Ask the Community

Hi Miro team! 👋I frequently run workshops using Miro alongside Zoom breakout rooms. During these sessions, participants are completely focused on their Miro boards, leaving Zoom running in the background just for audio.Because Zoom isn't the active window, nobody sees the text broadcasts I send to the breakout rooms. (I avoid audio broadcasts because they can feel abrupt and weird).What I really need is a way to make announcements directly inside the active Miro board. It would be amazing if the facilitator could send a message that flashes or pops up near the timer, letting participants know there's an update while they work.For example: During a 20-minute activity, I might unhide a specific frame for the last 5 minutes and need to tell everyone to move there. How can I notify them without closing the breakout rooms? Right now, my workaround is creating a giant sticky note and dropping it right over their group boards to literally block their vi

Hi There, I am currently part of an Educational plan (I believe) where I am part of someone else’s Miro Team. I have made a board with only my account to access it (no one else in the team can), however I would like to create another account and upgrade to a Starter Plan but still keep my boards. Is there any way I can transfer over these boards to the upgraded new account? I have tried sharing the board with the new account but I can’t do that unless the new account is in the same team. Please assist  Thanks, Mika

I’d like to use Miro board to create architecture diagrams for Oracle Cloud (OCI). I can see AWS , Azure, Google icon library listed under “More Shapes”, but I do not see for Oracle OCI.Now the question is how do I  import Oracle OCI icons into Miro so I can create architecture diagrams using these icons?From this link https://docs.oracle.com/en-us/iaas/Content/General/Reference/graphicsfordiagrams.htm, I see Oracle provides three different icon library formats ( ppt, draw.io and viso) . Can I use any of these to import into Miro board and start using them? 

Hi There, I am currently on someone else’s Miro Team (I believe they have a business account). I currently only have the free account and would like to upgrade to a Starter Plan for myself. I would like to know if the boards I created as a part of that person’s team could transfer over to my upgraded account/if they were to stop their account would it delete the boards that are attached. Could you please assist in any way  Thanks, Mika

I paid for the 12.50$ Starter Pack, but I cannot access the plan that I’ve paid for. It still says ‘free’ when I visit my board and ask me to upgrade despite the invoice has already been sent to my email. Am I missing something here? Thanks. 

Is it possible to rotate a frame? Prezi has this feature and I love it, but I can’t seem to find it on Miro.Thanks!!

Hello - I’ve had a Miro account since (I think) at least 2021, and have created boards under the free version of Miro that I’ve been able to access as recently as late last year. Today I tried to sign into Miro and was prompted to “create a team” - after I created a team I was no longer able to access any of the boards that I had created previously, my Miro is just empty. I’ve read through related help guides on the topic - I don’t believe that I was creating boards under anyone else’s “team”, as this was a personal account that I opened for my own use. I may have at some point invited a collaborator to a board, but I’m unsure as I can’t access or track these old boards anymore. I don’t have a paid plan so I can’t access the trash bin. Any suggestions on how to recover my old boards? 

I cannot downgrade to free plan. Please help!

Hi everyone!I’ve been exploring ways to make collaborative boards more engaging and interactive, and I wanted to share a simple idea that’s been working well for me.Inspiration came from a word puzzle game called Letter Boxed, where you connect pieces in a logical flow. I realized you can apply a similar connected sequence approach in Miro to guide team thinking during workshops or brainstorming sessions.For example, instead of just dropping ideas on a board:Create linked pathways that encourage participants to move from one concept to the next Use colors or shapes to show progression or stages Add small challenges or visual cues to keep attention focused and structure the flowI’ve also used features like timers and frames creatively to turn parts of a board into interactive rounds almost like game levels especially during icebreakers or ideation sprin

Hi everyone! 👋I’ve been exploring fun ways to use Miro beyond typical meetings and brainstorming, and wanted to share an idea that might be cool for teams or classrooms:Have you ever played Letter Boxed? It’s a word puzzle game where you connect letters under certain constraints to form words — and I think the format could work really well as an interactive Miro board activity.Here’s how it could look in Miro:Place letters or letter groups around the board (like the sides of a box) Participants drag and connect words that follow the Letter Boxed rules Use lines or arrows to show the flow from one word to the next Add voting or comments for collaboration and friendly competitionThis could be a fun warm‑up for workshops, team meetups, or language learning sessions. It also turns a Miro board into a playful space where everyone contributes creatively, not just with sticky notes o

This is crazyit doesn’t allow me to cancel

Dear Miro Team,Hello,My name is Alina, and I am an English teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Alina

Hello, on our company profile I can’t see any option for cancel the subscription. Why is it like that and how I can cancel it? 

hello. i have a paid subscription. I cannot remember the old user ID and password.  I would like to “transfer” my paid subscription to my new account.  (I think the old user name and password are tied to a former “employer” email address even though I paid for it. )how do i transfer this.  I paid 192 in September 2025.  I’d like to make use of this account but don’t know any details or where to start.  I figure worse case scenario, i just cancel the transaction with amex.   

I use Miro Windows desktop and browser on a daily basisRoughly once pr month the Desktop fails to load. The Miro window opens, grey background, Miro logo and caption “Miro”, maximize restore and close buttons. And nothing more. It stays unchanged for hours.3 times now I just uninstall and reinstall and then it works fine again. Until it does not.Is there anywhere I can find error logs? I’m fed up now and will just have to work with the browser version.I’m not impressed with the desktop app. 

I have a free plan using my company email address. I have been invited to join the paid-for company plan, but when I click on the invite it just takes me to my existing free plan. I have tried logging out and back in.How do I join the company plan, and transfer my existing boards across to the new plan?

Hi, I was login into Miro using my student email, unfortunately most of the features are locked. Then I applied for the free education plan, and it seems that the process is successfully accepted but still when I access and log in, all the features still locked.I am wondering if both accounts have the same email username, how to access the education one and move my old boards to it.Thanks in advance.regards, Lama 

Starting earlier this week, we started receiving requested from Miro when a new user wishes to join.We have not yet enabled “Auto-capture new users from this email domain” for our domains yet, so we wanted to confirm that when we receive emails as seen below, we need not do anything yet:Is this user prevented from joining Miro without us intervening?If we are to accept them, where is that in the Admin panel, and what are we admitting them to, since our portal and teams only contain the first few admin accounts?Thank you,Wes

Мне очень нужно их восстановить, т.к. там очень важная информация. Что делать? Вот ссылка на доску которая мне крайне важна: IMBA гипотезы - Miro

Just created my first board - simple structure just some frames and boxes.I encountered the following problem: Text which I have entered into text elements or standard forms keeps on vanishing or is getting partly invisible (i.e. first line of text is no longer visible, second line of text still is) when I zoom out and back in. To be able to read all text content which I have already entered I need to double click each element until the text lines are re-appearing.I appreciate your hints and comments to fight this phenomenon. 

Every time I open or refresh my board, AI Sidekick immediately launches itself and starts creating tables on its own without me doing anything. Every single time. It’s extremely annoying and genuinely risky when I’m presenting to clients. How is this even happening? Why is AI being forced on users without consent and without any option to disable it? This is unacceptable.