Ask the Community

Hi, We are having difficulty using miro video call function. It cannot be used when using our office network as internet connection. Every time call function is being pressed, the video call and voice call function is not functional (black webcam stream and no voice input and output). Other function can be used as per its intended use.After further checking with our CS team, they found that Miro is using STUN protocol and it’s not allowed in our corporate environment. As per our understanding, Miro is using web protocol.So I’m just wondering is it necessary for us to use this protocol for the video & voice call function? Are there anyway to by pass this. 

Hello, I have two users on my account and want to upgrade to a Team account, which should be $20 monthly. When asked how many team members, the minimum number I am able to choose from the dropdown menu is 5 - which is then charging me $50 a month! Help!

Hi Miro   Could you give us some guidance on setting up a Jira application connection to support Jira Cards   The Jira Card integration page supplies us with some info i.e. Miro URL, Consumer Key, Consumer Name and Public Key   When creating the application connection we are requested for additional URL’s Request Token URL Access Token URL Authorise URL What are the required values?   Kind Regards Tom Lister

Hi,I have a little problem with my upgrade plan. Accidentally I upgraded the wrong team and I didn’t find any options to transfer my upgrade to another team. I tought deleting the wrong team will instantly transfer my upgrade to the other team but it didn’t happen. Right now I paid the 2 member team upgrade price for a year, and I can’t use the features. Any help would be appreciated.

I am introducing Miro in japan if Miro has Japanese language , I think Miro will be become popular more in japan.do you have plan Japanese language. 

Hello, Who can help me , I am Team Admin of Miro account and do not know how to change the email address.? I will loose my actual email address by end of month and this impact the PI planning exercise I am doing using MIRO board Thanks!

Hi,How to Integrate JIRA with MIROI see some of the articles shows it's only available for the Cloud version. And I like to confirm from your end.Is it possible to integrate for the Server version? please help.Jeeva

Change the mailbox used for "Miro Community"Sorry, how can I change the email I use to receive mail from this blog to another email? THANK YOU

Hi Experts, Unfortunately, My question on Miro Card issues went unanswered. I am wondering if any one is using Miro to link with workflow where I assign, get comments to approval with notifications or something closer. Thanks & RegardsAnand

I recently added a new user to our Consulting subscription, and in the list of Active Users for our account I see that instead of her first and last name showing up as associated with her email address, it just says “Guest”. All of our other full-license users have the first and last names showing. Even though I am the Company Administrator for our Miro account, I can’t find a way to edit this so that her name will show up properly. How can I edit it? 

Has anyone observed Frames loss of Function: Can no longer HideI will create a Ticket if other’s see this too?

HelloI think I deleted by mistake my profile had now I lost access to all my boards I was owner of and also the other ones. Is there a way to get them back?And also, how do I contact the customer service? I really couldn t find a way to write them.Thank you a lot, this is really messy :(

Is Jira Cards an app to be installed on Miro side or Jira side? We are migrating to Jira Data Center.

Hello,I have the Miro Consultant plan, and one of my customers is caught in a loop regarding SSO.  Here’s what I suspect is the set up:the larger corporate customer of mine has a Miro account established with SSO, but not everyone at this large company has been given Miro access. the individual at this corporation I’m working with, Billy, is one of those people who have not been connected to that SSO capability. when Billy tries to create a Miro account using his corporate email address, he gets caught in a loop while trying to proceed with Miro without using SSO.  He selects the “sign in without SSO” option, but that takes him right back to the SSO signin screen.I have screen shots Billy took explaining this to me, but don’t see any way to upload a file.  Is Billy’s only option to not use his corporate email address to create a Miro account?Any ideas would be appreciated!….Peter

Hi Miro,I can't find if it's possible to draw with a Wacom Tablet in Miro? And if it’s possible how you connect them.Thanks!

Hello Everyone,   Can we Add google analytics into Miro for tracking traffic over Miro board.If yes,Then please give some idea about ,How to integrate Google Analytics into Miro board?

I just had my education account (student) approved after using a free plan. The Q&A article said the following:I received a notification that my Education license was approved but my account is still Free. - You're probably a member of multiple teams. Please switch to the Education team on the left sidebar of your dashboard.I know I cannot make new teams with an education account, but no Education team has appeared on my dashboard. Am I missing something here?

Hello,Does anyone know where to find the total number of boards for a team.  Not a project, but the entire team under one membership group?And, is there a way to filter boards by someone else’s name?I’m trying to establish governance around data, and we need to archive regularly. 

Hi.  Does anyone know how to import a google calendar into a miro board so that your team can see the calendar?  Thanks.

I’m an independent design consultant, collaborating on small teams with other independents and firms, working on 6 or 8 projects at a time across different teams and clients. I’m currently looking at a move from free to either a team or consulting license.If independent consultants on a project team each have their own independent licenses, can they collaborate with and edit each others’ project boards (eg as “anonymous guest editors”?), or do they need to be paid additional team members on those boards in order to have full editing rights? Thanks for any advice. Doug

I’d like to use a Miro board for a virtual “open house” in which participants can submit input on sticky notes onto a board. I want to prevent other people from changing/editing anyone else’s comments though, and only allow people to add their own ideas, and comment on someone else’s (but not edit). Is this possible? Thanks for any insight!

I have embedded a MS Excel document into my Miro board but it has defaulted to portrait view.  Does anyone know if it is possible to change this to landscape please as it has resulted in many more pages being created.  thanks!

Hi, i switch the miro account. and I had backup rtf. file. I have a paid account, could anyone suggest how to import a .rtf file from local mechine to miro web? or I have to have the app?even have the app? how should I do that? thank you!I am using a mac Regards, Celine

Hello- I am looking to share a board across my organization that people can easily log into and add, is there an easy way to do this or do people need to make an account?  Thanks! Nick

Is there anyway to add multiple pages with the upgraded version of Miro? I don’t want to upgrade unless it has this feature.