Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,785 Topics
  • 22,897 Replies

6785 Topics

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Melanie ChinNew Here
posted in Ask The Community

Editors don't have an option 'Bring Everyone to Me'

My team is working with a consulting company and we have shared our Miro Boards with them directly  They don’t have access to our corp network, so we’ve manually added their email addresses to the boards as editors.  We are not using the public share links.  They are able to do everything that editors can do, except for using the “Bring Everyone to Me” functionality.  I’ve seen where “Guest Editors” cannot use this function, but our consultants shouldn’t be considered guests as we have added them manually and sent the invites directly to them.  We need to be able to have them bring everyone to me.  They have been able to do this previously.  What do we need to do to make that happen?

3
M
3 years ago
K
Kristin.ABeginner
posted in Ask The Community

Sticky note features

Is there a way to change the margins in Sticky notes?  I notice that there is so much wasted space outside of the text between the text and the end of the sticky note and want to know if that space can be lessened. Id much rather give that attention to the size of the font and not blank space,  Get my point?

3
Robert Johnson
3 years ago
A
Ana Lilia GardeaNew Here
posted in Ask The Community

Help recovering a not saved document

Hi, accidentally I closed, without saving my last document. is t any way i may recovery it? 

1
Kiron Bondale
3 years ago
R
Rob BednarkNew Here
asked in Ask The Community

How to add a shape around a mindmap node?

How can I add a shape around a mindmap node that is currently just text?I thought object transformation might be the solution, but I don't see an object transformation option when selecting a node.  Instead I see the node-color selection.

4
D
1 year ago
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Theresa CowingNew Here
asked in Ask The Community

Voting - free trial

I started a vote with the free trial, and did not capture results before the free trial ended. Can I still access the data?

1
Marina
Mironeer
3 years ago
R
Ruth DohertyNew Here
asked in Ask The Community

Trackpad Zoom Not responding

As of around 11am this morning the two finger pinch for zoom isn’t working. I’ve switched back and forth between navigation modes, closed out and logged back in, but nothing is working. Anyone having this problem? Any fixes?

19
J
1 year ago
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pandrzejNew Here
posted in Ask The Community

I am unable to edit the board that I own

Hi,I am unable to edit my own boards that I created over the period of few months.I cannot add new boards or edit my own boards. Please let me know how is this possible. Has anyone blocked my access ? If so who has done it. Interesting is that when I send the link to other people they can edit my boards.Please help. Miro is like the air that allows me to live. Without it I am fading away. Thank you in advance.Pawel 

1
Robert Johnson
3 years ago
Kiron Bondale
Kiron BondaleVolunteer Community Moderator
posted in Ask The Community

[RESOLVED] Anyone else having issues restoring RTB files?

This normally works fine, and I’ve just opened a support request with Miro so hoping it is just a temporary issue but thought I’d check if anyone else has experienced errors recently in restoring RTB backup files? I get a Loading… message for a few minutes and then a “Something went wrong” message.Kiron

10
Robert Johnson
3 years ago
P
Pujo AjiBeginner
posted in Ask The Community

[RESOLVED] Images Won't Upload / 'Resource Generation Timeout Exception' Message

 just experiencing problem with the miro (web or app) , I can’’t add any picture by copy paste the image, or via google search or iconfinder. It is just loading and stuck. I tried using different account with different laptop still have the same problem. Note Two laptop :first laptop using windows 10 1909second laptop using windows 10 2004. 

19
Marina
Mironeer
3 years ago
S
SilvermanNew Here
asked in Ask The Community

Why are other users' boards taking up my three editable boards limit?

I’m still using the free version, which allows three editable boards at a time. I shared a board with a fellow teacher so that she could see how I use Miro with my English classes. She really liked the website, she she decided to create her own boards for her classes. However, when she created two of her own boards for her own classes, they showed up in my “Team” and locked the boards I’ve been using with my students. The free version of the site allows 3 editable boards at a time per user, right? So how can both of us have three editable boards each, as opposed to the two of us needing to share that limit?

4
Robert Johnson
3 years ago
Zeynal X
Zeynal XBeginner
posted in Ask The Community

Allowing group members to edit only a certain region

How can I allow team members to edit only a certain area in the miro? Is there such a feature?

5
Robert Johnson
3 years ago
I
IsabelNew Here
posted in Ask The Community

Board disappeared

Hello, I am working on a group assignment for which I created a board but this morning when I tried opening the url with a shortcut I created it says it has been deleted.The same message for everyone else on my team who tries to enter the board. I can’t find any trace of it ever existing at all, so I can’t restore it from my trash.Can anyone help? We have a presentation tomorrow and it is very much needed.. 

2
Kiron Bondale
3 years ago
S
Soraya HerasNew Here
asked in Ask The Community

lost projects

Hey there,Someone else has all projects disappeared in chrome browser?? :__Cheers!

3
Robert Johnson
3 years ago
Brian Fulghum
Brian FulghumExperienced Community Member
asked in Ask The Community

Creating an annual month-in-line calendar with weekends aligned

This calendar view shown below is my favorite for long term planning. I would love to have it in a Miro board. Before I embark on creating 365+ little boxes and aligning them, do any Miro wizards out there have any suggestions for how to make something like this?  

