Ask the Community

I have one person in the group I work with who can't connect to the public link. Everyone else can, except her. When she tries to connect to the public link, Miro asks her a lot of questions. Once she's answered them, she's told she has to buy a package. It's really very problematic. I've been working with Miro for over 5 years, with hundreds of people using the public link, and this is the first time this has happened to me. Please help me find a solution. 

I facilitated a workshop last week and the responses to my alignment scales have disappeared! Any recommendation on how to restore responses?

A user (team member) received an email that I had edited one of the documents on my board.  How can I turn off these types of email notifications?I navigated to “Preferences” and then to “Notifications” and deselected all of the Board, Project and Team Activity notifications.Will that eliminate email notifications to my team members?

Hi everyone! couple weeks ago it worked fine but today I noticed that topic can’t be opened. those expand arrows used to open a card where you can add extra information. but now just nothing happens, checked on several browsers. please bring back 🙏🙏

Wwe are PAID PAID Miro Users-- you gys have added so many apps that the old Boardds are inoperable-- HOW to Get a MIRO Person????? WE pay miro-- why is there NO HELP???

Hi all, Is it possible to superscript numbers etc. in any way? I would like to write some formulas in a board using the text feature, but I don’t see any way to subscript or superscript text. Best,Ditlev

I have several Jira cards on my board.  I go to the Jira Cards app, select Configure Cards, turn on a couple fields (Fix Version, Story Points), then Save.  None of the fields I turned on appear on the Jira cards and when I go back to the Configure Cards menu, the fields are turned off again.  Am I doing something wrong?

I have a business license. We have several users with individual licenses. I would like to add these user licenses to our business license, and move all of their existing work to our company.

Hi Folks, I love Miro!I am trying to download a board as a PDF to share it with an outside contractor, I am following the export/save as PDF functions but i have no idea where the board is being saved to on my computer, or if the save has been successful in PDF format. Can you please help me?Kind regardsMeg

Is there a way to batch download images from my boards? I’m using Miro as a moodboard, and it would be helpful to be able to select and batch download images not in board format.

I am trying to create a concept map and am needing bi-directional connection lines. Basically, these are arrows that are pointing at both ends. Is this option already available? If so, how do I create them? If not, could this be included in a future feature?

Hi!Myself and my team members have been on the board for over 2 years. Then yesterday the board owner deleted it.The board owner is a ex team member and I am not in contact with him. And he left the company about 1 year ago.How can I recover data from this board? All our projects for two years on this board.....I have the link to the board:  

How can i switch when scrolling up and down on my mouse to make chart go up or down instead of zooming in and out (smaller/bigger)?

Remove this.  It’s the worst thing I have seen in my 10 + years of using Miro.   It is beyond annoying and a serious flow disruptor.  

Hey, on one and only one of our boards we can’t paste text field objects for some reason. We can copy them (I can see the text in clipboard history) but not paste.We can copy and paste anything else, even funnily enough, the text inside of the text field object with no problem, but not the object itself.Anyone came across something like this? Classic solutions like clearing cache and cookies didn’t help, and it behaves like this on multiple machines anyway.Oh and we can still duplicate using “alt” shortcuts. Just the “ctrl+v” or the context menu “paste” is the problem child.

So I use Miro for personal to track process flow - such as working with banks post the death of my mom on succor issues.   In the process of signing up, I was informed that I would be paying for 2 seats, because among my boards there is one that is shared with my husband, an old board that we never really collaborated on.  Wanting to just purchase 1 seat for my personal use, I tried to delete and could follow the instructions removing someone from admin.  Instead, I don’t ended up leaving a team, which made all my boards disappear.  I didn’t realize that my boards were under a team called Family Tracker.  It was after that I was able to remove my husband in admin mode.  How do I get these boards back?  They are really important since they track all the communications since my mother’s death, particularly transferring bank information, specific phone numbers to call (as regular Customer service is not suffice)  and correspondence progressing towards an outcome. I have read that getting

Hi! My student hasn’t been able to load her board since last week only on her iPad, it works on her laptop though. iOS 18.5, Miro is updated, we’ve tried deleting and reinstalling the app, hard resetting the iPad - hasn’t helped. That’s what she sees. That’s really annoying and inconvenient. Could anyone help us? 

Dear Miro Support Team,I am writing to report an urgent issue regarding my recent upgrade to the Miro Business plan.I completed the annual payment in full, as confirmed by the invoice below: Invoice Number: A47AED26-0001 Date of Issue: March 24, 2025 Due Date: March 24, 2025 However, my account still appears as being on the Free plan, and I continue to receive prompts to upgrade—despite having already paid.Additionally, I must express my disappointment with the customer support experience. I tried reaching out via the chat support feature, but the estimated wait time was approximately 2 hours, which is unacceptable for a paid service. This delay is extremely frustrating.As a last resort, I also posted my issue in the Miro Community Forum. I apologize for sharing my problem publicly, but it was the only way I found to seek assistance, given the lack of timely support.I respectfully request that this issue be resolved as soon as possible and that my account be correctly updated to re

Hi,I have miro product board with multiple frames. when i create product page in confluence, i want to show particular frame in relevant area.eg. my product page’s first section is for flow chart, i only want to show flow chart frame there. if second section is for user persona. i want to show user persona there. don’t want user to move around the frame to avoid confusion. when i tried to embed the miro board in confluence, showing particular frame is a bit tricky since frames are moving around. how can i fix that? 

I had a miro page, and now I'm going in, but there's nothing at all. Maybe I was kicked out of the team, where the boards were stored, or something similar happened?I had only one worked link https://miro.com/welcomeonboard/Tm9wVDVqdjlGMENxQVd4WXlnNC8xWGpTSDVndnpaWGZpeWRNMFZFeEl2WjZ5VjdxenFnanEzUzkyd29EV3dESFEwS0FXMWxjT2ZxSXdVcDZ6cDRoT1ZvSDRZU013WlgwUi9sL2tvTEVtUDB5RkViWlU4OWxmWjhhV0FyY0xtN2dBd044SHFHaVlWYWk0d3NxeHNmeG9BPT0hdjE=?share_link_id=435489271023

This announcement is sunsetting the web page capture feature: https://help.miro.com/hc/en-us/articles/7627352304146-Sunsetting-Web-page-capture- This is not good, it was a great feature, bring it back please, we’ve been using it and I’m sure many other customers too. Bring back the Web Page Capture!

Dear Miro Team, I’m Diana, a teacher from Ukraine. I’ve been following your product for a while now and truly admire it. I’m wondering if there might be a way for educators like me to access Miro through any of your social impact or nonprofit initiatives. If there are any initiatives, discounts, or education programs available, I’d be truly grateful for any information or next steps you could share. Warm regards,Diana

I loose connection every 15 seconds.  The connection immediately restores the connection.  This goes on for my entire session.  It’s very frustrating.  Where do I start to troubleshoot? 

I have the Mural free plan, and when I copy an image and go to paste it by selecting plus and then import, it is grayed out. Is this a bug or limitation of the free plan? I really want to use this for scrapbooking ideas so my goal is to screenshot things from my phone and add them to a board.  

Hi. My boards haven't been working for several days now. I can log into the app, the Internet is working well and there is still a lot of storage on the device, but when I click on the board, I just see a gray screen. This is not the first time, I don't know what to do. I tried restarting the Internet and the app.