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I was billed but I have a free account. Could this be fraud?

  • April 27, 2026
  • 1 reply
  • 9 views
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I had a Miro subscription a few years ago. I don't use it much anymore, so I switched to the free version. Despite that, I was charged $220.75 even though my account shows as free. 

I contacted my financial institution to report that I did not make the purchase. I haven't opened the invoice PDF, but it lists a number. How can I contact customer service? 

 

Has this ever happened to anyone?

    1 reply

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • April 28, 2026

    Hi ​@Veroniquegabba thanks for reporting this! I have your case converted to a support ticket so the billing team can check this on the backend. You should receive a response shortly.

    Eca :)
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