Ask the Community

Hello community,I’ve just signed on and i can’t get my camera working. I’m on android computer and have both tried my laptop's camera and a separate plug in camera. What else can I try?!?!thanks

After the last update, copying and pasting of any board's content doesn't work anymore. Only the duplicate option still works. I have this issue in the macos app and the browser.

Hi, I got message like this: How to resolve?  

Hello! For several days now, I’ve been unable to edit text within a shape. I can still move the shape, edit text within a sticky, or other text fields. Create new shapes, and edit text within those. No other functionality issues.What’s strange is that I am only having trouble editing text within shapes that were created on the day I first opened the board. Any sticky notes, titles, or other notes created that same day are still editable. I’ve shared the board with colleagues and they are running into the same issue. I’ve cleared my cache as well. I’m using the web app on my Mac, logging in behind SSO.Any ideas on what the issue may be?

Hi Everyone,The steps to change your profile picture are simple enough, however, the following message is permanently displayed in my Profile Settings…  As I am the Company Admin licence holder, would I not be the account administrator, and therefore be able to change my picture?? I’m otherwise stumped as to who to contact. 

Hi! My “team” is the entire company. We have several spaces within the team, and I have set the permissions so that only certain people have access to certain spaces. That being said, when creating a new board within a space, I want only people in that space to view it by default. Is this possible? If not, can the permission to edit be selected by space? Thanks!

Hello There!Is there a way to get all notifications from my boards in one place? My students work in their own teams and mention me in comments for feedback, but I have to check every board individually to find the notifications, especially if I dismiss them on my phone app by mistake. It’s really overwhelming. Maybe there could be a central "My Updates" page where all notifications or updates from any board I’m a member of could appear?

Hi everyone,I'm currently on the Business Plan, but I've changed all my members to Guests. However, the billing section still shows that I need to pay for 4 members. I only need one, which would be much more cost-effective.Is there a way to fix this? I’d really appreciate your help. Thanks in advance!

I am part of a large organisation and team and we use multiple Miro boards for each large project. We have recently had some feedback that it is hard to find the right board to use every time. Was just wondering how everyone is organising their boards ie: naming conventions 

Update: its working, but it is very hacky like: double tap on Delete key after copying, leave the object to paste undo and redo shortcuts are damn slow  WHAT HAPPENED TO YOU MIRO???!! Hi, I’m on M1 Macbook Pro, just now resumed my subscription. The most basic keyboard shortcuts and keys for copy, paste, delete, undo, redo are not working!!! Is there a separate setting for turning these on? I was using Miro actively until 2 years back, didn’t have this problem then.  Need help urgently. Thanks!

Hi, Miro community.Nowadays i have a free plan, but today I noticed a charge of US$94 on my credit card, that I did not authorize or expect. As you can imagine, seeing such a significant amount deducted without my consent was quite alarming.I immediately reached out my account to confirm it and in fact I have a free plan and because of that, it is impossible to cancel on website a plan that I don't have.Could @Miro Community Team or @Miro Support Team give some help?Thanks in advance for you help.Best regards,Lívia

Dear Miro Team,My name is Albina, and I’m an online English teacher from Ukraine. I teach private classes and use Miro regularly to make my lessons more interactive, engaging, and visually clear for my students. It’s truly been a fantastic tool for planning lessons and helping students stay focused during our sessions.I understand that the Miro Education Plan is available for accredited institutions. Unfortunately, the school I work with isn’t officially accredited, but I’ve heard that you’ve kindly supported other Ukrainian educators in similar situations—and I’d be so grateful if you could consider doing the same for me.If there's a way to receive free access in my case, I'd be truly grateful. I'm happy to provide any documents needed to confirm my role.Thank you very much for your time and support!Warm regards,Albina

I was excited to use the Timeline feature for a project I’m working on. However, I need the width to fit on a normal page (8.5 x 11) for a proposal (although I plan to use the Miro board directly to help manage my project). I can increase the default width, but can’t reduce it, and I can drag a corner to resize up or down but that resizes text as well. There is plenty of space to show what I need with less width, but it seems the limitation is that the widget can’t shrink time periods to be less than X pixels and that “X” is just unnecessarily large.Am I missing something here, or is the width actually limited like I’m describing?If this is correct, what’s the best way to share this feedback directly to Miro? (I’m a longtime Miro free user, and just recently purchased a Business plan).

