Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,939 Topics
  • 26,600 Replies
7939 Topics
J
Jane AshfoldBeginner
asked in Ask The Community
Thumbnail

When creating a template, I can use the first page as the thumbnail but when I then use the template to create a copy and to use for a particular client, the only thumbnail I can choose is from the clip art icons. Is there a way I can continue to use the first page as the thumbnail?

261
Eca
Mironeer
3 months ago
A
Annie MonetteNew Here
posted in Ask The Community
Add tags and filtering to mind map

Hey! I would love to see tags added to the mind map nodes. At our Lab, we use mind map to structure our user tests process, from the research questions, the test objectives, to the methods and tools, but also to gather and analyze data. And we use tags to indicate many different things: methods or tools we’ll use to look into a specific questions, link participants number to a finding, indicate the level of importance of a finding, etc. And the filtering of those tags is also helpful, for. ex is we want to see what research question will be covered by which method, or to see what feedback a precise participant or group of participants have shared. Right now, we are using MindManager but it won’t be supported by our studio anymore. And anyway, we’d prefer to use a collaborative tool. The only thing stopping us to move to Miro (for mind map) is this absence of tagging/filtering system.  

3729
Eca
Mironeer
3 months ago
J
Jean LacroixBeginner
posted in Ask The Community
Cannot find boards

By closing a board in my account, I can’t find it anymore in the board list. ! can you help me ! Thank you !

285
Robert Johnson
3 months ago
K
KeshavaBeginner
asked in Ask The Community
miro not working in safari

Miro is not working in safari and this has to be fixed soon. A day ago it was working perfectly fine but now it says that the browser is not supported how can I resolve this issue.

19413
K
3 months ago
K
Kyle CallananBeginner
asked in Ask The Community
Ghost team member

I have been on Miro for the last few years as just myself as a member.Recently my credit card needed to be renewed and my Miro expired in the process. Now I am trying to reactivate my plan.The site will only allow me to re subscribe on the business plan with 2 members.I have looked everywhere to see where/who this second member might be with no luck.Please advise.I’m not interested in paying a second membership for a ghost. Also why isn’t there a live chat or regular customer service for this site?Many thanksKyle

215
Robert Johnson
3 months ago
Jakub Krupka
Jakub KrupkaNew Here
asked in Ask The Community
What if... i'd like to host a training in my company about Miro basics?

Hey guys,I’m new to this community forum, am a years old Miro user. I believe in this stuff - am using it in my professional and private life. Some people saw what I can do, what the tool can do and they suggested… “you should do a training about this”.Now, I am thinking, that I could host a training on how to use Miro for:beginners (including: tool, account creation, then… shapes, notes, connectors, Internet content hosting, collaboration) advanced (frameworks, drawing heatmaps, decision matrixes, agile, facilitation with “hide”)What’s your opinion on this and how would you imagine each of those initiatives?Perhaps there is something we could use, which is already there?FYI, I am good i problem solving ;) I know how the tool can help - now need to leverage this. Regards,Kuba

161
ElvaMiro
Mironeer
3 months ago
S
SORCE UserNew Here
asked in Ask The Community
Created a new account in error

Hello.I created a new account and have been charged.How do i cancel the new account. I should only have 1. John

71
ElvaMiro
Mironeer
3 months ago
H
Hakim NizamuddinNew Here
posted in Ask The Community
HubSpot Integration

 We are looking for connector between HubSpot and Miro. Zapier at the moment is quite limited in terms of integration capabilities. I just have questions:What solutions/suggestions that you are using? Is there challenges when you are connecting these two platforms? 

1482
Amen Teng
3 months ago
I
ian.colleyNew Here
asked in Ask The Community
Choosing a plan for specific use case

I am a freelance consultant who teaches management skills for a large public sector organisation. I was using google jamboard a lot for simple and easy-to-use online collaboration in zoom sessions. But it is closing down on October 1.  Can anyone tell me whether or which plan to use in Miro to do a few simple things I did in JamboardMy requirements are1. Easy access for visitors with a link (without signing up for the platform) to view and edit2. Easy-to-use sticky notes for brainstorming and other activities3. Able to create a number of boards and quickly move between them4. Able to create custom templates with various graphics on specific boards I need to create my own templates, then invite people to post sticky notes onto the boards. These people need to get access via a simple link, not join miro or be part of the same organisation. Is there a miro plan that does this for me. I am new to Miro but cant seem to get the right answer in the help sections.  Many thanks  Ian C

192
I
3 months ago
Andreea Silvana
Andreea SilvanaNew Here
posted in Ask The Community
How can I edit Roadmap template color blocks?

