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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,938 Topics
  • 26,598 Replies
7938 Topics
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Geo DzhikaevNew Here
asked in Ask The Community
Apple Pen and basic functions

Hi!I love Miro as a work tool.However, I encountered the lack of integration between Apple Pen functionality and the Miro Board.While using the Apple Pen as a mouse works fine, all functions hidden behind a double click or squeeze don’t work. Maybe you know how to enable: Apple Pen toolbox, so that I can switch between the pen and eraser without using the side panel in the Miro Board. How to make double-tap and squeeze functionality on the Apple Pen work in Miro.Thank you!

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ElvaMiro
Mironeer
3 months ago
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mariiaklukBeginner
asked in Ask The Community
reentering data ("Tell us about your team" screen)

Every time i go on any miro-site page, i have to go through the form where i should enter the name of my team, kind of work we do and something else. I have entered that millions of times but still it asks to do so. It started some time ago, i don't remeber when but it is highly irritating and I beg you to do something. i couldn't find any contact for support contact so i have to write here

485
Robert Johnson
3 months ago
Mirko Brajic
Mirko BrajicNew Here
asked in Ask The Community
Timeline - Update of Miro Cards dates when changing timeline item

Hi there, starting to use the timeline feature. When I import a Miro Card in the Timeline it uses the dates in the card to plot the bar. When I afterwards change the dates on the timeline bar the dates in the miro card are not beeing updated. Can we expect soon an update here where the dates between Miro Card and timeline bar are synchronised?CheersMirko

691
ElvaMiro
Mironeer
3 months ago
T
Triin MaripuuNew Here
asked in Ask The Community
Adobe XD button don't do anything in miro

Hey,I just updated the miro and after that the XD button was missing and now if I have this, this dosen't do anything. So I cant import Adobe XD link to miro. What should I do? I have restarted the computer, log out/in etc. Thanks,Triin

341
ElvaMiro
Mironeer
3 months ago
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AnjanaNew Here
asked in Ask The Community
Query on Badge validity

Are the below Badges still valid?The below URLs give 404 error.Collaborative Meeting - https://academy.miro.com/learn/learning-path/collaborative-meetings-in-miroClient Collaboration - https://academy.miro.com/learn/learning-path/client-collaboration

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A
3 months ago
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Marleen KinderBeginner
asked in Ask The Community
Deleted members reappear

Hi, I wonder if you can help. When we delete members who no longer work for us it states ‘member deleted’ but they keep re-appearing in the members list. Any idea what we are doing wrong? Many thanks 

377
Robert Johnson
3 months ago
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Matilde15New Here
asked in Ask The Community
Lost my board

Been using Miro for a while now and today when I was entering my account, opening the board like usual, the content inside disappeared, like I lost where it was located. I absolutely did not delete the frames inside board, i have tried to find them “walking around” the board with the mouse, changing the zoom number. Nothing. What could have happened?

673
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3 months ago
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Malte FoegenBeginner
posted in Ask The Community
moving boards between teams

Hi, I want to move a board from one team to another team. I was able to do this until the recent UI update. Now I find only the menu item “.. Board → Move to → Other Space”. No “Other Team”. My colleague has the menu option “Other Team” at the exact same place in the menu. What has happened to my “move to other team” function?

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M
3 months ago
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sivaruban_kanagalingamNew Here
posted in Ask The Community
Creating Jira ticket tree view using Miro

Hi,With the Jira integration on Miro, are we able to create a tree view of the ticket dependencies on Miro?thanksSiva

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S
3 months ago
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Pawel GrabowskiNew Here
asked in Ask The Community
Miro board to Microsoft PowerPoint

Is it possible to export boards created in Miro to Microsoft PowerPoint (PPTX)?

4717210
A
3 months ago
A
AoFBeginner
asked in Ask The Community
How do I efficiently copy and paste text between lines?

I have a bunch of pre-existing sticky notes, and now I’m trying to create the connecting lines between them.Here’s a screenshot showing the outcome I’m looking for, and as you can see, most of the line text has the same value:How do I achieve this outcome without a bunch of clicks or keystrokes? I currently do one of these two things:I can copy and paste an existing line, but it takes a lot of clicks to attach both ends to the correct stickies. I can start by connecting a new line between the stickies, but it takes a lot of clicks and keystrokes to find, select, copy, and paste the line text from the previous line to the new line.Is there a more efficient way of doing this so that I don't have to type and click as much?Thanks!

524
A
3 months ago
Rob van Linda
Rob van LindaNew Here
posted in Ask The Community
AI Chat and elements

Dear fellow members 🙂I am wondering a bit. When I write a prompt in the AI chat in MIRO, it get the answers allways on post-its.Example:“Please write the main features of agility” The chat delivers a  perfect answer (I’m an agile coach 😎) but when I have mutiple frames, which I mark all together, the chat will create post-its on the fly, beside the post-its.No need so tasy, that I have tried to cange this, by adjusting my prompts. I always try to find a solution. But in this case, I’m a bit lost.Can somebody helpt me and/or gie me an explanation? I would really appreciate it, because I would move forward 😉Thanks in advance for your kind and valued help! Best regardsRob

250
Rob van Linda
3 months ago
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Asa BuehlerNew Here
asked in Ask The Community
Miro AI not working with tables

I am trying to summarized interview responses for a project I am working on. They are in a table format but whenever I go to use Miro AI features it only talks about tables but not the content in them. It doesn’t seem to be taking into context the content of the table but only that it is a table.  Thanks for the help!