Using Miro Planner with JIRA integration, some fields are available in the column field option, and some are not.  These are Implementation team (Text: Team1, Team 2, etc.) and Due date (which is a text field: i.e PI12Sprint1).  Both of these are custom Jira fields, however, other custom Jira fields DO show on the dropdown.How/where do I check on Miro or Jira which fields will be included and which not?

Hello there! I changed universities and therefore want to change my email address for login accordingly. Standard procedure does not work, however. Any ideas how I can resolve this? Thanks!

sh. topic

Hello Miro Team and Community,I had an active Education Plan on Miro, but it recently expired. I received an email on May 22, 2025, with a link to reactivate the plan. Unfortunately, I didn’t manage to activate it in time, and now (as of July 13, 2025) the links in the email no longer work.As a result, my boards are locked, and I can no longer see or access them. This is a serious issue for me, because they contain important academic work.I am currently a Master's student at University of Applied Sciences and Arts in Germany, and I’m still eligible for the Education Plan and I have the university's e-mail account.My current summer semester runs until September 30, 2025, and then the winter semester begins. I urgently need access to my boards to continue my academic work.Could someone please help me with the following:- How can I return my account to the Educa

Hello togetherHow can I save a diagram as .bpmn-file? I can just save as svg oder csv-file or pdf. Thank you for your helpful answers!

Hello! We've been having an issue where boards are disappearing from their assigned Spaces at random. They show up if you search for them but are longer assigned to their original Space. Instead they have a "no space" designation. The only person who can search and access the board was the original creator. No one is able to access the board until after is reassigned back to the it's original Space. This problem has been occurring weekly for the past month or two. We’ve even had it happen to the same board multiple times. Has anyone else run into this issue? Any help with this problem would be great.  

Bonjour, J’ai un compte miro gratuit et j’ai réalisé un tableau l’année denrière que j’aimerais compléter mais impossible d’y avoir accès (à savoir la page ne se charge pas. Quelqu’un saurait-il pourquoi et surtout comment récupérer les mois de travail qu’il y avait dessus ? Edit : c’est uniquement le cas sur ordinateur, j’ai tout de même accès sur mobile Belle journée,Cordialement, Estelle

Hello, I was unable to access Miro for 2 days or so. The website is stuck in the loading animation.I’ve tried clearing the cache and logging in again. The login process itself works, but the moment i land on the https://miro.com/app/dashboard/ I get stuck again. Dev tools show 3 errors:c~appEntry.0ce3874c4c741ef4.js:sourcemap:1 Uncaught Error: trackEvent reached max retries: 10 after 51200 ms. Event key: feature_flag_web_sdk_initialized, params: {"duration":432}. Last error message: Missing dependency: MiroStat. Was requested by: MiroStat. Original error message: Missing dependency: MiroStat. Was requested by: MiroStat. at a.resolveSingle (c~appEntry.0ce3874c4c741ef4.js:sourcemap:1:178243) at a.resolve (c~appEntry.0ce3874c4c741ef4.js:sourcemap:1:176954) at t (c~appEntry.0ce3874c4c741ef4.js:sourcemap:1:179790)

Hi,I was trying to share links to specific Miroverse templates (e.g. https://miro.com/app/dashboard/?miroversePath=%2Fthe-office-retrospective%2F), but the link just diverts back to the Miroverse template search area. It does not take someone to the template itself.I tried this both logged in & via incognito browser, to no effect.Can anyone help with this?(Running Macbook M2 Pro, OS up to date)Thanks in advance,Donovan

I just received the “You asked for a better way to present. It’s here.” newsletter, and after a quick review, I’m having trouble discovering revolutionary ideas that add value over using frames and presenter mode the “old way”. I’ve been using frames with interactive elements like dot voting, commenting and sticky notes; content set up in a series of frames, laid out in a row or multiple rows on a board. The purpose: impulse lectures with continuous audience engagement.The new Slides seem to:make it easier to reorder slides/frames (and they introduce some limitations over the free-form frame approach),  introduce multi-lane slides, facilitate reskinning, recoloring slides. But I don’t quite see additional benefit or value over my current practice. Could you, skilled practit

Hi, I’m wondering if it’s possible to see a log of users who have viewed a board that you have created? We run a workshop with customers where we map out their user journey and I’d like see if they have opened/edited it after the workshop is complete.  Thanks!

Trying to cancel and online instructions do not match what my desk top account menus look like