Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,340 Topics
  • 24,544 Replies
7340 Topics
J
Jonathan07New Here
asked in Ask The Community
How can I integrate notion?

How can i integrate notion templates in miro

1
Eca
Mironeer
1 month ago
D
Damir KhasanovNew Here
asked in Ask The Community
Access to boards for users from Russia (not board owners)

Hello!I need some assistance. We've received news about the suspension of operations in Russia and Belarus due to sanctions.I'm not from Russia, but we have students from there. Will they be able to access the board as guests, and what functionalities will be available to them?Additionally, I use the Around service for calls.Thank you!

1
Eca
Mironeer
30 days ago
P
Pilea12New Here
asked in Ask The Community
Unable to Access Miro Boards Linked to Apple ID: Seeking Help with Error 500 and Data Recovery

Hello dear community,I have multiple Miro accounts. Since yesterday, I can no longer access the account/boards that I created with my Apple ID using the „private.relay email " feature. Recently, I’ve been unable to log into my account because the Apple ID login no longer works. When I try, I get the following error message: {"code":"unknownError","message":"Something went wrong. Check the logs for more information.","reason":"unknownError","status":500,"timestamp":"2024-08-16T16:57:19.027620763Z","error":{"code":500,"message":"Something went wrong. Check the logs for more information.","reason":"unknownError","context“:{}}}.Apple Support has informed me that this is a server error (Status 500) on the third-party provider’s side, specifically related to the connection between Apple and Miro (and the private relay feature). Unfortunately, Miro has not yet responded to my inquiries.The problem is that there is important information on the board that I desperately need. I’m worried that I

1
Eca
Mironeer
25 days ago
O
olliveNew Here
asked in Ask The Community
Using Miro in Belarus with a paid plan

Hello. I was on vacation for the whole summer and cancelled my paid plan on Miro. In September I wanted to go back to Miro, but because of the news I realise that it’s not possible if you pay from Belarus. I would like to contact a support manager to discuss possible solutions for this issue. I am unable to do it as I have a free plan now , and I don’t want to go back to a paid account unless I am sure I will be able to use Miro as before. I have really been enjoying your product and I want to continue using it. Thank you

1
M
Mironeer
27 days ago
S
shawn kennedyNew Here
posted in Ask The Community
Pictures disappear or not showing

Hi,I uploaded pictures on my miro board and they are now not appearing.Instead there is a grey scare. Are my pictures recoverable or lost? Are there specific ways to upload pictures for this not to happen or is it a bug from Miro?Thanks! 

1
Kenneth Ritley
28 days ago
B
Burak PakNew Here
asked in Ask The Community
Curve permanently stuck at the left top corner of the MIRO board, cannot be edited or deleted

After copy/pasting a vector object from Adobe Illustrator, a curved line is constantly showing up at the left top corner of the MIRO board, under the MIRO logo. Its position does not change with pan or zoom and it cannot be edited. 

1
Eca
Mironeer
25 days ago
R
Ralph SamuelBeginner
asked in Ask The Community
SSO failing for one Student

Hi,we are using M365 as SSO. One student cannot login, but keeps getting the German Response "Bei der Verarbeitung deiner Anfrage ist ein Fehler aufgetreten; Bitte versuchen sie es erneut". (An error occured while processing your request. please try again) and is constantly forwarded tohttps://miro.com/de/login/?reason=emailNotSharedByUser&service=OFFICE365I have tried having her log on to a different computer, clearing the cache etc. but the issue persists. I tried to find a solution under I can't log in via SSO – Miro Help Center but could not find anything related.The rest of the class as myself can log on flawlessly.Does anybody have a clue what could be the reason for the issue?Thank you very much in advanceregardsRalph

1
Eca
Mironeer
25 days ago
N
NickPNew Here
asked in Ask The Community
Sharing and editing boards so anyone with the link in our organisation can edit

I am new to supporting Miro, please accept my apologies.We have a Miro Enterprise accountI have a user who would like to be able to share Miro boards so anyone with the link in our organisation can edit.Can this be done at an organisation level, or can it be applied to specific Teams?If they want people to be able to edit, do those people need a full license?

1
Eca
Mironeer
23 days ago
A
Anastasiia4432New Here
asked in Ask The Community
Question about blocking Miro in Russia.

Добрый день! Вопрос по блокировке Miro в России. Мы оплатили доступ к Miro не российской картой. И основной аккаунт не зарегистрирован в России.Но есть сотрудники, которые заходят в Miro из России. 1. Скажите, сохраним ли мы все доски и материалы, если основной аккаунт был куплен в другой стране? 2. Сотрудники, у которых домен почты заканчивается на ru., не смогут посещать доски после блокировки? 3. Если мы создадим для них новые почтовые ящики и новые аккаунты с новым доменом, смогут ли они пользоваться досками?4. What other options are there for exporting and saving data?

1
M
Mironeer
26 days ago
E
Emma NicolNew Here
asked in Ask The Community
Stopping Quick Actions

Can anyone tell me how I stop the Quick Actions suggestion appearing?

1
Eca
Mironeer
24 days ago
Y
Yunjie XueNew Here
asked in Ask The Community
How to cancel the free plan

Hi team, I was asked by the company to cancel the free plan subscription that has not been used in over 1 year (Free plan, not free trial). However, it seems that there is not option to cancel the free plan? Could someone help me in this case? Thank you a lot!

