Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 6,197 Topics
  • 21,373 Replies

6197 Topics

Johan
JohanContributor
asked in Ask the community

US Government warning pops up when users try to access miro through CMS

I recently held a pro-bono session in Miro with random people, using a free account and shared the board’s link with editing rights to anyone who had the link. One of the invited later came back to me and explained that they didn’t want to access the board because of the below message. In steps they:  1. Clicked the link I had shared with them 2. Landed on the sign in page 3. They provided their work email (big corporate email) 4. They landed on this screen:   How should I handle these cases, I guess the information is provided not by Miro, but by an external party, probably the IT department controlling the email domain that was used? Needless to say, this will definately not improve adoption rates of users… :)  

1
M
Mironeer
3 years ago
N
Niels JerlNew Here
posted in Ask the community

Security issue: Link opens wrong MIRO session

Today I was hosting a MIRO session with 13 participants. I mailed everybody a link to the session, but one participant, and one only , ended up in a wrong session/on another board. Closing down the browser and doing it all over didn’t solve the problem. What to do? Here are two problems: 1: One of my participants can’t join the board 2: If one of my participants can join a foreign board, others can join my board. And I don’t want that to happen. Ever.

1
Marina
Mironeer
3 years ago
J
Jason CooperNew Here
asked in Ask the community

How do I move a board from a trial to a Team account?

It does not give me the option to move boards in the trial account.

6
I
3 years ago
R
regina remyNew Here
asked in Ask the community

Pricing / I want to buy the right licence

Hello, I am confused with the pricing - and VERY thankfull for help :-) Next week I want to work with a team of 17 participants with miro - so I feel under time pressure ;-) Which licence do I need, in order to conduct workshops with up to 30 (or more) participants with my clients (I am a consultant)? > What ist the diference between members and users? > can “commenters” (vs. “editors”) ad sticky notes and post their input? Or can they just comment? > does “monthly payment” go along with being able to quit monthly also? Thanks al lot in advance Regina

7
Isman Tanuri
3 years ago
M
Mark ThomsonNew Here
asked in Ask the community

Hosting group workshops

Can different teams of people work on different areas of a board simultaneously....and how do they talk to each other within their groups?

4
M
3 years ago
A
Adrien
asked in Ask the community

(Template) Customer Journey Map in action

Hi Miro community, I’m new here. I’m working on a Customer Success project and I wanted to know if the Customer Journey Map in the templates was documented or if someone could share how it has been operationally implemented? Thank you for your help, AA

4
Kristin
Mironeer
3 years ago
M
Matt Hull-TullahNew Here
asked in Ask the community

Hiding guest comments from other guests

I would like to get my company staff to give feedback to a board but want to keep comments and cursor location anonymous. Is this possible using Miro?  

1
Kate Ivanova
Mironeer
3 years ago
F
FlorianBeginner
asked in Ask the community

Can I link multiple child nodes to 2 parent nodes?

Is it possible to have child nodes have 2 parent nodes. In the picture, can the red connections be set? Thank you!  

1
Marina
Mironeer
3 years ago
K
KiolisNew Here
posted in Ask the community

Synching

Hello, I had an issue in Miro. It worked well till i got message like "wait 30 seconds, i'm synching". Timer ended, nothing happened. I lost all my data i worked on. And I don't understand how to recover it. How should I check that everything is saved? Thank you

1
Marina
Mironeer
3 years ago
M
MATHINew Here
asked in Ask the community

Miro account for COVID related projects.

Hello dear, I recently heard somewhere that Miro might give a free account for sometime for those who work on COVID related projects.  Does anyone know how get at least 3-6 months account ? Thanks. 

1
Marina
Mironeer
3 years ago
K
KostasBeginner
asked in Ask the community

How to remove "Get Jira Integration..." notification on free account?

Hi everyone, how to disable Jira connection notes in a free account? Thanks.  

1
Marina
Mironeer
3 years ago
J
Jarrell McAlisterBeginner
asked in Ask the community

How to invite new users / do I need day pass?

Hi, I’ve seen some similar posts, but I am still a bit confused.  I am new to the Free plan, and am running a workshop with about 20 people who have never used Miro. I tried to invite a couple folks to test my board, but they never got the invite. (I sent invite via the Share button on the board). Do they have to have accounts already for me to be able to invite them? How do I invite them to my board? This is a group who have never even heard of Miro. Do I need to purchase a day pass for the participants? Thanks. I feel like I’m missing something super obvious. I’d love to use Miro for the workshop.

2
J
3 years ago
P
ProspereauNew Here
asked in Ask the community

Moving a board between two teams.

Hi All - I created a board under one team and I’m trying to move it to another team. I think I should be able to do it with the “Move accounts” menu item in the three dot drop down but when I activate the drop down that menu item isn’t there. Anyone got any ideas...this is currently driving me a bit nutty as moving a board between two teams should be an easy thing to do.