 

352
ElvaMiro
Mironeer
3 months ago
M
Maxim KarpovNew Here
asked in Ask The Community
Terrible bug in the latest update. P hotkey does not work after E hotkey!

I apologize for such way of telling a bug using a question topic, but I really want to fix this as fast as possible. It happened yesterday on my PC and my laptop after latest update. As default, P E V keys work as hotkeys for Pen, Eraser and Selection tool correspondingly. So I use it a lot to speed up my workflow. But now P key is not working after selecting Eraser as current instrument! So every time you need to switch from eraser to pen you need to move your cursor to select Pen instrument using a mouse, not a single P hotkey button. But it still works if Eraser is not selected, for example, I can switch between Pen and Selection tool using P and V buttons. I hope I made this message clean. Please fix this, I’m sure this bug is already found by other users too

786
Robert Johnson
3 months ago
D
DrRon SuarezNew Here
asked in Ask The Community
Where did the "set start view" link go?

The interface has changed there's no easy way to get answers now! When you do a Google search the answers are all for the old interface!

201
Robert Johnson
3 months ago
N
Nicole BroecklingNew Here
asked in Ask The Community
What happened to the dashboard?

Woke up to a refreshed dashboard - cannot see project folders anymore and can’t search boards - what a nightmare! Does anyone know what happened? Am I missing something?Update - switching between workpaces helped refresh and everything showed up again - whew! Should have tried that before posting. :-)

301
Robert Johnson
3 months ago
A
Anne van DijkNew Here
asked in Ask The Community
Keep writing in same textbox achter pressing enter

Hello,I am creating a mindmap and I want to write a listing in one textbox, but everytime I press enter to write something on the next line a new textbox is added to the mindmap which I don't need. Is there a way I can just keep on writing in the same textbox after pressing enter without adding new textboxes?  

301
ElvaMiro
Mironeer
3 months ago
F
foundsoulContributor
posted in Ask The Community
2FA Essential

Hello Miro Community,I'm writing to address a critical security issue affecting many Miro users: the limited availability of two-factor authentication (2FA) across Miro's plans.A recent community post https://community.miro.com/ask-the-community-45/how-to-turn-off-2-factor-authentication-starter-miro-plan-16666 revealed that a user on a "starter" plan was unexpectedly prompted for 2FA. This incident proves a crucial point: Miro has the technical capability to offer 2FA to non-enterprise users, likely via a simple backend toggle.Given this evidence, it's time for Miro to make 2FA universally available. Here's why:Technical Feasibility: Miro can clearly enable 2FA for non-enterprise accounts with minimal effort. Essential Security: 2FA is a critical feature for protecting sensitive business information, which Miro often handles. Competitive Disadvantage: Miro's stance on 2FA is falling behind industry standards: Figma's FigJam: 2FA included for $5/month total Monday.com's Work Canvas: 2

1412
ElvaMiro
Mironeer
3 months ago
F
Frances G GainNew Here
asked in Ask The Community
how to update invitations to appropriate time zone!

I am sign up to receive invites to Miro events/webinars/desk diaries etc, and they sound amazing and I am keen to attend - but then every event is on a USA time zone and at like midnight in London. Are the no events held during European office hours?? or am I just getting the wrong invites due to a location settings glich.I am on corporate package, and we do have a US office. but I cant figure out how to update or specify a location. any advice on this?Or should I just cancel event notifications?Thanks!

242
F
4 months ago
A
Alessia TormenNew Here
asked in Ask The Community
Loop problem in login and profile settings

Hi, I have a problem in the last week… Every time I enter in my miro Board, or I want to look/change some setting (both in profile, in boards, and in projects’ collector) Miro make me start the sign-in procedure and make me create a new board. It’s a loop that doesn’t allow me to do anything in my profile or to change any setting anywhere. I can continue to work on my boards, but I can’t add collaborators and neither change their permission access.If anyone have any idea about why is it happing, please help me. Or have a similar problem, let me know how to contact Miro-Support. Thank you!