1
Robert Johnson
26 days ago
V
Victoriia RodionovaNew Here
asked in Ask The Community
free plan for Ukrainian teachers

Hello dearest community! I’m Victoriia, I’m from Ukraine and now I am looking for free plan for Ukrainian teachers. I’ve used the Miro since I was 14yo, now I’m 19) So, It will be really great to find some information about free plan and continue to do my work successfully. I wish it was possible! Thanks, I am looking forward some replying  

1
ElvaMiro
Mironeer
26 days ago
O
Oksana DolgikhNew Here
asked in Ask The Community
Country Restrictions - Russia

Dear Miro teamI'm really concerned about my boards I've created all over these years. I'd like to know, if the account will be created in non-prohibited country, would it be possible for me to use it in Russia, since I'm currently located here.Will the change of paid account let me work from Russia (with the account created in non-prohibited country)

1
M
Mironeer
26 days ago
E
Elliot NZNew Here
posted in Ask The Community
Org Chart - how to select types of links?

I’m using the org chart template to represent a project risk breakdown structure and it seems to be ideal for what I need however I need help with selecting the correct types of links. The default boxes had multiple boxes linked from the left-hand side of each child node to the parent node above (example below under Environmental), however when I create new boxes they link directly from the center of the parent to the one below (example below under Site) representing more of a hierarchy. How do I create the links which connect to the side to represent of a list of child boxes stacked vertically below the parent box? 

1
Robert Johnson
1 month ago
K
KseniyaKorolevaNew Here
asked in Ask The Community
нет корпоративной почты

Хочу зарегистрироваться в тарифном плане преподаватель! Но корпоративной почты нет в нашей школе, есть почта Яндекса. Как быть?!Даже не могу написать в тех поддержку. Тоже просит почту корпоративную. 

1
Robert Johnson
1 month ago
B
Bea Rubio-GabrielNew Here
posted in Ask The Community
Changing preview thumbnail for embedded spotify playlist in miro board

Hello, I’m not a frequent user of miro and I’m having some trouble with how my embedded Spotify playlist is appearing in my board --I’m hoping somebody here can help! When I embed a Spotify playlist using an upload link it appears as this in the board:however I was wondering if there was any way to remove that preview so that it immediately looks like this:without viewers having to click on the eye icon, and to just have a preview of the tracks be what appears on the board? I have also tried embedding via iframe however the preview then looks like this: Many thanks in advance! 

1
B
1 month ago
S
SpeedyNew Here
asked in Ask The Community
can I add a document and have ai organize it into a mind map?

can I add a document and have ai organize it into a mind map?

1
ElvaMiro
Mironeer
1 month ago
E
EveCrowhurstNew Here
asked in Ask The Community
When I try to add the Azure Cards App to my miro, all the boards are greyed out and I cant select anything

When I try to add the Azure Cards App to my miro, all the boards are greyed out and I cant select any of my boards and there is no other way for me to progress to add the application. I have checked other integrations and this isnt the case with other applications, I am an admin of the organisation so I dont think its that either. 

1
Eca
Mironeer
1 month ago
N
Natasha NikiforovaNew Here
asked in Ask The Community
Что будет с досками при переходе из платной в бесплатную miro?

Привет Что будет с досками при переходе из платной в бесплатную miro?

1
Robert Johnson
1 month ago
D
Don CarrollNew Here
posted in Ask The Community
How to eliminate notifications sent to users (team members)

A user (team member) received an email that I had edited one of the documents on my board.  How can I turn off these types of email notifications?I navigated to “Preferences” and then to “Notifications” and deselected all of the Board, Project and Team Activity notifications.Will that eliminate email notifications to my team members?

1
ElvaMiro
Mironeer
1 month ago
H
Hakim NizamuddinNew Here
posted in Ask The Community
HubSpot Integration

 We are looking for connector between HubSpot and Miro. Zapier at the moment is quite limited in terms of integration capabilities. I just have questions:What solutions/suggestions that you are using? Is there challenges when you are connecting these two platforms? 

1
Robert Johnson
1 month ago
O
Olina TerziNew Here
asked in Ask The Community
Wireframe elements' properties lost

I created a large board with numerous wireframes and was preparing for user testing, when I opened my board and realised wireframe components such as buttons and drop-down lists have lost their original appearance (graphics are all messed up with button text changed, background made transparent) and all their editing properties are lost (no properties show up when I click on the element). The only way to fix this currently is to replace the elements. Since rebuilding all my screens will be a huge waste of time, I’m hoping someone could help me resolve this or restore my board?Any help much appreciated

1
Eca
Mironeer
1 month ago
C
Chandanashree DevarajuNew Here
asked in Ask The Community
Circular Frame

Hi, Can somebody help me or direct me to a page where I can find solution to my question below . Q1 : Today in my Miro Board, when I create a frame , it is rectangle . How do I create frame that is circular or other shapes. 

1
Robert Johnson
1 month ago
A
AdamTutorNew Here
asked in Ask The Community
the order of the layers is destroyed (with object snapping)

Hello! When copying and subsequent updating, the order of the layers is destroyed (with object snapping). Is it possible to fix it? I'm attaching the video. https://drive.google.com/file/d/1I7Et2GEnd5vcykFbjrSPVC9kewQE8O8W/view?usp=drive_link   I can't send a support email. I don't know how to report this bug.

1
Eca
Mironeer
1 month ago
K
Ksenia NaidenovaBeginner
asked in Ask The Community
Miro access. Need Miro support assistance

I`ve heard that many users in Russia have got emails that they`ll loose access to their miro boards because they are in Russia.I haven`t got any notifications and now I`m using free plan. Am I going to loose access to my boards? 

1
Eca
Mironeer
1 month ago
Terms & Conditions