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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,330 Topics
  • 24,521 Replies
7330 Topics
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Susan BollesNew Here
asked in Ask The Community
Video chat - participants do not show

We keep having an issue where participants images on a video chat do not not always show up - instead there are just black screens with the names of the participants. This comes and goes - so sometimes a person is visible and sometimes their screen is black.The participants are using Miro on either a laptop or a desktop computer.I didn’t see a solution within the community boards.

2
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4 years ago
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LilNew Here
asked in Ask The Community
"Delete" takes me back in my browser?

Hi Miro friends!So, for some reason, “Delete” (using a MacBook Pro) doesn’t just delete the thing I’ve selected on my Miro board; it also takes me back in my browser, which--as as you can imagine--is super annoying. “Shift” + “Delete” is my workaround, but shouldn’t these shortcuts be reversed? Miro’s shortcut key is telling me that “Delete” should not take me to the previous page in my browser. Has anyone else seen this and know how to fix it?

3
Vlada
Mironeer
3 years ago
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Helena KlintströmNew Here
asked in Ask The Community
Client unable to zoom in or pan in Miro

Hi all, I have a client with whom I share a board. He is unable to pan or zoom in on the board. We have tried all the usual commandos and nothing seems to remedy the problem. What can be the issue? He does not have Windows 365, can that be the issue? Thank you for your help!/Helena

2
H
4 years ago
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Sabine BednarzikBeginner
asked in Ask The Community
Can't set up a team

Dear All, I would like to set up a team. I only can setup boards in our company team. Is there a special task I have to do or doo I have to delete my account and set up a new one.Many thanks in advance for your help.Sabine

5
Kiron Bondale
4 years ago
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KarolisNew Here
posted in Ask The Community
Service desk phone number

Hey,  anybody here knows miro servicedesk number? Since their zendesk is down - hard to create ticket. 

6
Marina
Mironeer
3 years ago
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Juliet dPBeginner
asked in Ask The Community
Managing deadlines

Hi.Is it possible to have a card automatically indicate when a deadline has passed or the task has been inactive for some time?Thank you

2
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4 years ago
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Anders KjöllerströmBeginner
asked in Ask The Community
Adjust speed and path of a link within a board

HiFrom a presenters perspective, I’m wondering if there is way to adjust the speed and path (or “altitude”) of the sweep that Miro makes when you follow a link between two objects within a board?thanksanders 

2
A
4 years ago
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Kenny GrantBeginner
posted in Ask The Community
Please help - paid for year subscription in error, should have been monthly

Looking for urgent help - have also logged ticket. I subscribed yesterday on monthly plan though CC was declined. I changed to debit card and it accepted - however I didn’t notice that when changing to another card it also reset subscription to annual.  I now have an annual subscription I can’t afford and don’t need - please can someone from subscriptions team consider refund and changing me to monthly? Kenny

4
Marina
Mironeer
4 years ago
Manuel Grassler
Manuel GrasslerBeginner
asked in Ask The Community
Consultant Plan and Guest Editor Facilitation Features

Hi there, I have a consultant plan with MIRO to facilitate remote workshops. However one client was so excited about working with MIRO that they themselves selected an enterprise plan which is great. However they now want me to only use their MIRO environment as a Guest Editor for internal policy. My direct partner at the client created the board for our next workshop next week and added me as a Guest Editor. However as I need to facilitate the session I am missing the facilitation features especially Lock/Unlock and Video Chat. As I am already a paying consultant is there a way to get access to these feature even if I am “just” a Guest Editor at the client? It seems unreasonable that their IT department would spent an additional license for me in time.  

2
Robert Johnson
4 years ago
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Todd HutchinsonBeginner
asked in Ask The Community
Maximum Miro board size limits to be performant?

We have a board that when we back it up is about 750MB.  It seems like the board is starting to slow down, or have performance issues for some users who are using tools to draw. Is there a size that we should keep in mind before we start a new board?

