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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,352 Topics
  • 24,577 Replies
7352 Topics
Erik Nelson
Erik NelsonNew Here
posted in Ask The Community
Best workflow for story mapping with apple pencil?

I’d like to use Miro board for story mapping, in particular the infinite canvas is perfect for the process. It simply entails writing a bunch of blurbs on index cards or stickies and then rearranging them into a matrix. The issue with Miro is that to my knowledge, the only way to adhere Apple Pencil drawn text to a sticky is using the group function. Having to do this manually for each sticky is very cumbersome, whether at the time of writing or going back and doing it afterwards so the elements can be rearranged, especially if I need to do it 30-50 times. Does a better workflow exist with Miro that I can use for this function?

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Erik Nelson
1 year ago
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Akshina BhatnagarNew Here
posted in Ask The Community
unable to see miro content (only appears as boxes)

Hi ! since yesterday i am facing issues with seeing content in Miro. it only shows for a sec when i try to zoom in and then disappears. i have logged out, restarted my computer, cleared cache, tried incognito etc. and still seeing same issues.I am on Mac OS Big SurVersion 11.5.2 (20G95) https://myfolio.gap.com/:v:/g/personal/aksbhat_gap_com/EfDwH53wIIZOmu2-qBKs2LcB2H4mvQ_MAkweKFtPHMt47w?e=ZOaB9h

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1 year ago
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Guido MüllerNew Here
asked in Ask The Community
Hello I would like to book an upgrate and have been getting the error for two days

Hello I would like to book an upgrate and have been getting the error for two days: Error Loading payment session   Can anyone help me ?

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2 months ago
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Sherif Abouseda
posted in Ask The Community
how to downgrade plan when the support files don't show how - video of what I see

https://www.screencast.com/t/3tCL9aw6U Thank you in advance. Support doesn’t have a way to get in contact with any help

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1 year ago
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rudenNew Here
asked in Ask The Community
Miro Boards Constantly Loading

For the last few weeks none of my Miro boards work, the elements of the page are stuck and constantly loading:  I have tried:Clearing cache/cookies Checking webhooks from the help article When I click on some of my board links they’re either stuck loading (as above), or they show this error (and my team are using them so they definitely work:  I’m also not using any VPN blocking tools

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Robert Johnson
5 months ago
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selmarodriguezNew Here
posted in Ask The Community
can we copy board without issue?

Hi ManouskaMy name is Selma and I am working as a project manager at Bank Julius Baer.I created a new programme and I want to copy paste boards from one programme to the other. The reason to create a new programme was to restrict the access to only selected people in one of the programme with "sensitive" info and leave open the other one. Can we copy paste boards from one programme to the other? How does it work?Thank youSelma 

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1 year ago
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Sergei EpshteinNew Here
posted in Ask The Community
I have problem

Hello!When filling out comments in Russian or Hebrew, the search bar does not randomly turn on and typing goes to the search barThis does not allow me to use the board for my work, please helpRegardsSergey

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1 year ago
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ghiekorgNew Here
posted in Ask The Community
Toolbar and editing disabled

Hi everyone.Lately i’m experiencing this a lot and it’s extremely frustrating. Out of nowhere, even though still connected to the internet, the toolbar disappears and I cannot select or change anything on the board. the only active tools are inside an icon with “...” copy/paste. Every time I have to close and open again Miro and I lose my unsaved changes.Why is this happening so often now? I never had this issue before. Now I have it 2-3 times per dayThank you

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1 year ago
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xtina webbNew Here
asked in Ask The Community
how to message all users in a team- education plan

hello all. can someone share steps to messaging all users in a team? i need to delete them but what to message a notification first. i am on the education plan. thanks in advance!

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Robert Johnson
6 months ago
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Manoj RamamurthyNew Here
posted in Ask The Community
Error while Deploy Miro to multiple devices

any idea how to solve this error ..? , it happened when i try to Install Miro Desktop app Windows MSI 64 bit without auto-updates , any help will be appreciated :) 

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10 months ago
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Christian GusenleitnerNew Here
asked in Ask The Community
Displaying Jira boards in Miro

Hi,I am currently looking for a possibility to create a combined view of different Jira boards in one place. Naturally Miro came to my mind, but the Miro - Jira - integration does not seem to support this. What I intend to do: display several different Jira Kanban boards next to each other on a Miro board. Ideally (but not absolutely necessary) in a way that changes in Jira are also reflected in Miro in real time (without having to refresh the page). Is there a way to do this? Maybe someone can point me in a direction here.Thanks and BR,Chris

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3 months ago
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SAM_Beginner
posted in Ask The Community
I need a SKU

Hi, I need the Miro SKU (Stock Keeping Unit) for my inventory server. Is someone in this community who is well know about the SKU? Thanks in advance BestSAM

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9 months ago
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Ksenia78889New Here
asked in Ask The Community
Problem with coach

Good evening! I have a problem. I studied languages ​​with the tutors on the Miro board, but after completing the training, the tutor blocked my access to the board and demanded $50 to open the board. What should I do? I have paid for all lessons and have full right to view my assignments!

