Ask the Community

Dear Miro Team,My name is Regina, and I am an English tutor in Ukraine. I have been using Miro for my online lessons for several months, and I find it an excellent and highly effective tool for collaborative teaching.Currently, I am a member of an existing student team. However, I need to create my own separate team for a new student, but the platform repeatedly directs me only to paid plan options (Starter, Business) and does not show the standard Free Plan option to set up this new group. To effectively manage separate lesson boards (given the 3-board limit per team on the Free Plan), I urgently need to create my own dedicated team space.I am aware of Miro's wonderful support for Ukrainian educators. I would be immensely grateful if you could consider me for any form of educational support or access to an upgraded plan, which would greatly help me continue providing quality lessons to my students.Thank you for the support and for your amazing platform.

How can I connect to more than one organisation of Azure DevOps. Do I need to create a separate team per instance?

Hello Miro Support Team,I need clarity on how guest access and license consumption works in Miro, specifically around edit permissions.Scenario: I invite an internal organization member using their email ID. This is their first time accessing Miro in our team. While sharing a board or space, I directly assign Can edit permission. In some cases, this works without immediately consuming a paid license or prompting for an upgrade. Questions I need clarified: Does granting Can edit access to a guest user always count as an editor seat, even if no immediate charge or seat assignment is shown? Is there a temporary or free editor allowance (trial, grace period, or limited free editors) that explains why edit access sometimes works without cost? At what exact point does Miro enforce license consumption for ed

I am a Ukrainian user currently using Miro and I wanted to ask about a possible free or special subscription for Ukrainians.I have seen some information online and from other users that Miro previously offered free or extended plans for Ukrainian users. I would like to kindly ask whether such a program still exists or if there are any special conditions or discounts currently available for Ukrainian users.I would really appreciate any clarification or guidance on this matter.

Dear Miro Team, My name is Marianna and I am an English teacher from Ukraine. I am teaching students remotely and the Miro board is a unique tool for this purpose. It not only provides an opportunity to engage interactive tools, use versatile visuals for better explanation, but also enables effective teaching and learning under any circumstances. I've learned that Ukrainian citizens may be eligible for free access to Miro's subscription plans. I've been using a free plan for a while now and would appreciate any guidance on how to change to an upgraded version, so it will be possible to involve more students into working on the same board simultaneously.Thank you in advance for any further assistance you can provide and for this extremely beneficial initiative for Ukrainian educators. With the help of Miro, there will be many more of those who nowadays struggle to attend schools and offline lessons in Ukraine being able to continue their education. 

Hi, on my board we use a table to house a backlog which makes up the roadmap for our product dev team. it is made up of Epic’s and features. Usually we can set the feature as a sub record of the Epic and it nests under this until you use the drop down to show it. That feature seems to has disappeared so we now just have a long list of items. Can you help tell me why? 

ERDs don’t have the 3 dots to drag and drop rows and columns. How can I move rows/columns in ERDs? 

Dear Miro Team,My name is Natalia, and I am an English teacher from Ukraine. I am writing to kindly inquire whether Miro is offering free access for Ukrainian users.Miro has become an essential tool in my everyday work. It allows me to create dynamic lessons and helps my students feel connected and supported.However, I am currently unable to afford a Miro subscription. I am reaching out to kindly ask for free access to Miro’s subscription plans as part of your support for Ukrainian educators.If there is a way to apply for free access to the platform, I would be deeply grateful for your consideration. Thank you very much for your time and continued support of Ukraine.

Hi, how to transpose Table widget in Miro ? I need the columns as rows.

Hello dear Miro Team,My name is Valeriya, and I am writing to ask if there are any possibilities for a free plan upgrade or a discount for users from Ukraine.I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. I truly appreciate Miro as a powerful and creative tool and would love to continue using it for personal, educational, or professional purposes.Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?Thank you very much in advance for your understanding and support. If you have some questions, please ask me. My email is yakovenkovaleriya0601@gmail.comBest Wishes, Valeriya

Trying to upgrade my account but Payment method fails. Changing browsers didn’t help. Also, cannot contact support ​​​​​, since support is only for Paid plans. 