1
Kiron Bondale
4 years ago
nagrap
nagrapNew Here
asked in Ask The Community
Board Size - how to help the participants to find the object on the board?

Hi Ive setup an ice breakers where I’ve asked delegates to access a board with a map and add a post it note with their name and some other info. The problem is, when guests access the board they are struggling to find the map since the board is large. Is there a way of reducing the size of the board so that it is only as large as the map image? Or is there some other recommendation here? much appreciated Paddy

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Kiron Bondale
4 years ago
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TopaasNew Here
posted in Ask The Community
Internal Server error connecting Miro to Azure

 In have connected my MIRO account to Azure cards now, I am getting the error: "Internal Server Error"This happens after the error: the number of work items returned exceeds the size limit of 20000.The next error occurs in the search, namely: "Internal Server Error" The information on page: Possible issues with Azure cards and how to resolve them - URL: https://help.miro.com/hc/en-us/articles/360033799934-Azure-Cards does not solve this issue.can some knows what the cause is of this error:  "Internal Server Error" how to solve this issue

1
Robert Johnson
4 years ago
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Erlend KletteBeginner
asked in Ask The Community
Minimize or remove video Box in presentation mode

Is there a way to close or minimize the video box that pops up in presentation (share screen) mode and covers about 1/5 of the screen. This is a big limitation to this feature.   

5
Robert Johnson
4 years ago
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Dan SullivanBeginner
posted in Ask The Community
What to do when iFrame embed just spins...

Hi.I’ve been hunting for a project management setup (hard) for a long time and I think I could do it with a few tools on a Miro board and a few other things embedded. I’m trying to embed views from a tool called clickup; I get the code and apply via the iFrame embed. The ClickUp logo shows but it just ‘waits’ forever.   Suggestions? Thanks in advance and be well. Dan

5
Marina
Mironeer
3 years ago
Simon.Harris
Simon.HarrisRetired Community Member
posted in Ask The Community
Shape transform behaviours

Does anyone know of anything that explains shapes, their properties and the transform rules?I’m too confused to be able to correctly state all the transformsI created a text shape and added contents with bullets then decided I’d like a boarder so changed it to a box and the bullets all evaporated and the text became centred and there was no box drawn!  - not what I wanted soI think I changed it back and the bullets were truly gone but the centering remained - bizarre that some attributes clear and other stick - and then I realised that it was a box but with a colourless boarder so I set a coloured boarder and then had to manually left align and turn bullets back on and at some point the font-size stopped being something rational because as a text label font size isn’t constrained but as a ‘named’ shape it is constrained - but since there is some ‘what you did last’ attributes that stick I could now draw a cloud with 7000pt font size - but I can’t set its boarder width to be ‘in keeping

3
Kiron Bondale
4 years ago
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michaelmullerNew Here
asked in Ask The Community
How can a participant show votes after voting?

After voting, the votes did not display for a participant. How can a participant see the vote that EVERYONE ELSE is already seeing? thanks

2
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4 years ago
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delSelfNew Here
asked in Ask The Community
Advice on plan choice and usage

Hi guys, I wanted to ask some advices on using Miro for my use case. I work as a freelance consultant, and I work with several non related clients: client A has a small team and it’s usually enough to share a board publicly, we work on several projects at a time with them.  client B is a consultant himself and is hiring me to work together on several projects for his different clients. Client B has Miro account.Me and Client B use Miro for work. I’ve got a consultant plan and have set-up a separate team for Client B, where I also have different projects set-up for the different client’s we work with. Now ideally I would like him to see all the boards we do for each of the clients and have editors access, get notifications, etc. And I would like to keep my work with other clients and personal boards separate (which I do now with different “teams” for each of the clients). What would be the best way in this case without me having to pay the extra 15/mo for having him on my team? Keep sha