310
A
3 months ago
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Elena HullBeginner
asked in Ask The Community
Issue with Miro Whiteboard Functionality

I am a mathematics tutor and have been using Miro Whiteboard to facilitate my lessons with my students. I greatly appreciate the platform, especially for its ability to allow me to write equations and draw diagrams in real-time.However, I recently encountered a significant issue: I am currently unable to write on the board and can only type. This limitation affects my teaching, as I rely on the ability to use different colors and handwriting to explain concepts effectively.Could you please assist me in resolving this issue? I look forward to your guidance on how to restore the full functionality of the whiteboard.Thank you for your attention to this matter.Best regards

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3 months ago
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André HanssonNew Here
posted in Ask The Community
Working with layers

 Do you have any plans of introducing layers? I have a huge Architecture Drawing where I want to create layers so different people can contribute to add content in different layers.Best Regards,André Hansson

1290217
Brandon Lee
3 months ago
Jan Holzer
Jan HolzerBeginner
asked in Ask The Community
Line jumps not working ?

Hello,this might be a silly question …I am trying to get line jumps to work but so far have no luck in doing so …I have tried them with existing and new boards (just to make sure) but no availI am selecting the line type , enable line jumps and been trying various shapes/options but none seem to work. Anyone has run into this ? Figured I would ask in case it is something simple :)  

7778
X
3 months ago
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xnivaxhzneBeginner
asked in Ask The Community
is there a shortcut on miro to go to linked item from an object?

 Currently I have to click the marked arrow to go to the linked item. But is there a shortcut on miro to go to linked item from an object? 

415
X
3 months ago
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Business ToolsNew Here
posted in Ask The Community
an issue with payment method

I can't pay for a monthly subscription for starter plan, i’ve tried to use 2 different cards (Visa, Poland and Lithuania) and in all cases there is a message "there is an issue with your payment method. Try a different payment method". Please, help me.

1058
L
3 months ago
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mwojcNew Here
asked in Ask The Community
Embedding single frames

Hi, I’ve been using Miro for graphic representation of number of ideas concerning single topic. While it’s super easy to create multiple graphs on one board and navigate between them using frames, it’s crucial to my workflow to be able to embed those graphs as separate, self-updating objects. Embed links seem to work fine, but they address whole board - not a particular graph. Is it possible (or is it a planned feature) to separately embed single frames? Thanks! mwojc

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3 months ago
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BartKNew Here
posted in Ask The Community
Issues with GIFs

Short version:Lots of issues with GIFs. Have witnessed many GIF related changes over the past months that are dramatically affecting my teams experience with Miro as a tool.Long Version:I’m an art lead on a game development team. We are using Miro to share and review animation. Due to various quirks with embedding video we’ve been using gifs for the past year+ in Miro - they allow you the easiest method to 1. swiftly drag/drop an image on a board, 2. view a short clip of animation while staying in the board (not having to navigate away). 3. See a reference image, so at glance you know what you are about to watch. 4. Being able to view two animations side by side for contrast/comparison/critique. Over the past couple months we’ve seen pretty dramatic changes to how gifs are handled. Its been frustrating.  GIF size limitation dropped to 5mb which broke entire boards and prevented review sessions (only to notice this had changed a few weeks later after we had dramatically tried to downsiz

185618
Eca
Mironeer
3 months ago
W
Wolfframm RauschenbachNew Here
asked in Ask The Community
Mini-Map is missing

Hi All!Since this day the Mini-Map feature is missing on my Boards. According to the Chat-Bot it may be a Bug. As it is an important feature I often use, Has anyone else come across the same problem?

1274
Eca
Mironeer
3 months ago
A
aes256Beginner
asked in Ask The Community
Board Thumbnail inconsistency Bug?

Recently, the thumbnail of my board was deleted. I can see that that thumbnail system has changed.I observe the following, which seems a bug to me:Using one of the preset icons, everything seems fine as you can see below:Thumbnail in “Boards in this team” screenThumbnail in board view When using my own thumbnail, which I need, I cannot get the same thumbnail for both the “Baords in this team” screen and the board view.Thumbnail in “Boards in this team” screenThumbnail in board viewWhat is happening?

454
Robert Johnson
3 months ago
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gracefernando1110New Here
asked in Ask The Community
Guest board access

Hi community,  Yesterday we initiated a business plan trial to create a single Miro board, and shared an editor link with specific guests to populate the board. This is our first time using Miro, so wanted to try it out across the next 7 days.  However, a guest detailed when accessing the board, it notified them that their access will expire in 2 days. On the board itself, I cannot see any access expiration, nor is my trial ending in 2 days. Please can you advice on how to continue to give the guests access? Do we just need to recirculate the same link? Is the problem that this is a business trial? Kind regards,Grace

162
Eca
Mironeer
3 months ago
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Shawn DiMartileNew Here
posted in Ask The Community
Help Editing the Marketing Campaign Timeline by Rizwan Khawaja

I really want to use the Miro Marketing Campaign Timeline by Rizwan Khawaja that I found on Miro. You can find the template here and it’s called “Marketing Campaign Timeline.” I’d like to edit this to use for my real estate development projects. The template is setup under weeks and days by default, and it stops at week 8. I like to expand this to 52 weeks so I can cover an entire year. Does anyone know how I can expand this to 52 weeks while keeping the same formatting? I created a Loom video, which you can watch here, that further demonstrates what I’ve tried and what I’m attempting to accomplish. 

92
S
3 months ago
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DesignformeBeginner
asked in Ask The Community
Unavailable to cancel my subscription

Due to the problem of the “unsubscribe” button not working, I would like to ask the support people to help me.I have tried several times to cancel my subscription and all I get on the screen is.I would be glad if you can solve this asap (as there is no ways to contact support directly)  

777
Eca
Mironeer
3 months ago
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