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Hi,My Miro Education Plan is expiring, and the renewal link provided to me is unfortunately not working. I am still an eligible student and need to renew my plan. 

I  am trying to import from Smartsheet, which is enabled in Miro, and listed under Apps in Smartsheet settings. When I select ‘all’ to bring my Smartsheet data over, the ‘wheel of (doom) processing’ starts spinning and just never stops; I left it spinning, ran an errand and came back to find it in the same state as when I left. I have cleared my Chrome cache and tried Incognito mode...no joy. Anyone have a similar issue or proposed solution?

Hello,I am able to link my miro boards to the company's azure devops instance and am also able to add cards from existing work items.According to the documentation, the context menu should include the ability to make a sticky into an azure work item. I am not seeing this icon or in the context menu (three dots). I am able to manually create a card using the Azure Card icon.Is there something that I missed, or a setting that i need to ask that the admin's create? 

Why is the scroll on mouse not working for zoom in/out? Will it be fixed soon? Or could my mouse/scroll bar be faulty? Has anyone else experienced this as of late? Just today I think.HELP.

With this new update, how do i download the boards to my computer?

Hi all,we have created an account for our StartUp and bought 3 licences. Additionally we invited a person outside of our team, that already has a complete license for Miro. Unfortunatley Miro is also calling an extra invoice now for the one person from external. In the end i just want to pay for the three of us, that are in our company. Can somebody help me about this? Best regards,Philipp

We have paid a bill for 5 users. I have the bill and I no longer have access. I am the account administrator. We have been using Miro for almost 3 or 4 years. Can you help me regain access? If not, how can I stop the billing?      Someone has entered my account.  HELP

I created a free account to manage some projects my team is working on, and I intentionally did not join the existing Company groups because we are doing internal process management that is temporary and does not involve any other teams. We did not want or need a paid account for this temporary work, so I declined to join existing teams that are doing unrelated work.As I used it, I was really excited about this tool, and was considering how to expand our use of Miro to a more permanent and long-term use with a bunch of our work. I logged in today to find that my account has been co-opted by corporate, and has now been rolled into the corporate account as a “free” (essentially read-only) without my consent and without my knowledge. I can no longer edit, share, or manage any of the work I created!!! Not only is this frustrating to log in and find that somehow my work is now inaccessible, but this also seems like a wild security issue! Essentially, I now n

 Scroll zoom broken on firefox, this happens even if I force mouse mode on in preferences. I tried this on both Mac and WIndows same issue. Tried dumping cookies and private browsing same issue. Also when in mouse mode I see this error in the console: Uncaught ReferenceError: TouchEvent is not defined My guess is there is a bug and the touch event error is breaking the scroll zoom? Broken scroll zoom makes miro almost unusable. I was away last week to login and not be able to zoom this morning, is this a known issue? How else can I report it if not? (On free plan) Thank you

Today I entered Miro and suddenly I couldn’t do anything with my scroll wheel, I have already checked that I am in mouse mode, and I am, so it should zoom in an out, but it doesn’t, I also checked up if the wheel was broken, but it works perfectly fine in other programs, even in other Miro pages like this one.I don’t have a clue of why this would happen suddenly, the only extra info I can provide is that I have a Windows system, I am using Firefox, and I have a Logitech gaming mouse.

I am trying to purchase the Starter Plan for two users, I can confirm there are only 2 members in the team, but the payment is not getting through, I get the error message Payment method issue. I have cleared the cache, logged out and back in but no change. I have checked with my bank and my card is operational and they don’t see the transaction at all. Please can I get some support? Thank you  

The Miro accessibility page: Overview of Miro Accessibility – Miro Help Center says to email accessibility@miro.com to request a VPAT but that email address is not valid. I get the following error:  Your message wasn't delivered to accessibility@miro.com because the address couldn't be found, or is unable to receive mail. Would someone please share the location where I can download the Miro VPAT or send it to me?

Dear Miro Team,I am writing to you regarding the subscription plan. Recently I've found your wonderful platform. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet. So I would like to know what I should do next.Thank you in advance

I joined for free and join a team my company had created.I created a board. I then paid for starter and had to create a new team.Now I can’t download or use any of the starter features on the boards I created. It just keeps saying I need to upgrade my account. I have starter and as part of that I was told I’d be able to download high-res PDF.Were the boards created under a different team or something?Are account status based on teams rather than user accounts?How do I download the boards I created if I have paid for the starter pack?So far not the best start with Miro.

I am being billed for a free account and I can’t find any customer service number to call and get this resolved.Lesson learned: before I sign up for anything FREE I will make sure I speak to a live person at customer support.Has anyone else had this issue and how did you resolve it.Thank you, 

This icon keeps appearing on the board. Can not delete it. Can not click on it either. Need to delete it. Can someone suggest what to do. Additional info: I am the board owner

Backup board download limitRight now, Miro limits downloads from backup boards to 1,024 MB. Would it be possible—perhaps via an upgraded plan—to raise that cap to 5 GB+? This would be genuinely essential for my workflow. I’m happy to pay for the upgrade. I use Miro with real enthusiasm; it’s excellent. At the same time, it has the potential to grow beyond a simple whiteboard, and expanding this limit would support that growth.Greets-Patrick

is there any way to export the prototype, or allow the other party to play around the prototype

The Link is broken: https://miro.com/app/contact/education/?utm_source=education&utm_medium=email&utm_campaign=edu-team-before-expiration&lid=7fckccriouc2 As seen on the community, I’m not the only one with this problem. Pleas tell me how to renew or fix the link.  Thank you!

When you click present in top right corner, you get full-screen. When you select a slide, and click the present option that appears above the specific slide, you do not get full-screen. (still keeps browser URL, bookmarks, etc..)

I have this same problem as here, where the solution was to create a ticket.The email link says:Hmm, that didn’t workThat page can’t be reached, but if you double-check it, we’re happy to try again.[error] "0af36aed-ef54-44ad-b179-fd95562c99da" Is there another way to extend the education plan, or should I re-apply, or do I need a ticket created?Thank you!

Hello together,i created a business miro account today and received a 14-day trial version. I also need the AI Prototype feature for my work, but I can't purchase it with a trial version. Now I wanted to convert my trial version to a full version, but I can't find any way to do this. It also don´t work to cancel the trial version and upgrade the plan - i have always to use the trial version.Unfortunately, I can't test the AI Prototype either. 

Hello, good morning, I am working on a MIRO Board, specifically with an Org Chart. The idea is to keep adding layers by Roles, that is, so that every time a user selects a specific layer, all the people in the organization with the same Role are shown and selected. The other day it was working fine, but since yesterday, every time I try to move a contact to a specific layer, it modifies the organizational chart, either deleting contacts from the branch below the selected contact or moving other cards, and honestly, I don’t understand where the error is.

Hello !My Miro Education Plan is expiring today, and the renewal link provided to me is unfortunately not working.Error "6ea15a5c-d75b-44a4-86a8-e9b4de17e8d9" I am still an eligible student and I would like to renew my plan. 

Hello,A few days ago, I submitted a request for an education account. I am a teacher at a vocational school. Unfortunately, no one has responded and the account has not been activated. What can I do to speed up the process if I cannot contact support by email?Thank you for your answers.Best regards,C. Brand