Ask the Community

Hello!We have the following case, we have a group created in Google mails which also as a mail (which we will call group), the problem is that when we make the invitation to that mail I do not get the invitation, we tried with another group (mail) and the invitation arrives perfectly, but the difference is that when we add the mail group appears in the list as if it had already registered, then, I do not know how to do to get the invitation to me.Any idea?Thank you very much in advance.

Hello Miro community,I have a question regarding sharing settings for the Board access.I have created a Board in a Miro space with 200+ users in the Team (under a free plan).  I invited 8 members (including external guests) to access the Board and we are able to collaborate.  However, does this also mean that any of the 200+ users in the Team can access the board if access permission was not explicitly provided?Many thanks for your help

I got a miro board URL, I have edit permission, but I can’t figure it out who is the owner.If I open the Board Detail panel there is not any owner section:  There is not any Histroy / Activity function next to the Frames and Comment buttons:  How can I figure it out? 

Is it possible to create an interactive wireframe such as in Figma (for example) where we create the landing page mockup but we can add an action driving to another page creating a customer journey?

I have the free option, and one of the boards from one day to the next stopped working, when I open it, it shows me the board for 2 seconds and then it stays stuck, it does not allow me to zoom, and when I try it, the entire board it looks white.I tried everything recommended by Miro, but I still have the same problem.

While I am not a fan of Miro, I am forced to use it and continue to find much of the product annoying and not well suited to its stated purpose as a collaborative easy to use tool.  Lately the most frustrating feature is the default setting of having story cards that are on a grid snapped/attached to grid parameters.  There is no apparent way to disable this feature.  Any time I have to adjust the size, or location, of a card on my grid based roadmap - I have to remember to hold down the CTRL button or the grid stretches to accomodate the card.  I can’t imagine a document that requires card sizing and/or location changes more than a roadmap.   P.S.  The strange sizing of the “whiteboard” at 1% is beyond comprehension!  Whoever did this needs to be fired immediately.  I have to create giant objects to read the font and build out the cards, then reduce my view to -1% to see a complete view of the document/object I am creating.  Sharing screens and presenting is a

Hello, Miro Community!For the first time in a long time, one of my coworkers is unable to connect into Miro (through the small red Microsoft SSO symbol).We tried using a private browser to minimize cookie/cache concerns, but the error remained.This is not an issue for colleagues."To activate this connection, first sign in using your Miro credentials or another linked third party," says the error message.Thanks!

A board started loading and it never ends. Other boards works well. Android, I have cleaned cache several times.

Ever you ever seen this and have been unable to edit/move/delete an the object?This is what you will see when the user who’s name is shown has the object in edit mode.There are a few ways to kick the user out of edit mode - the first one can be used by any participant on a board (except a VisitorBring that user to you → You can use the Bring to me Attention Management feature to kick that participant out of edit mode by selecting your avatar, select "Bring to me...", and select that user This will kick the user out of edit mode, but they will still have the object selected (but you can still edit/move/delete

Google SSO with my email raul.tambre@clevon.com logs me in with my old account raul.tambre@cleveronmobility.com, but requesting a password reset for either doesn’t result in an email, which means I’m unable to update the email to the new correct one.Please assist me.

Hello! I see there’s a miro affiliate program aimed at larger companies/teams, but is there a similar affiliate program for Youtube channels? I use miro to outline videos and novels and often get asked about my process by viewers; I’d love to promote a product I can actually vouch for.  Does anyone know if this is a thing?

Hi there. I created my account a few weeks ago in order to access some Miro diagrams a consultant created for my employer. I used the “Sign on with Google” feature. Then I got married and changed my name, so my employer changed my email address.I tried to use the “change email” function, but it wants my current password and I don’t have one.How do I get Miro to acknowledge my new email address?Thanks!

Hello, yesterday I have been upgraded to a student account, but it doesn’t seem to work. An upgrade button still appears and many features that should be there aren’t present.

When export a board divided into frames (presentation), the first few pages are loaded, the rest are loaded as empty sheets 

I’m new to this and have searched for an answer. Please help if you know the answer. We are mid-project, with all documents thus far created in PPT. Someone decided to switch to Miro. Is there a way to upload PPT slides and retain the ability to edit/move the elements on each slide? If not, I will have to recreate all the documentation in Miro format so that past and future elements are consistent, and flexible as results evolve. If not possible, for the love of god why not? I can’t be the only person in this bind. 

Hey, first of all it is very annoying not to be able to easily contact direct support from Miro,Now, why my guess users cannot copy board content? even if all settings are correct on the board and team level? is this a license restriction? my guess are using free accounts, and I got the “working with clients” type of license,any tips,Thank you!

Just keeps loading.Already cleared my cache.Tried in an incognito window. Chrome Version 100.0.4896.88 (Official Build) (arm64)

Is it possible to upload from backup many rtb files at once so I don’t have to do this one by one?

Hi There,    Anyone know how to remove a tag from a ticket or sticky. Th only option I can see is to delete the tag, but that deletes the actual tag from all elements that have it and not just remove it from the element.

Hi,After I delete my profile, I can’t receive the confrimation mail.Does the MILO’s mail server work corrretly?

Hi Everyone! I’m making a presentation that I’d like to somewhat turn into a video, but I was wondering if there’s a keyboard shortcut to to advance from one link to the next, separate from advancing through frames/slides? The idea is that I’d like to jump around in a frame/slide from one linked icon to to the next.I suppose I could create a frame for each icon, but that seems a bit tedious. I don’t recall anything in the University that showed that type of feature, but I could certainly be wrong.Edit: an addendum/idea to this would be the potential to rout-trace the arrows to each icon and/or frame. 

I’m suddenly having numerous keyboard issues with Miro. Experiencing it in the desktop and the browser. Many issues includingI am typing in Miro and suddenly lose focus in the text box and get bounced out.  I multi-click to select all and the text disappears When editing text with keyboard, it will suddenly delete what I’ve writen up to that point yet keep on entering text as I typeMy software is up-to-date. I have restarted my computer. None of our other designers are experiencing this but it’s killing my productivity. Very frustrating. Am I alone in this? 

I am really stuck on my delivery of the content of one specific board!The frames of the board are populated with a mix of standard Miro components and (cropped) images.When exporting more than one frame (in best quality) results in a PDF with changing (each time) mix of normal, empty and partial empty pages.I tried another similarly populated board, it did not have this problem I tried copying my frames to an other board, had same problem I tried exporting one of the failing frames it worked fine I tried exporting in low quality, fineI am using an SSO enterprise account, if that might influence your answer. Assistance appreciated, ​​​​​​​

We are using Miro on multiple 85inch BenQ touch screens and the tool menu disappears. We are not able to get it back. From then on you are stuck with the tool you were using when the menu disappeared. This is happening in multiple locations.Extremely frustrating. Please help

This seems to be a heated debate in the UX community, does anyone have any insight or experience to share?