Dear Miro team,A few months ago you were so considerate and kind to provide me with a support ticket for ukrainians, which I deeply appreciate and still using. :) However, I do have a question - the free plan was meant to work till the end of 2025. Could you tell me if there is a way to extend it?Thank you so much for your answer and support.SIncerely, Yelyzaveta

I am a teacher and I am trying to use my free Miro account with my students but when I share the whiteboard with them, it asks them for their email address. Is there a way to have them see and use my whiteboard without asking for their email address? 

Hello,I would like to cancel my subscription. I am not using Miro — I only created one file to test it with my team, but due to the participant limitations we couldn’t proceed, so I stopped using the tool. Unfortunately, I’m now trying to cancel after the trial period has ended, and the system won’t let me do it.I haven’t used the application at all after that initial attempt and switched back to my usual tools like Google Docs, which work fine for me. Could you please help me cancel the subscription and ensure I’m not charged further?Thank you in advance for your assistance.

Hello, I have always added templates to a board through the option on the left toolbar in the boards, however this option is not shown to me anymore for a few weeks already. I use the free license (so I join boards with a password).I could see that this option is now only available to users who have a license.I can see the templates from the dashboard, for example, but this is available for adding a template directly when creating a board. On existing boards, this option isn't there anymore.Was this feature removed from the free license users?

I am trying to solve the issue of not being able to Upgrade my account and I tried to remove people from my team, however I am not even able to do that. Clicking on Delete does nothing. Can anyone help please? 

In presentation mode, if a object is selected using Select (V) option. And then if we hover the mouse on the object there is a blue box. What is this box and how to get rid of it? It doesnt appear in edit mode. I think this is happening ever since i updated the app yesterday Dec 3 2025

Hi everyone, Is it possible for a user to be authenticated/signed-in within a Miro live embed without being signed in on miro.com itself?In other words, can the live embed handle its own authentication flow independently from the main Miro web app? 1. Im using the live-embed with a direct link from the docs example `https://miro.com/app/live-embed/${boardId}?autoplay=true` in an iframe. However if there is any other way of embedding that achieves what i want i can use that as well. Don’t care about the “how”2. I would like it so that when the frame is loaded, it is authenticated and miro account is automatically logged in. It’s for internal use case, it’s going to be one account and we have the credentials, so that’s not a problem. 3. Yes4. Both cases. There are some type of boards that can be accessed anonymously(read-only) and by authenticated member(point no: 2 above). 

Hi everyone!I’ve just started using the Mira platform. I’m an English teacher from Ukraine, and I heard that Ukrainians can get access to the premium features for free.Could you please tell me how I can apply or activate these premium features?Thank you in advance!

I am facing this issue  after updating the app yesterday Dec 3 2025.  When i try to write fast in presentation mode and try to create shapes ( like writing a number and a small circle around it)  the shapes comes out to be distorted. There seems to be some lag in pen response. Its happening both on browser and in the app.  It works fine in editing mode but presentation mode is acting wierd. Update: I deleted all the existing content in the board and now it seems fine. Will try again with a board that has some content already written. 

Bom dia. Eu perdi acesso a uma conta do Gmail, pois a mesma foi excluida. Agora não consigo mais acessar os paineis vinculados a esta conta.

I have a starter plan. Last month I was charged 12 euros (taxes included), and this month it says I will be charged 13,48 euros plus taxes. I don’t understand why. I made sure that there’s only one full member (myself), so why is the price sudddenly getting higer?

Miro is hijacking the shortcuts I typically use to toggle between tabs in my browser on Mac. For instance, if I want to check an email in tab 1, I hit command + 1 expecting to see my inbox but instead the miro board just zooms out to the stratosphere.

Hi. I’m new to Miro, but not a complete novice. Others seem to have similar problems. I’m unable to type in stickies because when I try to type into them the short cuts get activated, and then all sorts of crazy things happen (new frames are created; connection lines are created; and other features).  I’m using a Mac with Chrome, but I’ve tried this on Safari as well. Same problem.  Can anyone tell me how to disable shortcuts?  I can build no problem. But using Miro--as a participant--is impossible.  Thanks,John.

How do I disable shortcuts? I have to use my keyboard for other functions.