Ask the Community

Hi , Is it possible to turn off Chat and Video functionality for a specific team or specific workshop?

I’m generating ideas in another app that is perfect for getting more and better ideas.Now I’d like to do convergent thinking (clarify, deduplicate, cluster and then filtering and sorting of ideas) in MIRO. How can I easily import ideas (e.g. from a text file) to MIRO so that each idea turns into a new post-it?

I went into my Miro Boards today and when I try to Zoom or fit to screen the page initially zooms and then when I move my mouse it starts to automatically shrink to 1%.  Not sure what is happening?

It constantly says no image found, could it be the storage issue, I am a free member

It would be great if the Miro mind maps could be exported to Microsoft project and other Microsoft applications like word and PowerPoint. I use mind maps (xmind) to start my project planning, my presentation planning, etc, then export everything into the Microsoft application and fill in the blanks, add dates etc. Unfortunately, although I love much about Miro, the lack of usable export prevents me from loving Miro mind maps.

Hi,I’m hoping that somebody could please shed some light on a very concerning issue that I experienced today with Miro on the web app.As i was working, the app suddenly froze for a few minutes then crashed. When I reloaded the page there were dozens of changes made to the board, included dozens of new line connections, screen movements and deleted objects.I reviewed the Activity List log and it shows hundreds of changes all within a minute, (screengrabs below).This was my only copy of the board and I’m not able to revert back so as you can imagine that this pretty stressful and concerning that I’ve lost weeks worth of work.If anybody at Miro or anyone else could help, this would be much appreciated.Many thanks,Harmesh

Hello,Every time a youtube video ends, the suggestion page shows up with some videos. This is really annoying, especially during presentations. Is there a way to turn that off?

Hi All, Can you enter a miro.com dashboard anonymously? Thanks in advance for your attention and best regards. 

As I understand all participants can see the votes during a voting session as they are being cast...which can potentially bias their votes.  Does anyone know if there is a way to do ‘blind’ voting where the owner of the board can see the results but the participants cannot see how others are voting (so as not to be biased in their votes).

I’ve encountered this a few times now - after a board has been open for a while I lose the ability to hold down the left mouse button and use the pointer tool. I can no longer hold down shift and in conjunction with the pointer tool to draw a shape. If I close the board and reopen it works fine… for a about 5 minutes...

I have a large Kanban (flowboard) inside a frame. As cards get added and moved from one column to another or a new column is added, how can I have the frame "autosize" itself?

Hello, I have recently configured the Jira Cards plugin on our account.  I have a guest, and I have given them editor sharing access to the board.  However they are not able to use the Jira plugin.   My question is do you need to be a full member to be able to use the Jira plugin or should guests be able to use them as well. This guest has access to our Jira board as well.

Hello,I have set up integration with Jira and all works fine except one issue. Jira instance has requirement for Tempo Account fiels - it is required. During create Jira issue from Miro I got an info: “Can’t create Jira issue. Required field (Account) is not supported”. Also I cannot select this field during “configure card fields”, field there is no “Account” position on field (and custom field) list.Why is Account unsupported and how can I find a workaround for this issue?

Hi, I have just opened my board. All my frames were deleted from the board. Does anyone else has similar issue? how do I restore them?

I have noticed that lately the drawing pen has not been working consistently. I am continuously having to refresh the site for it to work.

Hello Communitythis is my first post as an excited user of Miro and extreme novice. A feature that Im curious to ask if it exists is where I might set up a replication function when typing in some text in one part of the board and it appearing on another part of the board  - I understand I can copy and past however I’m trying to avoid the movement between the two places on the board as the first piece of text is being typed. The picture I have in my mind is that after I’ve typed or a collaborator has typed the text - when we arrive at the destination later in the process we will find a copy of what was written in an earlier text box or sticky note.Thanks in advance if you have the time to help on thisCheersMartino

Is is possible currently to assign a single card to multiple boards? For my context I have a Story Mapping board with all the project cards. To track a cards progress I would like to also associate it to a Kanban board, is this possible without duplicating the card? 

I have a Miro account linked to my personal Gmail account which is on the free plan. My work place has recently signed up to a Team plan and I would like to be able to move the “work” boards I have created in my personal Miro account to my Work Miro account (I have different log ins for my personal and work Miro accounts) so that I can invite and share these with my work colleagues outside of my personal Miro account.I am the owner of the boards I want to move in my personal Miro account but do not have the “move to account” option presented when I click the 3 ellipse dots.Is there any way to enable me to move the boards in my person account to my work account? I’ve tried copying and pasting the content but this doesn’t work either as they need to be in the same browser and you cannot be logged into two different miro accounts in the same browser. 

I’ve installed and reinstalled the chat, but I can’t figure out how to use it. There’s no chat button anywhere! Can someone pls help?

When I upload a PDF document to Miro, I noticed that the fonts are different in Miro than in the original document and that formatting is off (e.g. some text that’s on page 1 of the original PDF is showing up on page 2 of the PDF in the Miro board) Thank you! Correction: I just realized the file I uploaded was a .docx file. But I’ll still ask this question about retaining fonts and format for the .docx file type :)

I have a number of boards in my all boards list which come from a group I visited. The boards have been deleted from that group but I still have them in my “All Boards” page and cant remove them.What do I need to do to delete them?  This shows there is no “remove board” in this menu. 

Hi - has anyone come across this problem? I use Miro under two accounts. One is a client’s account. The other is my own account. When I’m logged into my own account and try to upgrade accounts, it seems to think I’m logged in under the client’s account. My client has over 50 users and I have 3 users, but want to upgrade to 15 users. So when I try to upgrade to 15 users, it tells me I need to remove 35 users. I assume it thinks I’m in my client’s account. If anyone has had this experience and knows how to fix it, advice would be greatly appreciated. 

I am inquiring on how to delete contents from a current board.  I usually use my board to collaborate with students and don’t want to “create a new board” every time I want to use a clean slate.  I cannot find any feature that would allow a simple “wipe the slide clean” option.

I have a class of 12 year olds, who have tried to follow the link I sent them to join my board.  Unfortunately, they have got confused and have forgotten their passwords, and we can not get them back in as it says that their emails are already in use….How can I get them back?!Many thanks

Hi,when I upload a powerpoint (O365) deck to Miro, the layout in presentation mode gets messed up (fonts and shapes). Do you have any idea? ThanksPeter