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HE2Beginner
posted in Ask The Community

Chrome extension error: "Oops..It seems you don't have any Miro accounts"

Getting this error when i try to use the Chrome extension from Miro.  I have uninstalled it and reinstalled it and made sure I’m logged in to Miro for that browser. Also tried different browsers.What else can I do to troubleshoot this?  

4
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1 day ago
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SarahEANew Here
asked in Ask The Community

Can you move the text options dialogue box?

 I’d like to be able to move the text dialogue box out of the way because it pops up and covers other text I’m trying to see.

0
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1 day ago
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viktoria lukianovaNew Here
asked in Ask The Community

Help please.

Hello. Help please. Today there was some kind of malfunction in the system and my board self-deleted. Neither I nor other people deleted it, it happened without intervention. I watched the video tutorial, but I don't have a restore button. Is there any way to restore it?  

0
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1 day ago
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Anna Clara RendahlNew Here
posted in Ask The Community

Creating an A3 frame with precise dimensions, not just ration

Is there a way to create a frame that measures the same as an A3? Not just the ratio but the length and width? It would really help when creating content in Miro with the purpose of using in hybrid workshops etc., when you want a (readable) physical copy of your miro-frame.  Thanks! 

11
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2 days ago
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nataveeNew Here
asked in Ask The Community

How to Adjust the corner radius?

 

1
Robert Johnson
3 days ago
W
WSamBeginner
posted in Ask The Community

Being Billed for FREE Account

I am being billed for a free account and I can’t find any customer service number to call and get this resolved.Lesson learned: before I sign up for anything FREE I will make sure I speak to a live person at customer support.Has anyone else had this issue and how did you resolve it.Thank you, 

9
A
3 days ago
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Doreen HingBeginner
asked in Ask The Community

Is it possible to create Trademark, Registered & Copyright symbols

(TM), (R), (C) do not seem to transfer into their respective symbols, which would be useful for presentations. Is there a shortcut? Thanks

7
L
3 days ago
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Tony GruebnerNew Here
posted in Ask The Community

Charged for Free Account

Hi,I’m on a free Miro account and just looked at my bank statement and Miro has been charging me for every month since February this year.Sorry for posting this here as I couldn’t seem to find a way to for a free member (who is paying) to contact anyone in customer service.Is there a way I can contact customer service to find out what is going on here.Cheers 

2
A
3 days ago
Alyona
Mironeer
AlyonaMironeer
posted in Ask The Community

Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

66
A
4 days ago
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Mike ReekieBeginner
posted in Ask The Community

Does miro support the idea of an icon with attached text? (without manual grouping)

Bottom line. If icons or pictures could come with a built in text box below them that can be blank or filled in I’d be an extremely happy camper.  Is there a feature I’m missing? If not can I get this in as a feature request?--------------------------------I’m working hard to get adoption within our organization for using miro for problem solving through discussion mapping.  The folks are generally tech savvy but not sure that they are going to like learning something new.  This technique involves using simple icons like question mark, light bulb, minus, plus and “i”.  I’ve used many other graphical planning tools. The best one’s I’ve got attach a text box to whatever icon you’ve got. As I work with the group on the questions the whole process is constantly interrupted by having to for example grab a post it note, select or cut/paste a question mark, then group the question mark with your post-it, and only then being able to write your text.  In the last session I was working with a gr

4
K
4 days ago
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