2
P
3 years ago
J
Jason YuhNew Here
asked in Ask the community

How to unlink and link to existing item in Mind Map

I have created various items in the Mind Map mode, but I would like to unlink one of the items and link it to a different item. E.g., in the attached screenshot, how do I unlink “grandchild 2” from “child 1” and link it to something else (e.g., to “child 2” or to “mother” or to “grandchild 1”)?    

2
J
3 years ago
J
John CamachoBeginner
posted in Ask the community

[RESOLVED] Embedded Miro in Notion hides frame borders

Hi all   When I embed Miro into Notion, the frame borders are not visible e.g.    

3
J
3 years ago
O
Olga SganzerlaNew Here
posted in Ask the community

Remote one-off workshop: can I invite external users with editing rights for free?

Hi everyone - I’d like to run a remote workshop session with around 20 people next week. I am on the Team plan with just 5 seats. If I invite participants to the board for the session, will I be charged the $10 per user prorated per the time they have been on the board or is there an option to get them join for free?   Thank you

7
Marina
Mironeer
3 years ago
H
henrilegrandNew Here
asked in Ask the community

Is it possible to create subgroup / breakout rooms during a video chat session?

Hello, is it possible to create subgroup during a video chat session? I would like to operate a brainstorming workshop in which 2 different groups will have to work separately.    Thanks

1
Kiron Bondale
3 years ago
O
OlgaSmirnovaNew Here
asked in Ask the community

Export as Image failure

Hi all, I’m experiencing a repeated failure of “Save as Image” function on my Windows laptop.  Once I’ve created a frame and choose Save as, a pop-up window briefly appears, it says ((modal.config.caption)), then changes to the usual Export pop-up window. However, the export doesn’t happen. Everything freezes until I reset the app.  Couldn’t find how to contact tech support. Any suggestions?

5
S
3 years ago
H
HamBeginner
asked in Ask the community

Filtered ungrouped boards

Isn't it possible to search only for boards that are out of the Group? It is difficult to extract only them from the list of All Boards.

3
Kiron Bondale
3 years ago
Natalie Larino
Mironeer
Natalie LarinoEvent Coordinator
posted in Ask the community

Have you tried out Miro's new grid feature?

Hi Everyone! Happy Friday As some of you may be already aware of, the product team just rolled out a new feature called Grids. It’s a new widget that helps to organize content. I’m looking for some inspiration on how to implement it in my own workflow.  Have any of you tried it out? I’d love to share some ideas here. More info on Grids can be found on our blog post - Introducing Miro Grids!  

1
Kiron Bondale
3 years ago
S
Stephanie BacquereBeginner
asked in Ask the community

Shall I create a new board or a new frame?

Hi, I’m currently designing a workshop for a client. We will have 50 participants divided into 10 groups. Should I create one board per team or have everyone in the same board?  I’m not so sure I get the added value of both options   Thank you so much for your help,   Regards

2
Sean Sankey
3 years ago
J
John WhiteBeginner
asked in Ask the community

Guest editors - chat and presenting not working?

hi all - i have a consulting package, did a quick road test today and it appears that: when i hit present, it doesn’t change guest editors screens to watch the presentation, and although i have the chat function on the lower menu, the guest editors don’t, so effectively chat doesn’t work… very grateful for any ideas!

2
J
3 years ago
J
Jarrell McAlisterBeginner
posted in Ask the community

Risky to use Miro with non-users?

I’m facilitating a brainstorming session for a non-profit and am considering using Miro.  My thought was to upgrade to Team plan and let them in as guest editors. The problem is that none of the 20 participants have used it, so I’m hesitant to introduce a new tool. What’s the best way to get non-users up to speed in a week? Or should I not force it at this time?

6
Kiron Bondale
3 years ago
E
Edward P. LegaspiBeginner
asked in Ask the community

Is it possible to become a member of 2 free teams?

Hi, I recently joined a project that is using Miro so they invited me using my email, now I’m a member of the team.    I would like to ask if it’s possible to create another team - “my team” and have 3 new free boards while still being a member of the other team I joined?   Thanks.

7
E
3 years ago
T
Tory StephensNew Here
asked in Ask the community

Downloading legible Miro Boards

Hi Everyone, We just wrapped up a three day retreat with 35 people. We collectively had the participants dream of what the world would look like in 2200 if it was green, clean and just. We built a board that started in 2020 and added events between 2020 and 2200.  The issue we are having is how do we share / communicate these boards with the attendees. Screenshots downloads using Miro are focused on one section of the timeline, so I’d have to break each timeline into 5 parts due to the length of each board. I would love to show the whole timeline in a landscape view so folks can scroll from left to right and view the timeline in a way that makes sense.   Anyone else have this issue and know how to present a long and wide board? 

2
T
3 years ago
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