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Refund & Changing subscription

  • January 17, 2026
  • 1 reply
  • 14 views

Hello,

I paid for a yearly plan for two users by mistake. I would like to request a refund so that I can change my subscription to a monthly plan for one user.

I could not find a direct way to contact the subscription or billing team, so I am reaching out through this request.

 

1 reply

Eca
Mironeer
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  • Mironeer
  • January 19, 2026

Hi ​@Betül inci thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.