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Dear Miro Support Team,

I am writing to request immediate cancellation of my subscription and assistance with a payment issue.

I subscribed to the paid plan but used it for only a few hours before deciding to cancel. I attempted to cancel the subscription right away. However, your system has continued to attempt charging my card, even though I no longer wish to use the paid plan.

Moreover, I cannot remove my card details from my account, which puts me at risk of unwanted charges.

Please cancel my subscription immediately, stop any further payment attempts, and remove my payment method from your system.

I appreciate your prompt help with this situation.

Best regards,

Inna Hryshkovets

Hi ​@Community of Professionals, Thanks for reaching out and sharing the details of your situation.

I'll go ahead and convert your post into a support ticket so that the Miro Support Team can assist you directly with the cancellation, payment concern, and removal of your payment information. They'll follow up with you as soon as possible via email.

 

Thank you for your patience in the meantime!

Requesting for assistance and have the same concern as well. Thanks.

Hi ​@Nach Saatchi thanks for following up! I have your case converted into a support ticket as well. Please wait for one of the supports to reach you!

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