762
S
4 months ago
D
Doreen HingBeginner
asked in Ask The Community
Is it possible to create Trademark, Registered & Copyright symbols

(TM), (R), (C) do not seem to transfer into their respective symbols, which would be useful for presentations. Is there a shortcut? Thanks

173210
J
4 months ago
A
Adolfo AvellaBeginner
asked in Ask The Community
Can I search for boards that are not part of any project?

I want to reorganize my boards and, in particular, have them all organized by Projects. Currently, I can't easily view all boards that are not part of any project. It would be handy to have a filter in the search box allowing me to do so, and then have the possibility to act on all or part of them in bulk.A bulk operation feature would also be appreciated, allowing me to perform actions such as moving, archiving, or deleting multiple boards at once.

151
Eca
Mironeer
4 months ago
J
johnathanzBeginner
posted in Ask The Community
[FIX IN PROGRESS] Wireframe Scroll bar object: Can't select after resizing

Hi everyone Fan of Miro here. We’re trying to wireframe in Miro, and while most of the components are ok.The scrollbar is often very buggy.Once you set the size, you can no longer select it, unless you reload the whole page. Steps to reproduce:Add a scrollbar (wireframe → search for “scroll”) resize the scrollbar try to select the scrollbarExpected resultAt (3), should be able to select the scrollbar, and drag handles appear when mouse overing the scrollbar edges Actual resultAt (3), can’t select the scrollbar at all. Workround, attach another component (e.g. arrow) to the scrollbar. Can select both, and resize that way Vidcap here:https://drive.google.com/file/d/1Bl5Guo5B7PpRiTiK5TKnUSq25YuoGIOv/view?usp=sharing Have tested this on latest version of Edge and Chrome, and different Boards. It’s always the same behaviour. Anyone else run into this issue?

2697
K
4 months ago
O
Omar SattamBeginner
asked in Ask The Community
Missing 1043 Boards After Downgrade and Upgrade

We recently downgraded from the business plan to the starter plan, and all 1043 of our boards disappeared. Each board represents a customer and project, so this is a big issue for us.We’ve since upgraded back to the business plan, but the boards are still missing. Strangely, it shows that one of our team members still has access to over 1040 boards, but none of them are reachable.Has anyone experienced something similar? Any advice or help would be appreciated!

406
Eca
Mironeer
4 months ago
M
Miguel ThorpeNew Here
asked in Ask The Community
Boards are Incorrectly View Only. Very Frustrating.

Why are my 2 boards view only, not allowing me to edit the only two boards I have created & own? I used to be able to edit & add to them just within the last few months. I have invited many people to the board & they are all view only. Why the heck am I view only though?This was also created with an email I no longer use or have, but I can’t change the email to my correct email because I registered that email in another Miro account because I was having issues with this one. I shared these boards to my other account and am able to edit in that one but somehow not in this one. That makes NO sense. It also keeps saying I need to upgrade & can only use 3 boards in edit mode, but I ONLY HAVE TWO, and it won’t even let me use them. It also won’t let me duplicate them into another board because of the three board limit. Why the heck are all these stupid and false limitations happening in the free version, when it’s not even reflective of the truth?I am the creator & admin

752
Eca
Mironeer
4 months ago
L
Laura BennettNew Here
asked in Ask The Community
Using Import CSV to populate the org chart

I have the option in the Content Menu to Import CSV when I select to create an org chart, but when I select it, nothing happens, no dialogue box opens - do I have the wrong settings, is this a known error?

961
Eca
Mironeer
4 months ago
Т
тагирNew Here
posted in Ask The Community
Пропала доска на бесплатном тарифе

У меня пропала доска на бесплатно тарифе, как ее восстановить? https://miro.com/welcomeonboard/cXRCbWNER0RDa1B0WEZwQzVodlZvNDBYZGdpUnF2UTdNM3ZHWFRMakZaZVFDS2lJWEg2YTc4MHg2cE5MV09TYXwzMDc0NDU3MzUzOTY3NjIyNTQw

24396
Eca
Mironeer
4 months ago
T
Troy MasonNew Here
asked in Ask The Community
'Line' no longer remembering last style used?

Until the last update, whenever I hit the L - line shortcut I would just get a line formatted in exactly the same way as the last line used. Now every time I draw a line I have to remove the arrow head! It still remembers the line “style” as in straight/stepped etc, and the colour of the last line I drew, but having to make those extra changes every time to remove the arrow heads is very frustrating. I’m working on a large family tree. 

523
Eca
Mironeer
4 months ago
Terms & Conditions