2
Kristin
Mironeer
1 year ago
J
Jesca BardneyNew Here
posted in Ask The Community

Mind Map spacing issues

Hi all,My spacing is way too wide on my mind map. When I try to manually resize, it auto-corrects itself to where it was before. I am not sure how to make the spacing smaller. Any ideas? TIA The desired spacing optionWhat I have now 

6
D
2 years ago
A
Abi WilliamsBeginner
asked in Ask The Community

Adding a non member to a project

Hi, How can I add someone to a project from an email address? I have an account with my company but am working with a team from another company, and we need to collaborate on a project. I can’t seem to add anyone to the project apart from people already in my ‘team’. Thanks

1
Robert Johnson
3 years ago
T
tbusNew Here
posted in Ask The Community

Lost all my text

I had some brainstorming thoughts and ideas within a text box in Miro. Oddly it decided to delete everything without knowledge and revert to a previous day’s activity (thinking those same activities happened today).I am unable to find a method to contact Miro support, how can I get my text back?

2
Robert Johnson
3 years ago
K
Karen GimnigNew Here
posted in Ask The Community

If I pay to be a consultant, what do I lose?

I actually like to pay for the services that I use. It seems fair to me. So hanging out on the free version of Miro doesn’t sit great with me. It SEEMS like the thing to do would be pay the $15/month for a consultant account which would feel good to pay for what I’m currently getting for free, and would be good for me to have extra boards, templates, backups, etc.  All good.  BUT . . . It seems like if I do that, an important feature that I currently get for free would suddenly get VERY expensive. Right now when I run a workshop for a community, I set them up on a board, give them a set of tasks, they can all see each other, by name, moving around and interacting with the board. Then they can keep working with it on their own time as needed ongoing.  Perfect. My understanding is that if I go to the Consultant plan, my clients either can’t edit (maybe - not sure about this?) OR can’t see each other by name (this seems pretty clear).  OR I could pay 30 (community members) X $15 per month

1
Robert Johnson
3 years ago
T
test
asked in Ask The Community

copy/paste miro

how to duplicate miro onto a different account? or give ownershiplike how you can just copy/paste docs

3
T
3 years ago
T
test
posted in Ask The Community

Steps to highlight a certain area so viewers know where to look?

what are the steps to zoom into a certain area of the map then to highlight / animate a certain box so viewers know where to look focus on 

12
V
1 year ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
asked in Ask The Community

Sharing settings → Permissions tab

I unexpectedly came across a Permissions tab/set of options in a board’s Share → Sharing settings back on September 30th while I was answering some a question on the forum. It caught my attention at the time as I didn’t recall ever seeing this option. I was focused on something else at the time so I grabbed a few screenshots and moved on.Now, when I decide to go back and dig into it further, I cannot find the options again! Mind you, I didn’t capture the exact conditions leading up to the option appearing, but here’s what I know:The board belonged to my spouse’s Education Plan (the setting may have been present in my Consultant Plan, however, I am the only member, so I can’t add an editor at the board-level without incurring a charge). My spouse was the board owner. The board’s Share settings: Team access & Anyone with the link were both set to → No access. Board-level sharing was to me as View only. The board was not in any projects.So what option am I talking about anyway?!My s

6
Robert Johnson
3 years ago
E
Ekaterina OleynikovaNew Here
posted in Ask The Community

Select tool doesn't work

Please help me with the main tool. I need to select several objects and, say, move them to another place. For that I need to switch a hand into an arrow. So I do it, switch a hand into an arrow. But when I want to select and move, the arrow changes into a hand! That is so annoying. What should I do? I didn’t change the settings. Everything was OK. Now it changes the way it wants. 

4
Robert Johnson
3 years ago
D
Dale MooreNew Here
posted in Ask The Community

Use of gmail email address for Consultant Plan

I use my gmail as my business email address but the sign-up form will not let me use it as I try to subscribe for the consultant service.

3
Xenia
Mironeer
3 years ago
N
Nigel HalliwellBeginner
posted in Ask The Community

Do you have any control over how the data is exported to a CSV

I am playing with using frames and export to CSV. The information you get in the exported file seems to be ordered around what order you added stuff to the board rather than how it appears visually left to right and top to bottom.  This can get quite confusing when you move stuff around or use copy and paste.  As a test, I tried adding three triangles to a frame and added text to each one, numbering them 1, 2 & 3 respectively.  The first time I exported to CSV they appeared in that order, however when I changed the text in each triangle to now read 2, 1 & 3 respectively left to right, the exported CSV had them number 3, 1 & 2!?  This is going to be really annoying as I want to use the intuitive and visually pleasing GUI Miro offers to do Value Stream Mapping, extracting the text in the process boxes and the data underneath in a grid into Excel for calculation and analysis as I can no longer guarantee that the extracted information is in the same ‘order’ as it appears visual

1
Robert Johnson
3 years ago
Nova
NovaBeginner
asked in Ask The Community

Unable to reassign board ownership

I need to reallocate board ownership. BUT when I click on the Share button I see this → Unfortunately there’s no option for reallocating ownership here.Is anyone able to help me fix this?

3
Nova
3 years ago
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