1
Kiron Bondale
4 years ago
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Robin FischerBeginner
posted in Ask The Community
Miro start issues

Hi Miro Community, i´m Robin and new to Miro. Some friends showed me Miro and i thought it´s a really cool solution to work better together!Now my issues: I registered and downloaded the App(Microsoft Version). If i try to open a board (“my first board” or any other board..) i can only see the Miro Logo and nothing more. It doesn´t matter if i try the Browserversion or the App. Am i doing anything wrong or can anybody give me advice?thanks in advance, Robin

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Robert Johnson
4 years ago
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Deborah O'ConnellNew Here
posted in Ask The Community
No support from Miro for licence upgrade

HelloI upgraded from a free licence to a business one more than a fortnight ago. But it keeps defaulting to my free one, and telling me to upgrade. I have emailed Miro support every single day to ask for some support because FAQ tells me that this is an issue which requires some help from them. But I have not had any response. I have scheduled workshops on the basis of being able to use Miro, and am wondering what it takes to get the support I need. I also hope that the licence start date will be reset to the day that I can actually start using it.Thanks.

1
Marina
Mironeer
4 years ago
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Jon FreachBeginner
asked in Ask The Community
Confused about how to add students to a project

I cannot seem to add all my students in a class to a project. I’ve added them to my Education team, but can’t see all their individual boards when I try to add them to a project (However, I can go to their boards via link). I suspect it’s because some of them my have created their own team? Don’t know. They appear as members of my team, but I can’tsee their boards even though all of the students have given me editing permissions. See the attached screen shots of a student who I have been able to add to my board (Samantha) and one that I haven’t been able to add (Cassie).

12
J
4 years ago
M
Mayur ChaudharyNew Here
posted in Ask The Community
Replace professional Presentation software

Hello MIROers,Is there a way I can replace MIRO for all public speaking presentation tool. This works best in presentation mode except there is no “Preenter View”. Is there a way? Team MIRO, Is there a way you can add this Feature or may be give us. a flexibility to move around Note window (currently) its attached to presentation window and cant be detached.  Thanks.

2
Simon.Harris
4 years ago
Ehssan Sakhaee
Ehssan SakhaeeNew Here
posted in Ask The Community
Locking "Create Shapes" Function

Is it possible to lock the function of creating new shapes? I’d like users to just use the pre-created shapes that are placed on the canvas and not create any new ones. Much thanks,Ehssan

1
Kiron Bondale
4 years ago
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AtreeonNew Here
asked in Ask The Community
Private vs Shared Board

Hi, I have a couple of questions about private and shared boards. 1. On the free plan I understand the boards are open for anyone to view.  How discoverable are they?  Can anyone with the link and a username edit them?  Can you see who has viewed the board? Are the URLs easy for anyone to discover? 2. If you are on a paid plan and then revert back to a free plan do your once private boards become visible to anyone? Thanks (looks like nice software btw)

1
Robert Johnson
4 years ago
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Ryan Wagner
asked in Ask The Community
Guest Editors within iPad app

I have the Team plan now and enabled the public access for guest editors to edit….My question is: how can they edit through the ipad app and NOT go through Safari/Chrome?Really hoping there is a way...

6
Robert Johnson
4 years ago
tim ferguson sauder
tim ferguson sauderBeginner
asked in Ask The Community
Can I embed Miro boards into my Canvas site and have them update/refresh?

Hey all -I’m putting together a module in Canvas in which I’d like to have Miro boards embedded. I planned on having the students run an exercise on separate Miro boards and then “bring them all back” to a main Zoom room where I can share our Canvas page and show what all the different groups did by looking at multiple boards all embedded on the Canvas page. But now when I test it it seems that the embedded Miro boards won’t update with changes made to their linked board. I’ve tried refreshing the page, testing in Incognito mode and reloading the frame.Any help would be HUGE as I planned on using this setup throughout the course.

2
tim ferguson sauder
4 years ago
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