Ask the Community

I love having the ability to get a link to a specific frame within a board, but this problem always happens.*If I click a link to a frame in a board I don’t already have open (especially with an iPad or iPhone), it will take me to the right board, but NOT the right frame. Usually it will just take me to the board itself.*If I already have the right board open, the links will take me to the right frame, but it is not helpful when I’m trying to get the frame I want from either outside the Miro app or from a different board in Miro. Is this a bug that can be fixed? 

Hello! Is there a way to import my files from AWW in an editable form. I can upload them as pictures, but I would like to be able to continue editing them as I would in AWW. Thank you!

Hy Everybody!is it always the case that you can only view a shared board via iOS using the magic link via email? Is there a detour? Is it the same with android?

Does anyone know if it is possible to add a custom background to the video chat?Thank you

Hi everyone, I have been working on a template that has next and back buttons underneath the frames to make it easier for new Miro users to find the next frame, I know you can search the frames on the left side but was hoping that this would be an option. The trouble is when you save as a template and create another board the next and back button takes you back to the original templated board!!!!May be that I am just new to Miro myself and operator error :(. 

Dear miro-community, I´ve registered my account (free) yesterday and want to start working.Unfortunately the board I´ve created won´t open. It´s stuck in an “infinite” loading screen.I´m using the newest Chrome browser.In past/resolved topics I couldn´t find help. Maybe someone can help me with my issue.Thanks in advance,Constantin

Hi there, Just wondering is it possible to move a project which was under our company’s MIRO account to the Client’s MIRO account. If the client requests to move the project to their account, it’s not possible to copy and paste the boards, artboards across. Any ways to do this?Note: My questions is not related to moving project between teams. Other threads have helped me with that. Thanks to all for that. Thanks,Naresh

When I am listening to Music over AirPods and I open a board, the music stops and the board is the audio.  Is there a way to stop this? I don’t see anything in settings.  Thank you,Hank

I have been using Miro dynamically in my art and design studio courses. Until last week, I was able to create templates that provided arganization for students to upload images of work in progress and then to make comments to each other within the project frame space. Now my students can no longer add their images to the frame I have set up. They have creatively uploaded their images and made connective arrows to work that exists outside of the framed space. In trying to figure out what is going on, I discovered that now the new images cannot be overlapped. Student go to move their image to the defined space find that it pops to the upper left corner. I worked with the alignment button but this does not help. Something seems to have changed in a default (because I did not change approaches or defaults). I did discover that I now have to bring their added images forward. This is becoming quite cumbersome when previously the engagement was so wonderfully intuitive. T

 Hi All! Lucie from Amsterdam here   Do you create collaborative canvases for your team, other teams or clients? I’m looking for people to interview for my research on how you can be better supported in your objectives and work processes to make superior workshops and canvases.If you’re similar to any of these, I’d love to talk with you:👨‍💻 Consultants who uses canvases to deliver workshops with clients👩‍💻 Creators who use their canvases as a method of communication, documentation and problem solving🧑‍💻Team leaders using canvases internally with their teams👩‍🎨Designers who visualise canvases for others to use in workshops

I’m using visual notes as part of an Onboarding icebreaker. They should not be opened until Step 6 of my icebreaker, yet when a Guest Editor first launches the board, the Visual Notes slide open even though I have NOT pinned them open. This defeats the purpose of my Icebreaker if they’re already open and showing Step 6, thus confusing the collaborator.How do I prevent them from opening for guest editors when they first visit the board?

When I try to change credit card for billing my team account, it fails with the message:Subscription update failedThe credit card is OK, I have checked it.

How can the Sticky’s move on a timeline template?  I need to have participants move a pre-selected sticky to a timeline   At the moment, they are not moving.

If I subscribe to the "Consultant Plan", I suspect a good number of my clients will sign up for Miro. That said, I'm not sure they would follow an affiliate link to do so. This is even more true if they are already registered as a Miro user and I remove them from my team.Is there a way for Consultants acting like affiliates to get a payment if one of their invited client upgrades to a paid plan?

In preperation of a workshop this morning (as we speak) we cannot load the Boards. Some users cannot open the boards, others view the board after refreshing it about 4 times or more. Anyone facing similar issues? Is it network-based? Miro-based?  Anyone knows the remedy? Cheers,  Matthijs 

Добрый день!Коллеги, подскажите, пожалуйста, для проведения большой сессии достаточно ли одной бесплатной лицензии в Миро для ведущего, чтобы 120 участников могли свободно работать на доске ? Есть ли возможность в бесплатной версии не ограничивать участников в работе с карточками?

If we have one account can serveral seperate groups work at the same time in Miro?  And will this work the groups are making al bee individaually saved? 

Hi miro community,I’m a big miro fan, but do not have much experience with video chat events yet.Does anyone of you can share his/her experiences with me?And help me with some questions:If I start a video chat with 350 participants, will then open 350 video windows or is there a maximum restriction?   Otherwise nothing of the bord would be visible I guess. Can participants choose which video they want to see, e.g. the videos of the presentors? We have 9 people to present, all the others need to be able to listen, chat and vote. What if participants join the board later, will they automatically be included in the video chat? Do you have any tips for such a event?Thank you for your help.Johanna 

When you are selecting items to cluster them and move them across the board it works great.But when I select a new group/clustering, by default MIRO keeps my old selection ‘selected’ and tries to bundle it with my new selection.So I now have to press ESC, click somewhere, do my new selection and remind myself to always click somewhere before making a new group. Intuitively i would expect MIRO to forget my selection if I start making a new group (shift dragging post it together). Is the current way of working a feature or a bug? 

Hello allvery new to this so might be a really basic question but I am responsible for multiple teams at work and want to create separate teams for different projects. I can’t work out how to do that - is it possible on a free account?Thanks 

hi miro we upgraded our access to “consultant” and we should have 5 license. now one from the team is gone and I need his licance. but when we try to hand it over to me, the system blocks it. pleace help and hand the access to me   Description Qty Unit price Amount FEB 21 – MAR 21, 2021 Consultant_monthly 5 $15.00 $75.00Invoice #A5CEAB06-0002       Receipt #2209-8341

In my hibrid device (touchscreen laptop), while using the Touch mode, I can’t really draw with the pen tool as I would like. Sometimes, as I touch the screen with one finger, it draws, but just after that I touch another time (with one finger) and it changes to scrolling. This appears to happen randomly, because I think I am making the same movement with my finger, but sometimes it changes from drawing into scrolling, and I don’t know why. I tried this in the trackpad mode but it also happens. How can I guarantee I am always using the pen mode? Thank you!

Remember the card game “Memory” when you were four? I am an online Spanish teacher. I would like to use the Sticky notes to be able to make a more interactive experience for my students just like “Memory”. I created two sets of vocabulary stickies in different colors (ie blue and green). Each sticky has a number, blue #1 and Green #1, etc. The students pick a green one and then a blue one, “La carta verde, numero 3 y la carta azul, numero 8. What I want to do is to animate the card by clicking it to expose the vocabulary word on one and then the answer on the student’s other choice. Does anyone what any idea how to do that? This online teacher made it. Look at game #2, about 1:40 minute mark: https://www.youtube.com/watch?v=deYu3saZXBg Thank you Miro Community!

I was using the previous AWW whiteboard. I would like to know how to clean the whiteboard in this new upgraded at once. The shortcut key ‘C’ stands here for commenting not for cleaning like in the previous whiteboard.Any help highly regarded.Thank You in Advance.