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Robert Johnson
9 months ago
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Kazuya OguraNew Here
posted in Ask The Community
cancellation

Despite the cancellation, there was a withdrawal. Also, the plan is still a free plan even though it was debited.Receipt number         2176-3335 Invoice number         2AF7184A-0015

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Kiron Bondale
1 year ago
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San TouNew Here
posted in Ask The Community
decision tree/flowchart connect with database

Hi all, I am new to Miro, I love the design interface.I have a lot of knowledge base and information stored in my SQL databaseis it possible tocreate a flowchart using the data I have on a table? export the flowchart’s content and logic to a meaningful table?Thanks.

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Kiron Bondale
1 year ago
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adamgosknyBeginner
posted in Ask The Community
Workflow boxes become smaller every time I add one

Trying to build a swimlane diagram, and every time I add a box (by clicking the blue circle next to an existing one), the next box is automatically created as smaller and with smaller text to boot, it’s really annoying.What’s the setting to avoid this from happening?

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10 months ago
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Carla RGUNew Here
posted in Ask The Community
Large scale printing / frame templates

Hi - I have a very large board that I want to print out but the custome frame option results in text that’s too small to read when printed out, despite being a vector pdf. I can use the A4 frame template to export a section of the board and that is legible when printed, but how can I create a larger frame - A2 would be great. Thanks

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5 months ago
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Mike_spbNew Here
asked in Ask The Community
Board has been deletedd

Good afternoonI was creating a board, but today I noticed that it was missing. Standard options for restoring the board do not help. There is no possibility of recovery.There is no shopping cart in the profile either.Link to my board - When I try to access the board I see this screen. The board was created by me and I am its owner, however, I cannot restore it: 

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5 months ago
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Andrea BottiNew Here
asked in Ask The Community
Board disappeared as user deleted from team

Hi,I am an active Miro user and managing the company’s boards.As I deleted an user from the company Miro team (r.wardle@stantonwilliams.com) who has not been active for a long time, the board I was working on has disappeared and cannot be found at the old link.Could anyone advise on how this can be restored please.Thanks,Andrea

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5 months ago
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Brandl33New Here
posted in Ask The Community
How long does customer support take to reply?

Hello,I have sent a request to refund an accidental purchase via the form.How long does support usually take to reply as I need this money back ASAP.Thanks!

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9 months ago
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Conti AngeloNew Here
posted in Ask The Community
La mi board non si carica più

Fino a sta mattina non avevo alcun problema ad entrare nella board, ma ora non carica più, cosa posso fare?

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8 months ago
Marcel Friebel
Marcel FriebelBeginner
posted in Ask The Community
Team admin to company admin how to?

Hi, im new a company admin (we go to the enterprise plan). We ar now two company admins, but i can’t grant the company admin rights to my colleagues. Could only miro support grant the rights to a seccond admin?  Thanks for your reply.  Marcel 

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Marcel Friebel
1 year ago
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MEHNew Here
posted in Ask The Community
All work boards deleted

Hi,I decided to take time out from freelancing but wanted to keep all my boards for when I return.  After realising all my boards have disappeared today I searched my trash and found this…. In 30 days or on August 7, 2023, if you are no longer using the team: *********, we will delete it and all the boards in it. Once deleted, we will be unable to recover boards. If you want to keep this team and your boards, downgrade to Free plan. Once on Free plan you can upgrade to the paid plan of your choice.I received one email in my trash with notification Miro will be deleting my boards. I have no available contact with Miro support.Has anyone had any luck recovering their boards. I am desperately needing my boards back. Thanks very much 

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8 months ago
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Azra KassamNew Here
posted in Ask The Community
Export Miro objects to design in Wordpress

Is it possible to create high fidelity landing pages in Miro to design in Wordpress? I know it’s possible to export CSS from Figma but I’m not sure if it’s possible for Miro? (I don’t know how to use Figma). Otherwise, how does one go about converting a beautifully designed page in Miro and bringing it to life on Wordpress?

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Kenneth Ritley
4 months ago
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TonnyPBeginner
posted in Ask The Community
Make it possible to copy citations out of AI

HiI love your AI assist. But I would really love to see the blue citation links to sticky notes that is shown inside the AI result window. Now when this result is copied out, its with empty ( ,) inactive citations. This last thing will make this feature perfect for me.#MiroAI 

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Manouska J
Mironeer
6 months ago
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