Ask the Community

I can’t use any of my boards on any device… There’s definitely no problem with my internet connection but i just can’t work there. What should I do?

Even with a good connection, it doesn't work, the screen freezes on loading 

I received a bill for 4 seats when I didnt want them… Now i’m trying to change the team size so I dont get scammed again. But the website won’t load it.

I’ve always used the middle button/wheel on my mouse to zoom in and out of boards. With 10 minutes to go before a presentation I’ve discovered it now scrolls up and down the board instead. How do I get back to using it to zoom which is incredibly useful whereas scrolling isn’t?

Hello . I can’t upgrade my miro plan . When I pushed the button “upgrade” everything freezes. I tried to change browser , I tried to log out and log in, I tried to open miro on laptop, another laptop and phone but still it doesn’t work .

Why are the shapes I have entered text into not pulling in when I am exporting to Excel or using AI to create a document. the shapes do not show up as valid objects

Trying to upgrade my account but Payment method fails for a second day in a row.Also, cannot contact support ​​​​​, since support is only for Paid plans… Dead-end.

Hello, on a basic swimlane diagram, if I want to use columns to show stages in a flow, how do I create labels for those columns (not the swimlane ones)?

Hi!I had tried out the free business plan, and cancelled it. However, I was on the Student Plan and it has now locked my boards, including all of my team members boards.Every time I try to change the plan and downgrade, it won’t let me. We need our boards urgently for a uni assignment. How can I get back mine and my team members original subscription?

Is it possible to upload a PDF version of a Visio process map into Miro so that the shapes convert to diagramming shapes? I know how to upload a PDF to a Miro board, but I’m wondering if there is functionality to convert that document type to the diagramming shapes (similar to how you can upload an Excel table and paste/convert to sticky notes).

Hello! I am using the Miro app on my iPad. The main dashboard opens normally, but when I try to open any specific board, it does not load — I only see a blank screen (no error message).I have already tried: restarting the app reinstalling the app switching internet connection (Wi-Fi / mobile data) enabling desktop mode / horizontal orientation  But the issue still remains. Could you please help me solve this problem?My device: iPad (write your model if you know it)Miro app version: latest from App Store Thank you!

Dear Miro Support Team,My name is Tetiana, and I am a trainer in Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial difficulties. It's also almost impossible and unsafe to provide offline educational trainings for Ukrainians right now. Unfortunately, I am currently unable to afford a Miro subscription, but your platform would be invaluable for my work. Miro is a very useful platform for education, and having access to it would help me and my students continue learning effectively.I am reaching out to kindly ask for free access to Miro’s subscription plans as part of your support for Ukrainian educators during these challenging times.If this initiative is still available, I would be grateful for your guidance on how to proceed with the application.Thank you very much for your continued support of Ukraine.Best regards,Tetiana Goryslavetstati.goryslavets@gmail.com

Hi,I can no longer get any icon from the Images & Icons plugin. When using Iconfinder, I can see that the http response is successful, and even get some data but the plugin does not show any of it (follows screenshot): Any ideas on how to solve this issue?

Hey there MiroverseI have an educational licence, which i thought meant it was a full licence. I have recently created a project list and utilising the simaltaneous views. But for some reason, one view, the timeline view, keeps disappearing and when I try to recreate it, the system asks for me to updgrade. Is this a bug or a change in the system. I also realise this is probably two issues lol Any help or guidance would be greatly appreciated 

The entire platform is unusable literally until this is fixed. Can’t open any board

Dear Miro TeamAs many people here, I have the same issue with one of my boards. I use McBook, additionally, I also tried my iPhone and there it doesn’t work too. However, it works with the laptop with Windows. I have no idea, if there’s a connection between these facts, so I need your help.Best regards,Miro user 

A specific board I’ve been working on for over a month suddenly won’t load in any browser or device. (Other boards work fine.) I’ve been trying throughout the day with no luck. The board get’s stuck on a gray screen with a “connecting...” message on mobile or “Connection restored” message on desktop. I’m wondering if anyone can help meet access to this board please?  

I built out a blueprint but every time I go to use it, it tells me that there is an error creating the space. I am newer to Miro, but was able to get this to work the other day when I had less boards in it. Most of these boards are just placeholders for me and there’s nothing in them at the moment. Anyone know what to do? This is what I receive after I click “create space” 

Добрий день! Не можу завантажити 1 з двох безкоштовних дошок на міро. Звільнила кеш, оплатила більшу памʼять в іcloud, спробувала зайти і з додатка, і з браузера на різних девайсах, дошка не відкривається. Починає завантажуватись і зупиняється на 20% з білим екраном. Що робити?🙈

Hello.For context, i just used the board less than an hour before the problem appeared.  My friend and I use boards for our projects, and we have 3. I can access only one of the three. The others it just writes “Connexion established” over and over without loading. I just used one of the two I can’t access now less than an hour before it did that. My friend is the owner and she didn’t change any permissions.

Looking to make the switch to a different platform until this board loading issue is fixed or ideally even permanently since Miro has had this lagging issue for over a year now. Does anyone have any suggestions? And it would be awesome if the other service could have things copied and pasted from miro onto it

Dear Miro Team,My name is Yasia, and I’m an online English teacher from Ukraine. I regularly use Miro to make my lessons interactive and effective, and it has become an essential tool in my work.I know the Education Plan is for accredited institutions, but since my school isn’t officially accredited, I’d be very grateful if you could kindly grant me access as you’ve done for other Ukrainian educators.Thank you for your support!Best regards,Yasia

I had a board from 3 years ago, I left it there.I went in today and realised it’s disappeared and tried to pay for the plan to restore it. However, that’s not possible. Is there anyway that it can be restored? Please help.

One line text is always trailled with an empty character (space?)This confuses centering text

Hi everyone,I need some urgent advice because I’m in a difficult situation with my Miro account. By mistake, I deleted my entire team. Now I cannot access any of the boards or settings from that team. I know teams are the “container” for boards, members, and billing, but I was surprised that after deletion there is no trace at all in my account. That team also had a pending invoice for the subscription renewal. After deleting the team, this invoice completely disappeared from my billing section, and I’m not sure if it will still be charged or if it was automatically cancelled. At the moment I had to create a new team with the Free plan to keep working, but,I’m worried about the work I lost in the deleted team, I’m also worried about the unclear billing situation.I’ve already opened a ticket with Miro Support, but while I wait for their answer, I’